AAA Augusta

Fantastic experience: In and out without a problem... very pleasant atmosphere..customer service on point

Negative experience: Triple AAA+Triple F If you wait until this company comes to tow your vehicle to a repair shop, you most likely will be waiting for a looong time. I have been a "Loyal" Triple AAA member for 15 years, and have had terrible service when I needed it. More than once. One time it was four hours waiting in a dangerous situation. The latest "episode" began with a lot of AI generated texts, telling me they would be sending me an update shortly as to when I could expect a tow truck. Three hours later, someone finally called and said no truck was available and to try to find a towing company and submit the bill to Triple AAA. News Flash! There was no other tow truck available. If this is the way Triple AAA treats its "Loyal Premier" members, I can't imagine how they treat the regular members.

Fantastic experience: Great service from a friendly and professional staff

Fantastic experience: Blake was great!!

Fantastic experience: Made some inquiries. Friendly staff.

Negative experience: They never answer the phone or even return calls when I leave voice messages.

Fantastic experience: Very pleasant, fast service, very clean and smelled nice. If you want a snack, stop by. Friendly and professional workers. Pleasant atmosphere. Don't call for service, go in person you won't regret it.

Negative experience: Not sure of the type of employees this company hires but judging by the exchange I was given at the intersection on Gordon hwy and Barton chapel on 4-21-2024 around 9:00am on a Sunday, employee was on his phone at a green light for a noticeably amount of time holding up traffic so I gave him a friendly honk to alert him of the green light. In exchange your employee gave me and my family with children the middle finger. He is lucky I couldn’t get his truck number but I know his truck has a gps tracker. I have given the time and date of the occurrence above. Would not care to do business with a company who hires people like this.

Positive experience: Staff is very helpful and professional. I needed an international driver permit. They took the photos and processed the forms in a timely manner.

Fantastic experience: It’s nice to walk into your local AAA branch and actually receive the many benefits of membership.

Fantastic experience: Just booked another Cruise to Alaska !! Thank you Erin !!! This young lady is EXTREMELY knowledgeable and so very nice !!

Fantastic experience: Went in for an international driver's license. I was in and out within 15 minutes.

Fantastic experience: Good talking and understanding car insurance

Fantastic experience: The best

Negative experience: Their dispatch has got to be the biggest joke for "customer service" I have every delt with. Waited 2.5hrs on the side of the road. Had made an online request. Which is supposed to extradite the services. 6 phone calls later to get answers and no one can give me anymore information than "dispatch is working on it". Not to mention the rude customer service reps over the phone, giving me the same repeated answer. Ever since covid this company is a joke. Don't waist your money. The price you pay yearly is more than the one tow I've need in the past 5years.

Fantastic experience: Erin Walkotten was exceptionally very helpful with all of our cruise plans and details. (Printed out all of our needed information too.) Thank you again Erin!

Negative experience: I called twice, my wife called once. No one ever answered. We both left message for a call back, no one ever called.

Positive experience: They got what I needed taken care of, on my second visit. I “didn’t need an appointment” but the person I needed to talk to wasn’t there when I went the first time. But I didn’t know that because they didn’t answer their phone the three times I called the day before and it took 4 business days to reply to my message. They got the job done, but it doesn’t feel like ease and quality of customer experience was the priority.

Fantastic experience: Travel Agent Erin is the best!!! She is so professional and knowledgeable of her job. She made all of us feel extremely valued!!! We are planning to work with her in the near future on one of our dream vacations!

Fantastic experience: Helped plan a special trip ti Italy

Fantastic experience: Erin is the greatest alway helpful.

Fantastic experience: One STOP SHOP!!! EVERYTHING WAS SMOOTH!!!!!

Negative experience: They renewed my membership after I told them no. There is never no one available to handle your questions unless you’re getting insurance. Customer service had the nerve to get an attitude about my refund. WROST INSURANCE COMPANY !!!!!!!

Fantastic experience: Great driver very professional

Fantastic experience: Erin is great. She booked our trip and even helped us while we were out of the country.

Fantastic experience: Great service, warm wonderful place

Fantastic experience: An AAA member for years , I appreciate our local office. Stopped by to get a car insurance quote -- WOW, insurance has gone up! Got an updated TripTik to Selmer, TN... Super friendly staff.

Positive experience: Finally got my replacement card since I was robbed

Negative experience: All I can say about AAA is the left me stranded. They also need to be forth coming about how their membership works.

Fantastic experience: Gave me what I went there for. Polite service.

Fantastic experience: They've contracted with a company that provides quick and friendly service!

Fantastic experience: Excellent staff. Very warm and friendly. Got my passport photos done here. Was in and out in 5 minutes.

Negative experience: AAA is no longer what it once was. I had a terrible experience having one of their random call centers try to run a scam on me where they get my location and car information and instead of creating a AAA case they send their sketchy friends and never leave any AAA records. This was they can gain control of your car, sometimes stealing it with a mechanic's lein or scam you and there is no accountability because the call center worker never logs it in AAA's system. It happened to me earlier today. When I was finally able to make a legitimate AAA case, THEY NEVER SHOWED UP!!! I waited for 4 hours for a tow, if I hadn't been in a safe place with air conditioning and shade nearby I would have died. I finally called another tow company and paid with my own money. AAA is now a danger.

Negative experience: No one answered phone and no one returned call(I was instructed to leave message and number-no response).I used another travel agency to arrange my travel.I am a 30 year plus member.

Fantastic experience: Customer Service was friendly and efficient. In and out in 6 minutes.

Positive experience: Great way to get the most car insurance coverage for the least money. I most value the emergency roadside assistance which has been a lifesaver many times and getting the keys out of my car when I lock myself out! The travel discounts are nice but not as much as they were in the past. Same for customer service and wait times: used to be better (member since 1999). Got free passport photo today and found out I could get a discounted PeachPass. They're always adding new benefits.

Fantastic experience: Erin Walkottten is very knowledgeable and friendly. She is always willing to assist and answer all of our questions related to travel. If you are interested in traveling and don't want the hassle of planning, visiting AAA is a must. And using their services does not require membership.

Negative experience: AAA charged me a renewal fee without my permission. I called AAA to request a refund and they submitted the request but was told that it will take up to 15 business days for the refund. What !?!?!? They are quick to take money but to give it back, it's a whole different story. Not sure I want to do business with them if they are this slow.

Fantastic experience: Ok

Fantastic experience: Very pleasant staff

Fantastic experience: The customer service here is terrific.

Fantastic experience: Everyone is super nice

Positive experience: Takes a while to even get ahold of customer service people. Just like any other company like this.

Positive experience: Good towing

Positive experience: Very helpful staff...helped us out tremendously when we were stuck... literally...lol... thanks guys!!!

Positive experience: Great, helpful staff. Great customer service experience as I've normally received whenever I visit.

Fantastic experience: Love the staff

Negative experience: Hard too get in touch with no call backs

Fantastic experience: These folks were very helpful with a couple of maps to my destination but I learned something that all should probably know: trip ticks and sightseeing and activities are prepared on a personal basis by computer and then printed out and personalized. I still thought everything was pre-printed and just handed off the shelf, but no more.... And it takes a little more planning than just stopping in. So call ahead.

Fantastic experience: Great place for travel services

Negative experience: Last year AAA gave me the price of $910.03 for my home insurance $910.03. That's good. But finally my escrow account was withdrawn $1395.59 for it. AAA did not inform me and did not forward any renewal policy to me. AAA maybe use the fair price to attract customers and then lies to them. I understand as it is business. It seems like AAA took my money without my permission.

Fantastic experience: My trip tic was made on a few hours rather than 2 days.

Positive experience: Very handy when going abroad. Get international license here. Lowest cost on new vehicle Insurace when combined with AAA membership. Usually very helpful & courteous staff.

Negative experience: I found my keys and they took so long getting someone on the phone til it was just ridiculous

Negative experience: Called the day before to let them know we were going to get passport pictures the next day around 3-5 pm , we get there and only one person knew how to take the pictures and she left early that day so we had to drive an hour to the next AAA office

Negative experience: This company is the only roadside assistance I ever dealt with until I had to wait from 1:15pm until 5pm and they never showed up.

Positive experience: Fairly fast road service by Chancey's Wrecker service. Had to go else where for a battery as the driver did not one on his truck.

Fantastic experience: AAA for the first time in 36 years made things difficult for me whereas I had to call four different times to four different reps to get them to understand my needs and follow through with the simple task of airring up the tires on my motorhome. I have the premier package with RV and motorcycle coverage but (3) reps told me that they can't come out and put air in the inside tires of the duel wheels on the back axel. The fourth rep eventually pulled it off and sent Moody's Tire Service out to perform the task. Why should I pay a premium price to cover RV service only for AAA to tell me that putting air in the inside tires of the duel wheels is not covered?

Fantastic experience: Great service, informative employees and the service calls are unbeatable. The service calls have totally wiped out the cost of dues every year.

Positive experience: Cool beans

Positive experience: Response times for changing tires, dead batteries, getting pulled out of the mud can sometimes be a little lengthy. Time of day, weather conditions obviously are the culprits of delays as well as the number of wrecks the company has to respond to in urgent scenarios. Saying that, once your responder arrives, the job gets handled courteously, and professionally. Being a 'member' of AAA for around 15 years has benefited the whole family, with the kids being in college states away has surely been a tremendous comfort. Truly worth the continued membership.

Fantastic experience: Very nice and prompt.. driver was professional and safety was observed at all time..

Fantastic experience: Super fast, personalized service! Staff is great and very accommodating.

Positive experience: Only went for an International Driver's Permit. I was in and out fairly quick.

Negative experience: The agency that I had would not call are text as he said he would he would I will try a another person and get a better response

Positive experience: I have always been so happy with my AAA service but this time my service station called AAA and collected the cash on my bill that I had to pay when I called AAA for reimbursement they insisted that I must physically go down to the office and fill out paperwork they could not email it to me or make anything convenient at all I was horribly disappointed I've always had such good experiences with AAA in the past

Negative experience: Very rude customer service agent. She hung up in my face. Was only about five minutes from vehicle. I was very disappointed in the customer service. Very disappointed.

Fantastic experience: Ok

Positive experience: Great

Fantastic experience: Great Service in and out in no time at all.

Fantastic experience: Great insurance company!

Fantastic experience: Always pleasant and helpful with all of your travel plans.

Fantastic experience: Extremely friendly and knowledgeable staff

Positive experience: Can never reach the person I am attempting to reach.

Negative experience: I purchased a battery from them and should have been able to get the battery replaced because it's under warranty for 3yrs. I called and they continued to transfer me around saying they do see when I had it replaced. If I were, I wouldn't purchase a battery from them.

Fantastic experience: Awesome

Positive experience: A good business.

Fantastic experience: Awesome employee, very knowledgeable.

Fantastic experience: Love being a member.

Fantastic experience: Very friendly and helpful staff.

Positive experience: Having a big blow out advertised .Girl friendly at customer service.Gave a lot of information but other moral in store negative. I asked about event said..... just cake. Did not let me register too .... early 30 minutes.

Positive experience: I think this is the best insurance agency in the town. It quotes are very competitive, probably you might get a better deal always.

Fantastic experience: You should become a member, but if not, at least go see Pam for car insurance! She will save you money with top ranked companies.

Fantastic experience: Great place fast and efficient for international drivers license

Fantastic experience: Good service and people

Fantastic experience: Just booked an Alaskan cruise for next year! Terrie was so helpful getting us everything we wanted plus more! Everyone in the office is so friendly and professional, it's refreshing to walk in the office and be greeted with smiles and a warm welcome. I've been a member for years and the staff here is one reason for that. Love AAA and all the company offers!

Fantastic experience: Love the service.

Fantastic experience: I went in to have my daughters ( 3 weeks old ) passport picture taken and the staff was so patient and helpful in making sure the pictures would meet DOS passport picture requirements. No easy task for the photographer but it was such a pleasant experience! Been a long time AAA member and this was the best customer service to date!

Fantastic experience: Great friendly staff... made everything a breeze!