AAA Virginia Beach Insurance and Member Services

Negative experience: I had a not so pleasant experience with a battery.When I tried to get reimbursement I was put through a hard process with showing documentation of receipts for the battery I had to replace.My documentation I provided was still not sufficient enough.I was asked to have my mechanic send in a picture of the machine they use to test battery’s. I think that was asking for alot and came to the conclusion triple A will do anything not to reimburse customers.I highly don’t recommend the road side assistance program or buying battery’s from them. They do not put the customers first.

Fantastic experience: Always great experience...very friendly and helpful personnel. Been with AAA many ..many years...Thank you AAA !!!

Negative experience: Let me preface this by saying that my father and brother owned a towing company in md, DC, VA for 30 years, and were AAA contractors for most of that. I was their receptionist from the age of 8, so I am pretty familiar with AAA and some other auto clubs. When I moved from Fredericksburg to Northumberland county, I got an AAA membership. You can't get anywhere out here in less than 30 minutes. I was surprised to see that the Plus membership was not offered on the Tidewater brochure, but I just assumed that they had done cost/benefit analysis and realized it would lose them money to offer 100 miles of free towing in my area. Sucks, but companies do that. I was recently towed, and even with the aaa discount, it still cost me $120. No real savings. The aaa csr was 'unaware' that Tidewater didn't offer plus. Turns out, that's because they do offer it. They just don't go out of their way to let you know that they offer it. (I looked it up online after the big tow bill.) I changed my membership to Good Sam. They are rated higher, and I'm just really done with AAA. Hopefully Good Sam will be better. Also...my mother and other people I know of retirement age have told me that AAA has a well known habit of soliciting memberships and renewals from people who already have memberships, and who have already renewed. My mom, at one point, realized she had 2 separate AAA memberships she had been paying on, because they appear to be preying on the tendency of people to forget things. ( They send " join now" promotions to current customers, and they are spaced about 6 months away from the first account 's renewal date....) If this is true, that's pretty awful.

Negative experience: I went in for new brakes and pads all around and specifically told the manager Mike and the representative at the front desk that I wanted OEM parts. They assured me that I would have OEM parts. As the whistling continued I went back and was told it would eventually stop. I then took my car to the dealership and they showed me that I had been given after market parts. I called the manager Mike from the dealership and he said he didn’t know this and also said “how was he supposed to know that they were aftermarket parts?” I was charged for OEM parts and given aftermarket. AAA is scamming people!!! This was at the AAA car care center on Virginia Beach Blvd in Norfolk, VA AAA is a scam

Negative experience: Impossible to contact. I’ve had a membership auto renewal annually forever. Card didn’t update one time I needed it and they charged a new membership fee and 125 tow charge on-top of membership for towing for a gold member since 08. Tow would’ve been 100. Do yourself a favor they don’t offer anything special. After this won’t renew ever again. “Members delete after 95 days” and no way of seeing my membership status since 08. The tidewater section is a joke.

Fantastic experience: Amazed by the top service

Fantastic experience: Fine place

Positive experience: It was good and good information

Negative experience: Waited (6) hours for a tow truck to arrive. I was livid when I did get someone on the phone. I never got an answer to why they kept me waiting for such a long time. I asked how would they make it right, they sent me a ($5) Starbucks gift card. I do not encourage anyone to sign up for AAA services.

Fantastic experience: On February the 6th, I attended a senior driving class, and I left my sunglasses on the floor. I received a call on my cell the next day and since It was late in the day, I said I would pick it up the next day. I was pleasantly surprised because my glasses were cleaned and placed inside of an envelope with my name on it. Now that is.what I called service!!!!! I also enjoyed the class also, the teacher was great. Keep up the good work!!!

Negative experience: 10/23/2023 Pulled up and sat in his truck for 30 minutes while I changed the tire. Never got out, never introduced himself, never made ANY effort to assist. Operator tried to tell me there was some confusion. No, we are in a tiny parking lot @ Camelot tobacco food mart, the only vehicles were my truck and and the red Dodge, that had 2 service calls reported that we were changing the tire on. He just didn’t give a damn. Save your $$$

Fantastic experience: Went to AAA to get an EZpass. The wait for very short, the service was good and the employees were professional and kind. It was a quick process and relaxing environment. The only thing I would recommend is that the employees were a little more interactive with customers while they were sitting in front of them. It was the lady's first time doing any EZpass herself (guessing she is a newer employer), but she was kind and apologized for the wait while the surpvisor assisted.

Fantastic experience: By

Fantastic experience: Went in to sign up for membership and get Ezpass, very helpful

Negative experience: Haven't used aaa in awhile. Didn't realize you can't get your car towed if the tags are bad. I've had them tow things in the past for less . Why do I have this service if I can't use it. So now I have to spend more money or drive illegally to get my car home. Thanks for nothing aaa.

Negative experience: After submitting a request online for auto insurance on 09/23/22 I got a call from Kandis on 09/24/2022, giving additional information that was needed and I'm still waiting a call back. So, if you're wanting for a call back don't wait for Kandis to be a woman of her word, because I still haven't gotten a call back yet. I just went with someone else.

Negative experience: Your car care center in Chesapeake is horrible. I spent hundreds of dollars and the check engine light is still on. My wife loved AAA and she was a member. Based on her experience I went to the AAA car care center expecting honest good work. I got the opposite. Your car care center is horrible and you are too. No management team would allow this to go on unless they agreed and approved that poor performance was desired. At best they are totally incompetent most likely they are cheating the customer. If you can't fix this then the entire executive management team and the immediate manager of that shop should be removed. You should be ashamed. Don't you audit the shops performance? Do you care about AAA's reputation? SHAME SHAME SHAME!

Negative experience: Rude, no one greets you when you come in, I stood there ladies at the desk just continued to chat to their coworkers even tho they saw me

Positive experience: Battery replaced twice in four months.. I wish I could provide five stars with this review, but I couldn't because of the corporate response to my problem. First, I want to send a BIG SHOUT OUT to our technician, Nasheun Akridge!! He was fantastic! He arrived within 10 minutes of my call. He was so polite and explained everything he was doing while checking the battery for a proper charge. If I was in this business, I would do my best to steal him away and work with my company. The AAA corporate response to my battery failing after four months was very poor. AAA said they would not honor the warranty because my wife didn't drive the car very much since the last replacement four months ago! She drove it about 5,000 miles. I have never heard of this logic. They also asked me how long I have been a member... Should that matter? If I was a member of 25 years instead of 12, would they have honored the warranty? I think their batteries may be defective or old and they are losing too much money, justifying their internal corporate reason for not honoring the warranty. I am considering canceling my service because of this incident. PLEASE shop around for roadside services and read reviews before choosing a provider.

Negative experience: I was a disappointment with the service may 16 I called aaa about service because I had a flat tire I was at my job I explain to them that I had a flat that need to be towed to a service place that needed to be fix.i was frustrated because no one came out I called2 hours ahead of time.i was I was at my job for 12 hours. I called at 4 pm waited 2hour no one cams No phone no nothing I had to cancel because my job was closing at 6pm I had to call again to reschedule in the morning I I feel like it was poor communication with customer service and the driver I just had a flat tie.mr John Murphy came this morning he was on time I appreciate him so much I explained to him what happen My son was not happy what happened to hmesaid that triple A should have done something else

Fantastic experience: Got outstanding customer service with Tria P. She hooked us up with our travel needs to the Philippines. I have been a member for 44 years and she exemplifies the reason why we are planning to stay a member as long as we travel or drive.

Negative experience: Have Premier Tow Service. Broke down outside of Williamsburg. Was bounced between 3 tow companies for 2.25 hours before being told they would not be able to give me an estimate of when I could get towed because none of their contract tow companies wanted to leave the south side for a pick up. The best the guy on the phone could recommend was that I call a local tow company, pay for a tow home and HOPE I could get my tow reimbursed by AAA. We've used AAA for 45 years but this might be the end of that run. What good is paying for a service when you're told you need to find your own tow truck?

Negative experience: Fleet technician came out to jump our car and cracked our battery. He tried to cover it up and then said I can't do anything for you and left. I called in a complaint to customer service and got the run around for a week as to who i was supposed to be talking to about this. Finally talked to Amber the fleet supervisor who was sweet and apologized for the run around and had me a new battery within hours of taking to her.

Fantastic experience: Great service!

Fantastic experience: Got a roll back wrecker in front of my house, ready to go, in less than an hour after my call. Courteous driver. Smooth delivery to the repair shop.

Negative experience: Extremely long wait time (4 hours). Driver arrived without proper equipment. Unable to tow vehicle, dispatch sent another driver who also came without proper equipment. Very disappointed!

Fantastic experience: We've used their travel services 3 times now for trips to universal Orlando and Disney world. Each trip has been fantastic! Denise is great :D

Fantastic experience: Ms Phillips was the agent that handled my wife and I for a cruise on ROYAL Caribbean for June of 2022. She was great !

Positive experience: My Insurance agent was very informative and helpful in my car buying experience.

Negative experience: We’ve been with AAA for several years no accidents no claims premiums still going up including the house home insurance

Negative experience: I have asked to opt out of their mailing list for YEARS! They do not respect this request at all! I constantly get mail from them. Going to give it one more attempt to be removed.

Fantastic experience: I recently went to the office to get passport photos. With the premiere service, a set of photos is free. The woman who helped me also gave a recommendation on which post office was best to register for the passport so that I wouldn't have to wait months for an appointment. I went to the office on a Saturday. Even though the hours posted on the door indicated they were open, I wasn't sure because there were no cars in the lot. I guess they must have employee parking in the back.

Negative experience: Was not very pleased with the bundle package that was offered, got better rates with Priceline.

Negative experience: Today I called got with a representative and they clicked on me and why you asked because it was ten minutes before they would have left she acted like she was going to help me. Im from California and this branch makes AAA look like lazy should I say more. I’ve been a member for seven years.

Positive experience: 0t

Fantastic experience: Always pleasant

Fantastic experience: Great

Positive experience: My membership renewal was great, without a hitch.

Fantastic experience: Yesterday we called AAA needing to have a tow. We did wait a good amount of time BUT we were not stuck on the side of the road nor were we in danger. The driver we got was absolutely amazing! My father had a tow truck business for over 50 years in the last 20 years he was in business he was a triple a tow truck driver. Avion, if I spelled it right, was knowledgeable, patient, and extremely thorough. He knew he was doing and was extremely professional and I would highly recommend the service especially if you can have him be the one who responds to your call. He definitely is a gem.

Fantastic experience: Very helpful with Trip-Tik for road trip to Marion, Virginia, from Virginia Beach! Lots of good suggestions for places to visit along the way!

Fantastic experience: Always pleasant people

Negative experience: So I requested tow service on May 2, 2021 and the app stated that that the drive would be there in 30 minutes. Since they did not show up in 30 minutes, I called and no one answer in the call center. I tried to call for about a hour. When someone pick up they hung up on me. So I email on May 3, 2021 and have not got response from AAA. I got charged for service that I did not receive. I have been a member off and on for years. I am not planning renewing my membership.

Fantastic experience: Very good service

Fantastic experience: Always have the best customer service even with COVID restrictions. I recently visited and they were still super helpful.

Fantastic experience: Loved it!

Fantastic experience: Very nice place to stay

Positive experience: Friendly

Fantastic experience: Fast and friendly!

Positive experience: I don't recommend buying from from groupon. I received poor service from AAA 800 number when trying to redeem it and get roadside service. Once I spoke to tidewater associate I was able to resolve issues and she had great customer service.

Fantastic experience: Fabulous assistance when I most needed it from AAA and Angelo's Service Center. Can't say enough good. Again, thank you.

Fantastic experience: I applied for 2 International Drivers' Permits by mail. I called to determine how to make out my check and was very pleased with the service I received. The permits were processed faster than anticipated and I received the documents in 10 days. When I called I was also advised that if you apply by mail, the fee is $20 per permit plus tax.

Fantastic experience: Great the tow guy was very respectful and fast thank you

Negative experience: Just an FYI as well as a bit of venting... I've been a member of AAA roadside off & on for years. I just renewed after letting the membership lapse for a month as I was upset with 2 of the road-service visits this past year. Main reason I renewed - my son drives an older car w/ high mileage. On both occasions this past summer, we needed battery service. On both occasions, the roadside tech told me the battery was testing with OK limits. He said that he could replace it, but since it tested OK, they could not honor the warranty or replacement guarantee. Both batteries were less than 3 years old. Fast forward to a few days later & both batteries died. I did NOT get the new batteries thru AAA. Ending up spending the $$$'s someplace else. I get that no one wants honor the warranty..... Everybody wants maximum profits with little expenses. But....not only did the roadside techs not really help, AAA lost the sale of 2 batteries. Starting to guess if I really need the coverage... Just stating my experience....

Positive experience: Great experience

Negative experience: Rude customer service.

Fantastic experience: My SUV gave out Thursday night at the corner of S. Military Highway & Corporate Blvd. I managed to coast to a parking lot. When I finally got in touch with AAA, they were quick to get a tow truck flat bed to me. The AAA person I talked to told me that due to covid-19, I was not allowed to ride with the tow truck driver so I called a friend ahead of time to meet me before the tow truck got there. The AAA person also let me know the name of the Tow truck company and the driver's name. The tow truck driver called me to let me know he was close. I was very pleased with the AAA service.

Fantastic experience: Great place for getting an international driver's permit if you're simply traveling or in the military. If you are military ensure that you claim it if it's for official business.

Fantastic experience: AAA is awesome they are the bomb. Very helpful. Charlene Lee

Fantastic experience: Great option for used cars towing. Pays for ots annual membership with the first tow.

Fantastic experience: Great service! Fast and friendly!

Fantastic experience: Excellent service

Fantastic experience: Very nice office. Very helpful people.

Negative experience: Disappointed is an understatement. AAA is not what it used to be. Misrepresenting roadside services is just unacceptable. Called membership services to report the incident, more bad customer service. They rip off people when they are in a vulnerable state. Buyer beware. I'll be using my auto insurance towing service option. So much for over decades of loyalty!

Fantastic experience: Got routing map to St John's Mi.

Fantastic experience: Great employees and a great place altogether!! AAA is the best!!

Fantastic experience: service

Fantastic experience: Great place, great service, excellent company !!

Negative experience: I lost my card got that special for sign up and someone in your household can be on your membership for free went to get a new card and was told that I didn't exist on the contract and never heard of it but they sent both cards to our home with her name and one with my name on it so they tell us that will ad me but have to pay more when it's time to renew the policy and when you do need them your call gos to California so good luck watch there specials I won't resign again just use my insurance company package

Fantastic experience: Great staff and friendly service

Negative experience: Only leaving one star because I was quoted $1100 to replace starter in my car and the very next mechanic I called only charged $240...job took a day and I just felt like people should know it's always good to get a second opinion

Fantastic experience: Very helpful.

Fantastic experience: Great service for the value

Fantastic experience: Must helpful

Positive experience: Helpful Pleasent Staff

Positive experience: Great directions to different places in the area

Fantastic experience: Love Love AAA

Fantastic experience: You know as well as I do at service cannot be beaten

Fantastic experience: Wir können uns für die Unterstützung nur bedanken. Auf unserem Roadtrip von Virginia nach South Carolina waren wir etwas verloren. Für Informationen und etwas Kartenmaterial stoppten wir in dieser Filiale. Das war die beste Idee die wir hätten haben können. Die Mitarbeiter waren überaus freundlich und hilfsbereit. Wir bekamen ein mehr als umfangreiches Karten und Infopaket und auch Insidertips. Besonderen Dank gebührt Mr. Kennedy. Vielen Dank! Für alle die Hilfe benötigen, schaut vorbei! Mit besten Empfehlungen Familie Münchow aus Deutschland

Fantastic experience: Best outfit I have ever used.

Fantastic experience: Very helpful agent.

Negative experience: Don't take your vehicle here for inspection they find ways mess your vehicle up so they can charge you for multiple services

Fantastic experience: Friendly helpful workers!

Fantastic experience: Great customer service

Negative experience: I have been a AAA member for 24 years, and sadly this will be my LAST. I have paid thousands of dollars over the years to provide myself and my children with AAA emergency services. A little over a week ago, my 17 year old son needed a tow on a Sunday evening. He called AAA and after a long wait, a tow truck driver from Burke's Towing responded. He roughly handled my son's car, attaching it to the bed of the tow truck incorrectly, causing $700 in damage to the tie rods and thus the alignment. The driver was unprofessional and never provided any paperwork or obtained signatures from us. After he literally "dropped" the car off of the bed of the tow truck, he split with no words. A few days later, after bringing the car to an auto shop and realizing the damage that occurred, I reached out to AAA, incorrectly thinking that since they have taken care of my family in many emergency situations before, they would back me up by holding this tow truck company responsible for the damages. NOPE. I WAS WRONG. I filed a damage complaint with Teresa in Member Relations. She then referred it to Kinesha Sutton with AAA Tidewater. I provided documentation from the auto shop about the damages as well as pictures of damage. When the car was in the shop, I even attempted to invite someone from AAA to see the car on the lift so that they could see the damage. Ms. Sutton with her boss at AAA denied the claim saying they do not believe the tow caused the damage. Sight unseen. UNBELIEVABLE. And the sad thing is, AAA will continue to do business with Burke's Towing, putting more members at risk. I am BEYOND angry and disappointed that after the THOUSANDS of dollars that I have paid to AAA over the years, they refuse to take responsibility in the smallest way for the damage that their contract tow truck driver did to my vehicle. The WORST customer service experience EVER.

Fantastic experience: Very helpful in changing our policies for our move to Virginia Beach. Natika was very professional and pleasant.

Positive experience: You can do and get driving program and much more

Fantastic experience: Great place to go when making vacation, booking and information

Fantastic experience: Professional, polite and helpful staff.

Fantastic experience: AAA is great. Had it since I was young adult. Helped me out odd more jams then I would like to admit. Towed my truck when it broke down, jump started my truck and helped me get in when my son locked my keys in the truck. Changed a flat tire and even help when planning a trip. The corporate office is huge. Great staff.

Positive experience: Friendly and convenient. Notary service is a hidden benefit.

Negative experience: We broke down and immediately called Triple A. It was 630 they texted saying they would be there at 702. It is now1003. Still no tow they now say 1030. This is the worst service ever. Thank god my cousin came and picked up my elderly mother who is on oxygen. We have never had issues like this. Absolutely horrible. We were on rte 13 headed to the bridge and told we are in an inconvenient ares. Really....really so we sit here for over 4 hrs. Totally unacceptable.

Fantastic experience: Safety classes, travel help, and friendly people. I've been a member a couple decades and I have been let down or regretted it.

Negative experience: I called since Saturday and they said they're only responding to emergencies. I'm not sure why my car flooded out up to my knees wasn't an emergency and with no where to go in the storm wasn't an emergency but no one came to help me. It is now Monday and no one still can come tow my car. Last night they had told me someone was on the way so I got a ride there to my car and waited over two hours, then they called me back to say never mind. I don't know what the point of having this service is at all. My whole family of 7 pays to have it every month and I am wondering what the point of it is if they can't help you in a true emergency. Extremely disappointed in their service. And I do not ever go driving in bad weather, but it was my family's wedding and the meteorologist gave a terrible forecast this weekend also and it was way worse than they had predicted. Very upset with their service. Car is still in the road. Totaled.