AirFrance

Fantastic experience: Thank Air France for support ticket airline !

Positive experience: Friendly staff, easy transaction and easy pick up. Thank you!

Fantastic experience: These guys were awesome. I was able to deliver early. The Broker on my load had me jumping through hoops on the PW but these people were very patient and understanding.

Negative experience: Where do I start my flight was delayed a total of 6 hours 3 in America 3 in Europe. We were given a 20$ voucher for that. When I arrived in Europe my luggage was damaged. I tried to call and complain and see what can be done but it seems like nobody cares. It’s said to say but won’t be flying Air France moving forward.

Negative experience: Rude staff, bad aircraft

Fantastic experience: It was great service yesterday from Paris to O’Hare airport on time next trip my choice Air France

Fantastic experience: Good 9 pm they stopped taking

Fantastic experience: I was dropping off a small shipment and the young black haired asian guy was helping me, he explained the whole process to me since it was my first time coming here and I really appreciated it he was really nice with everything. I also want to add that he got me out of there really quick which I wasn’t expecting because of all the bad reviews under Airfrance. I just hope when I come back for shipment I get helped out by him.

Fantastic experience: Very good place. Good people

Negative experience: Too slow in processing ppw 1 worker works on receiving docks A lot trucks waiting to get unloaded

Negative experience: Ridicules please it will take you 2 hrs just to check in . For pick up and delivery

Negative experience: Receptionists for pick-up do not deserve 1 cent for their work. They have a mental illness and are completely disrespectful.

Negative experience: Warehouse super quick and great people, wish u can say the same for the office. Be prepared to wait a minimum 2 hours for processing ppwk. The Filipino man is the best for office, he gets u in and out

Fantastic experience: Friendly staff, very efficient

Fantastic experience: Bad customer service at import side

Negative experience: Takes forever to check in. The paperwork process is horrible. I have picked up from numerous airports before and have gotten in and out of facilities faster then here.

Negative experience: Terrible slow ughhh

Fantastic experience: Fast no waiting in and out

Negative experience: Idk what is your qualifications to hire, to be a rude and terrible human being? If your a truck driver avoid this spot

Negative experience: Bad customer service The administration should change those who work in the office because they do not have any qualities of good service with people. But the warehouse they deserve 5 stars ⭐⭐⭐⭐⭐

Fantastic experience: Fast loading, nice people, a lot of space to backup

Negative experience: Very rude girls at the front counter that act like little kids, very unprofessional and disrespectful. It's terrible that they are the face of this company until you ask for higher management. Loading was a breeze, it's just getting to that point.

Positive experience: Got there Thursday 6 pm had a jet engine all in all 730 I was gone , every one was friendly , and helpful!!

Fantastic experience: I read couple old reviews and I was surprised to find the opposite. My experience was a 10. I came here with a flatbed load, no problem checking in and delivery.

Negative experience: Very lazy workers in the office, through their fault, waited 2 hours, what could be done in 10 minutes! Very slow and distracted by personal conversations.

Fantastic experience: Desk staff is cool. Usually fast. Can be slow, really slow, if you come at a bad time. Better than most airlines though.

Negative experience: This airlines is one of the worst for the import side .. specially if u go in the afternoon there is two lady’s with a big attitude.. If af care so much about customer service this two lady’s should be fire right away … There is no reason for them to give u attitude and for you to be treated like they do….

Fantastic experience: A very smooth process every time I deliver here. Thanks

Fantastic experience: Nice people@good service.

Fantastic experience: I arrived at about 1:30 pm it was a good time, not a lot of trucks. I was able to get in and out. Thanks to Mr. RJ.

Fantastic experience: You need TSA air certs for these loads. Limited parking, but you park onsite if you get there early. Not a bad gig.

Fantastic experience: Good Travel agency.

Positive experience: Airport, who is doing export, he know for sure. Bring valid Gov.ID, correct ppw and they gonna take care of You.

Fantastic experience: Staff is extremely professional and helpful.

Negative experience: Delays without notifying passengers…while they’re on the plane. I got an email 20 min after we were supposed to take off to tell me the flight was delayed. The crew couldn’t tell us that. After 90 min of delay (allegedly removing luggage of people who missed the flight—why not just let them on?), we arrived to Chicago and needed to wait 20 more min for a gate to open.

Negative experience: They taking money for the print of 4 pages, ridicules))) Managers how you can think so poor? You will never get 5 star reviews while you doing this way! Please, change your mindset! Thanks God they don’t take money for the toilet paper! But that’s can be soon)))

Negative experience: Terrible terrible Terrible

Positive experience: Not so long line once you checked in fast service.

Negative experience: Shipping office and wear house has really bad communication with each other.

Negative experience: They will not print out DOs for you unless they get paid $10 through online system. No cash. Slow.

Negative experience: Rude and lazy

Positive experience: Getting paperwork is a nightmare here but when u do loading is fast

Positive experience: Good people good organization but very understaffed takes a long time to get out of there

Negative experience: Very slow at cargo pick-up. 4 hours wait!.

Fantastic experience: Friendly folks but load canceled due to not ready

Negative experience: They used to be good but they are incredibly slow lately

Negative experience: Horrible place. Long wait. Doesn’t matter picking up or dropping off.

Positive experience: Night shift is the best time to show up

Negative experience: The worries and worst company I have ever see I come to pic up load 11am I am still sitting it 6pm

Negative experience: Horrible company, rude people, especially marek! Horrible experience

Positive experience: Needs to hire more people

Negative experience: Shipping and receiveing is terrible. Trucking goes to the end of the line.

Positive experience: I was there to pick up a load. People in the warehouse are very nice and know well their job.

Negative experience: Really bad ..

Negative experience: They have nine docks - five have drop trailers, two are broken, one has a dumpster in it, and one is in active use. There's 25 trucks waiting for the one dock, and there's zero truck parking spaces for them to wait in. And on top of that, the signage is extremely uninformative, and it's nearly impossible to speak with a human. Absolutely horrible. May as well be in a 3rd world country.

Fantastic experience: Long waiting

Negative experience: Air France cargo has bad costumer service... Few hours of waiting. Can't even seat like human... This place is a joke.

Negative experience: Worse cargo airline

Negative experience: When you come here be ready for at least 4 hours waiting .Load are often not ready!!! Good for some one who has payed by hour!!!

Negative experience: This place is Garbage OTR drivers avoid this place or do your 10 hours break here

Positive experience: Very busy truck wise. Long lines during daytime. Arrived 7am for open time 0815. 1st driver in /out @ 0900

Negative experience: They ignore you. It takes forever to pickup freight. I've been here quite alot. It never fails.

Negative experience: Slow

Negative experience: It was horrible it took 4 hrs to wait on my freight import side. Very

Negative experience: The worst cargo airline in O'Hare. 2 hours at the pickup

Negative experience: Have fun going here! Three hour waits are common. Loads not ready are common even with an appointment. If you don't know what to do you will sit in line for three hours for nothing. As soon as you arrive go inside and check to see if your load is ready. After you get to the driveway you will see that you will need to stage on the south side of the docks. There are usually two trucks staged. Just check in asap to avoid the circus!

Positive experience: Good

Negative experience: Tienen jente en el mostrador de cargo que te atienden de mala gana y te tratan mal!!

Negative experience: What a mass inside warehouse! 3rd world! Floor is badly dasty.

Fantastic experience: Fast in and out, great people to deal with

Negative experience: This place is a joke it’s a shame of Air France is a big airline the staff is really lazy and rude

Fantastic experience: Good people at service desk. Friendly staff and they have attended me quickly and prompt as well.

Positive experience: To slow

Negative experience: Import desk now making up new rules ,a third of dock shut down for construction.

Negative experience: No body at The cargo reciving I have here for 2 1/2 hours and no one came to take my shipment. Totally disappointed.

Negative experience: Delivered a jet engine. The wait was unreal. My husband couldn't even get someone to speak to him to try to explain that it could not be lifted off but had to be pulled off. So we needed to pull to a dock, which took forever to get a answer. Very very unfriendly staff. Hate doing this run!!!!!!

Negative experience: Avoid it as much as possible. Front desk lady super rude and unhelpful. It seems like she was fighting with someone or was frustrated and end up putting it on us which case as to miss our flight

Fantastic experience: You will have a little bit of a wait unless you are there very early. They do have great service and help in here though

Positive experience: Its a good enough place theres overnite parking i pick up eggs from france they do just fine for me i have mo problem loading

Negative experience: Absolutely one of the worst cargo airline at O'Hare Airport. Front desk rude and lazy. Loading and unloading process extremely slow! There is no air back there. And it's almost 100 Fahrenheit... Terrible!

Negative experience: The wait to even hand in paperwork to get loaded is unreal

Positive experience: Good help getting loaded

Positive experience: 30 minutes pickup. Not bed for the airport .

Fantastic experience: Good experience

Negative experience: Very rude staff with the worst management. Hedding fees on the shipment after it had been delivered and paid for in advance they twist your arm either pay or we will send it back

Negative experience: Front desk nice and fast . Loading was slow .. Took so much time for ready cargo . And made me count all the boxes

Fantastic experience: This place normally makes you feel like a human rather than just another number. They understand time is money and try not to waste anyones