
Nativity Pilgrimage

Information about Nativity Pilgrimage
Opening hours
- sunday: (closed)
- monday: 9h-17h
- tuesday: 9h-17h
- wednesday: 9h-17h
- thursday: 9h-17h
- friday: 9h-17h
- saturday: (closed)
We provide a world-class tour experience to Holy Land, Italy, Greece, Poland, Mexico, Vatican, Turkey, Jordan, Passion Play, World Youth Day, East Europe, Marian Shrines, France, Spain, Portugal, Peru, Brazil, Argentina.
We offer ONLY THE BEST QUALITY.
We take you through a spiritual experience that is unforgettable, beyond your imagination. We offer the best prices on our all-inclusive travel packages.
We work closely with our clients to customize their itineraries for the ultimate spiritual experience as they travel through the Holy Land, Europe, Mexico, and other Holy Sites. Nativity Pilgrimage has become the leader worldwide and in North America as the largest provider of Christian Pilgrimages to the HOLY LAND and Holy Sites.
Our comment from TraTraTravel about Nativity Pilgrimage:
Nativity Pilgrimage is a premier travel agency renowned for organizing unforgettable spiritual journeys to sacred sites around the world. Our pilgrims consistently praise us for the exceptional experiences we create, highlighting aspects such as:
- Knowledgeable Guides: Our tour guides are often described as incredibly knowledgeable and friendly, providing deep insights into the religious significance of each site while ensuring a comfortable and enjoyable experience.
- Well-Organized Itineraries: Many travelers appreciate the meticulous planning and seamless coordination of trips, allowing them to immerse themselves fully in their spiritual journeys without being overwhelmed.
- Quality Accommodations: Our guests have enjoyed great hotel accommodations, often comfortable and well-located, contributing to their overall satisfaction with the trip.
- Affordable Pricing: We strive to offer competitive pricing for our pilgrimages, ensuring that meaningful travel experiences are accessible to everyone.
- Customer Care: Many clients report that our team goes above and beyond to ensure every pilgrim's needs are met, further enhancing their experiences.
While we strive for excellence, we acknowledge that feedback is essential for growth, and we have received some mixed reviews regarding customer service and logistics. We are committed to addressing any concerns raised by our travelers to continuously improve our offerings.
Overall, Nativity Pilgrimage remains a cherished choice for those seeking spiritually enriching experiences, guided by experienced leaders who prioritize faith and connection throughout the journey.
Nativity Pilgrimage: Reviews
Fantastic experience: Our guides and drivers were wonderful. They went above and beyond to make sure we didn’t miss all that there was to experience. A lot was planned but I wasn’t overwhelmed The hotels were great
Fantastic experience: I am grateful that we got to visit so many religious sites. the whole pilgrimage was made more meaningful by the guides on our bus. they were ever knowledgeable.
Fantastic experience: I just went on a pilgrimage with Nativity to Turkey and Greece early April 2025. I had a blessed time. Fr Elmer as our spiritual leader and the helpful guides were outstanding. very good accommodations and the choice of sites we visited were exceptional. Great job!!
Thank you so much for your heartfelt review! We're truly grateful to hear that your pilgrimage to Turkey and Greece with Nativity in April 2025 was such a blessed and memorable journey. We're especially glad that Fr. Elmer’s spiritual guidance, the knowledge and care of our guides, the comfortable accommodations, and the thoughtfully chosen sites all contributed to making your experience exceptional. Your kind words mean a lot to us, and we hope to journey with you again in the future. God bless!
Fantastic experience: We recently went on a pilgrimage to Medjugorje in Croatia, France, Fatima in Portugal, and Avila, Spain, accompanied by the wonderful Father Ricardo Lopez Dias. I must say, Eduardo Vivanco did an outstanding job guiding us throughout the entire journey. He was not only incredibly kind but also ensured that everything ran seamlessly. His strong leadership made the pilgrimage both deeply meaningful and truly enjoyable. Great company!
Thank you so much for your kind words and for sharing your beautiful experience with us! We're truly grateful to hear that the pilgrimage was meaningful and enjoyable for you. Father Ricardo Lopez Dias is indeed a wonderful spiritual guide, and we’re thrilled to hear that Eduardo Vivanco’s leadership and care helped make the journey smooth and memorable. We’ll be sure to pass along your kind words to both of them. It was a blessing to have you with us—thank you for being part of this special pilgrimage!
Fantastic experience: Eduardo is an amazing guide on trips!
Thank you so much for your kind words and for sharing your beautiful experience with us! We're truly grateful to hear that the pilgrimage was meaningful and enjoyable for you. Father Ricardo Lopez Dias is indeed a wonderful spiritual guide, and we’re thrilled to hear that Eduardo Vivanco’s leadership and care helped make the journey smooth and memorable. We’ll be sure to pass along your kind words to both of them. It was a blessing to have you with us—thank you for being part of this special pilgrimage!
Fantastic experience: 5 Stars We recently went on a pilgrimage to Croatia, Medjugorje, France, Portugal Fatima, and Avila Spain with a nice father, Father Ricardo Lopez Dias, and I have to say Eduardo Vivanco did an excellent job leading us throughout the entire trip. He was incredibly kind and smart, and always made sure everything ran smoothly. Eduardo has a great leadership and made the experience not only meaningful but also fun and enjoyable.
Thank you so much for your kind words and wonderful review! We’re thrilled to hear that your pilgrimage through Croatia, Medjugorje, France, Fatima in Portugal, and Avila in Spain was such a meaningful and memorable experience. Father Ricardo Lopez Dias is truly a blessing to travel with, and we're so glad Eduardo Vivanco could make the journey smooth, joyful, and enriching for everyone. We’ll be sure to pass along your kind words to him! We hope to see you again on another spiritual adventure soon. ✨
Fantastic experience: Exceeded my expectations and best bang for your buck experience. I have used it 3x and have been always happy and satisfied with the group
Thank you so much for your kind words, John! We're thrilled to hear that we exceeded your expectations and that you've had such positive experiences with us. We truly appreciate your continued support and are happy to know you've been satisfied each time. Looking forward to helping you again soon!
Fantastic experience: The staff are so knowledgeable and friendly..
Thank you so much for your kind words, John! We're thrilled to hear that we exceeded your expectations and that you've had such positive experiences with us. We truly appreciate your continued support and are happy to know you've been satisfied each time. Looking forward to helping you again soon!
Fantastic experience: It was our first pilgrimage experience and first time with Nativity Pilgrimage. It was a beautiful spiritual experience for me and my husband. It allowed us to connect with other individuals who share our belief. We had a great and dedicated Spiritual Director, Fr. Kenny Aquino, who celebrated Eucharistic Mass daily; gave us the time to pray; and time for reflection. Through the guidance of Fr Aquino and a knowledgeable tour guide, we visited beautiful sacred sites and Basilicas. The sight seeing tours were fantastic.
Thank you so much for sharing your wonderful experience with us, Doris! We are thrilled to hear that your pilgrimage with Nativity Pilgrimage was such a meaningful and spiritual journey. It's heartwarming to know that you and your husband were able to connect with others and deepen your faith through the guidance of Fr. Kenny Aquino and our dedicated team. We're also glad that the sacred sites and sightseeing tours left such a positive impression on you. Your feedback truly means a lot, and we hope to welcome you back for future pilgrimages. Blessings to you both
Fantastic experience: Very professional and spiritual company they pay attention to every detail from Beginning to end , I have nothing but the most respect for them. They are the best in the industry by far .
Thank you so much for your kind words! We truly appreciate your feedback and are honored by your respect and trust. Our team works hard to provide the best service, paying attention to every detail from start to finish, and it's wonderful to hear that it made such a positive impact. We're thrilled to have earned your respect and are grateful to be considered the best in the industry by you. We look forward to continuing to serve you with excellence!
Fantastic experience: I just had a pilgrimage with Nativity last year to Argentina and Brazil. We all had a great time . Nativity pilgrimage was able to arrange our pilgrimage from start to finish with seamless coordination. We had helpful guides , very good accommodations and the choice of sites we visited were exceptional. I fully trust them in my next pilgrimage. Great Job Nativity Pilgrimage. Fr Kenny
Thank you so much, Fr. Kenny, for your kind and thoughtful review! We're so glad to hear that your pilgrimage to Argentina and Brazil was a meaningful and memorable experience. It was truly an honor to organize the journey for you and your group.
We’re thrilled that you found our coordination seamless, our guides helpful, and the accommodations and sites enriching. Your trust and support mean so much to us. We look forward to helping you on your next pilgrimage!
Blessings,
The Nativity Pilgrimage Team
Fantastic experience: My family and I traveled with Nativity Pilgrimage, and we had an amazing experience! The service was top-notch, the accommodations were excellent, and they provided a high-quality Catholic guide who made the spiritual journey even more meaningful. I highly recommend Nativity Pilgrimage to everyone looking for a well-organized and faith-filled travel experience. Their prices are great, and the care they show to each pilgrim is truly exceptional.
Thank you Ehab for your review we are thrilled to have you as a pilgrim we are looking for your next pilgrimage with us
Fantastic experience: Heather is awesome! Great tour guides, very knowledgeable. Hotel accommodations are cozy. This June 2025 Croatia-Greece-Turkey will be my third pilgrimage with Nativity.
Thank you Carol we are thrilled to have you join our pilgrimage
Fantastic experience: We’re so glad to join the Holy Land Pilgrimage with Nativity. Everything was organized. Ms Elaine Francisco was our group leader. Words are not enough to say the very beautiful, scenic, and spiritual experiences me and my wife felt even up today. Having to see the sunrise at Mount Sinai, riding the camel with the pyramid in the horizon, and close view of the Sphinx are all very memorable. While in Jerusalem, our spiritual leader, Fr Alejandro de Jesus and tour guide took us where the passion of our Lord Jesus Christ happened. We did a boat ride at Sea of Galilee. At the end of the pilgrimage, we went to Jordan and see the hidden city of Petra.
Thank you Rene for your review
We are very blessed that you join our pilgrimage
Fantastic experience: Quality trips and service.
Margo! Thank you so much for your 5-star review!
We truly appreciate your kind words and are grateful for the opportunity to serve you. Your support means the world to us, and we’re so glad you had a great experience. We look forward to welcoming you on another journey soon!
Nativity Pilgrimage
Fantastic experience: Muy hermoso,, gracias por Esa experiencia Nosotros viajamos con Norma Macedo una persona con mucha paciencia para con uno
Rebeca! Thank you so much for your 5-star review!
We truly appreciate your kind words and are grateful for the opportunity to serve you. Your support means the world to us, and we’re so glad you had a great experience. We look forward to welcoming you on another journey soon!
Nativity Pilgrimage Team
Fantastic experience: Great Customer Service and Friendly Staff
Rafat! Thank you so much for your 5-star review!
We truly appreciate your kind words and are grateful for the opportunity to serve you. Your support means the world to us, and we’re so glad you had a great experience. We look forward to welcoming you on another journey soon!
Nativity Pilgrimage Team
Positive experience: Good service and love their choice of hotels, clean, nice and comfortable.
Amie! Thank you so much for your review!
We truly appreciate your kind words and are grateful for the opportunity to serve you. Your support means the world to us, and we’re so glad you had a great experience. We look forward to welcoming you on another journey soon!
Nativity Pilgrimage Team
Fantastic experience: Had a great experience with their tour,joining another one this year.
Arthur! Thank you so much for your 5-star review!
We truly appreciate your kind words and are grateful for the opportunity to serve you. Your support means the world to us, and we’re so glad you had a great experience. We look forward to welcoming you on another journey soon!
Nativity Pilgrimage
Fantastic experience: I have traveled with Nativity on four occasions already. Their dedication to creating meaningful, faith-filled experiences for their travelers is unmatched, and every detail was thoughtfully curated to ensure comfort, spiritual enrichment, and deep connection to the sacred sites we visited. Our journey with my pilgrims had taken us to the Holy Land, Mexico, France. Each trip was seamlessly organized. Every stop was infused with deep reverence. The guides, who were knowledgeable and passionate, ensured we understood the historical and spiritual significance of each location. As the celebration of the Eucharist is paramount for me in my pilgrimages, Nativity always made sure to secure those significant churches of our faith tradition for us to celebrate mass daily. The pilgrimage team went above and beyond to accommodate every need. Their attention to detail was impeccable—whether it was organizing the best accommodations, providing delicious meals, or ensuring our transportation was smooth. I wholeheartedly recommend this company to anyone seeking a pilgrimage that is both spiritually enriching and impeccably organized. REV. LEO ORTEGA, S.Th.D. (Archdiocese of Los Angeles)
Dear Rev. Leo Ortega,
Thank you so much for your generous and thoughtful review. We are truly honored to have had the privilege of accompanying you and your pilgrims on multiple sacred journeys. Your kind words affirm our mission to provide faith-filled, spiritually enriching experiences, and we are deeply grateful for your continued trust in Nativity Pilgrimage.
Your dedication to celebrating the Eucharist and leading your community with reverence inspires our team to go above and beyond in every detail—from sacred site visits to seamless logistics. It brings us immense joy to know that each pilgrimage has been meaningful and impactful for you and your group.
We look forward to many more journeys together as we continue to walk in faith and fellowship.
With gratitude and blessings,
The Nativity Pilgrimage Team
Fantastic experience: I recently had the privilege of experiencing a beautifully curated pilgrimage organized by Nativity Pilgrimage, and I cannot speak highly enough of this outstanding travel company. Their meticulously planned itineraries and attention to sacred details made the journey a deeply enriching and inspirational experience. Nativity Pilgrimage goes beyond simply arranging travel; they create a profound, immersive journey into the heart of religious heritage. Each destination was thoughtfully selected to highlight pivotal sites of faith and spiritual significance, allowing travelers to connect with history and tradition on a personal level. What sets Nativity Pilgrimage apart is their unwavering dedication to excellence—from the knowledgeable guides who share invaluable insights into each landmark, to the seamless logistics that ensure a comfortable and stress-free travel experience. Their professionalism and genuine passion for religious exploration truly instill a sense of trust and confidence. Whether you are embarking on your first pilgrimage or are a seasoned traveler seeking deeper spiritual insights, Nativity Pilgrimage is a reliable and commendable partner. Their commitment to fostering meaningful religious experiences makes them an ideal choice for anyone looking to explore sacred destinations with assurance and respect. I wholeheartedly endorse Nativity Pilgrimage for anyone interested in embarking on a journey of faith and cultural discovery.
Dear Tomas,
Thank you sincerely for your beautiful and heartfelt words. It brings us great joy to know that your pilgrimage experience with Nativity was both enriching and inspirational. Your reflection perfectly captures the spirit of what we strive to offer—more than just travel, but a true journey into the heart of our faith.
We are humbled by your kind acknowledgment of our team’s dedication, from the thoughtful planning to the sacred moments shared at each holy site. Your appreciation affirms our mission to curate meaningful experiences that foster both spiritual connection and personal transformation.
Thank you for placing your trust in us. It was a privilege to accompany you on this journey of faith, and we look forward to welcoming you again for another unforgettable pilgrimage.
With warmest regards and blessings,
The Nativity Pilgrimage Team
Fantastic experience: I signed up for Nativity Pilgrimage last year, not knowing anything about this travel agency. It turned out to be one of the best travels I have had! There is zero wait time in their itinerary, and the tour guides are highly educated. Love Nativity
Thank you so much for your kind words and glowing review!
We’re thrilled to hear that your experience with Nativity Pilgrimage exceeded expectations, especially as a first-time traveler with us. It’s our mission to provide seamless, enriching journeys, and we’re so glad you enjoyed the thoughtful itinerary and our knowledgeable guides.
We’d be honored to welcome you again on another unforgettable pilgrimage. Thank you for being part of the Nativity family—your support truly means the world to us!
With gratitude,
The Nativity Pilgrimage Team
Fantastic experience: Absolutely beautiful company to book a pilgrimage with, I went to jerusalem and had the best time ever. Inexpensive compared to other travel sites and you can’t beat the knowledge of the staff.
Thank you so much for your wonderful review!
We’re so glad to hear that your pilgrimage to Jerusalem was an unforgettable experience. It brings us joy to know you found the journey both meaningful and affordable—two things we strive to provide for every pilgrim. Our team is passionate about sharing the beauty and depth of these sacred places, and we're grateful you felt that along the way.
We hope to see you on another pilgrimage soon!
Blessings,
The Nativity Pilgrimage Team
Fantastic experience: Best Group and best pricess!!
Thank you so much, Daniel, for the 5-star review!
We’re thrilled to hear you enjoyed the group experience and found our prices to be the best! It’s always our goal to offer exceptional pilgrimages that are both meaningful and affordable.
We look forward to having you join us again on another unforgettable journey of faith!
Blessings,
The Nativity Pilgrimage Team
Fantastic experience: Went a couple trips. Very friendly staff, very reasonable prices! I will definitely book my next trip here!
Thank you for your kind words and support!
We’re truly grateful you felt the love and passion we pour into every pilgrimage. It’s an honor to help bring faith and travel together in such a meaningful way. Your words inspire us to continue creating unforgettable, spiritually rich experiences for all our pilgrims.
We hope to journey with you again soon!
With heartfelt thanks,
The Nativity Pilgrimage Team
Fantastic experience: A wonderful company, you can feel the true love for travel and pilgrimaging.
Thank you so much for your beautiful words!
We’re deeply touched that you could feel the love and dedication we have for both travel and pilgrimage. It’s our joy and mission to create experiences that not only explore sacred places but also touch hearts and strengthen faith.
We’re so grateful to have shared this journey with you and hope to see you again on another pilgrimage soon!
Blessings,
The Nativity Pilgrimage Team
Fantastic experience: Best travel agency out there
Thank you so much for your beautiful words!
We’re deeply touched that you could feel the love and dedication we have for both travel and pilgrimage. It’s our joy and mission to create experiences that not only explore sacred places but also touch hearts and strengthen faith.
We’re so grateful to have shared this journey with you and hope to see you again on another pilgrimage soon!
Blessings,
The Nativity Pilgrimage Team
Fantastic experience: After comparing my travel experience with friends regarding the quality of pilgrimages, Nativity remains the number one choice! Nothing compares to it!
Thank you so much, Rizalino, for your kind words and 5-star review!
We’re truly honored to be your top choice for pilgrimages. Hearing that your experience with Nativity stood out—even compared to others—means the world to us. Our mission is to provide meaningful, high-quality journeys rooted in faith, and we’re so glad that came through in your travels.
We can’t wait to welcome you again on another unforgettable pilgrimage!
With gratitude,
The Nativity Pilgrimage Team
Fantastic experience: We will have our third pilgrimage with Nativity this June! Our 2026 travel to Europe was already planned and advertised! Needless to say, Nativity is the best travel company we have had! Excellent accommodations, expert guides, and flawless itinerary! Excellence at its best!
Thank you so much, Elaine, for your continued trust and support!
We’re absolutely thrilled to be journeying with you for a third time this June—and already looking forward to your 2026 pilgrimage to Europe! Your kind words about our accommodations, guides, and itineraries mean the world to us.
It's an honor to be part of your faith journey, and we remain committed to delivering excellence in every detail. We can’t wait to welcome you back soon!
With heartfelt thanks,
The Nativity Pilgrimage Team
Fantastic experience: Awesome!!!
Thank you so much, Eduardo, for the 5-star review!
We’re thrilled to hear you enjoyed the group experience and found our prices to be the best! It’s always our goal to offer exceptional pilgrimages that are both meaningful and affordable.
We look forward to having you join us again on another unforgettable journey of faith!
Blessings,
The Nativity Pilgrimage Team
Fantastic experience: Awesome customer service
Thank you Terri for your review
We are very thrilled to have you we are looking forward to have you join our next pilgrimage
Fantastic experience: Sorry you had a poor experience with Nativity Pilgrimmage as my experience has been outstanding. Last month, I completed the Portuguese Coastal Camino with Nativity Pilgrimmage. It was a wonderful, well planned trip. I have gone on 6 various Caminos coordinated by Nativity’s Camino Specialist and they were all great as she is a true authority on Caminos.
Thank you Ray! We're so happy that you've had great adventures with us and hope to see you on another one real soon. And yes, Jane is the best!
Negative experience: Beware of Deceptive Practices – Avoid at All Costs Nativity Pilgrimage has demonstrated highly unethical practices when it comes to handling refunds and money owed. Despite repeated attempts to resolve the issue, they refuse to return money rightfully owed. Their lack of accountability is appalling and has caused unnecessary stress and financial loss. This company was even featured on Help Me Howard on Channel 10 News in South Florida, highlighting their shady practices. The fact that legal aid was required to expose their behavior speaks volumes about how they conduct business. Do yourself a favor and avoid Nativity Pilgrimage. There are far more reputable companies out there that will honor their commitments and treat you with the respect and integrity you deserve.
Dear Mitt Kelez
Thank you for taking the time to leave a review. We genuinely appreciate all feedback as it helps us continue to grow and improve our services. However, we must respectfully address some of the concerns you've raised, as the information provided in your review appears to be inaccurate.
Firstly, we do not have any record of a pilgrim by your name, either past, present, or future, in our records. Our mission is to create meaningful and transparent experiences for those who travel with us, and we take great pride in our customer relationships. We are committed to providing the best possible service to all of our pilgrims, and in cases where there have been challenges, we have worked diligently to resolve them.
Regarding the refunds, we understand the frustration many pilgrims have experienced due to delays. While some delays were beyond our control, we have consistently communicated with our pilgrims about the status of their refunds. As part of our efforts to expedite the process, we issued substantial partial refunds to many pilgrims, and additional reimbursements are being provided as we continue to recover funds. Our goal has always been to reimburse all funds we’ve been able to recoup.
We also want to emphasize that our company’s mission is rooted in building relationships and providing pilgrims with affordable opportunities to experience the Holy Lands. We do not operate for profit but rather to facilitate meaningful spiritual journeys. As a result, we have always prioritized the welfare of our pilgrims, even when faced with financial challenges.
We are aware of the story aired on Help Me Howard, and while we deeply empathize with the pilgrim in question, it is important to note that this reflects the experience of one individual, not the majority. Thousands of pilgrims have traveled with us and have received their refunds, many of whom have chosen to return for additional journeys with us. We are proud of the positive relationships we've maintained with our pilgrims, and we remain dedicated to resolving any concerns that arise.
It’s unfortunate that your review is based on a story that does not reflect the overall experience of our pilgrims. We strive to provide excellent service to everyone we serve, and we believe the vast majority of our travelers would agree.
We wish you many blessings on your spiritual journey and hope that it leads you toward love, positivity, and peace.
Negative experience: To say I am very disappointed with Nativity's services is to say the least. We were supposed to have a tour in Santiago de Compostela of the cathedral plaza, the cathedral, and the museum. We were told that the tour was to be at 10am. After the tour guide called to confirm the time with our guide from Nativity, we were told by our Nativity guide that the tour would begin at our hotel and not the cathedral plaza at 9am. When I asked about the change, I was told she did not know why this was the case even when I said it made no sense. At 9:30, the tour guide called and asked why we were not in the plaza for our 9am tour. By the time we left the hotel, it was 9:45. When we arrived at the plaza, the guide told us that we were supposed to be at the plaza at 9am. Because of this misunderstanding, we had only 20 minutes in the plaza and were rushed through the museum. We did not stop at any exhibits and were given no information about the museum pieces or displays. Having taken the tour previously, I know this is not how the tour should have gone. When we reached the Portico of Glory, we were told that we were supposed to have purchased audio guides about the portico. Because talking was not allowed, we were not told anything about the portico or its importance. We did not have a tour of the cathedral itself and were told we had to visit the crypt and the area behind the altar on our own. Had the Nativity guide confirmed the exact details of the tour and gotten us to the plaza on time, we would have had a two hour tour and been able to benefit from the guide’s knowledge. Instead, we had one hour of a rushed experience which didn’t include everything we should have seen and done. Nativity refused to refund the tour and did not stand by what was promised, which was a two-hour tour of the cathedral, museum, and plaza. The Nativity guide was there to help us, but she did not help even when I asked. She was more concerned with arriving quickly to the next hotel each day of the Camino walk so she could sit in the bar. There was great dissatisfaction among our group with the way many things were handled by Nativity and by their guide. We are planning a spring pilgrimage to France, and I’ve had many inquiries from people who were not even on the Camino who said they were advised not to sign up if Nativity was the tour company. I have worked with a number of tour companies over the years, and I have never experienced any who did not stand behind their promises to deliver, but apparently with Nativity, if something fell through, they took no responsibility for it, and neither did their guide. Because they made a mistake with the hotel reservations the last night, our priest had to pay for his room which was unacceptable and embarrassing. We will not be using their services again.
Fantastic experience: This was the third pilgrimage I organized with Nativity Tours and Travel, and once again, they exceeded all expectations. Our 16-day journey to Greece and Turkey, including a cruise to the Greek islands, was impeccably organized. We visited the historical sites where St. Paul founded the first Christian communities, which was a profound experience for everyone involved. The accommodations were excellent, offering comfort and luxury at every stop. The three daily meals were consistently delicious, with a variety of options at top-notch restaurants. The tour guides were outstanding—extremely knowledgeable, kind, and always willing to assist with any needs. Their dedication and passion greatly enhanced our pilgrimage experience. At one point, we lost a flight, but the agency's efficiency and quick action in rebooking ensured we arrived at our destination on time without any stress. Their readiness to handle unexpected situations seamlessly was truly impressive. A special mention goes to Mr. Kahleb Jacob, the CEO, who is a wonderful person—always kind and ready to help in any situation. The pilgrimage was expertly organized by Mr. Hani Zorob, whose outstanding work ensured everything went smoothly and perfectly. I can’t wait to organize the next pilgrimage with Nativity Tours and Travel. They have consistently provided exceptional service and unforgettable experiences. I highly recommend them for anyone looking to organize a pilgrimage or any other travel adventure. They truly understand the importance of creating meaningful and memorable journeys.
Dear Fr. Manuel, Thank you very much for highly recommending Nativity Pilgrimage. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Referred a neighbor of mine to these guys a few months ago when he mentioned wanting to go on a trip to the holy land. I ran into him today to find out he did use Nativity Pilgrimage and was extremely satisfied with the service he got.
Thank you so much for the wonderful review, Ahmad! We're thrilled to hear that your neighbor had such a positive experience with Nativity Pilgrimage. It means a lot to us when our clients are satisfied, and we're grateful for the trust you've placed in us by referring others. We look forward to serving you and your neighbors in the future!
Safe travels and blessings,
Negative experience: Absolutely terrible company to work with. We did not see 13 sites that were advertised in our brochure. Reason is Nativity did not do the research to tie and miles between sites, time needed for the visits and the viability of actually seeing what they advertised. Nope, just sold it to us and now we are out! They do not stand behind their advertised pilgrimage brochure, and will completely ghost you if you write a complaint and ask for partial refund. Crickets!!!!
Negative experience: Update 04/24/2024 the owner of this place Jacoub Khaled is a total fraud, a complete liar with all his staff Carolina Muniz, Heather Tollerson Gabriel and everyone else who work at this place. Reported them to BBB a day later woke up to 7 false negative reviews on our business page from this company. From October 2023 till date 2024 I am still waiting for my refund for a trip to Isreal which THEY cancelled. They give you all kinds of run-around hoping you will get frustrated and just forgo the funds but not MINE. You advertise trips as GUARANTEED 2024. When you cancelled the trip to Isreal you owe the customer their FULL refund. The customer did not cancel to take out any funds for travel arrangements made by you for a trip you assured them. BBB reached out to them they lied to them they had offered 1k refund and taken $300 deposit for travel itinerary which you never did. I sent the BBB the voucher I was issued for $1300 credit voucher for future trip which was issue in Feb 2024 after 7 months of asking for refund with several emails back and forth. Why will I want to give you more 3k additional funds to go on a future trip? My trip was for Feb 2024, I paid in July 2023, October 2023 was informed trip cancelled. April 2024 still waiting for my refunds. You guaranteed the trip it's on your voucher, trip got cancelled you owe full refunds not give the customer a credit and citing can only be used by that customer meaning you want them to lose that money just refund it. I do not want any credits cited that a million times. They do not ever issue refunds and stopped responding to emails, read other reviews on Google, yelp, instagram, trip advisor, BBB complains the amount of no refund reviews is remarkable. Total fraudsters.They also refused to surrender their legal department after months of asking. If your a real and genuine company why will you not be able to issue refunds after 8 months of YOUR trip cancelation and lie to BBB about issuing refunds? I sent the evident to BBB and my case is actually being reviewed as I write this, do not take any trip with this company. They are not Christian based they are a complete fraud, very malicious and a total scam luring Christians and defrauding them. If it smells like a duck, walks like a duck, speaks like a duck. Travel with another company save your money. Till date 04/24/2024 I have not been refunded a CENT in 10 months out of $1300 in 2023 paid. They want me to give them more money for another trip? Will NEVER happen I want nothing to do with this company. Refund my full money you have no right to keep it. Let's see what the BBB resolution says they have my case. I'm willing to go to small claims court in this it is a matter of principle for me not even the money. If you keep $1300 from 20 folks that's alot of money. It's principle for me. You keep giving customers run-around it has been 8 months I could have had a baby just in that time frame. What good company does such, the credit you issued was in February 2024 10 months after October 2023 multiple emails trying to get you to issue refunds. Do not advertise trips as guaranteed if you can't do it. They have taken thousands of dollars from others who gave up with their run around tactics. Shame to you JACOUB KHALED and your business. Spoke to you in Dec 2023, your a liar. Go somewhere else. Read other reviews online on Google, Yelp, Instagram, Facebook similar trend of them giving folks the run around and not issuing refunds and adding additional amounts after trip paid for extras. Save you the headache go somewhere else not worth it. Total scam.I attached pictures of complaints in 10 months with BBB astonishing. If company cancels trip you had advertised as GUARANTEED you should refund FULL amount not take out funds for travel arrangements you guaranteed the trip when advertising so cancelled it's on you not the customer.
We have no traveler by the name of Amelia Jasmine. We do not register travelers under any name that is not located on a valid passport.
Negative experience: Worst company ever. Liars, cheaters and scammers
Hello Daisy. We have looked for your name in our system and come up empty-handed. Have you taken a trip with us? If so, we'd like to speak to you and correct anything that might have caused an unpleasant trip. We take customer satisfaction very seriously and address any problems that may arise as quickly as possible. Please contact us during business hours at (832) 406-7050 to speak with one of our team members so we can address your concerns.
Fantastic experience: Have gone on two pilgrimages with this company. They always did what they could to make sure the experience was amazing. It matters the group you go with but the accommodations were always wonderful.
Thank you David! We are always happy to hear good things from our customers. We look forward to serving you a third time!
Fantastic experience: We thoroughly enjoyed our recent Eucharistic Miracles Pilgrimage with Drew Mariani and Relevant Radio through Nativity Pilgrimage. The logistics of herding 170+ pilgrims around is no small feat, yet their organizational skills and upbeat demeanor were much appreciated. Thank you Jacob and team for a wonderful experience. Your guides were exceptional, particularly Luca who was with our group. We look forward to attending another event in the future. Prayers for the Holy Land during this most difficult time. Thank you and God Bless, Jeff and Carmen Sobieraj
Thank you so much for your kind words! We are so glad you were pleased with your trip, and we look forward to seeing you on a future pilgrimage!
Fantastic experience: I had a wonderful pilgrimage to Italy organized by Nativity Pilgrimage. It was a very large group, and they handled the day to day issues that came up professionally. They were attentive to the needs of the pilgrims.
Thank you Ken. We aim to make sure every pilgrim has a great experience. We're so glad you had a great time!
Fantastic experience: I wholeheartedly recommend Nativity Pilgrimage! They thought of EVERYTHING. We saw and experienced so many wonderful sights! Truly inspiring and all we had to do as pilgrims was experience, enjoy, pray, and be inspired. This was a dream come true and Nativity Pilgrimage made it happen.
“Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future."
Fantastic experience: Visiting Rome and other Italian Eucharist Shrines in a large group of 170 people is a challenge but Nativity Pilgrimage handled everything perfectly. They had everything planned and arranged exactly right. You can trust they will handle your travel plans well.
Dear Fr. Dave,
Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future please keep my family and tye Holy Land in your prayers
Fantastic experience: We just came home from a Nativity Pilgrimage to Italy. The Eucharistic Revival Tour with Relevant Radio and Drew Mariani. This was an absolutely incredible trip; we were able to meet many other pilgrims for all over the USA. Visited so beautiful Basilicas and Cathedrals at the Vatican and throughout the country it was a great experience for all. Very well organized and great surprises along the way. We loved it.
Dear Kim,
Thank you so much for your 5-star review! I really appreciate it …
We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future."
Fantastic experience: I recently came back from a Eucharistic Revival Pilgrimage to Italy with Drew Mariani (and other great folks from Relevant Radio) and about 175 other pilgrims. The trip was great, we saw many holy and beautifully spiritual sites, plus we had a few surprises which was really special! Our spiritual directors were wonderful and we were blessed with inspiring Mass's everyday. Our tour leader Carlo was very nice and got us to where we needed to be with as little stress as possible. My only complaint was having to fly out of JFK, my usual airports being Philadelphia or Newark, so perhaps offer more flight options to those in the NYC area. Otherwise, thanks for a truly memorable experience, one that I will never forget!
Dear Mary,
“Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future."
Fantastic experience: Great group to work with!
Dear Carol,
Many thanks for your review We're thrilled to hear you enjoyed your pilgrimage it’s a blessing and life experience
Fantastic experience: Great tour group.
Dear Barb,
Many thanks for your review We're thrilled to hear you enjoyed your pilgrimage experience with us
Fantastic experience: Great travel company. I had amazing experience with Laura . We visited Israel and we were taken care perfectly. From flights to meals, site visits and entertainment.
Dear Cindy,
Many thanks for your review We're thrilled to hear you enjoyed your experience
Fantastic experience: Muy. Bonito. Todo. Exelente. Servicio. Todo. Muy. Organizado por. Parte. De la. Agencia gracias. Por. Tan bella. Experiencia gracias. Por. Todas las. Atenciones. Volvería. A viajar. Con. Ustedes
Dear Cecilia,
Many thanks for your review We're thrilled to hear you enjoyed your pilgrimage experience
Fantastic experience: I made my first Pilgrimage in 2017 to Rome followed by the Holy Land in 2019. While these trips were good (the company is now out of business) since making similar trips with Nativity Pilgrimage, I now understand what an AMAZING pilgrimage should be. Best customer service, fantastic guides, excellent hotels and the feeling of location security are just some of the reasons I wouldn’t make a pilgrimage with any other company.
Dear brother Steve, many many thanks We're thrilled to hear you enjoyed your experience we are very glad to serve you and serve your community
Fantastic experience: Blessing I’m a Pastor from a Pentecostal church in Laredo, TX. Nativity Pilgrimage has been one of the companies that we have work with and without a doubt one of the best ones. I have done several trips to Israel & Egypt (since 2012) and have used several companies and in my personal experience Nativity has been the best one we worked with. Our tour guide just the best, our driver very polite & kind with everyone in my group, great 5 Stars Hotels (and I mean WOW 5 STARS HOTELS) great service and great food. I personally do recommend Nativity Pilgrimage to any church, pastor, ministry, or any travel leader that would like to go to the Holy Land. You will not regret using this travel agency. Blessings, Pastor Reynaldo Gonzalez
Dear Pastor Reynaldo,
Many thanks We're thrilled to hear you enjoyed your experience we are very glad to serve you and serve your community
Fantastic experience: Excelente
Dear Fanny Thank you kindly for your review we really appreciate it thank you
Fantastic experience: Una agencia de viajes excepcional que te ofrece experiencias inolvidables con su amplio conocimiento y pasión por los destinos más fascinantes se destaca por brindar un servicio de primera clase que cumplen todas las expectativas ☺️
Dear Karla, many many thanks We're thrilled to hear you enjoyed your experience
Fantastic experience: Muy buena experiencia con ustedes!!precios accesibles,amabilidad y puntualidad!!
Dear Joya,
Thanks for sharing your experience we are thrilled to hear that
Fantastic experience: Súper recomendados, muy atentos, puntuales, sin duda los volveré a contactar.
Dear Isabel,
Thanks so much for taking the time to leave us a 5-star rating – it's much appreciated!
Fantastic experience: I had a wonderful, unforgettable, life changing trip. Thank you so much!
Anjie,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: perfect tour 44 passengers were so happy ..Nativity is the best really take care of us It's 5 star tour company!
Rosalie, thank you very much for your kind words, we always do our best to provide the best customer service and the best pilgrimages ever. God Bless.
Positive experience: Compartí con esta empresa a sido una experiencia muy especial ya que son todos muy profesionales y amables en Todo lo que hacen yo por mi parte los recomendaría nuevamente
Dear Reina,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Muy buena, su personal muy responsable.
Dear Carolina,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Lo mejor de la mejor, super recomendados, excelente experiencia.
Dear Mercedes,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Positive experience: Recommended for all types of trips, excellent service with highly qualified staff.
Dear Stephanie,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: La calidad nunca es un accidente y por eso recomiendo a nativity pilgrimage hicieron un excelente trabajo y servicio por eso quiero volver a verlos porque te hacen sentir como en casa no puede decir que deben mejorar porque ya están al % la atención y hospitalidad es su prioridad porque ellos aman lo que hacen Yo soy una de esas personas que quería quedarme ,muchas gracias por todo.
Dear Gaviota,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Uno de mis sueños siempre fue viajar a tierra Santa, conociendo los lugares donde camino nuestro Señor, y gracias a ustedes lo hice realidad, fue una experiencia maravillosa, todo estuvo muy bien los recomiendo 100%, gracias Nativity Pilgrimage.
Dear Clemencia,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Fue una experiencia de viaje maravillosa por varios paises de Europa gracias a nativity pilgrimage por tan grata organizacion de los tours para conocer francia , belgica luxemburgo.alemania. suiza y Conocer su cultura costumbre comida su vida su arte .mis amigos y yo disfrutamos mucho ese viaje gracias a nativity pilgrimage por tan buena experiencia de viaje en grupo .
Dear Jack,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: GRACIAS NATIVITY PILGRIMAGE por organizar este viaje de principio a fin para la tierra santa y jordania con todo mi familia fue un viaje inolvidable visitando los lugares más sagrados con los mejores guías recomendaría esta compañia de prestigio a cualqiuere que haya pensado viajar
Dear Youssef,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Excelente compañía, gracias nativity pilgrimage. Muy puntuales en todos los servicios fue agradable y muy placentero realizar este hermoso viaje con ustedes, todos los servicios fueron de primera , los súper recomiendo
Dear Claudia,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Since 2015 I have been organizing pilgrimages with Nativity Pilgrimage Company and my experience with the company have been extremely positive. Through Nativity Pilgrimage Company I have taken groups of pilgrims to the Holy Land, Egypt, Jordan, Italy, Greece and Turkey, and soon will be visiting the Marian Shrines with a great group of people. At every pilgrimage, the tour guides have been very knowledgeable and competent. I, as a spiritual leader, have been very satisfied and happy leading pilgrimages with and through Nativity Pilgrimage. If you are thinking about going on a pilgrimage or organizing a pilgrimage and is undecided about which company to go with, I highly recommend you consider Nativity Pilgrimage. Fr Yamid Blanco
Dear Yamid,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Realizamos un viaje familiar por España entre los lugares Barcelona Madrid , San Sebastian y más , Italia y sobretodo Roma , austria y otros lugares y compartimos en familia teniendo el buen servicio de las diferentes aerolineas y en sus sitios turisticos como la Plaza de San Pedro , el vaticano entre ellos , los guías turísticos muy excelentes bien dedicados e interesantes sus explicaciones sobre el vaticano relacionados con las actividades de el Papa Francisco . Tambien conocimos diferentes lugares como Budapest tuvimos guia en el castillo y en el cruce al Danubio. Tidos los lugares nos fascinaron. Fue un tiempo , una estadía maravillosa inolvidable que volveria hacerlo.
Dear Yelile,
We are so happy you had a great trip to Spain. Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Ha sido todo un acierto!! Recomendable 100% muy atentos desde el primer momento hasta el día a día durante el viaje. Gracias Lic. Martha
Josseline,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Excelente compañía de viajes . Muy responsables, excelente atención, puntuales te facilitan el viaje y te sientes seguro ya que tienes el respaldo de una compañía con mucha experiencia. Viaje a Jerusalén y visite lugares y regiones estoy muy Feliz de haber viajado con la agencia de viajes la recomiendo.. ❤️
Dear Liana, We appreciate your wonderful review, especially your comments about our service. We strive to provide the best possible service available. Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Compartir con esta empresa es una Extraordinaria experiencia, desde el inicio hasta el final. Les invito a compartir con ellos. Hasta la próxima.
Dear Marta,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Experimenté un viaje increíble e inolvidable. Todo fue planeado por Nativity Pilgrimage aerolíneas, alojamiento en hoteles, y lugares maravillosos para ver. El guía turístico y conductor de autobús. través de Portugal, España y Francia fue una experiencia maravillosa. Mi favorito fue Portugal tuvimos guías turísticos en los diversos lugares que visitamos. Recomendaría esta peregrinación a cualquiera que haya pensado alguna vez en ir a estos lugares. Quizá algún día vuelva a ir, si Dios quiere.
Dear Emanuel,
Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: Everyone had a wonderful ❤️ memorable spiritual time. The tour guide in Holy Land was very knowledgeable and the best guide ever. He always make sure we are all comfortable, safe and on time. Hotels were very nice and clean and food is superb. Definitely I will use Nativity Pilgrimage in my next Holy Land tour. Salamat, Thank you, Gracias to all Nativity Office personnels who, helped our Pilgrimage a success... Fr. Arbel
Arbel, We are very happy that you had such a wonderful experience. Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Fantastic experience: We have done two trips with Nativity Pilgrimage and both trips were amazing, great hotels, food, and guides were very well informed.
Dear Socorro,
We are very happy to hear that both of your trips with us were amazing experiences. Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Negative experience: Los hoteles no fueron 5 estrellas como decía en el contrato, teníamos que esperar por el transporte hasta 2 horas para que nos llevara al siguiente recorrido, y perdimos lugares por conocer, los guías que contrataron en Europa no eran católicos y el servicio era pésimo, el bus en Europa era más pequeño que el de USA, por lo que las maletas las ponían en el pasillo del bus, respecto a los desayunos son raquíticos al igual que la cena, ya por último no contestan si tienes quejas!!
Dear KO,
Thank you for your recent review. At Nativity Pilgrimage we always strive to provide the best possible pilgrimages available and so when we have a review such as yours, it is very disappointing for us. I would like to go through your points line by line. The Hotels are 4 and 5 stars based on the ratings of each country, so a 4-5 star in the Holy Land/ Europe, will not necessarily be what you expect from a 4-5 star rated property in the US. Our pilgrimages are based on spiritual experiences and not the ratings of the hotel, so most travelers are very satisfied with all the accommodations provided.
Any delays in transports are unfortunate, but sadly these kinds of delays are totally out of our control, and based on local weather, traffic and human conditions, all transports, regardless of where you go, are subject to delay and we are sorry you had such an occurrence. Our guides are top rated for all countries, but we do not hire based on race, religion or ethnicity, so our guides are not required to be of Catholic faith, but we do expect them to be experts in guided tours, so our standards are very high for our employees
.
As far as the sizes of buses or meals given in Europe, many times those things are naturally smaller in Europe as opposed to the US where everything is supersized, once again we are very sorry for your inconvenience, and finally, as far as complaints, our Houston office is always available to help our customers with concerns or complaints.
Thank you again and have a blessed year.
Negative experience: While this company has some good reviews, they have quite a bit of bad ones too. I’m sorry to say that we found the 1 star to be reflective of this company after our recent trip. I encourage you to take the time to read all these reviews and do your diligence on researching your companies. We assumed the church group we went with had used Nativity before but they had not. It sounds like the owner , Jacob made a lot of promises to get the business but was only concerned about impressing our leader but not caring for the group. From the very beginning, calls and e-mails (in regards to upgrading flights) went completely unanswered. At our in person meeting, when the issue of upgrading was brought up I was told I should have done that long ago. I said I had tried but no one got back to me. I started calling again the day after the meeting but experienced the same unresponsiveness. I finally had to get a church member involved just to get someone to talk to me. When they finally emailed me , it just said to call the airline. Sadly it wasn’t that simple because we were booked on a group flight and there had been a change to our flights that Nativity never confirmed so I couldn’t access my reservation. When Nativity was informed of this they said they had no idea they had to confirm the flight change. They seriously acted like this was the first time they ever arranged a trip. Deisi was our liaison and her lack of communication and poor customer service was disappointing. While her boss Joshua was helpful, he was ineffective at getting anything resolved while calls :emails to owner Jacob also went unreturned / so that pretty much summed up the level of professionalism at Nativity. (Everyone in our group experienced the same lack of communication, not just us). We realized nothing would happen until at the airport and then there were no upgrade seats left. Our guides in the Holy Land & Eygpt were ok. I Agree with the other reviews that we were always rushed and it was hard for the elderly in the groups. With shopping, It was pretty obvious we got brought to shops that kickbacks were given. Again we just chose not to buy. Hotels were the biggest disappointment as we were promised “the best hotels” ….but majority were sub par. 3 of the 6 hotels were 1-2 star places. I’m not even exaggerating. At one hotel , I did not even unpack. The room was threadbare and dirty and bathroom had bugs and other peoples hair in sink & on floor. Truly disgusting. 2 hotels were 3 star. 1 was 4 star and very good so I savored those days! We had trouble going across the border from Israel to Egypt and our guides attitude didn’t help the situation. In the end, we were dropped off, luggage and all , and had to walk across the border. If this was even a remote possibility due to religious tensions than we should have flown into Cairo , not driven. In the end we tried not to let all these things ruin the trip. But in talking to other pilgrims that had experience with other companies, Nativity ranked last by far. Sadly we agree. I could never recommend this company in good faith. They only cared about getting the account and then nothing after. I will find it ironic if they respond to this review since they had so many opportunities to communicate with us prior and never did. Bottom line, Definitely go to the Holy Land! It’s the most amazing experience but just do it with another tour company. - Janelle Williams
Dear Janelle,
Thank you for your recent review. At Nativity Pilgrimage we always strive to provide the best possible pilgrimages available and so when we have a review such as yours, it is very disappointing for us. I would like to go through your points line by line. As far as your comments about our CEO Jacob, he has been doing this for a long time and has built our company up from nothing, into one of the largest family owned and operated tour operators in the US. We do not obtain business through broken promises or by using un-Christian tactics. We are a faith centered company and everything we do, we do with integrity and honesty. Mistakes will be made, but the intention, as stated by you, to take advantage or to not be concerned for all of our travelers is 100% false.
As far as not getting information back to you, or getting incorrect information, we have already rectified these issues by making changes in personnel and policies to make sure those kinds of mistakes do not happen again. Our pilgrimages are not rushed and if travelers do have a hard time keeping up, then all that needs to be done is to notify the guides or the tour coordinator of the concern and they can be adjusted accordingly. The allegation about kickbacks is false and such claims are very slanderous to our company's name and reputation and again 100% false.
The Hotels are 4 and 5 stars based on the ratings of each country, so a 4-5 star in the Holy Land/ Europe, will not necessarily be what you expect from a 4-5 star rated property in the US. Our pilgrimages are based on spiritual experiences and not the ratings of the hotel, so most travelers are very satisfied with all the accommodations provided.
Finally, as far as having issues across the border, the travelers were safely taken across and were not in any danger and the statements to the contrary are an exaggeration of the facts.
We are very sorry Janelle that you did not enjoy your trip, luckily we have over 5000 travelers annually that do, and we will continue to do our best to provide the best possible pilgrimages available in America.
God Bless you and your family.
Negative experience: Horrible customer service- information is lacking or completely wrong- no follow up
Dear D Sully,
Thank you so much for your review. We are sorry you feel this way about the service you received, please feel free to contact our Houston office soon so we can further discuss the details of your experience. We have recently moved into a new office and have been able to expand our staff based on our 200% increase in pilgrimages this year. It is true that with growth comes growing pains, so we hope our new and improved structure will help us keep up with the great demand that we currently find ourselves in.
Thank you again and we look forward to hearing from you in person.
Fantastic experience: Traveling with nativity pilgrimage was an awesome experience. We had the best tour guide in Israel (holy land). She made it fun and was very full of wisdom and knowledge. Such a nice young lady. I would definitely recommend this agency to travel !!
Dear Carmen, we are so happy to hear that you had an awesome experience with us. Thank you very much for your kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Negative experience: Worst travel agency ever! They never answer emails and intentionally mislead and misinform customers.They book low rate hotels with no AC, and book flights with long layovers (8 hours or more) in London.
Dear Jane,
Thank you for leaving your review, we are sorry to hear about your experience, we strive to always improve in the areas that we can, we take every review seriously and will continue to do our best to provide for each customer the best possible experience. Thank you and have a blessed day.
Negative experience: Every catholic dream is to visit The Holy Land. I recently went with a church group to the Holly Land unfortunately it was the most horrible experience I ever had. I am very disappointed at the two people who put together the group. The tour guide very disrespectful to the group. Food and hotels very poor. Everything about this trip was on the run except the places the tour guide had on his agenda for shopping. He would take us to very expensive places and spend more than an hour on each place. He would not give the group time to buy from any other place because he always was on the run. Most of the people who attend these kind of trips are seniors and they need more time to walk to use the restroom. On the last they he told the group "he run out of patience and to have good return flight", very unprofessional from his part. In general no respect for the group, lack of planning from the organizers, poor food, lack of time and more. I highly recommend to do your research before booking your trip.
Dear Traveler,
We are very sorry to hear about your experience. We strive to hire the best tour guides possible, so we are surprised to hear about your tour guide experience. Our guides are among the best in the Holy Land and regularly receive top ratings from our travelers. Please email us directly with the tour guides name and we can follow up with your concerns. Please also let us know which hotels you stayed at. We are also sorry about your shopping experiences as well. Please contact us directly about these experiences too, we strive to provide the best pilgrimage experiences around the world and so your experience does not compare to our normal traveler reviews and so we want to make sure these types of concerns do not continue moving forward.
God Bless.
Fantastic experience: Nativity Pilgrimage cares deeply about all of their pilgrims, leaders and guides! They went above and beyond for my group’s tour to Poland! They are organized, accommodating, and fairly priced! Everything was beautiful and beyond our expectations! Excited about all of my upcoming 2023 Pilgrimages! Highly recommend them!
Dear Anna, We truly thank you for your kind and generous review. We do care deeply about all of our pilgrims and always strive to provide for them the best possible experience that we can. May God bless you and your ministry and we look forward to planning a new pilgrimage with you again in the future. God Bless.
Negative experience: Disorganized. They will take your money and leave you hanging if a problem arises. We had to deal with an ill (Covid +) pilgrim in our group and Nativity chose to allow the pilgrim to return with the group and infect others. Reason being she refused to pay the $200 in advance to change her return flight (the pilgrim had insurance and would've been reimbursed for this and Nativity couldv'e settled it for her too). They advised us that they would make some calls for arrangements but no call came...instead they sent the pilgrim back and allowed her to take the flight with us back to the US (13 hours+ 3 hrs) even after testing positive for Covid. That was totally unacceptable. It was dangerous irresponsible and reckless. Now, I developed Covid+ too and am unable to return to work or spend Thanksgiving with my family as I am responsible and would isolate until I test negative. To top this off is their grand finale of taking you to their own company 'store' for a hard sell of exorbitantly priced jewelry and wood carvings (think minimum $5000 and way up). We were constantly rushed when trying to purchase elsewhere and told that other stores aren't good. Other issues: low quality hotels, crazy scheduled flights with long layovers. We had to wake up 1 am for a 5:30 am flight out of Jordan after spending the day before 12 hours going to Petra and back to our hotel plus a 5 hour layover to be followed by a 13 hour flight. On our way to our pilgrimage from US, we had an 8 hour layover! Guides don't wear masks. Covid was bound to happen. Only our guide in Egypt was excellent.
Dear Traveler,
We are very sorry to hear about your experience, please rest assured that we do and always have put the safety and well being of our travelers first. To be more specific, we do not have the authority to stop a traveler from boarding a flight that they have previously paid for. We recommend that ill travelers do not travel but if they have to then they should always wear a mask. We contacted the traveler and she insisted to go. We also contacted the tour leader and did our best to change the transportation and pay this extra amount out of pocket. Sadly our company cannot keep ill travelers from making the choice to fly while sick. The authority to quarantine a traveler does not come from our business. We are very sorry for anyone that contracted COVID from an ill traveler and we will continue to pray for your and anyone else's healing during these difficult times. We pick top hotels for all of our destinations, the standard of hotels for each country is different, so a 4 star in the US may not the same as a 4 star in Israel. The long flights and layovers are all a common part of international travel and once again something that is not completely in our control. Finally as far as the store concern, no traveler is ever forced to purchase anything at any of the stores we visit. If a traveler would like to purchase an item then they are more than welcome to due this with their free will. We are sorry if you felt pressured to purchase an item, this is something we can follow up with the store owners in the future. Thank you again for your email and may God bless you and your family this holiday season. Please call us if you need any information.
Negative experience: They are the worst travel company that I have ever dealt with. No customer service, poor communication and last but definitely not least, very irresponsible. Lack of travel accreditations are definitely red flag. I do not recommend them.
Dear Jamie, thank you for sharing your concerns about your experience. Please contact us directly with your issues and we will address them completely. Please send your information to Joshua, our GM at [email protected] We will get back to you very soon.
Fantastic experience: Me encanta el profesionalismo de ésta agencia. Gracias Isabel!!
Dear Julia, Our professionalism is an important part of our Nativity Culture. Thank you very much for these kind words. Our ultimate goal is to create life-changing experiences for our customers, so your very positive review is a reaffirmation of this. We look forward to having you back for your next pilgrimage. Once again, thank you kindly for your review.
Negative experience: We were supposed to go on a trip to the Holy Land in June 2020. It was postponed until June 2021 and postponed again until June 2022. Covid is/was something none of us could have predicted or anticipated. We have requested to cancel our trip and a refund but no success.
Dear Marilynn,
Thank you for leaving your review, we are sorry to hear about your experience, we strive to always improve in the areas that we can, we take every review seriously and will continue to do our best to provide for each customer the best possible experience. Thank you and have a blessed day.
Fantastic experience: Best group reservation specialist.
Thank you so much for your recommendation Maria! We so appreciate your feedback & support!
Fantastic experience: Nativity Pilgrimage did a wonderful job organizing my full Camino walk in Sept. 2019. Since they took great care of all the logistics for 6 weeks, all I had to do was focus on walking. I plan to use them again.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to working with you again in the future! Stay safe
Fantastic experience: I booked a hiking trip to Spain, the Camino De Santiago, through Nativity Pilgrimage. It was well run and thoroughly enjoyable. I am very satisfied with their service and will use it again.
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us—and we agree. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Stay safe
Fantastic experience: They have great service, and are very helpful. I advise anyone who wants to go on a trip to go with them.
Thanks dear mike for your support stay safe
Fantastic experience: The best of the best We had a great experience thanks Nativity Pilgrimage
thank you Yousef
Fantastic experience: Me gusto mucho el hotel!
Gracias valeria por escoger nuestra agencia fue un gusto tenerte con nosotros
Fantastic experience: One of the best trips I’ve been on very knowledgeable staff and super friendly! Would highly recommend!
Thank you so much for your kind words, Salim!. We really appreciate you taking the time out to share your experience with us—and we agree. We count ourselves lucky for customers like you. We look forward to working with you again in the future! Stay safe
Fantastic experience: I highly recommend Nativity to any group no matter what there faith or creed is. My experience with them in Italy was excellent. My group was very satisfy and happy with all the arrangements Nativity made for us. The guide we had and the diver were very good to us and helpful as well. I’m looking forward to my trip with them to Holy Land next year. You can trust them easily.
Dear James,
We really appreciate you taking the time to share your experience with us ❤️❤️❤️.
We count ourselves lucky for clients like you. Stay Safe
Fantastic experience: Most blessed experience I ever had with Pilgrimage tour as a leader and organizer. Would recommend to all Bishops, Priests and Deacons. They can make it happen and customize to your needs. Have been using Nativity for last 6 years all over the world to all Holy Places.
Dear Deacon Tommy,
We really appreciate you taking the time to share your experience with us❤️❤️❤️We count ourselves lucky for Spiritual leader like you. Stay Safe
Fantastic experience: Our Marian Pilgrimage with Nativity Pilgrimage was something to remember and treasure. I thank all the guides for their kindness and professionalism. Their generosity permitted us to enjoy our pilgrimate to the maximum. I recommend Nativity Pilgrimage and I invite everyone to join us in our coming Holy Land pilgrimage. I thank all my fellow pilgrims for their kindness and generosity.
Dear father Serafin,
We really appreciate you taking the time to share your experience with us❤️❤️❤️We count ourselves lucky for Spiritual Leader like you. Stay Safe
Positive experience: Had an amazing time on the Camino De Santiago! The tour company delivered as expected and all went so smoothly! Will use again!
Dear Domain,
We are very blessed to serve you, many many thanks for your review.
Blessing to you and your family
Fantastic experience: I trained for and hiked the Camino de Santiago in 2018 and 2019. The 2019 training and trip was conducted by Jane Lakatos. The training was the perfect preparation for the hikes. The air travel, hiking, and hotels were excellent. The advice on hiking shoes, clothes, and packing enabled me to perform well on the trail. In 2019 the group hiked 170 miles from Ponferrada to Santiago. I highly recommend Nativity.
Dear Paul,
Thanks for your review, we are very lucky to have pilgrims like you. As we are looking for your next journey with us we would love to wish you all the best and please stay safe
Fantastic experience: I traveled with Jane's group to Mexico City and the Shrine of Our Lady of Guadalupe. The tour guy who joined us was very knowledgeable, very professional and knew the inside scoop to make our trip extra special. The churches, the history, the stories all made this Pilgrimage more than I expected. I will travel with Nativity again when we are able to travel with groups.
Dear Caroline,
Thanks for your support and we are very lucky to have clients like you. As we are looking for your next journey with us we would love to wish you all the best and please stay safe
Fantastic experience: Used Nativity Pilgrimage for a full Camino de Santiago trip along the French Way from St. Jean Pied de Port, France , to Santiago de Compostela, Spain. This was the Fall of 2019, so before the pandemic and closing of so many activities. Our party was modest in size, fewer than a dozen, but more joined us at two waypoints along the route till we grew into the forties. Just the logistics of handling that many people, in three separate groups, getting them all to the right locations and bunked down correctly is worthy of great praise for Nativity and our chief coordinator, Jane Lakatos. In something of this complexity, with so many people of different skills and dispositions, international travel with flight connections and various surface travel to modest communities, a host of accommodation styles versus expectations of some, and the uncertainty of weather and health, it is impressive to see it all go down well and as planned. Of course, we made the choice to walk the "Full Camino" for our own reasons; but Nativity Pilgrimage did a great job of helping us to realize those. Made wonderful friends along the way and am proud to count Jane as one of them.
Dear Don,
Thanks a lot for your time to share your experience about our company, we are very blessed to have you as a client.
We are looking forward for your next journey with us.
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