AAA New Castle Insurance and Member Services

Fantastic experience: Taryn is amazing! Always so personable and knowledgeable! Book with her for all your travel needs!

Fantastic experience: I have been with AAA 25 years soon to be 26 years this July and I am very happy with my experience with them compared to the other carriers I had for my auto insurance.

Negative experience: Refused to come out and replace my battery until I tried to jump my car, it wouldn’t work. They came out, forgot to connect their equipment to the electronics properly and shorted my car, but then since I jumped the car before hand they claimed no responsibility. If somethings wrong with your car, wait and make them do there job we pay for, or you’ll be blamed for the damages they cause.

Negative experience: The notary services here are next to useless. They really just don't know much about actual laws. Id highly recommend finding a reputable locally owned notary if you need titles or plates.

Negative experience: Very poor service, except Valyria - she was wonderful.

Negative experience: I called twice today trying to join the TSA class later this week. I left voice messages for both Kelly ladies and did not get a call back. Does ANYONE answer the phone?

Negative experience: This is a warning to other travelers. It is weighs heavy to leave a such a bad review. Booked a 6 person cruise to Alaska. AAA nearly destroyed the entire family vacation. Wasted a ton of money. The agent quit 2 months prior to the trip. The lady that took over for him communicated with me twice, but left unanswered questions. Things were wrong. Things were not mailed to us, that I paid for. We missed out on opportunities. This was bad enough that it wrecked me on all travel agents. I likely will never use any travel agent in the future.

Negative experience: Well this location all the way to GM of store HAVE THE WORST CUSTOMER SERVICE....... UNPREPARED EMPLOYEES RUDE ...... BOYCOTT AAA

Negative experience: I want PATTI from AAA In new castle pa to read this: IF YOU DONT LIKE YOUR JOB FIND A NEW ONE. Your customer service skills are absolutely disappointing and your attitude is disgusting.

Negative experience: Rude customer service. Not friendly or helpful in any way. Went in for title transfer of a classic vehicle and they demanded that the vehicle be present even though on their website it says you can register classic or antique vehicles with photos. Was treated like a criminal.

Fantastic experience: The prices are great, the employees are friendly, polite, and extremely helpful. They also have a premium for member where u can get up to 100 miles of free towing to the closest aaa or tow place, help with getting locked outside ur vehicle, dead battery etc. As well as getting to add a 2nd member FREE.

Positive experience: I’m not sure about the road side assistants and all that I never used it but the insurance is pretty affordable not bad

Negative experience: I had to call about a title issue. The person I spoke to was very rude and very unhelpful.

Negative experience: Bypass this AAA go to other notary services or AAA in Hermitage pa or Butler pa. The New Castle AAA is poorly managed you try to ask questions and they won't let you get a word in they know it all...Treating there customers poorly shame on them.

Fantastic experience: Awesome

Fantastic experience: Everytime l called them I got good service.

Fantastic experience: Wow, AAA has the most knowledgeable crew I have ever met. The service has always been Great! I explain what I would like to do and they had me in and out of there both times, less then 6 minutes.

Fantastic experience: Great service

Fantastic experience: Very helpful and knowledgeable!

Fantastic experience: Very friendly and helpful with trying to get my title transferred from California to Pennsylvania.

Fantastic experience: Friendly

Fantastic experience: When I was there they provided excellent service.

Positive experience: This place is a little on the exspensive side especially if your not a member. But are great when you need a document in a hurry.

Positive experience: Super helpful as always! Super nice people!

Negative experience: They never answer their phone. I needed a title transfer done and went there and they said they could not do it without the car there because the car was originally titled in another state . I had to use an independent which cost a bunch more. There is a benefit to having their service and I have my insurance with them but they had weird quirky rules that end up screwing you in the end.

Fantastic experience: Was across from police station Had a handicapped friend that uses a rollator walker need to talk with them about getting his vehicle out of impound

Fantastic experience: PLEASE NOTE, THE OFFICE IS OPEN SATURDAY 9-1 GOOGLE KEEPS CHANGING IT AFTER ITS BEEN FIXED (3 TIMES ITS BEEN CORRECTED)

Fantastic experience: I love AAA auto insurance.

Negative experience: Was refused a tow service because I have a dually truck. Been a customer since the early 90s and today am thinking of dropping them

Fantastic experience: Staff are very friendly and efficient. Always looking out for their customers. Been a member for road assistance now have my home n auto. Very satisfied with everything. I pass this on to others

Fantastic experience: Very helpful staff.

Fantastic experience: Good place good people

Negative experience: I have never had to pay for notary services with a AAA PLUS membership until today. Why pay a membership if you charge for services. What a rip off!!!

Fantastic experience: AAA East Central is a really nice place with awesome people working there. I didn't have to wait or come back for what I needed, they helped me rite then. Their prices for insurance is awesome, it's the cheapest place I've found and I've been through a lot of insurance companies. The only thing that has me kinda annoyed is that we have to sign in when u get there and then go back out to your car and wait til they call u. But AAA is a really awesome insurance company.

Fantastic experience: Very helpful people

Negative experience: Not impressed in the leased

Negative experience: Hours of service online different from whats posted at business

Fantastic experience: Very polite and friendly workers took care of all I needed to do thank you

Fantastic experience: Donelle was amazing and solved all my issues

Fantastic experience: I really didn't use it but is nice to know i have it just incase

Negative experience: Very rude service; agents not friendly, never cared about customer, will not answer any questions over the phone. I don't reccomend this place to anyone

Fantastic experience: Great Service

Fantastic experience: Great service help you out excellent

Fantastic experience: It was good. Staff was friendly and professional.

Fantastic experience: They are great they solve the problem for me

Fantastic experience: Do all my registration at AAA

Fantastic experience: This place has always been good for me. Simple, fast and convenient. Always satisfied customer when I do business there!

Fantastic experience: Very helpful. Went above and beyond with their assistance and answering questions

Positive experience: Wait time was about an hr

Fantastic experience: Excellent, helpful staff! I appreciate AAA!

Negative experience: with covid going on your emergency road service is almost useless. I was very upset ay being steanded and your lack of service was horrible. the end of good service it seems [email protected]

Negative experience: If I could give it a negative star, I would! Worst customer service by far! Lazy and incompetent

Negative experience: Been AAA Plus member over 20 yrs.disappointed with office workers getting paid to STARE OUT THE WINDOWS INTO THERE LOT.WATCHING WHAT PEOPLE R DOING OUTSIDE

Fantastic experience: The customer service was so pleasant, helpful and respectful. So nice to be treated well. Thank you all.

Positive experience: They handle alot of are car stuff and help when we go on a trip. The people are nice and try to be helpful.

Fantastic experience: A Triple A's membership sure does come in handy!!! ✌✌OUT!! ❤

Fantastic experience: The Driver James from Castle Towing and Recovery was on time curtious knowledgeable and Very easy on the eyes.

Negative experience: The ladies in the insurance part of the AAA at this store have no customer service rude and it looks like they hate there job sad

Fantastic experience: Saved me a lot of money

Fantastic experience: Went here for a trip tick and renewal

Positive experience: Nice staff

Fantastic experience: Love it!!

Fantastic experience: We use AAAfor our major vacations ie. Cruises or Europe. They always tended to our needs like it was their trip. Very pleased...

Negative experience: Extremely rude and unhelpful people at this branch. I regret walking through the door and having to deal with these people.

Fantastic experience: Great reception when i walked in the door...

Fantastic experience: This is the AAA main office in New Castle, Pa and provides services to the surrounding area. They provide everything from registration assistance, to insurance, to trip planning services. The people here were just fantastic. I can't say enough about how kind, helpful, and pleasant they were to us. The experience we had here is one of the reasons I've been a SEE member almost 25 years. They listened, helped us with our needs, and set up a few additional transactions we will need to complete

Negative experience: Horrible service and waste of money

Negative experience: Not happy with there services been a member for over 38 yrs .the service has went down hill . Pd over $150.00 for one year membership for mine n husbsnd . We broke down over 200 miles from home. It took them it took them 5 hrs to find us help. We own a truck and they had hundred excuses why it was taking so long.It was 10 degrees out we were stopped at a place no area to stay warm. We literally froze till truck came. The man who came got us loaded, I got into truck, no heat on passenger side the windows were frosted on inside. Once loaded he was told we wanted to go on State highway no toll road because we did not have enough money to for tolls plus anymiles over 200 are automatic 4.50 a mile which you have to pay driver Cash plus tax. We did 200 to a motel a hour and half from our home because it took everything we had to do that. We had to rent a car next day to get home find part and tools to fix truck. The temperature had continued to drop the whole way there. The driver had no clue where we were going, we we're heading west ended up 25 miles from Hagerstown, Maryland. Then we got to Beezewood on the turnpike for one exit then onto rt.30 west we drove the remainder of the way through the mountains.Still no heat from one route to another through several high mountains freezing. We got there at the motel at 4:15 am got unloaded. Got into room at around 5am checkout was 11am we tried sleeping to no avail. It was a horrible couple days..

Positive experience: Not a lot of parking. Clean inside

Fantastic experience: Very friendly faces that work here. They do whatever they can to help you out. Most visits I find they are a little understaffed for the traffic that goes through their office.

Positive experience: Listening to Sister Christian while waiting isn't the least painful experience of my life, but it is OK I guess. And wait you shall. But the staff is friendly.

Fantastic experience: Great deals!

Positive experience: They were helpful and getting me my license back

Positive experience: Great place for the many services they have

Fantastic experience: They always help me when I'm in need. They do all they can.

Fantastic experience: Very good with discounts for all your travel plans... especially Disney and Universal.

Fantastic experience: Friendly, helpful service

Fantastic experience: Friendly staff

Positive experience: Always helpful but always busy.

Fantastic experience: I've never had their insurance but it is a great relief to have AAA when driving an older car.

Fantastic experience: Very helpful staff. Dirt cheap insurance.

Fantastic experience: There are still travel agents left in the world, and my local AAA provided me with one who nailed an awesome international flight, way better than I could find online. And my passport picture was free!!

Fantastic experience: People that work there are on top of there game. Very important things get taking care of an you don't have to worry about nothing. They do there Job well

Fantastic experience: Landmark of an Organization with Top-of-the-Pyramid Service.