AAA Northfield

Fantastic experience: So fast and efficient!

Fantastic experience: The people that worked there were very nice in kind. They gave me the Royal Caribbean cruise book. The manager at Rio Grande lied right to my face. I hate to be lied to. She knows what I'm talking about. Because of that I'll never renew my AAA again. Very disappointed. I would rather her just say she forgot.

Negative experience: On 4/25, I spoke to Judy, travel agent, at 11:45 to book a Philadelphia airport hotel package. She said she would call back shortly. At 12:20 I called her to find out what was available. She did not yet call International Holiday company (but she could have called while putting me on hold; I am a retired T/A) My date is within 3 weeks. So I gave her my email as I didn’t want to miss her call. Two hours later, I did not hear back from Judy. So I called again and Sharon Scarella, Sr retail sales agent took care of me in 10 minutes; closed the sale at 4:45!! Thank you Sharon. A simple booking that Judy chose to ignore…not the first time another potential client deemed her “no enthusiasm” attitude. AAA Northfield used to run a tight ship 30+ years ago!! What happened lately?

Fantastic experience: Been customer here for more than decades... Thank you for always so helpful!

Negative experience: Horrible Customer Service left us stranded. I’ve been with them for 17 years when you talk to a supervisor they’re rude and could care less if you’re not gonna continue your subscription to their services. I found somebody to tow the vehicle for $100. I pay 180 per year for me and my girlfriend most years I haven’t even used it. It’s just piece of mind. Their services have greatly diminished a few years ago when Covid was starting to not be a big deal. They were still very cautious about transmission of germs, but we’re totally willing to leave my girlfriend on the side of the highway to wait for an Uber and when the tow truck driver got there, he said nobody had even asked him and he would’ve given her a ride no problem. I’d like to reiterate again some of the rudest people I’ve ever spoken with. When I was in high school and drove junk cars it was the greatest Customer Service friendly and Extremely empathetic to getting you to where you needed to go. What happened?

Fantastic experience: I got my IDP here with ease but bring your own passport sized pictures as they charge nearly $20 to take and print them.

Fantastic experience: Booked a trip through Lisa of AAA and her coworker to Disney we had a great time explained everything they mapped everything out. Very pleased. I will be booking my vacations at AAA for now on.

Fantastic experience: Very friendly service. Minimal wait time. Made it easy getting my IDP.

Fantastic experience: Fast, friendly customer experience

Fantastic experience: Very knowledgeable and friendly. Treated like a friend.

Fantastic experience: Had a bill issue and they resolved it faster then a blink of the eye. No long holds on the phone either.

Fantastic experience: They can’t do enough for you

Fantastic experience: The help I received from Lisa was wonderful, selecting RFID wallets and selecting maps. I first wanted to buy a road atlas, and she showed me a selection of 4! I found the perfect one for me. Thank you, Lisa. Thank you, AAA.

Fantastic experience: Great service

Negative experience: AAA insurance are crooks. They charged my husband $497 a month for liability insurance, 1 car, 1 driver. His license has never been suspended, no duis, 1 accident in 3 years. After 6 months never being late on payments their reward, a price increase of $100. He canceled his policy bc he found insurance with Plymouth rock for $197 a month. He canceled 1 day after the new billing cycle and AAA charged him $98. They said if you divide 497 by 30 days that's the prorated price. Bs. Then they said the reason why his rate was so high was bc he canceled autopay, but they attempted to debit his account twice after cancelation. Makes no sense right. The reason is bc they have the Backstreet boys as their mascots and they have to raise their customers rates in order to pay their salaries. Crooks.

Fantastic experience: I received all my Amazon packages there... It's a nice and clean office.. People are so friendly and always willing g to help and find your Amazon package.

Fantastic experience: We are working with Julie and very satisfied with our service and coverage. We were able to bundle home and auto for great savings. Thank you!

Positive experience: Awesome way to spend the evening. Even if you don't see the show it's a great dining experience

Positive experience: Is a pleasant place with very polite people ready to help.

Fantastic experience: Great service! Love the AAA experience. Worth the membership.

Negative experience: Gave one star only because I had to. Walked in on 10/30/23 at 1:00pm. Have been AAA member for a number of years. Have received correspondence and read in their magazine about their travel services. So, needed a ticket. Had all flight information. After walking in, was informed it would be at least a half hour to a one hour wait as they only had one travel agent working. After waiting for 35 minutes, asked if I would be better off just coming back at their opening on 10/31/23. Was told that only one agent would be available, but not until 10:00am, as their two other agents were off. Meanwhile, the one agent Judy and the front desk woman then got into a long winded conversation about who was off on Tuesday or Wednesday. I walked out, drove four minutes to Boscov’s travel agency and had my ticket in twenty minutes. Just have to wonder where is the management?? This time of year with the upcoming holidays with no staff, no excuse. Prior to my leaving, Judy made it very clear that if I came back, she had customers coming in at 11am. Do yourself a favor, go see Joey at Boscov travel. Much more pleasant, no drama, and you will get your ticket quick!

Negative experience: Lady I talked to had no clue. Place was empty, no surprise there.

Fantastic experience: Everyone was nice and helped us

Fantastic experience: Pleasant people. Good passport photos.

Fantastic experience: Great service, Great staff. Very helpful for trips and roadside assistance.

Fantastic experience: Went to renew yearly membership, received prompt, friendly service

Fantastic experience: Picked up Amazon package no problem

Fantastic experience: Going on a vacation to Arizona so, before we decided where we wanted to go in Arizona I went to AAA to speak with someone and get a trip tik. I sat down with Sharon and she helped me out with the places I want to see and where they are located. Sharon emailed me an itinerary the next day, she is on her game. I need to tweak the plan so, I will be calling again.

Negative experience: These people are no professionalism what so ever. They ALWAYS have an attitude and will try and make you seem like you don’t know what you’re talking about with your own car. They will chuckle at you over the phone as well when you’re having problems. and when i got an unattended tow, they messed up my car and costed me a whole new car!! THEY DONT CARE ABOUT THEIR CUSTOMERS

Fantastic experience: Friendly service and great promos to sing up.

Negative experience: I’ve contacted this location before, both via phone and in person, and have never had a negative experience. However, my phone correspondence today with Judy was the worst ever. She was rude, kept talking over me and spoke to me like I was a child. When I asked to speak with someone else she said no one else was available to help me. And when I requested her manager’s name and extension, she proceeded to tell me that the manager was out of the office and wouldn’t be back until next week. After asking for it again, she gave me the main number and said she didn’t know her manager’s extension, which I find very hard to believe. She finally gave me the direct number after I told her to transfer me to someone who would be able to get me the number. I have recommended AAA to friends in the past, but after this experience I would not recommend this office to anyone; especially if they have to deal with Judy.

Fantastic experience: Helpful staff

Fantastic experience: Great place I'm glad I'm starting to get my packages shipped there no more worrying about my package gets delivered or stolen

Fantastic experience: My experience I had there was fantastic. I was there 15 minutes before closing. The ladies took all the time necessary to help me. I was really satisfied.

Negative experience: Guy was nice but have me a flase reading on a battery saying it was good and how to fix it when it was a dead battery and I drove very far thinking it was fine and got stuck and had to pay a huge arm and leg for a fast battery

Fantastic experience: The lady at the desk was very nice

Fantastic experience: Really friendly help. Got my trip planned out great and helped me find places along the way.

Positive experience: Im not giving an entirely low score because AAA was able to come and unlock my car, did so in a timely manner, and the first representative I spoke with was extremely kind. I’m giving the three stars because after the car was unlocked, I had to have a key made. I was told they would be sending a lock smith out to my address, however after 1 hour and 30 minutes I called back and was told the lock Smith be there by 5. 10 minutes to 5 I received a call from AAA saying that I had to call the lock smith and have them come out…most businesses close by 5-5:30! It would have been great if they informed me the first time around that I needed to make a call… Now I am car-less until tomorrow. ‍♀️

Positive experience: My sons order was fast. And the food was very good.

Fantastic experience: My Place For Travel

Fantastic experience: Really nice and helpful people

Fantastic experience: Very positive. Employee was very courteous and very knowledgeable on the topic I called about

Fantastic experience: Bria is very helpful and informative. I couldn't have asked for a better experience with AAA!!!

Fantastic experience: Good place to get your international driving permit

Fantastic experience: Locked my keys in my car while it was running. Dispatch for AAA sent a very nice gentleman (i think his name was luiz) frim all city AAA. He was there in 20 mins! So pleased with the service

Fantastic experience: This office is outstanding! They provide new-millenium technology with the old-school attention to detail and service that you rarely find in businesses today. These are the most professional yet accommodating people. It's always a breath of fresh air to visit this branch.

Positive experience: Did not accommodate me

Fantastic experience: Needed help with travel arrangements. Sharon Scarella and rest of staff total pros. Knowledgeable, capable ,pleasant. Everything I expected. Total satisfaction

Fantastic experience: Amazon drop off

Negative experience: We keep paying our membership, and they keep on wasting our time! I need a battery replacement for my Audi but it turns out it's too expensive for them. Well, if I knew I can't get serviced, I wouldn't continue my membership. Two consecutive weeks, two guys come to do a battery check with no replacement battery, they don't have it in stock, and probably never will. They offered to reimburse me for a value up to $130 for a new battery but guess what, you can't get a battery for that amount of money. I'm contacting Better business bureau as we speak. Long story short, if you happen to have more expensive car, just don't waste your time and money thinking you'll get some kind of decent service. I could've just saved my membership money for a new battery instead. So unprofessional attitude in-person and over the phone. Beyond disappointed!

Fantastic experience: Everyone was incredibly friendly and helped my husband, baby, and I get our passport photos. I was worried about how it would go getting our 8 month old to pose just right for the picture, but they were incredibly patient and kind.

Fantastic experience: Representative was friendly and helpful. Good experience.

Negative experience: AAA, is a LOUSY organization! They sell you a Membership promising all these service and it’s all a bunch of BS!!!! They hire some bad blenders that don’t honor the service your sold! I called AAA to cancel my Premium Membership I have had for several years! I was denied the service I was sold . City Wide Towing is a FRAUDULENT Towing and Auto Service center! Don’t Trust either AAA or City Wide Towing. Once AAA gets your money their Customer Service dosen’t stand behind their customers!!!!! It’s called CONSUMER FRAUD!

Fantastic experience: We were quite satisfied. Friendly efficient service

Fantastic experience: Amazing people

Fantastic experience: Knowledgeable and friendly service. That's what you expect, and you get it!

Positive experience: Very helpful in providing all the services a member should expect.

Fantastic experience: Love AAA

Negative experience: Needed a replacement battery. The service is flawed because they can't stock every battery. My 2006 Jetta didn't need a special battery, but they couldn't replace a simple battery after multiple times. I have been a platinum member for A LONG TIME and a member for approximately 30 years or more!!! Monopolized FAIL! No follow up and no reimbursement.

Fantastic experience: I did not go in person, but the service I received was surprisingly friendly. I am extremely satisfied with Bria.

Fantastic experience: As Always good service.

Fantastic experience: Great staff, I will definitely recommend

Fantastic experience: Quick service in and out fast

Fantastic experience: Great service sending help

Fantastic experience: Super fast service. Topnotch

Fantastic experience: Courteous

Negative experience: Im usually happy with my experience at this location...today (I understand staffing may be pinched) the long haired woman I've never seen before had the worst PR training ever. I hope I never have the displeasure of handing my payment over to her, inparticular. Disappointing.

Fantastic experience: They not only still do Trip Tiks , for map lovers like me, but also have so much more!

Fantastic experience: Always helpful with anything related to travel. Went there to have new passport pictures made. Nice. Easy. Friendly

Positive experience: Very nice & efficient. Was easily able to get Japanese Yen

Negative experience: Not very helpful.

Fantastic experience: Good customer service.

Fantastic experience: Great staff.

Positive experience: They resolved a travel dispute quickly.

Fantastic experience: As usual, friendly and helpful!

Fantastic experience: Great helpful staff

Positive experience: Very helpful when I needed to cancel one of my car insurance policies with them. Information was forthright and just what I needed. I still have AAA Road Services with them.

Positive experience: Geoff is friendly and nice. He can give you a good attention.

Fantastic experience: Good ppl here

Fantastic experience: Very helpful people great customer service , nice people ,prices is awesome

Positive experience: I usually start a visit to a city with a stop at the local AAA office. The location of this office was a little bit out of the way. It is well situated for the Atlantic City members, but I was heading over to the boardwalk and down to Margate. It took a little time to get there, but I am not complaining. The person at reception was very friendly and helpful. I received a guide book, a local map, and a new garbage bag for my car. The map was helpful in planning my trip and augmenting Google Maps. I recommend the AAA Northfield Store to any AAA members who are visiting Atlantic City and want some additional help in planning their visit.

Positive experience: Very helpful staff 4 planning all kinds of trips. Also, has many insurance plans & car road service.

Fantastic experience: I got insurance their renters insurance for less than half of what my other insurance company wanted

Fantastic experience: This 3.6 start rating astonishes me. One one-star review quickly assumed a AAA employee hung up on him randomly. Hmm... ever cross their mind that the call could of been dropped? Another *Local Guide* even misspelled "insurance". I wouldn't pay attention to such reviews. Anyway, these guys quickly sent someone out to jump start my dead car battery!

Fantastic experience: I’m shocked this aaa has a low rating. I went inside 3 weeks ago to order some Euros. The man and woman at the front desk were super kind. The man (I forget his name) helped me place my order and also answered a lot of my questions. The women provided me with materials for my travels in Europe. They provided me with the best customer service possible.

Fantastic experience: Always helpful to me when traveling or needed a car towed.

Negative experience: I have traffic accident, second car have insurance triple A. I call make claim, I call for adjuster may be 4time now Answer. Now I have 3week after accident. I use may broken car, I'm ready send all may paper for court. It's terrible service.

Negative experience: Just called my local office at the Northfield location to get pricing. Customer rep named Ron was eager to assist when I wanted to get information to enroll, but when I asked for pricing and declined to purchase membership. The guy rudely just hung up in my ear. I didn't know I was obligated to buy right away when calling. Luckily, triple AAA has online service or I would never consider a membership with them if I had to get it from here. Not a good experience for a first time member. Hopefully their online customer service is not the same as this store. It was my fault for thinking I would get better assistance with enrolling with an actual agent instead of just doing it online. Lesson learned.

Negative experience: Bunch of scam artists. Paid for a plus membership and I'm a member one year prior. I hope to never use this service and when my membership is up. Will not renew

Positive experience: Best ensurance for cars.