
Dokument USA. Los Angeles Passport and Travel Visas

Information about Dokument USA. Los Angeles Passport and Travel Visas
Opening hours
- sunday: (closed)
- monday: 10h-17h
- tuesday: 10h-17h
- wednesday: 10h-17h
- thursday: 10h-17h
- friday: 10h-17h
- saturday: (closed)
We’ve been in business in for over 30 years and during that time frame we’ve earned a solid reputation by providing our clients with swift service and expert issue resolution. We specialize in International Visa and US Passport services in Los Angeles. We also provide travel, legal and immigration based consulting services.
Our comment from TraTraTravel about Dokument USA. Los Angeles Passport and Travel Visas:
Dokument USA offers exceptional passport and visa services in Los Angeles, making them a top choice for anyone in need of travel documentation. Clients consistently highlight their speedy processing times and professional service. Many users have praised the clear communication and attentiveness of the staff, particularly mentioning Daniel and Olga as standout representatives.
Positive feedback includes:
- Fast visa and passport processing, often completed within days.
- Friendly and knowledgeable staff who guide clients through the documentation process.
- Exceptional support for obtaining visas for non-U.S. residents, simplifying procedures that many other agencies consider too complex.
- A personal touch with tailored assistance for each client's unique needs, leading to stress-free experiences.
Despite some isolated incidents of less favorable customer service experiences, the overwhelming consensus is that Dokument USA is reliable, efficient, and a trusted partner in obtaining necessary travel documents. Customers can confidently rely on their services, knowing that they are in capable hands.
Dokument USA. Los Angeles Passport and Travel Visas: Reviews
Fantastic experience: I needed a Chinese tourist visa within a week and Dokument USA worked with me to get it just in time!! Fast response time, clear communication, very quick processing time. Couldn’t recommend more.
Fantastic experience: Great people and great service!
Fantastic experience: Incredible knowladge and quick and transparent notary. Daniel is the best. I always go there and he takes care of everything. He always has solutions. I love this place and can only recommand Daniel.
Fantastic experience: My wife is Vietnamese and needed a Schengen visa. After calling several agencies Dokument USA was the only one who would deal with visas for non US residents to Europe. They also made it easier by making all of our reservations for us and telling us the exact documents we needed. This was a big help because most agencies won't help you with making flight and hotel bookings. We worked with Daniel who was attentive and answered all of our questions. He got our appointment within 10 days and we received the visa a short time after that. If we need a visa for myself or my wife in the future I'll be going back to them.
Fantastic experience: They got my daughter’s passport’s in less than 1 week and delivered right on time! I also used them years ago for myself and they are quick, easy and reliable. Highly recommend them!
Fantastic experience: Don't let the humble and low profile entrance on Fairfax Ave. prevent you from entering and experiencing their fantastic, fast, valuable, helpful, and extremely professional services. I have been using their services for years and have always left feeing relieved, overjoyed, and never disappointed. Daniel and Fiana are wonderful to work with. We are so lucky to have business situated in West Hollywood!!!!!!!! Please stay in business FOREVER!!!!!!!!!!!!!!!!! BRAVO gang!!!!!!!!!!!!! Ten thumbs and stars up!!!!!! Alfred Secunda
Fantastic experience: Amazing service …. Magical
Fantastic experience: I came to the airport. And was denied boarding due to my passport expiring in under 6 month.(my fault for not checking with airline) I called document USA in panic. Daniel was very patient and reasuered that he will be able to help. I had a new passport in hand the next day. Thank you Daniel for saving my trip.
Fantastic experience: Great service! Friendly and turned our passports around quickly!
Fantastic experience: They are true professionals in their field. They helped me with the visa process in a very short time, and I’m really glad I turned to them. I’ll definitely be recommending them to my friends and acquaintances.
Fantastic experience: Great service!!! Very fast and confident!!! Thank you Daniel!!! I got a visa to China for 10 years! Yeah!!! Отличная работа!!! Спасибо большое Дэниэлу! Быстро и надёжно!!! Получила визу в Китай на 10 лет! Буду обращаться опять и советовать друзьям
Fantastic experience: DokumentUSAsaved my trip to Europe. I was havigg a hard time to get an appointment for my Schengan visa, and had already purchased the tickets and hotel as they were required to apply for visa. Olga was very helpful and was able to set up an appointment within a week and I got the visa in 4 days following the appointment! Thank you very much !
Fantastic experience: Thank you for the work done. Very professional and friendly people.
Fantastic experience: Prompt, courteous and efficient service. This is the second time I've come to DokumentUSA for passport services and everyone is very helpful.
Fantastic experience: Great guy , outstanding service and smooth process. Got our the passport in few days. Thanks Daniel
Fantastic experience: I had a wonderful experience working with your company. The service was exceptional, efficient, and detail-oriented. Your team was also a pleasure to work with. I would definitely recommend Dokumemt USA to anyone who needs assistance with travel documents.
Fantastic experience: When you want a visa, especially but not only to somewhere like Russia (people still go there), you need someone you can trust. Dokument USA is that place. They know what they are doing; moreover, they have contacts where it matters, at the embassies and consulates that process the visa you want. Not only do you get that visa -- you get it (and your passport) back fast. Service is reliable and friendly. Can't recommend them enough. If you're in LA, where Dokument USA is based, or on the West Coast -- or for that matter, anywhere, this is the place. Have I used them? Yes, and not so long ago. Would I again? Unhesitatingly, and you should, too. Am I getting paid for this review? No. Not hardly. It's just -- when people do their thing well, everyone should know that there are, still, people we can count on. And when it's your passport, isn't that what you want?
Fantastic experience: Outstanding service! Needed urgent visa and they managed to deliver in less than 72 hours. Strongly recommended them!
Fantastic experience: Great service, fast, professional and fairly priced. A+ Thank you Daniel
Fantastic experience: Супер быстро! Спасибо!
Fantastic experience: My experience with Dokument USA is always pleasant and seamless! They are very efficient and always professional. You can always count on them for all your needs concerning various documents and procedures! I have been using their services for years, and highly recommended them to anyone!
Fantastic experience: Всегда четкая работа. С ними делала всевозможные визы, переводы, документы, паспорта за последние лет 12. И всегда по возможности быстро, вежливо. Всем категорически рекомендую.
Fantastic experience: This was my 2nd time receiving my Russian visa from here, they are fast takes about 2-3 weeks to receive it and they are reliable. It is a little pricey but I don’t mind paying for quality service and it saves me a lot of time.
Fantastic experience: Очень Быстро. Очень классно. Очень реально
Fantastic experience: Very good company.Easy very fast.
Fantastic experience: I was looking for someone who can tell me with my Schengen visa in Los Angeles and found out about Dokument USA. These guys help me to get fast appointment for counseling which was almost impossible without their expertise and experience. They also provided me with detailed info about each step and documents I have to prepare and they were on the phone with me even on the weekend when I decided to change dates in last minute. I happy I could make it on time and if you need someone trustable who can get rid of your headache about visa questions this agency will take care of you.
Fantastic experience: Easy, quick, reliable & pleasant. This was the second time I renewed my passport using this service. It's the best.
Thank you so much for your positive feedback!
Fantastic experience: Needed to reniew my passport. Everything went smoothly as always. We have been renewing our family passports with this company for more than 20 years.
Fantastic experience: We had pleasant experience working with this team. They provided us with helpful information and timely services. Our visas were completed in about 2 weeks, fast! Highly recommend this place!
Fantastic experience: The staff at the Document USA are knowledgeable and professional. My passport visa was processed promptly and received without any issues.
Fantastic experience: Very good service. They helped me to renew my passport. Good return time and service
Fantastic experience: Good service. They were friendly and informative. I applied for a Russian visa on October 10th and received it on October 23rd, very fast. Спасибо большое!
Fantastic experience: We have been working with this agency for 4 years already. We were always satisfied with their service and communication style. Definitely will go back again and again.
Fantastic experience: I’ve been a faithful customer of this company for over 15 years. Daniel and his helpful assistants are like my family now. Those guys are exceptional! They handled all my , my son’s and my father's US and international documents for more than a decade. And every time it is fast, super reliable, and they always provided the best solution you can find. Daniel is very knowledgeable in his field, His advice is always on point . A++
Fantastic experience: Exceptional personalized service! After my great experience I would not attempt to obtain a VISA without their assistance!!
Fantastic experience: 5/5 stars! I'm thrilled with the exceptional service I received from DOCUMENT USA in assisting me with my Russian passport application in the US! Their team's expertise, guidance, and timely communication made the entire process seamless. From gathering documents to submission, they were proactive and detail-oriented. Highly recommend DOCUMENT USA for their professionalism, efficiency, and dedication to ensuring an stress-free experience. Thank you!
Thank you for your positive feedback regarding the passport application process. We're glad to hear that everything went smoothly for you. Your satisfaction is important to us, and we strive to make the process as efficient and user-friendly as possible. If you have any further questions or need assistance in the future, feel free to reach out. We're always here to help!
Fantastic experience: Took 20 mins, a week later I had a new passport. And they gave me info on how to update my global entry too. Great experience.
Thank you for your positive review! We're thrilled to hear that the rush processing of your U.S. passport went smoothly and met your expectations. We understand how important timely service can be, and we're glad we could assist you efficiently. If you ever need further assistance, don't hesitate to reach out. Safe travels!
Fantastic experience: Amazing service!!!!! I got my Russian Visa in less than 3 weeks!! and prices are very accessible!! I would recommend this place 100 %.
Fantastic experience: Professional, Timely and Efficient.
Fantastic experience: Amazing, quick service)
Fantastic experience: Very good experience, from very well experienced professionals.
Fantastic experience: Dokument USA has a team of great professionals who helped me to get my Shentgen Visa in 2, 3 weeks. Will always use their services if needed.
Fantastic experience: I am very glad that I found this agency “Dokument USA for help. It was so well-organized, efficient and stress-free. Therefore, on my next trip to Switzerland and Japan, I will definitely use there services
Dear Aliya!
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with us. Your kind words mean the world to our team, and we look forward to serving you again soon!
If there’s anything else we can do for you, please don’t hesitate to reach out.
Warm regards,
Dokument USA
Fantastic experience: I have been using Dokument USA for over 14 years, and I can confidently say that their service is exceptional. Daniel and his team are incredibly reliable, always providing thorough assistance with visas, passports, and any other travel-related documents. Whether it's a straightforward process or a more complex case, they handle everything professionally and efficiently. I highly recommend Dokument USA for anyone needing visa or passport services – you’ll be in good hands with Daniel.
Thank so much for your positive feedback !
Fantastic experience: Очень быстро сделали паспорт ,рекомендую Приятные работники
Fantastic experience: The team was super helpful. I was in and out in 20 minutes to process my passport renewal. I came in on a Wednesday and had my new passport the following Monday afternoon.
Fantastic experience: A lifesaver for passport renewals! If you prioritize your time, this service is unbeatable. My siblings also had great experiences The only way to get a passport in LA.
Fantastic experience: Thank you so much for your services! Very fast and efficient with kind staff and affordable prices. Highly recommend for all your document needs. Will definitely be coming back and recommending to all my friends and family. Thank you again!!!
Fantastic experience: Excellent service , super fast and easy! Definitely recommend
Fantastic experience: I am in disbelief at how professional and quick this company works. I came in on a Monday afternoon and my passport was ready by Thursday. Easy, quick, honest and reliable. Thank you Daniel!
Thank you so much for your feedback. Enjoy your trip !
Fantastic experience: Хорошо и очень быстро помогли с оформлением нового паспорта. Ольга благодарю!
Большое спасибо за доверие и за ваш отзыв
Fantastic experience: Great service! Quick and easy
Thank you for your feedback
Fantastic experience: Great service helped me obtain my visa in a week
Thank you for your fever and enjoy your trip
Fantastic experience: They helped getting Schengen Visa interview and prepare our application in a two week time frame, right before our travel dates. They also helped getting a UK tourism visit visa for us in a very swift manner. We would not have been able to make our last minute priority travel dates happen without them. Thank You Dokument USA!
Thank you for your feedback
Fantastic experience: Благодарю за помощь с Шенгенской визой. Все супер! Все получил.
Спасибо за ваше отзыв. Хороших путешествий
Fantastic experience: Daniel, Is the absolute best! Very friendly very professional 10 out of 10 would recommend!!
Thank you for your feedback and enjoy your trip
Fantastic experience: Had to apply for Schengen visa last minute . Dokument USA found a rush appointment and got my application ready. Received my visa right on time. Definitely recommend this agency if you need assistance .
Thank you for your feedback.
Fantastic experience: Dokument USA was very helpful in re taking my info & submitting a Visa application. They answered my questions & made the process so simple - it is very reassuring to have a professional do this work - also, they took a most excellent photo of me for the Visa !
Fantastic experience: Very straightforward and very quick!
Fantastic experience: Recommend this service! Got my visa appointment scheduled fast, support through the whole process was very good. Got all my questions answered and just received my passport from the consulate with the Schengen approved. Thanks so much!
Fantastic experience: these guys were absolutely great!
Fantastic experience: The best experience in my entire life. They helped me to apply for a passport replacement, nd helped me to skip the long wait line. Communication was very smooth and they were always available when I had any questions. I wish I found them a few years ago. 10 out of 10. Highly recommend.
Negative experience: Wow terrible customer service. I called 3 times to see if the notary public was on site and they put me on old and then hung up. Called back and someone who barely speaks English answers and tells me the manager will call me back and hangs up.
Fantastic experience: They sell money orders!!! This is such a rarity in West Hollywood. Weho USPS was out of money orders, our local 711 no longer sells them, and I randomly opened the door of Dokument USA and asked if they sell money orders - and they do! I've lived near this place 30 years and had no idea! There was no wait, the gentleman who helped me was friendly, fast, and the money order cost about the same as USPS. Will def be getting my money orders from here from now on. THANK YOU!
Thanks a lot for your feedback
Fantastic experience: We had to get our son an urgent passport so we could visit family overseas. Dokument USA made the process so easy, from filling out the forms to submitting them, and even getting the little guys picture taken. We received his passport 7 days later! If we ever need to do this again, we will definitely use Dokument USA. We cannot recommend them enough!
Fantastic experience: Nice job, I got my visa! Is a pleasure do deal with professional people. Thanks and definitely will be back for more if needed.
Fantastic experience: This is the second time I had the pleasure of working with Dokument USA for my visa application to Russia, and I couldn't be more satisfied with their service. This company truly stands out for making the often complicated and daunting visa process both simple and straightforward. Their team provided exceptional guidance every step of the way, ensuring that I was well-informed and prepared for each part of the application. Highly recommend their services to anyone looking to navigate the visa process with ease and confidence!Thanks to Dokument USA!
Fantastic experience: Document USA is friendly, professional and helpful organization. Always deliver on time like they promised. I’m giving them 10 out of 10. Thank you for all your help.
Negative experience: I used them before and service was good. But the way they talk to people is rude AF. Lady on the phone told me to call back in 20. I called back. Then she said give me your number some one will call you. No one called me. She rudely said I told you to call back. No phone ethics.
Fantastic experience: Best experience! Will be recommending to everyone!
Fantastic experience: Efficient and friendly. Always willing to answer any questions that I had. Olga was incredibly helpful.
Fantastic experience: Very friendly and helpful staff!
Fantastic experience: Wow.. I am still amazed. Record timing. I received my passport in 6 Days. I support this friendly business.. was willing to assist me in purchasing airline ticket .. one stop SHOP.. PASSPORT-Visa-Aorline ticket. Greatest staff and thank you so much Daniel... 5 stars
Fantastic experience: Thank you Olga, a great agency helped me and my friends with the visa, we all got visas!
Fantastic experience: AAA+
Fantastic experience: I have been using services of Dokument USA in Los Angeles for over 28 years ! Highly professional , knowledgeable, detailed and always deliver great results !
Fantastic experience: Very fast, super professional!Highly recommend to everyone!
Fantastic experience: Great service. Thx
Fantastic experience: We applied twice for preparing my son's consent for his children to live with their mother in Portugal and Serbia. The documents were prepared quickly and efficiently. We also received the assistance in sending the documents to Serbia.
Fantastic experience: Super easy process, very fast delivery, and overall a satisfying experience.
Fantastic experience: Quick. Easy. Reliable. Thank you Dokument for our super fast passports! We’re off to Bali now!
Fantastic experience: Great service!
Fantastic experience: Special thanks to Olga for her service. I opted for the 7-10 day rush passport. The paperwork for my passport renewal took 20 minutes and I received my new passport in 9 business days.
Fantastic experience: Very professional and fast. The Dokument team made the process so simple.
Negative experience: I just got off the phone with one of the people who works there. His name is Daniel. I was trying to request some of this company’s services but after talking to him I’m def not even gonna waste my time in coming and meeting with them. They are in a such bad mood, feels to me like they don’t want to work. If you work in customer service at least be cordial. You’re having a bad day then pl keep it with you and at home nobody deserves to have this kind of interaction. Anyways, I just didn’t like how he spoke to me, and he said 1850 for paperwork ? Lol BIG SiGH back (as I had many of those from Daniel on the phone when I askedquestions I wont recommend this place.
Sorry, you did not like the price of the service and getting upset over it. We appreciate your feedback and wishing you a great day.
Fantastic experience: 5 star. Prompt . Fast. Straightforward.
Fantastic experience: These people are so professional, and so fast! I am now going on my business trip without any worries thanks to the staff here! Daniel is so accommodating and very clear on expectations. I got my passport in less than two weeks! Bravo!
Fantastic experience: So happy with their service! Got my visa in less than 2 weeks for 6month
Fantastic experience: Great service fantastic job
Fantastic experience: Solid, professional, 100% reliable yet friendly, flexible and thoughtful. If you in for a visa, this is the place to be!
Fantastic experience: Perfect agency ! Got everything I needed ! Thx
Fantastic experience: Daniel was able to get my passport renewed incredibly fast. He really helped me out in a tight bind. His service was reliable and friendly. I will definitely recommending him to anyone in need of getting their passports expedited.
Fantastic experience: Excellent service, fast and speedy A++++
Fantastic experience: Excellent service! Great communication.
Fantastic experience: I highly recommend this travel agency to anyone in Los Angeles seeking a seamless and swift Schengen visa application process. Their exceptional service and expertise make them the go-to choice for hassle-free visa assistance. I am grateful for their invaluable support and commend them for their outstanding work. Thank you to the entire team for making my travel dreams a reality!
Fantastic experience: Сказано - сделано – это про Данила! Сделал российский паспорт ребёнку за 10 дней, когда как сроки в других местах от семи недель. Огромная благодарность Данилу!
Fantastic experience: I cannot say enough good things about Dokument USA. After calling a few different places to learn a little more about the process, it was a no brainer to go to Dokument USA. I was advised of every step, no hidden costs, no waiting around. The other places had representatives that were unable to answer basic questions nor were they open during normal business hours...you had to make an appointment. After walking in without an appointment, Daniel handled everything for me, from typing up the form for me, to securing a timely interview at a Post Office. Sure the price is a bit steep, but I received my son's passport within the 7 days promised and without a single hassle - it was worth it, you get what you pay for. I highly recommend them.
Negative experience: Terrible place to pick up a FedEx package. These people make you feel like they’re doing you a favor for doing their job. I forgot my ID and I understood they couldn’t release my package without it so I went back to get it. Not only did they yell at me for not bringing my ID when I already said I’d go get it, the lady then couldn’t figure out their own fedex machine for which I waited a long time and when I asked one of the other ladies what the hold up was, she yelled at me and listed all the other things she had to do and how she didn’t have time to look into it. For an office that makes money off of me getting my package delivered there, they sure made me feel terrible. I will be sure to report them to FedEx HQ.
Dear Amita!
Thank you for bringing this to our attention. We apologize for any inconvenience you experienced while picking up your FedEx package. We take all feedback seriously and will use it to improve our services.
We understand that the situation you encountered was frustrating and we apologize for the behavior of our employee. We can assure you that we have addressed this with the individual involved and taken steps to ensure that all of our employees are trained to provide excellent customer service in a professional and respectful manner.
Regarding the issue of picking up your package without ID, we take the security of our customers' shipments very seriously. While we do require a government-issued photo ID to pick up a package, we understand that there may be extenuating circumstances where this is not possible. In such cases, we ask that customers provide us with as much information as possible to help us verify their identity.
We appreciate your feedback and hope that you will give us another opportunity to provide you with the high level of service that you deserve.
Sincerely,
Daniel V Lerman
Customer Service Representative at Dokument USA
Fantastic experience: Daniel and his team are tops in the business with the services they provide. Very fast and very professional, I obtained my Russian visa in 3 weeks. Thanks.
Thank you so much for your feedback!
Fantastic experience: I had amazing experience with DokumentUSA. Got my US passport done in a week !!!! And people were so attentive and helped so much !! Great experience !
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