AAA Indiana Insurance and Member Services

Negative experience: By far the worst notary service to get paper work signed. Is there only 1 person that works there? Don't waste your time going here!!!!!!!

Fantastic experience: Excellent service, attention to detail. A great experience!

Fantastic experience: Very helpful getting my registration done for my antique plates.

Negative experience: If there’s a more accurate picture of antiquated service I don’t know of one. Helpful… perhaps. But pretty inefficient at standard operations for PA title or registration work.

Positive experience: Slightly pricey we thought , but yet we paid extra for not being AAA members.

Negative experience: Ignorant people

Fantastic experience: Love being an AAA plus member I get 4 tows and can transfer a title there without getting charged astrological amounts. They are always professional and the place is always clean.. Also with your membership you can get maps and places to visit if your going on a trip. They also have ladies who can plan the trip for you..

Negative experience: 47 year member here. I tried to call with a question about a title transfer. They don't answer their phone! Terrible customer service!

Negative experience: Only a couple good workers around this place. Rest are sparky, don't want to get up off their tails to assist. As also being a paying AAA member, it's ridiculous.

Negative experience: Do not come here for anything regarding transferring a title… they make excuses because they don’t want to do work! Just go to AutoSport or anywhere else quite frankly

Fantastic experience: Very helpful and very nice good on getting your transformers plates and renewals for your very fast the running a discount service for AAA for anybody is interested in getting a AAA membership

Fantastic experience: Trisha S. Was absolutely awesome! Had a few documents that had to be notarized. She was super friendly, knowledgeable and efficient. So much better than the Monroeville AAA staff. I will be going to this location from now on.

Positive experience: Friendly and helpful

Fantastic experience: Barb is always very nice and helpful

Fantastic experience: Friendly service with little or no wait time

Fantastic experience: Awesome people, great service

Positive experience: Kelly was friendly, polite, helpful and knowledgeable.

Negative experience: I've been a AAA member for around 15 years, and have never had such lousy service before. You can call all you want during office hours, the phone just rings incessantly. You can try contacting them via their Facebook page - they won't respond there either. I even tried contacting the national office about it, no response from them either. It really has me wondering why I'm paying good money for a service that can't be bothered to so much as pick up the phone when I very occasionally need the services I paid for!!! There are plenty of other organizations out there willing to provide better service, by a long shot.

Fantastic experience: Lady was very professional had my registration renewed. I was in and out best place to go no one in their but me was fast no waiting in line

Fantastic experience: The gentleman was absolutely wonderful

Fantastic experience: Got a triptik that avoided all construction. Made for a great travel experience!

Positive experience: Updated car registration. Fast service. Good to be a member of triple A.

Negative experience: High cost just to transfer on top of the state fees

Fantastic experience: Great ladies

Fantastic experience: Quick service and the ladies are extremely friendly!

Fantastic experience: Wonderful staff. Super friendly. Saved me a lot of money on my car insurance!

Fantastic experience: Need to put name on the list and sit in your car till you are called

Negative experience: I was stranded in the cold at night after a car accident and they refused to give me a ride. I pay them for gold membership services and because my insurance already dispatched a tow truck with an eta (one that never showed and I didn’t know wasn’t coming) aaa refused to give me any of the other roadside services that I pay for. Horrible treatment and I wish I could get my money back since they don’t honor their word. I was stranded for 3 hours. Finally my boss came and picked me up and took me to work. What if I hadn’t crashed on my way to work? I’d probably be dead, thanks. (It was 22 degrees and freezing rain)

Negative experience: I have tried calling this place for 3 days now and got no answer. Horrible service not to even answer a phone.

Positive experience: Long wait due to covid restrictions.

Negative experience: Understaffed.

Fantastic experience: Had a good experience transferring documents to get a new car. Glad to be a member as it helped with achieving discounts for their services

Negative experience: Will NEVER use their services again in the future. They made us wait in the car for over 20 minutes before calling us in and when we get back to the door THAT'S when they asked covid screening questions which my step-dad said he may have been exposed which wasn't true and they decided it was their job to lecture him and deny us services. Worst place to get service. I will gladly pay the extra $100 and go elsewhere to a place that treats us like human beings. I treated them like how they treated us like nasty pieces of trash. Ridiculous. Steer clear from this place. You get what you pay for and since it's a cheaper service you get treated like trash.

Positive experience: Called to see about insurance.

Fantastic experience: Doing some title work. Seamless service, no problems in and out, friendly courteous agents.

Fantastic experience: Still able to get about everything done in short order.

Negative experience: Not very friendly when asking them questions.

Fantastic experience: Very professional friendly and clean

Fantastic experience: Great service! Friendly agents

Negative experience: After much discussion we decided to plan a trip to Disney World. We didn't want any issues so we went to AAA. We purchased travel insurance through AAA but should have saved the money. You need a Drs excuse to get a refund. Our daughter in laws father fell ill and only had a few months to live. The insurance co wanted us to have his Dr fill out paper work stating the illness and the outcome. I feel that this is a major violation of the HIPA Law's. I wasn't going to ask her to ask her fathers DR to fill out paperwork so that we could get our money back. The insurance company is a scam. I will not being going back to AAA to plan anything and I am canceling the three memberships that I pay for. If your planing a trip do yourself a favor and go anywhere else but AAA. I know my family and I will.

Fantastic experience: I've been dealing with these great people for years, the best

Positive experience: I have been a member for at least 18 years,,,and never had any problems...when I called for any service for my car,,, they were very prompt and courteous to help me...

Negative experience: Rude ppl there. Will never use AAA again. When I lived in ny still we came to pa for a visit my car broke down had AAA and they wouldnt cover it so I had to get a loan from my landlord for almost 1000 dollars. Will never use Indiana's location again

Positive experience: Good roadside service, but title transferring services are.. lacking.

Fantastic experience: Needed registration done ASAP and they did get it done. Been a member for years love the employees though I seldom meet them. AAA does need to straighten out road service issues.

Positive experience: Local Convenient

Negative experience: I expect a notary (especially AAA) to be knowledgeable about the various notary services provided... or AT LEAST willing to admit uncertainty and consult the manual. I needed to notarize a copy of my college diploma (certified copy) as part of an international student application. The foreign institution I am applying to requires all foreign academic certifications to be notarized and then Apostille sealed by the state in order to be considered. Additionally, my medical certificates are required to be notarized and sealed by the state as part of the visa application to be submitted to the Consulate of the country where the higher education institution is located. Initially , the lady behind the counter refused my request and confidentially stated that notaries can not certify diplomas. Luckily, I had a previously certified academic qualification which I quickly showed her. Caught off guard and embarrassed, she quickly walked toward the back of the office to consult a colleague. Then, she plopped in front of a nearby desk and called the local courthouse which I could overhear her asking about Apostille certifications. She returned confused and stated that she is unable to notarize the documents because the application instructions I handed her state an Apostille seal is required. Shocked that a notary official is unaware that Apostille seals are only able to be granted on documents with local notary seals, I inform her by handing her yet another document... This time from pa.gov which of course explains that all documents must be notarized before receiving a seal. As far as my medical certificate... she suggested that I must contact my doctor and force him come into the notary... My doctor was not happy. I asked the woman if she could come to the doctors office. She said no, that’s not possible. Luckily, it is possible and there is a mobile notary in my town. I will not be using the notary services at AAA ever again. You can guarantee I’ll only call AAA when I’m in my car stuck in the side of the road.

Positive experience: The lady that helped me with my tags was very friendly.

Fantastic experience: Very thorough on accepting policy

Fantastic experience: Good people, good place and definitely on karaoke night! I sang my heart out!

Positive experience: Is ok to register your car

Fantastic experience: Quick auto registrations over the counter and quick service

Fantastic experience: The ladies who work there are so efficient and friendly. Sometimes when they're really busy have to wait and they do their best to get every customer taken care of as quickly as possible..with alot of patience and the never ending smiles.

Fantastic experience: Excellent service

Fantastic experience: Very helpful and kind.

Negative experience: We were in here to get an out of state car titled and registration. We were helped by, what seemed like, a new person that didn’t know a lot about the process. There were two other people in the place that were more experienced and knew the process better. The lady that we worked with asked several questions and persevered in getting everything done correctly for us. But it would have been nice if they other two experienced people took the time to help the lady that was helping us. There were 6 other people that came in the building and were helped while the lady that was helping us, struggled through the process. We were in this place for almost 2 hours because no one would take the time to actually stop and help our lady through the process!!! I know you had other people that walked in and needed assistance but why not stop and help the customer already there, that had been there for almost 2 hours!!! Way to let this newer lady struggle through the process and make your customers wait!!!! Crazy!!!

Positive experience: Reasonable price for insurance. Wonderful place to go when you need last minute registration documents for inspection purposes

Fantastic experience: Always get what we came for !

Fantastic experience: Very helpful

Negative experience: They are absolutely horrible. Horrible manners, horrible attitude, and don’t give you the correct information on what you need. If I could give them no stars I would.

Negative experience: Terrible service. I called ahead of time to find out what I need to bring with me to transfer a title. Turns out I was given the wrong information over the phone. When I arrived...told I was missing some information. Wasted my time.

Positive experience: Don't go on a Saturday morning, it's just too busy. The ladies are nice though and know their job

Positive experience: The people here are great and really know their stuff. There's usually a wait when I go in, but the staff is good about keeping things moving along quickly

Fantastic experience: Good service...esp. Nicole C.

Fantastic experience: Very nice people.Helpful in many ways.

Negative experience: Never again...incompetent employee could not do a simple title upload with all copies and forms accurately completed by another notary ,who had issues with the states online system. I went to Notary Express in kittanning and got quick professional service.

Fantastic experience: We have had very good luck with this group, and moved our car insurance here because they have been so nice, will talk to customers, rather than like Nationwide and Progressive who don't want any live contact with their clients. The insurance experience (and rates) is very good with AAA Indiana PA. They have been super nice with their travel support, information, brochures for members, etc. The tag registration desk is efficient, knowledgeable, and very helpful. Before somebody whines about the customer service, I would love to know who does a better job around here. Obviously it is more satisfying to come in at a time when there is not high customer volume at the counter, but they process their queue about as well as you could reasonably expect. Try to be patient. Try to be nice. If possible.

Negative experience: NEVER ANSWERS PHONE - then you go in person... and watch them NEVER ANSWER THE RINGING PHONES

Positive experience: Great services but horrible manors.