AAA Dallas Insurance and Member Services

Negative experience: My last agent Bianca, is not here any more. She was never responsive to email or calls. Came yesterday to add more coverage to my policies and saw Olivia. She had no idea if the additional coverage I needed and had to bring in a Coworker ( Jaylen) to show her how to add the additional coverage to the 2 home renewal policies. I'm the store now with noone else in the store except employees. The front desk told me they were all on extended calls and asked if I wanted to come back. ( I do not,want to pay my policies in full for the year) and no one here to accept my payment if 3 k. Unbelievable that all agents would be on an extended call at same time. The manager Scott was not in today,I hope he will correct and make a call rotation for agents. I understand the agents are commission paid as well. I do not want ( Olivia) as my new agent.

Negative experience: The worst insurance company to do business with they charge you car insurance but when you have a accident they don't pay the only total your vehicle out this is a scam company

Negative experience: Came in for international drivers permit only to discover they don’t have any available. Don’t recommend.

Fantastic experience: Came in for an international driving permit and I received the best service! The lady in the front was super helpful and made the process smooth! I was in and out in under 15 minutes. I brought in the filled application and They provided me with the passport pictures for 15 dollars and gave me the permit on the spot for 20 dollars.

Negative experience: Honestly some of the worst customer service I have ever had to deal with on an insurance claim. They make you do all the work when they are the ones at fault. They also never answer their phone calls, I have to leave a voicemail message almost every time. How can i get my situation solved when the company at fault isn't even willing to put in effort to help?

Negative experience: Called on a Friday and was told I would get a call back on Monday. Monday went by no call. I called back on Tuesday and was told I would get a call back asap. Never got it so I called back again and left message with a very nasty lady that evidently doesn’t care about how she speaks with customers. Finally a lady called me on Wednesday but I told her I had handled my business in a different way. I don’t mind telling you I was a little upset to say the least. I’ll never call that office again. Since I’m the customer I believe I deserve better service and that office doesn’t have it.

Fantastic experience: AAA Dallas Insurance and Member Services Today I had to do something very important and it was at AAA Dallas. I needed to get an "International Driver's Permit". First I didn't even know a place like this existed to provide this type of service. I found their information online and I was able to watch a YouTube video of someone talking about their service. My big thanks goes to my on site staff person ⭐⭐ "Mary"⭐⭐. She basically walked me through the process. It was very simple, very easy and the cost was very reasonable. You can take the pictures needed on site. I would definitely call ahead just to make sure everything is operational and good to go. This type of place turns out to be a blessing to a lot of people. Also having good staff members that know what they're doing like (Mary) makes this so much more easy. Thank Thank Thank

Fantastic experience: They're nice enough when you can get them, but no one answers! A couple days later the acting manager called me and explained they were in between managers, apologized, and completely corrected the situation! Restored my faith in AAA!

Negative experience: Terrible experience I came because I was having issues with my account and they say that I have to call because they can’t do that, so what’s the point of a AAA office and I tried to request another service and they say that they don’t do that…..

Fantastic experience: Loved the customer service in this place, very friendly and knowledgeable specially the guy named Bryan, he was fantastic

Negative experience: Free notary for members, but even though they have other employees in the store, they refuse to allow one of them to serve as a witness on a document. Called multiple UPS stores, and none seem to have a problem providing withesses through other store employees.

Negative experience: I've emailed, I've called, I've left voicemails I'm just trying to get my car fixed communication is the easiest thing to do but now I have to waste money on a lawyer just to get my car fixed I tried getting a check issued to my finance company name and my name still no check found a collision shop since it was a problem email the adjuster over a weeks collision center information still nothing

Negative experience: Very very very bad customer service. Like the other reviewers wrote, don't waste your time and money here. The underwriting department sends out letters and then disappear. Go with better companies like Allstate or State Farm.

Fantastic experience: Bryan Ratsphangthong was very helpful and knowledgeable on his job.

Fantastic experience: Rolando was so courteous and friendly im glad I was able to come in and join today. Great customer service

Negative experience: Definitely don’t recommend this insurance.

Negative experience: Unbelievable!! Horrible service, my car stopped at the light a 8:09 pm, my wife call, n guess what !!! They show up a 1:00am I was waiting 5 hours , I don’t recommend AAA. Un servicio horrible, mi carro se averió en una luz, mi esposa les llamo para que la remolcaran, esto fue a las 8:09 y llegaron a la 1:00am de la madrugada, 5 horas esperando. No la recomiendo,,,!!

Negative experience: Horrible servicio

Negative experience: Horrible marketing tactics! The staff call to offer auto insurance even I told him at the beginning of the call that my State Farm insurance is so low and they can not beat it. He made me waste 13 minutes between offer less than with computer correction offer me more expensive policy!! Offer less or don’t waste AAA reputation on such low and awful marketing tactics !

Fantastic experience: Their service is amazing. Super friendly and nice. Also, Their working skill is so professional and fast. Specially Mary.

Fantastic experience: Angelo did a great job towing my car this morning and delivering it to the shop. He called communicated and provided me options on how to proceed. Angelo was a professional and would highly recommend him.

Fantastic experience: Daniel was awesome. Extremely helpful ang kind.

Negative experience: Waited over 7 hours then they said I had to pay get towed on there most expensive plan 425 and my car still didn't get unstuck ended up paying 1500 to get it out .

Negative experience: I would give 0 stars if it was an option, I have been told by aaa numerous times that they will have a tow driver to me in under an hour. that was starting at 5pm. it is now 10:30 and im still waiting. I talked to a supervisor 2 hours ago and he told me he personally has a driver to send and will be there in an hour, 2 hours later nobody is here and I have received 0 calls. the people I talk to on the phone have had me on hold for over 30 minutes at a time and have zero communication skills. I literally have to tow my car 8 minutes down the road and signing up for aaa was a total waste of money. NEVER USE AAA OF DALLAS, USE A PRIVATE TOW COMPANY INSTEAD!! THIS IS A JOKE!!

Fantastic experience: Issac was so helpful and professional. He was here so fast and so polite. Top notch employee. Great company and great service.

Fantastic experience: Very friendly and helpful staff.

Fantastic experience: Fast service!

Negative experience: Made a payment late so a payment was skipped now I have to pay more money monthly not satisfied with paying more money and if you want them to move your date back they charge you more so don't make your payment late

Positive experience: Great insurance office

Fantastic experience: 106 for all yes coverage

Negative experience: Customer service was very poor Tow man ditched me and aaa service Customer was just horrible had me on the phone at least 3 hours

Fantastic experience: Went there to get an up coming vacation. Picked up a central States map of the U.S.

Fantastic experience: Was a bit difficult to locate, fortunately a worker was familiar with the area

Fantastic experience: Fast vehicle registration renewal service on Saturday. Will be coming back for other services.

Fantastic experience: Fast customer service agent was very knowledgeable prices were very reasonable and outstanding agents.

Positive experience: I haven't had to call anyone

Positive experience: Just enrolled 10 dollars for full year.

Positive experience: Paid less money. Received more for my money

Positive experience: They were nice. I was able to get what I needed and more with no problems.

Negative experience: I think AAA Texas should consider including in their member services, drivers license assistance for members to avoid long lines at DMV/RMV’s. AAA Northeast offers this service for members and it is very much appreciated!

Negative experience: I've called to change my policy 3 times and had a few concerns regarding my current policy and the rep never called me back. Geico baby Emmory I thought you were going to provide great service disappointed.

Positive experience: Once I got in the office I got some good information

Negative experience: When I tried to transfer membership from other state two years ago. The membership salesman was cheating , lying, and kept my membership in both states and charged membership fee in both states.

Fantastic experience: I have been AAA member for about 3 years now. It's realiable fast service, and roadside assistance unbelievable

Fantastic experience: Great customer service Cassandra did amazing job I like to thank her and the store manager for helping and giving best customer service

Fantastic experience: Prompt, excellent service.

Negative experience: A little high for someone with no tickets or accidents

Negative experience: Unprofessional, lazy and not worth the money

Fantastic experience: I needed a tow and was able to get a membership and tow on the same day. I've been a member for years. Fell down on finances and passed up their many offers for renewal. Really needed a reliable trustworthy tow. They had great options when I really really needed them.

Fantastic experience: Very helpful stuff and gave me things I need to pick so I was in and out .They offer great service for your membership and has good value to get you back in the road when your car suddenly dies and guys was helpful to tow my car to the shop and made me feel better and put things at ease !

Negative experience: The insurance rates were cheap until I accidentally backed into somebody's car and now my yearly bill is 400 dollars more for small damage to the bumper... I don't like this location or triple A insurance company as a whole. They got some of my contact information wrong and I had to double check with them again to be sure they got it correct.. They send me tons of junk mail for life insurance and try to get me to add another person to my policy..... Think about the trees being wasted to print out this junk mail! Then I'm forced to get the triple A membership or my insurance policy (that I already purchased for the year and thought my payment covered the membership as well but it doesn't and they won't honor my car insurance policy without the membership payment and no refund for the 1700 dollars that I already paid. ). What a dirty trick along with the rate hike! I can get a printed receipt for my policy but they can't print up proof of insurance for both of my vehicles?! I was told to come back tomorrow. Yeah sure, I live about a 60 mile round trip away! I asked for proof of insurance cards to be mailed to me and they never did. Called customer service and it took nearly two weeks to receive..

Negative experience: Was looking for Insurance Depot in the Dallas area to get car insurance. One week my phone gave me the the information. The next week it would not. I wanted to use Insurance Depot because that was the last insurance company that I used from 1996-2000. Because of my Age and my past driving history, Insurance Depot gave me a Discount on my full coverage insurance.

Positive experience: Terrible at explaining how to contact auto claims person even after she made a phone call for help.

Negative experience: Peculiar people there.

Fantastic experience: Nicole Yeats, travel agent, is awesome, very personable and very patient. Trust whatever she says.

Fantastic experience: The lady that assisted me went above and beyond and helped me out a lot. They also have tons of drinks and snacks.

Negative experience: The same as everyone reviewing here. No one answers the phone and even worse, no one returns a call. Extremely disappointing, unprofessional, poor customer. Whatever one considers bad business practice, there it is. The owner only responds to good reviews which also tells me that they've had poor customer service training and it's showing all thru the office. Frank

Negative experience: Worst experience in a AAA office in my life. Called several times to talk to someone before going to office. Nobody would answer the phone. I ended up paying almost 2x the price for an international driver's license because they needed passport photos . I could have brought the photos if someone would have answered the phone and told me what I needed before I left the house. Person behind the counter had a " I could care less attitude". AAA use to be a professional business. Not anymore. ANSWER THE PHONE!!!

Fantastic experience: Love having multiple coverages with AAA. Nina and others are very friendly and efficient.

Fantastic experience: This place was very helpful. Sometimes team is a little slow to start but they could see I was struggling with my two toddlers and they really problem solved what we needed and got us finished in a reasonable time frame. They have most things you will need from an AAA. Conveniently located.

Fantastic experience: Mr. Jonathan Salazar is the definition of exemplary. His professionalism and care for his customers is above and beyond. My wife and I couldn't have spoken with a better rep. Thank you Jonathan.

Negative experience: Jay is very rude at this branch....

Negative experience: Good service

Positive experience: Good quotes,but somewhere else better,friendly staff,clean place.

Negative experience: I did not even get to talk to an insurance agent the receptionist was so rude I left. I canceled my service with AAA and now with progressive.

Negative experience: The insurance agent Nina could not help me anything every time I visited in last two years. Horrible service experience!

Fantastic experience: Very helpful

Negative experience: Horrendous and inefficient service

Negative experience: I switched to AAA Texas because I saw they were rated high in some polls and my boss recommended them as well. My agent is very helpful and he hooked it up with some discounts that saved me some money. With that being said, I filed a claim with them last month because someone hit my car who happened to also be a AAA Texas insurance holder. While I was with Geico, all i had to do was go to a repair shop drop my car off, pick up a rental, and everything was paid for and hassle free. Not the case with AAA Texas. Long story short, I paid out of pocket and they're dragging their feet to pay me back. The claims adjustor (Kayla Rushing) out of the DFW area has been little to no help. She won't return phone calls or emails. It wasn't until I called her manager that I got an email response. Save yourself the trouble. Go with another insurance provider. I'm switching back to Geico first chance I get.

Fantastic experience: Your experience depends on who you meet. I met a very nice specialist, Denean. She was very hospitable and helpful!

Fantastic experience: Just switched both my auto and home owner insurance from AARP to AAA and saved some money sales agent Ronnie Lerma was outstanding taking care of all of my needs and was very pleasant to deal with after having a terrible day up until that point. Thanks Ronnie!!!!

Fantastic experience: These folks have continued their exemplary service for many years. Whether I've locked my keys in the trunk in the rain, needed a jump start or run out of gas on the top of an airport parking garage or in its bowels downtown. Timely dependable service like no other. I will never be without a membership!

Fantastic experience: So far so good

Negative experience: if I could rate a zero I would. I called for a tow they sent me a guy to jump off my car that was not the problem so had to call back for a tow again waited a total of five hours. i get a letter saying I used up my tows for the year the one day counting for two. I can not get a person to respond to my letters. Horrible service but they sent me a renewal notice ha! AS IF!

Negative experience: AWFUL CUSTOMER SERVICE Donta Howard: Manager Dee Clinton: Employee Honestly, I believe AAA is an underrated insurance company. People in Texas may not be too familiar with them, but I believe it's better than other insurance companies, especially, in Dallas. Before you become a member and receive quotes, they treat you well. HOWEVER, once you pay and they receive your money (for COMMISSION), they totally ignore you AND don't follow up, either. I'm speaking from personal experience and this has happened on more than one occasion. If you ever try to get a hold of them OR their supervisor, they NEVER ANSWER OR RETURN A PHONE CALL. ANOTHER THING, my home address on file is incorrect and the least they could do was clarify, to ensure that I'd receive it in an orderly as well as timely manner. HOWEVER, I was just informed by the 1-800 number today and I shouldn't have to go through all of this trouble myself. This is COMPLETELY UNACCEPTABLE AND INTOLERABLE. If you do decide to use AAA, then look elsewhere to ANOTHER AGENT AND MANAGER.