AIRTKT

Negative experience: Scam….My husband and I bought tickets and cancelled within 24 hours. We were told if we cancelled we would get a full refund. The staff acknowledged this and said we still had to pay $100 administrative fee, (which is not a full refund). The staff stated this is in their website however we explicitly asked about a full refund and no mention of administrative fees were mentioned. The staff states we agreed to this however the form we signed mentioned nothing about administrative fees. This company needs reported to FTC. Update fine example this is a company who still does not value a FULL REFUND policy if cancelled within a 24 hour period and shares private information in a public platform.

Negative experience: When you book tickets beware of extra services for additional charge. I did not add anything extra, but still was charged and not refunded.

Negative experience: I'm going to sue these guys. They run a scam site. DO NOT PURCHASE THROUGH THEM. Luckily they are based in CA, should be a slam dunk case. UPDATE: Their response is a lie. They have refused to nullify the charges.

Negative experience: The representatives are all in India, the rude way in which these reps speak to people needs to be studied in communication courses. The level of rudeness/pompousness is out of this world. Yes the plane tickets are cheaper however it’s a nightmare. They have hidden charges and will try to overcharge your card if you don’t know the rules. One member will tell you one thing and another will try to over charge you. They tried over charging me by another $400 one day later of purchasing my ticket in addition to the $900 price I already paid for my ticket. I had to contact Delta and my card company. It’s as if the tickets are free or they are the doing you a favor. Delta representatives told me what the ticketing agency’s were saying was not true.

Negative experience: I had purchased my family tickets from Airtkt for future travel. After three months, due to some unforeseen circumstances I had to cancel my flights and I called Airtkt support. I was told that I cannot cancel tickets even though I had purchased a platinum travel protection plan with my booking and according to the protection plan "You will not incur our cancellation fee if the booking is cancelled within 24 hours from your original ticket purchase and will receive a full refund." I was told to take a booking credit instead that can be used in future. Now, when I'm trying to use my credit to book a flight for next year Airtkt is saying that it will expire within one year of original purchase so I don't get why they did not just cancel it when I called them and refund the money. I have no plans to travel this year so my $3000 is all gone into their pocket. When I called them last week they said the expiry date is from Airline and I confirmed from Airline they clearly said that they don't have such expiry thing. Now, instead of giving me a future booking or cancellation they are saying that they can't do anything. You can see all $3000 is gone into their pocket and no one else. This company is terrible. Be aware everyone. Please do not book your tickets from this site, rather pay a little more because eventually they are going to charge you more some or other way later. Terrible terrible company! clear looting from the customers. Looting people hard earned money.

Negative experience: I purchased my family tickets from Airtkt. After one month, I got an email saying that there is a change in your tickets and nothing mentioned what actually changed, I had to review it thoroughly to figure that out by myself. I noticed that one of my flight times was changed by 15 mins and just for that, Airtkt charged me even though everything else is the same. They directly charged my credit card which is on their file even without my authorization. This company is terrible. Be aware everyone. Please do not book your tickets from this site, rather pay a little more because eventually they are going to charge you more some or other way later. Terrible terrible company! clear looting from the customers. Another instance happened. this company is no trustable. please do not book your flights from them. I had purchased my family tickets from Airtkt for future travel. After three months, due to some unforeseen circumstances I had to cancel my flights and I called Airtkt support. I was told that I cannot cancel tickets even though I had purchased a platinum travel protection plan with my booking and according to the protection plan "You will not incur our cancellation fee if the booking is cancelled within 24 hours from your original ticket purchase and will receive a full refund." I was told to take a booking credit instead that can be used in future. Now, when I'm trying to use my credit to book a flight for next year Airtkt is saying that it will expire within one year of original purchase so I don't get why they did not just cancel it when I called them and refund the money. I have no plans to travel this year so my $3000 is all gone into their pocket. When I called them last week they said the expiry date is from Airline and I confirmed from Airline they clearly said that they don't have such expiry thing. Now, instead of giving me a future booking or cancellation they are saying that they can't do anything. You can see all $3000 is gone into their pocket and no one else. This company is terrible. Be aware everyone. Please do not book your tickets from this site, rather pay a little more because eventually they are going to charge you more some or other way later. Terrible terrible company! clear looting from the customers. Looting people hard earned money.

Negative experience: Worst ripoff ever! Charged my credit card $50 every time the airline changed their flight times. Ridiculous!! Please look at the BBB reviews on this company. Really bad!! They are crooks!!

Fantastic experience: Sure this company is not perfect, but im saying this from my experience, been using Airtkt for years now, never had a problem with them. (maybe it's just destiny for me not to have problems with them) and hopefully that my relationship with this travel agent will stay at 5 stars, they also provide one of the cheapest deals out there.

Negative experience: Terrible service! Flight was changed. Charged $50 per ticket(bought 5 tickets) for change. If i wud have gone through airline…..there would be no charge for change. Called for at least $200 refund…..willing to pay $50 for change but kept telling me ‘ this is their policy’. DO NOT USE!!!!!!!!

Negative experience: Worst experience ever. So today I purchased a ticket and called back and tried to change to another time and pay the difference. I asked what the difference was he said the ticket would be 400 when I saw it online for 380. I would have to wait for my other ticket to be refunded, I told the guy that I would just keep my previous ticket so we ended the call. He called back to say he cancelled the ticket and I was charged 50 dollar service fee , 15 dollar that was to protect my ticket. And another 10 dollars. I communicated with him that I never asked my ticket to be cancelled , he said well it’s done now. My bank stopped all payments and refunded my money. Never buy a ticket from them.

Fantastic experience: I recently booked my flights through AIRTKT, and I couldn't be more satisfied with their service. From the moment I reached out, the customer service team was incredibly responsive and helpful, guiding me through the entire booking process with ease. They found me the best deals that perfectly suited my schedule and budget.The agents were knowledgeable and provided me with detailed information about my flights, baggage policies, and travel insurance options. What stood out the most was their patience and willingness to answer all my questions, ensuring I felt confident and well-prepared for my trip.On the day of travel, everything went smoothly, just as they had assured me. The attention to detail and commitment to customer satisfaction truly sets AIRTKT apart from other agencies I’ve used in the past. I highly recommend their services to anyone looking for a hassle-free and enjoyable travel experience.Thank you, AIRTKT, for making my journey so pleasant and stress-free. I will definitely be booking with you again in the future!

Fantastic experience: I didn’t look at reviews before booking and have not yet flown but I have confirmed my and my children's tickets through the airline directly in addition to the emails from Airtkt. It seems like most of the reviews the company can shut down with further details as well as acknowledging multiple times there were errors made and corrected yet the review didn’t adjust rating I think people like to complain and don’t like to read the details Also wondering how many who had issues even tried to call them before turning to review It’s my youngest child’s first flight and thanks to this company it has been stress free so far ❤️

Negative experience: Don't do service with this people... they made u pay a certain amount that we have agreed n then find out they make a mistake on the date of reservation date n I had to pay extra for their mistake.. and now recently they deleted my flight seats that I had payed n to the airline ... I even called the airline to fix this mistake n they told me that apparently the agent made some changes n deleted my seats ..

Negative experience: FRAUD alert!!! This company is taking your card information and booking your flight with their card. Why would a company do that? Because they can cancel the flight, leave you stranded at the airport and still keep your money and get a refund from the airline. This caused me so much hassle with inquiries about my travel because they did not have my card information on file. You are better off buying directly from the airline. They did infact cancel my flight and I was never refunded.

Fantastic experience: Booking a flight through Airtkt was a breeze, thanks to their user-friendly website and competitive prices. Their customer service team was incredibly helpful when I needed to make a change to my itinerary. On the day of my flight, everything went smoothly, from check-in to boarding. The flight itself was comfortable, and the airline staff were friendly and accommodating. Overall, I highly recommend Airtkt for their excellent service and hassle-free booking process.

Negative experience: We tried using flight credits to book a round trip flight and their agent was slow, unhelpful, and ultimately a complete hindrance to our trip. Despite telling him 4 times I needed to add a lap infant he neglected to add one. He entered multiple personal details wrong which delayed us at the gate including gender and date of birth. The whole process was difficult, timely, and devoid of true customer service. I will NEVER recommend anyone to use their services. Stear clear unless you want a headache filled trip. If I could give 0 stars I would.

Fantastic experience: I recently embarked on an unforgettable journey with AirTkt, and I am thrilled to share my exceptional experience. From the moment I contacted them to plan my trip until the final farewell at my destination, every aspect of their service was impeccable. I'll be using their services again!

Fantastic experience: AirTkt was very helpful in getting my family tickets for a very reasonable price. Will recommend them to all my family and friends. I will use them in the future!! Thank you AirTkt!

Fantastic experience: I had a great experience with this business recently and have been using them for a number of years now. If you're ever in need of sorting out your flights plans, these guys are the place to go. From the get-go, they were all about making sure I got the best deals without breaking the bank. They knew their stuff inside out and found me flights that fit my schedule. They were super quick to respond to all my questions and kept me in the loop at every turn. What I appreciated as well was there was no last-minute surprises and no stress. Definitely, would recommend AirTkt!

Fantastic experience: I couldn't be more pleased with my experience with AirTkt. From the ease of booking tickets to the excellent customer service and seamless travel experience, they exceeded my expectations at every step. I highly recommend AirTkt to anyone looking for a reliable and stress-free way to book tickets and travel. I will undoubtedly be using their services again in the future.

Fantastic experience: Best Booking Experience. # 1 Service

Positive experience: So many times I booked tickets from in Very reasonable rates. Recommend my friends and family Thanks

Fantastic experience: I had an excellent ticket price actit was amazing on Delta nonstop. It was very smooth interaction!

Positive experience: Kinda surprised by the other reviews. We have been using Airtkt since 2015. We LOVE it. Always the cheapest. Spain, South Africa, London and within the U.S. hands down cheapest and great customer service. I was diagnosed with cancer after we bought tickets to South Africa, we bought the insurance for the first time before we knew about the cancer. They refunded all our money, minus the small fee. No hassle. We last booked before Covid. So not sure if management changed since or what but we have never had any issues. Price always better than others!

Negative experience: I purchased 2 tickets on this agent. The prices was really reasonable. After purchasing I got a confirmation # letting me know that my booking was completed and they are awaiting confirmation from the airlines That was a red flag for me. I looked up their reviews and everyone who booked with them had the same complaint of not receiving the service they paid for and were robbed of their monies. I am now awIting to see if they billed my credit card. As of now they have a $0 charge. I will not be answering nor responding to any of their correspondences so i would not be billed. This company is terrible. Be aware everyone.

Negative experience: SCAM. They charge the same price as the airline but slap on additional fees of their own. Can’t ever get ahold of someone on the phone, and they never issue refunds, just beat around the bush for hours. They will charge you if you want a refund too, but you will never see said refund. They keep your credit card on file from the original purchase to charge additional fees (completely illegal). Do yourself a favor and buy straight from the airline. Airline refund policies are amazing in comparison.

Negative experience: Don't use this agency. Big Scam.

Negative experience: The price for a ticket is good the problem is that company should not have the responsibility for your tickets and them call you and request for your credit card information. I do not why the company need any information about your payment when they ready-made a payment. Be careful this company still your money. Please read the people review before you booked the ticket

Negative experience: This is a scam company. Yes, you will get your tickets, but they will charge you $50 every time the airline adjusts the times. They will email you to let you know of the change and when you respond to the email they take that as your consent for the charge. Their Customer service is any this but. They just repeat that it's a non-refundable fee and you should have read the terms and conditions. If you ask to speak to a supervisor, they are never available, and you will get bounced back into the queue. Asking to speak to the fraud team gets the same results. They put you in a never ending loop of people telling you no and another hold. They don't tell you that they are transferring you either. Just terrible. If you use them never respond to any email after the initial confirmation and just use the airline's app to track your flight.

Negative experience: Fraud alert ! Fraud and scam company. Please DO NOT FALL for their lowest price deals. They are such a waste and so their customer care associates. Giving ONE only star, and would be happy to give Zero if I can.

Negative experience: It would be negative 5 stars if I could! Cancelled a ticket the same day, was charged $75 by them even though by law there is no fee by airlines for 24 hr cancellations. It's been 2 months and I'm still waiting on the refund!!! They took the $75 the same day, but couldn't refund the same day? Other agencies I have had no problems with, other agencies refund same day! 2 months!!! SCAM!!! I am working with my credit card company and will be filing with BBB! Do not work with this company!!!!

Negative experience: BIGGEST SCAM EVER!!! This company clearly pays Google to come up when an unsuspecting customer searches for an airline customer service or flight change. They LIE through their teeth and claim to be affiliated with the airline then pressure you into making a split decision based on fear. I was lied to and told there was only 1 seat left and 1 flight that day. Then these morons force you to speak to the scam artist that stole your money to begin with when you call to confront them and request a refund. And then they have the audacity to yell at you and claim they did nothing wrong. They claim to be affiliated with large airlines but when you actually get to the real customer service team of the real Airline on the phone, they have never even heard of this bogus company. These are deplorable human beings sitting in India with all fake names just waiting to pounce on their prey. This isn't a legit company it's a phishing scheme. They have 2 days to issue my refund or I have an international attorney on standby waiting for their stupid response. I was charged $350 when Delta Airlines charges NOTHING for same day changes. They kept yelling at me trying to say they didn't charge me it's the difference in fare which is a total lie. Next stop BBB but it won't matter. These idiots wait to pounce on people when they are overwhelmed and distressed bc they missed a flight etc. And look at the other reviews the Owner just keeps arguing with every single person on these reviews. Reallll professional Sir.

Negative experience: Exceedingly rude customer service. The lady who picked up the phone on 10/09/2023 at 2:18PM EST was ill-mannered and disrespectful individual. I called back again to get her name since she hung up the phone on me while I was speaking, but they could not tell me. I don't recommand them at all.

Negative experience: This is a scam, fraud, fraud fraud. Do not use this company.

Negative experience: They gave me good deal but when the airline not us or them changed flight times they billed us a $100 due to the small print. First and time and last that i will use Airetrkt

Negative experience: I wish all of the agents there will get cancer straight in the balls so bad people scam scam scam

Negative experience: I wish I could select -5 stars because they’re for sure a scam. I booked 2 fly ticket with them last year. They canceled one and them and did not want to give me a refund. They keep on blocking my calls and putting me on hold. I called back the day after the guy told me that they would give me a credit for a next fly. I took it because it’s better then nothing. This year when a call to use the credit no one answer the line for the credit ticket by coincidence and the only line working is the one for new reservation. For sure a scam guys don’t use the website it’s not worth it. Plus the agents are rude

Negative experience: Is a scam company. Deduct my money without give me ticket. I tried to call them, the service guys just transfer to voice record without doing anything

Negative experience: This is a total scam you can't get ahold of anyone by phone and all they do is email you a fake reservation and take your money

Negative experience: I booked a trip for 2 because the price was great. They switched it to one (which was by far one of the most expensive) and told me they could not refund a certain part of the charges equaling about $40. They are a scam, lie about what they do, and are nearly impossible to get in customer service, and refused to give my money back even though they made the mistake, and I called them on it within minutes of ordering. Reported to the BBB, and will deter anyone from ever using them, not only for their immoral business practices, but because they were also the most expensive of all the sites I looked at. Do NOT trust or use this company.

Negative experience: Reserved 4 tickets. This service charged over $20 above the actual cost of the total fare. The service also charged me for extras that were not reflected on the actual reservation. Save your money as this is not a reputable service.

Negative experience: An absolute SCAM. After booking online, agent called me and wanted the email address and phone number directly attached to the credit card I used. He told me if I did not, he would cancel the ticket. I said yes, let's do that. They charged me a cancelation fee for a ticket that was never even booked/confirmed. Good Grief...

Negative experience: I agree with 0 stars. Unfortunately I did not research airtkt before booking an international flight. The flight is not until December and one of the initial flights changed already and we received an email saying that we had to confirm or the tickets could not be confirmed. We were then charged $75/ticket for this change which we did not initiate. After contacting customer service I was told there was nothing that could be done.

Fantastic experience: I always happy with you

Negative experience: Absolutely the WORST service of its kind. DON'T waste your time with these people!!!

Negative experience: This place has got to be a scam! I am unable to reach them via phone, chat, etc. ZERO stars for them! [It made me give them one star in order to post, but that is NOT my sentiment!]

Negative experience: Worst experience ever with a travel agency. The agent “Alberb” spoke over me as I attempted to explain my need to cancel my flight due to another flight that was cancelled due to weather. Instead of answering my question, he repeated himself several times that the flight I was attempting to cancel “shows no cancellation and I’d need to pay a fee to do so”. What’s worse is that I called the Airline directly, and it appears this company has cancelled my flight anyway, without the voucher/refund re-issued. Though a legitimate “company”, they’re practices are beyond questionable.

Negative experience: DO NOT USE THIS TRAVEL AGENCY. MY ELDERLY FATHER BOOKED A FLIGHT WITH THEM AND IT IS NOT A LEGITIMATE AGENCY. THERE IS ZERO CUSTOMER SUPPORT. YOU WILL BE ON HOLD FOR HOURS IF YOU "PRESS 2 TO CHANGE AN EXISTING RESERVATION". WHEN I FINALLY SPOKE TO AN AGENT, I HAD TO TELL HIM WHAT FLIGHT I WANTED TO CHANGE THE RESERVATION TO - I WAS USING GOOGLE FLIGHTS AND COULD PULL UP OPTIONS FASTER THAN HE COULD. HE SAID THAT HE WOULD HAVE TO CALL THE AIRLINE DIRECTLY TO SEE IF THE CHANGE WAS PERMITTED - BUT THEN TOLD ME THAT HE LEFT A MESSAGE FOR THEM AND WOULD CALL ME BACK. HE THEN HUNG UP THE PHONE WITHOUT CONFIRMING ANY OF MY CALL DETAILS. I USE TRAVEL AGENCIES FOR WORK ALL THE TIME AND THERE HAS NEVER BEEN AN INSTANCE WHERE SOMEONE "LEAVES A MESSAGE" FOR THE AIRLINE. I CALLED BACK AND THEN DIALED "1 TO MAKE A NEW RESERVATION." SOMEONE IMMEDIATELY ANSWERED AND WHEN THEY FOUND OUT I HAD AN EXISTING RESERVATION, THEY JUST TOLD ME THAT THEY WOULD "TRANSFER ME TO CUSTOMER SUPPORT" AND THEN I WAS ON HOLD AGAIN. DO NOT - REPEAT - DO NOT USE THIS AGENCY.

Negative experience: I had to cancel flight, they charged a lot, and then took forever on the phone to reschedule with them. I will never use them again.

Negative experience: Scam scam scam. They act a middleman and charge huge handler fees.

Negative experience: The worst service ever in my life, booked a ticket, my money was taken out and there was no ticket for over 8 hours. Don’t use them . They’re scammers

Negative experience: Please read the other reviews, this is a scam. After booking a flight, and not receiving the e-ticket, I started getting worried. I called customer service and waited on hold for about 2 minutes before going to Google to read the reviews. Immediately hung up the phone and called my bank to stop the transaction, and luckily was able to stop it in time. Dont give these guys your money.

Negative experience: Please read the reviews and believe them . DO Not book with this agency. This agency does not deserve any stars. They are scammers who are also very rude. I contacted them regarding a ticket purchased an hour ago. I asked the agent if I am able to cancel the reservation without a fee since I had just made it. He said yes, I would be charged a fee. When I told him most agencies and airlines give you at least 24 hours to cancel, he hung up the phone without responding. Mind you, I waited 40 minutes to get an agenct on the lines. I would never book with them and advise anyone thinking of booking with Them that this would be a mistake. The cost is also higher on this site than if you go directly to the airlines.

Negative experience: Do not purchase from this company. They changed my booking numerous times, I didn't want a schedule change. They lied about a flight cancel. From MIA to CHI, and Chi to Appleton.nwhen I checked with the airline both flights where still scheduled. Then on hold multiple times for long periods of time. I also purchased insurance and now submitting a claim. Speaking with this company about coverage for this they referred me to the insurance company. No documentation to support why airtickt change my schedule flight, the airline didn't cancel either flight. They do not care and do not want to help you. It's about the sales for them. The airport couldn't help me since I purchased the ticket through this company. Don't buy anything from here. It's terrible. Now I have to contact my credit and various agencies. The flights that you sent me an email stating changes was false. When checking the flight numbers where not changed at all from the airport. I made no changes to my flights. I received emails from your company stating flights where changed. the airline could not help me because I purchased my tickets through your company. The flights were still going and did not change. You changed my flights. The flight out of Mia to Ord early am was still flying, the connecting flight from Ord to Atw was still flying and was kept. Period. Your company moved me, not the Airline.

Negative experience: We purchased tickets in 2020, before COVID, had to postpone due to COVID, and then had to request a refund in 2021 because I got pregnant. Still haven’t received my refund and they keep giving me the run around. They keep saying copa hasn’t approved the request yet. Please, please, please, don’t go through this agency.

Negative experience: Staff are rude and hang up on you, they have a very strange verification process, no other flight agency has wanted to patch us through to our bank going to be giving business to CheapOair instead

Negative experience: Cancelled flight in March 2020 due to Covid outbreak in the USA. When contacting company for refund, they said they had to have Booking ID to reimburse funds. We could not locate the number at that time. Several emails & phone calls were sent regarding the situation. Again they said they couldn’t help. Found # & now they say airline will only reschedule not reimburse refund! Will never use this company again. Very rude customer service!

Negative experience: I just spent 50 minutes on hold so that I may buy another ticket just like the ticket I just bought last week for my son. I gave the guy my booking ID number. He asked me another question in which I did not hear or understand him. I politely asked him what he had said and he hung up on me. Very very rude customer service! I'm not going to spend another hour on the phone just to talk to somebody else who's going to be just as rude.

Negative experience: My flight was canceled and it has been 3months still fighting with them for my refund. The airline canceled the flight, I had insurance on this flight just in case this happened still can't get my refund. Thir customer service is rude, unhelpful and waiting to speak to someone takes more than 30minutes. Worse company to deal with. Yes they are quick to take your money but when anything goes wrong they are no help.

Negative experience: Am still trying to get through after calling multiple numbers to inquire/cancel a ticket purchased before the fact I was emailed that the fare I had purchased was no longer available?? Don’t you think I might have wanted to know? And if fees are involved for canceling a flight fare I didn’t sign up for, there will be a claim filed against this company with the BBB. Very slippery!!!

Negative experience: Public Service Announce to those who are thinking about booking or have booked tickets with Air Tkt with your travel needs. Read the Terms and Conditions. Yes, there is a $75 service fee for each passenger for any changes to flights for example; the times of departures made by the airlines. My issue with this is that customers are not given courtesy email or phone calls about fees for revalidating tickets due to departure changes or cancellations. You will receive a notice from the airlines about scheduled change followed by an email from Air Tkt informing customers about the change. Email will state "We have been advised by the airlines about the schedule change in your flight(s). Please review the given flight information carefully and reply us back to confirm the changes so we can exchange/re-validate your ticket(s). If you will not reply to the email, you might miss the flight." I replied with "I am good with schedule change". After a day or two, my credit was charged $140 without my consent; verbally or written. I called Air Tkt's customer service to inquire about the charge and was informed that it was fee for the revalidation of our tickets. I explained to representative that it is the airline who made the change and it's out of my control. I also mentioned that the tickets were paid in full. Secondly, I asked why did my credit card get charged without verbal or written authorization? I requested for refund of fees which was denied. He kept referring to "term and conditions". I stated to the customer service representative that customers should be given a courtesy phone call or email stating the fee before charging credit cards. I told the representative that Air Tkt has a bad business practice that deceives customers. In all of my years traveling and dealing with various travel agencies; this is by far the worst experience I have ever had. My recommendation for customers when faced with similar situation is to ignore Air Tkt's email and confirm with the airlines yourself to avoid paying the unnecessary fees. The tickets are good as long as passengers arrive at the airport on time for their scheduled departure flights.

Negative experience: Very bad experience. I got charged $50.for Air Canada changing the times for my flights.

Negative experience: UNPROFESSIONAL COMPANY . DO NOT WASTE TIME WITH THEM , UNLESS YOU WANT TO BE SCREWED .

Negative experience: WAITING

Negative experience: DON'T trust to airtkt never ever. Their agency so rude, impolite and never say the truth to you. They charged us $200 to change the date of thicket when I emailed them I want to change the ticket for back home first time they emailed $274 for changing the ticket next day emailed us is ganna be $383 .now nobody answer the phones. I put review here and yelp , Facebook, everywhere very day. I will tell to my all friends DON'T TRUST and DON'T BUY tickets from you.

Negative experience: THEY ARE A SCAM!!!! Please don’t waste your money!! I wish there is something less than 1 star

Negative experience: If I could go into the negative with stars I would. They are really good at scamming you of every single dime you have to your name. Rude customer service that hangs up on you when you call them about it to.

Negative experience: I bought 3 airline tickets using this company. Soon after buying the tickets, they started calling us stating that the airline changed the times of the flight and they have to charge me up to 75 for each ticket and if I cancel I will lose all the money of the tickets because they were 'non-refundable''. I agree the first time because I was afraid to lose the tickets. Plus their clauses are very vague and made me believe that the charge would be if I made the changes not the airline. They continue trying to charge me over and over and ended charging me up to 300 dollars in changes of the flight that was out of my control. I was like 4 to 5 months away from my flight and was afraid that they would be charging me until then. So I risked it all and decided to cancel the tickets, however before I did I called the airline directly and was able to get out of the scheme and fortunately they allow me to cancel and refund the tickets in full.

Negative experience: First time experience with direct scammers. Save yourself money and headache. My flight was cancelled 24 hours before travel time which is understandable in this COVID times. In other to get the refund in cash I was told to pay extra $200 which I did. It’s been 2 months now and still no refund and they’re all acting clueless. I had to go to another agent and bought a brand new flight ticket. At third point, I just want my full refund including the $200 that I paid for from them, and this is the last time dealing with them or doing business with them.

Negative experience: Don't book with this company. They are scammers.

Negative experience: Scam Alert.

Negative experience: This is a scam site. They hang up on you when you call to inquire about the unauthorized charges they put on your card. My flight was automatically updated by the airline itself and this company charged a fifty dollar reauthorization fee (which they did not previously inform about). Very unhappy, I already can't afford to fly, let alone keep paying more money every time the flight schedule is changed, which happens pretty frequently when you book in advance. I hope they respond to this bad review, since they won't respond to my calls.

Negative experience: I thought they were the best in business but after I bought my tickets it all changed. After the death ( COVID-19) of one my relatives that I was supposed to visit , I wanted to cancel and get my refund, I was told to send the death certificate and will take a couple or three weeks, but it’s been over a month, Every time I call they keep saying they’re waiting for the airlines to respond and when I call the airlines the response is from them is “It’s up to the agent.

Negative experience: I am not usually writing a review, but with my situation I had to. the agent on this company are so rude even you talk to them nicely regarding of the booking i bought they hang-up the phone after a 2hrs wait. I know your doing your best but please fixed our problem.

Negative experience: If it was possible to leave the review with no star I would. For July 2020 me and my fiancé bought a ticket to our hometown in Cape Verde and due to the pandemic our flight were cancel. Since then, we’ve tried to call and always be told that we have to call the flying company because they were suppose to give them the money so that they could pay us, and when we call the flying company TAP they told us that the agency are responsible for the money and there were nothing that they could do. Since then it as been the same back and forth, when I call 1 they tell me to call 2 and when I call 2 they tell me to call 1 .....I know you got the ideia. Well there is nothing we can do but I will make sure to let everyone know about the bad experience we had.

Negative experience: SCAM ALERT! I used AirTkt to book R/T international flights for Feb 2020 and needed to be changed due to pandemic lockdown. I have called every month for the PAST YEAR with no resolution on the ticket refund (they knew what they were doing) so that too much time would pass for me dispute the charge. They were low enough to charge a change fee on each ticket even though travel was not allowed and advised that if I book and need to change again due to travel conditions I would be penalized half the price of the ticket. Here is a prime example of a company that is capitalizing on the pandemic.

Negative experience: BEWARE! This is a very unethical business. They sold me their “Platinum” Travel Assist plan, which is advertised to be the only way to avoid paying their exorbitant service fees for any changes to your reservation. Once they had my credit card information, they proceeded to violate their own policy by making an additional unauthorized charge to my credit card of $300 six weeks later after the AIRLINE had made an AUTOMATIC change to the flight times on my reservation six weeks earlier when the airline’s flight schedules got updated. The airline automatically placed me on an alternate flight when their schedules changed, which is a totally normal and routine occurrence, and is to be expected, especially when purchasing tickets well in advance. This routine update to me reservation has handled entirely by the airline. Six weeks later, this company charged me a $300 “service fee” once they found out that the airline had updated my reservation due to a routine update in their flight schedules. This was an unauthorized charge to a credit card that they had on file from the original booking. Even if I had requested a change service, the Platinum plan coverage that they sold me up front should have covered it with no fee. Note that the Platinum plan is different than the Premium plan.

Negative experience: They said I had a credit to fly on the interjet but I call interjet and the phone is disconnected. The website does not work for interjet. Our flights were canceled due to Covid 19. This was in April 24,2020, it is Dec now. I seriously believe the Attorney General should contacted. I book my flight from Airtkt and no one else. They refuse to give my money back. Do not buy from them.

Negative experience: Do not use this company!!! They charged $75 per $270 ticket to refund us for flights that were canceled due to COVID. **Edit based on response from Air Tkt. You cannot arbitrarily decide to charge customers a certain amount based on a company's financial hardship. I am waiting for you to send me the specific passenger carrier document where I agreed to the charge if the flights were canceled. I would prefer to discuss by email if you would please respond to the two I have sent.

Negative experience: This company is sham. Avoid at all cost! They have been lying to me about my refund and been holding my money. I got the airline to refund my unused tickets due to COVID and the airline indeed issued the refund but to airtxt instead. They kept accusing me of lying saying that the airline never agreed to a refund so I sent them the confirmation email form the airline and screenshots from the website directly. After a month of negotiations, they told me either they refund me only half of my money or i can keep it all with them as credit. I explained to them i needed my full refund not half but the representative got rude, started screaming and hung up on me. Your business is a joke and I should have read the reviews first!

Negative experience: Got hung up on after 30 minutes on hold with this company if I could give a 0 star I would.

Negative experience: If I could give this company a negative review I would. I will be calling the Better Business Bureau tomorrow they are rip off

Negative experience: I BOOKED THREE ROUND TRIP TICKETS WITH THIS SHAM COMPANY. I AM STILL WAITING FOR THE ETICKETS AND IT HAS BEEN OVER 38 HOURS. THEY DONT SPEAK GOOD ENGLISH, ACTUALLY HARDLY CAN UNDERSTAND THEM! NOT FRIENDLY, NOT A GOOD COMPANY. DO NOT BOOK THROUGH THIS COMPANY!!!!!

Negative experience: I purchased a flight with “cancellation insurance” and I wasn’t able to make flight and these scammers are telling me they cannot return my ticket and are giving me the run-around. Not only that, I was on hold for over 3 hours. I cannot believe this is legal.

Negative experience: Customer service is terrible. İ coUldt talk with them about my ticket during last 3 days waItin in long calling. Staff is unfriendly and no service.

Negative experience: When booking my ticket there was a second step to authorize the payment of which I did not authorize. They went ahead and charged my credit Card then when I called they charged me a $50 cancellation fee. Poor customer service the agent refused to allow me to speak to his supervisor and then proceeded to hang up on me. Cheap prices but you get what you pay for, I will never book through this agency again. Also I left this review on their website and it is no where to be found so when I continued looking I did not find a single review with less than 4 stars but most had 5 so they are clearly filtering their review on their website.

Negative experience: Worst customer service experience ever.......would avoid booking through them.

Negative experience: I will save my phone than to purchase a ticket from them. Employees are super lazy and have no respect. If I can give negative star I will

Negative experience: I made the mistake of purchasing tickets with this company. I regret it dearly! I agree with most of the comments posted here. I have had a horrible experience with them. They barely speak English, they are not customer service oriented, they have been rude to me and have threatened to charge me $50, if I cancel. They keep telling that if they verify a bit more information, then they will send me the E-Ticket. That started via text, email, and phone call over 24 hours ago. That has yet to happen. It has been a nightmare! Do not purchase tickets from this company and tell everyone you know not to do it either!!!

Negative experience: I bought tickets through Latinofare since they had the best pricing. Long story but please read. I got an email stating I won’t get my e-tickets until verification is complete. I went online and did that. Then I got a call and an email stating the transition is on hold pending verification. I checked my bank account and my charge went through and processed by Aeromexico. I called and was on hold for about 30 minutes and when I finally got a hold of something I couldn’t understand what he was saying. He told me I need to verify some info and to confirm my name, # and address because my bank couldn’t verify that info for them. Thought that was strange and he could tell I hesitated so he said they can charge my account an amount less the $5 and they’ll refund me. Thought that was strange as well but he did it anyway. Then I was sent an email that I had to reply to and confirm. He told me I had to write something similar to the sample response which I’ll post. “I have read and reviewed the reservation including passenger names, flight details, travel date and charges for Eros Tours & Travel booking ID . I have found, all information is correct and keeping with all applicable laws, I agree and authorize third party payment for this booking and accept charges of USD on my card. I hereby acknowledge and agree that I am purchasing non-refundable (unless fare rules permits), non-transferable ticket(s). I also understand and agree that it is my responsibility to review the final amount and the flight information for the booking ID prior to making a purchase and confirming this transition. I agree that after the airline ticket(s) has been issued, I will not file a challenge or dispute to the charge that will be placed on my card for the above amount.” That seemed super sketch as I have purchased online flights from third parties. I asked if I had to do this now and he said yes right away. I decided I needed time and he got upset. I called my bank right away and they said DO NOT reply to them and to call Aeromexico. I explained what happened and they said everything is good on their end and they sent me my purchase confirmation. Long store but be careful. I first got an email from latinofare then another one but the email is from a company called airtkt. I think they were trying to double charge me and have me sign away saying I can’t dispute that second charge. Airtkt and Eros tours are related. Google before purchase!!!

Negative experience: This is the worst company you ever want to purchase air ticket!!! I bought a ticket on its website, didn't receive confirmation, made calls, had to wait 30+ minutes each time to talk to an agent, all agents I talked to are the hardest to understand English speaking persons. After more than 5 hours and multiple calls, my credit cards still get charged twice and the promised E-ticket is still not insight. I'm still working on it, in the mean time, WATCH OUT!!! 2/13/2019

Negative experience: If there's a negative star, I'll give them that. Bad service, wrong information & pricing. It's a scam website. Do NOT use it!

Fantastic experience: So I booked a ticket to Thailand for 3 of my friends got a nice deal for a trip in June. Overall it was a great experience just had to wait a tiny bit over the phone but it was worth it since the price was cheaper than other websites. Will be going to your website to look up future travels, so lets see hoping for good prices.

Fantastic experience: found them on top list for flights to India, i booked and got tickets in less than 1hr. no hassle. website is easy and clear no gimmicks no hidden cost. gave my seat and meal request and got same with airline. they called my dad only once as he was paying for my ticket. i think its a good way to make sure no one is misusing card . yes they take extra steps to verify purchase but i feel with such high rate of fraud its good. better be safe than sorry . well done guys ! thanks for putting my trip together. big shout to Lisa who helped me.

Negative experience: Worst ever!!! I wish I saw the reviews before booking with them... If you want to keep your sanity NEVER use this company.

Negative experience: DO NOT buy tickets through this agency. I bought a ticket and they wouldn't send me the e-ticket called them twice and I would be on hold for hours. The people you speak to barely speak English. I called my credit card company and there were other charges in there from them that I wasn't aware of.

Negative experience: Fraud! Fraud! Fraud! The price promised by this company of 500 dollars of round trip tickets doubled when they billed my credit card. We discovered the a bill on our credit card vastly differed than what was sent to us by email. Avoid like the plague!!!! You have been warned.

Negative experience: Wow I cannot even begin to describe in coherent words what a TERRIBLE company this is. Called 5 times on two different phones, with wait times over 30 minutes long each time to simply have the operator pick up and then hang up immediately. Keep in mind, this is a company run by grown men who knowingly train their employees like this. Finally, a man picked up who had a THICK Indian accent and had trouble understanding. He basically calls me an idiot and then HANGS UP. WHAT? I finally figured it out myself, no thanks to the support. I will definitely not be using this company in the future, even if it was free. Lord help my soul after this experience

Negative experience: This is a sketchy site. It cost me 300 bucks reschedule fee (I'm lucky I did not have to pay for the entire trip again). If you pay with credit card, your US credit card will sometimes not work but you will get no email regarding the issue. Instead you get a congratulations screen. When I got to the airport, on the day of my 2 month round the world trip, I found out that no ticket had been reserved in my name through airtkt. Had to delay my trip for a day and pay 300 bucks to the airline to reschedule me. Their prices might seem lower then competitors but expect to have issues like this when booking through them.

Negative experience: AVOID at all costs. *If you have any difficulties at all, expect the end result to be unfavorable to you* Customer service is abysmal- 30 to 40 attempted calls to customer service were met with a "the party you are trying to reach is unavailable". If you do get through, expect to wait for 45 minutes. There is no "live chat" button- if it pops up at all it does so on its own. This company also operates as Eros Travel, and Cheap Fare Guru, both with universally horrendous reviews. Their apparent business model is to take your money, provide as little service as possible, and part ways with you. Expect to be misdirected, have your time wasted, and ultimately be disappointed.