AAA Seattle - Cruise & Travel

Fantastic experience: Very friendly and knowledgeable staff

Positive experience: Maravilhoso

Fantastic experience: Went here to get an international license. The staff was SO nice and helpful. Recommend this place 100!

Fantastic experience: Went to get an international driving permit, was in and out in less than 15 minutes.

Fantastic experience: The place to get the International driver’s license

Fantastic experience: I was looking for travel and they planned it for me.

Fantastic experience: Went to get IDP, very easy process. Was helped immediately.

Fantastic experience: Friendly and helpful staff.

Fantastic experience: Cool

Fantastic experience: AAA is a great organization with helpful staff!

Fantastic experience: Great!!

Fantastic experience: Came here to get an International Driver's Permit, got in and out in less than 10 minutes! Make sure you come prepared with all the documents needed, and it shouldn't take long. They also have the form there in case you walk in trying to get one, but you will still need the photo.

Negative experience: They are not start tow your car before you leave. When they came tow guy told us you can leave ,go to your warm house, and he waisted until I leave there , He didn't start his job before I leave and they are not accept to go with them they still saying Corona things

Negative experience: They are NOT professional and they are irresponsible, they lost my husband car key. We called honda road service and they sent us help with this company, We wanted to tow car to Honda of Seattle , Towed guy said they don’t accept car for repairs I know a place they are good with this I can tow there ifYou want and we accept .The day after they towed the car, we went to the place where it was towed. The authorities asked why did you throw away the car, where are the keys? And we shocked it should in your drop box! . And they showed us a big sign on the window “Do NOT DROP KEYS , We are not accepting cars after store closed. But towed company dropped car and they offered that place for towing. We take a uber to home again for took spare key. Than I ask help from my friend we talked with a honda dealer and they accept car for repair. That that we paid for uber (100$+) Honda roadservice charged (180$) because we didn’t towed car honda service They lost key(220$) And I lost my daily wages (250$) And my husband. Lost wages (300$) Total cost this towed : 1050$ And they REFUSED. To pay 220$ car key cost ! Now I’m thinking I think if this company damaged the car they wouldn't have paid for it either. Because we called 15times them sent 10text and TOWED guy never call back us NEVER We are thinking to cancel our AAA plus membership because of this company Im sure if they showed up next I will refuse them and I ll call back Aaa and gonna ask different company not this shop never ever never They deserve 0 star

Positive experience: Amazing place

Fantastic experience: Despite covid-19 they can help you with air and hotel in countries with open borders.

Fantastic experience: You can buy foreign currency here. Customer Service is always great!

Fantastic experience: I needed na International Driver license in a hurry, and the folks at AAA helped me out same day. They sell a variety of travel goods in the showroom, so that was a cool.bonus.

Fantastic experience: Went here to get international driving permit. It was quick and simple. Staff was very nice and helpful. Permit fee is $20, instant photo $12 (Feb 2020).

Positive experience: Had a little trouble finding the place, but once we got there it was like finding a safe harbor in a storm. Very friendly and helpful staff, bright, clean and well organized, and a clean rest room. Couldn't ask for more!

Fantastic experience: My travel agent was very efficient & knowledgeable. She would always get back to me in a timely manner as well. The vacation of my dreams ... finally coming true.

Fantastic experience: I went for an International Drivers Permit and the process was seamless. Sarah was extremely helpful and made it quick and easy. The whole thing took only minutes and while I waited I looked at the travel merchandise they had available and it was priced very reasonably. I picked up a travel book on Scotland for my upcoming trip.

Fantastic experience: I recently had my vehicle towed following a heater hose failure. Thankfully AAA has always been there for me. I had the privilege of having George Hirtman as my tow truck drive. He was a stalwart gentleman, great conversationalist, and was incredibly punctual (arriving WAY ahead of the ETA that was quoted to me over the phone). To highlight why this experience was so above and beyond: this happened on New Years Eve. George, thank you so much for sacrificing your holiday evening in order to take care of my old car! ~ Dustin Bartolucci

Fantastic experience: Nice setting. AAA can help you with all kinds of travel information and products. Thanks for the coffee!

Fantastic experience: Great knowledgeable service!

Fantastic experience: Very help for planning trips

Fantastic experience: Triple AAA doing great job and maintaining best with on time thanks

Negative experience: The people don't know how ti help if there's an issue and my PREMIUM policy i bought (for the 3rd time) i had to wait 5 days to use my towing and was treated like a new customer (and charged to renew my account) because i didn't renew within a couple months of my last one expiring. I was angry when i left this office, and charged an ADDITIONAL $42 TO GET MY STOLEN CAR TOWED 11 MILES...........You are NOT a valued customer to AAA, even tho the ENTIRE YEAR IS PAID UP FRONT!!! To reply to 'the owner' I already did, and they told me they didn't care, it's policy.

Fantastic experience: What started as a desperate need of assistance 3 years ago has turned into a trusted friendship. I cannot speak highly enough of the team at AAA Interbay, Megan, Heather, Johanna, just about everyone there! Thank you again for working so hard to help me, even for such a small thing.

Fantastic experience: Great services and service.

Fantastic experience: Heather is amazing

Fantastic experience: main. Really enjoyed working with Mimi S. She did an amazing job planning our family trip. From start to finish she covered everything an made sure we were happy with the choice. If there was ever an issue she worked with us to figure it out.

Fantastic experience: Excellent service in working out a car rental in Hawaii. Never disappointed!

Positive experience: The staff here are very friendly and helpful. I needed to get a new International Driver's Permit (IDP). The process was quick and efficient. The reason for 4 stars is that I think the cost is excessive. $10 to take and print a small photo??? Come on. And $20 to write a few lines in a paper book for the actual IDP is ridiculous.

Fantastic experience: Always helpful.

Fantastic experience: For travel and insurance, roadside assistance! AAA Is the way to go! Weeeeeee

Fantastic experience: Excellent service. Completely helpful.

Fantastic experience: It's a AAA travel place. Good service and friendly people. Not much else to say. Free parking.

Fantastic experience: Sue Winter was Super helpful! I've been a member for a long time and it's worth it.

Fantastic experience: Great travel store.

Positive experience: They were helpful.

Fantastic experience: Always have good customer service here. Friendly and knowledgeable.

Fantastic experience: Fast and friendly

Positive experience: AAA services were great - BUT!!!!! I'm in the belief that moral values in the Seattle & Tacoma no longer exist! Stayed in a Tacoma Travel Lodge - and talk about shady characters lurking around every corner, and then I had a non smoking room but the pot stench coming in via the bathroom vent about did me in! Traffic delays any and everywhere I went, with findings most of the delays were from the rubber necker's were to watch some homeless person being arrested or controlled from what appeared to be drug related issues. Same issue in three places on I-5 from Washington border with Oregon to Seattle.

Fantastic experience: Ella is fantastic.

Fantastic experience: Excellent service. Lots parking. Has everything for travel

Fantastic experience: Just moved here from Orlando. Time to get some passport photos and switch to the WA location. The staff was so helpful and friendly. Photos were super quick. They gave us so many suggestions on things to do and see here in Seattle. So glad they are so close to our new home.

Fantastic experience: They are great I will use them again and again .I have already asked Heather to help me plan my next vacation. They really take care you, high marks

Negative experience: Kathy at the Seattle store was very helpful and timely. My low rating came from Down Under who helped book our trip to New Zealand, north Island. They would only quote me the total price for the excursions and hotels we booked, they did not break it down for me. I was able to collect the prices on line and in person at our stops. Down Under charged us almost exactly double for the entire trip than I could have booked myself. Now that I have the experience, I will never use them again. I am all for a fair commission but 100% mark up is wrong. AAA would only refund us $400 for a kayak tour that was canceled due to weather. They had no interest in any other rebate.

Fantastic experience: Very helpful for AAA members

Fantastic experience: As always, we were treated with concern and respect when renting a car in Chicago on short notice. Found a coupon and saved us an extra $50.00.

Fantastic experience: I'm updating this post from a previous review. Nancy from this office is fantastic. Super knowledgable and well prepared. I highly suggest making an appointment ahead of time, especially if you are trying to meet with someone on the weekend. The experience this time around was exactly what my wife and I expected from AAA. Looking forward to our vacation!

Fantastic experience: I wanted to keep a couple maps in my car for emergencies and since I am a AAA member they gave them to me for free!! They were so friendly and helpful!

Fantastic experience: I needed street maps for new areas outside of Seattle metropolitan: and AAA had them! No line, friendly service as usual. They've remodeled so it may look like it is closed from the outside, but they are still at the same hard to enter and exit location near the Magnolia Bridge.

Positive experience: AAA has closed several offices in the area and is opening this new space instead. The space is being completely renovated, and will be quite large when finished (open for business but still under construction early June 2016). It is not centrally located but includes free parking.

Fantastic experience: My sister is coming up to Seattle from Wyoming in July so I wanted to plan a trip that would showcase the best Seattle and the surrounding area had to offer! I started looking around for some ideas: The Olympic Peninsula looked inviting, or maybe a hike at Mt. Rainier, or how about the Kitsap Peninsula or Antique shopping in Snohomish? There's also La Conner, or Sudden Valley, or perhaps the beautiful Chuckanut drive in Whatcom County? It was obvious I needed help so I called AAA and Heather answered the phone and we set up a time for me to come into their office to figure it all out. I'm extremely please with the results! Thank you! We're going to have a great time! (TripTik here we come!)

Positive experience: The ladies were courteous, helpful and knowledgeable...

Fantastic experience: Very helpful. Gave me lots of info and maps.

Fantastic experience: just went in for maps and information. very helpful and willing to go the extra mile.

Fantastic experience: My motorcycle clutch cable broke & I needed a tow to get my motorcycle towed home & my insurance didn't cover it , so I jointed AAA & all the people were grate, from the young lady in the office to the tow truck driver. I don't have any negatives to say about them. Just had a wonderful experience with them all, I'm glade I jointed. thank you.

Fantastic experience: Walked in, renewed my subscription, walked out. Took 2 minutes. Excellent.

Fantastic experience: Always helpful

Fantastic experience: I booked our second cruise this year through this office. I was pleased before, now I must say that I am elated with their consistent standard of service. Both times my agent Kathleen was very adept at helping me stay within my budget and at advising me of what made a good deal. This cruise, when I missed confirming my reservation, Kathleen reminded me. And then when I was unable to print my tickets, she went far beyond the call of duty and made that happen. Of course, I met her with 'chocolate' in hand.

Fantastic experience: The agent at AAA in Seattle spent weeks with me planning a 25 day trip to Europe: Barcelona, London area and Norway. Her expertise and patience provided me with a flawless itinerary. I used trains, underground, buses, planes and a ship - everything was corordinated perfectly. The hotels were all clean and well-appointed, she had to accomodate five for half the trip. Not an easy task. I had a wonderful trip, thanks to her time and help.

Fantastic experience: I had the BEST experience with AAA yesterday! It's kind of a long story, but bear with me as it was particularly epic. About 4:45pm yesterday, my husband sent me a text saying that he and one of our friends were stranded at this really obscure "off the beaten path" hike on Mount Rainier as the truck battery had died. He asked me to call AAA since his phone wasn’t getting reliable enough reception to make a call and there was a storm coming in. I spoke to Mark, who managed to be completely sincere in his concern while still being calm and professional. He worked with me to figure out where they were exactly through a variety of online mapping venues and to find a tow truck that would be willing to actually go out that far into the middle of nowhere. Mark couldn’t guarantee that he’d be able to find someone willing to go, so while he worked on it, he encouraged me to look into other methods of rescue, including: park rangers (who wouldn’t go because it was technically not part of the park), the local county Sheriffs (who argued between the 3 counties as to who’s responsibility that particular piece of land was), other local tow trucks (who wanted to charge upwards of $1200), and the state fire marshal (who never even called me back). When I had completely reached my wits end and was preparing to go up the mountain myself, Mark called me back to confirm that he’d found a truck that would be able to go up there! We worked together to pinpoint the specific map to give to the driver and I was assured that someone would be there within a 3 hour window. He even explained that they normally have a tighter window, but due to the location… naturally the longer wait was to be expected. My husband’s phone battery died and I didn’t have contact with him for nearly 4 hours, and with not knowing what the conditions were or if they were safe I was in a bit of a panic until Mark called me back to tell me that the tow truck driver was with my husband and our friend and they were all safe. I was so relieved I started to cry on the phone. Mark was so considerate and wonderful, I will likely name my firstborn son after him… or maybe my next pet, but at the very least my next houseplant.  I would also like to give a huge shout-out to Ricky at Grant’s Towing for braving the pot-hole filled roads to rescue my husband.  AAA came through for me when literally no one else would. Thank you!