Undercover Tourist

Negative experience: Buyer be warned, you are better off purchasing direct through the parks due to the extremely small discount at the expense of flexibility and customer service. We needed to change the start date of our tickets to Universal by one day and UT refused, though you can easily do it on tix purchased direct. UT forced us to cancel the tickets for a 5% fee on the total spend. Will not ever use these guys again.

Negative experience: Do not use, they use high pressure sales to tell you "last day for savings" then the deal will be better in a few days. They work on commission so they will not credit you if you find a better price. Don't use

Negative experience: We just bought Disneyland tickets and same day few hrs later found that they were cheaper on Disneyland website for same day and age group. I contacted them for price matching, they were UNABLE to do that. I asked them to Cancel my tickets and Refund, they mentioned 5% charge to do it so basically no option. Really disappointed but taking this place of our list of trusted vendors for future trips.

Fantastic experience: I have used this company for 3 trips to Disney World now. I had ZERO issues, the electronic tickets linked perfectly. Everything showed up on MDE and I had no issues getting into the parks. From purchasing tickets to using the crowd calendar this company is amazing!

Negative experience: Very disappointed with the customer service of this company. I purchased a park pass for my Mom and the same day they started running the adult ticket for child prices special, so I called to request a price adjustment. They would refused to do it because I had already linked the ticket to my Disney account. Very disappointing! I will be purchasing tickets directly through Disney from now on, since their customer service is impeccable. It’s worth a few extra dollars!

Negative experience: We last used them in 2018 with no problems. Went to order Universal tickets through them this time and could not put the payment through. Tried on four Canadian credit cards. Was flagged as fraud each time by our banks. Even when our banks lifted the alert, the payment wouldn't go through. I even tried with PayPal. Sorry, but when you can't make a payment with any of five methods, that says a lot about the security and reliability of the site and company. Bought directly through Universal and instead of there being a $350 price difference as Undercover claimed, the price difference was minimal -- under $100 for the same tickets, same dates. Really disappointed but taking this place of our list of trusted vendors for future trips.

Negative experience: I had someone fraudulently purchase over $2000 with of tickets from this company, I called them immediately and informed them that this was fraud, so they cancelled the orders and didn’t allow the tickets to be received or used and marked the purchases as fraud. Even though they did this they said they will not issue me a refund and that would have to file a dispute through my bank, so I did. After a few weeks of my dispute being reviewed the dispute agent from the bank did a three way call with me and the company to try to get everything settled. They confirmed that all the tickets were cancelled and marked as fraudulent charges. At this time they said that they would send me a refund by check in the mail since they could no longer refund my card because I cancelled it after the fraudulent charges, which means they did have the ability to refund the card when I originally called. Since they said this, the agent automatically closed and technically denied my dispute case because if a refund is granted there is no longer any dispute. Three weeks go by and I hear nothing so I call them again to check in and I’m told “Actually the request for your refund has been denied, but the purchases are marked as fraudulent so you can dispute the charges through the bank again” So now I have to restart the dispute process all over again because even though they have the purchases marked as fraudulent they are trying to keep the money. I would never purchase from this company, if they do this over something they know is fraudulent I can’t imagine how horrible the customer service would be in other situations.

Fantastic experience: Great company very helpful and happy to use them

Negative experience: Do not ever use this company. I had used them for my trips for years, but this past summer they accidentally canceled my tickets without even realizing it (I happened to see they were gone on my Disneyland app the week before we left). That was in July of 2024 and I am STILL trying to get refunded 6 MONTHS LATER for THEIR mistake. Beyond unbelievable.

Negative experience: Undercover sold tickets at a premium price. When one of the parks closed due to weather, they refused to compensate for the value that could not be used and deflected responsibility to Universal. Universal refuses to compensate because it was purchased through Undercover. I would not recommend buying from Undercover. After purchasing the tickets, we found other vendors offering similar or better price anyways. I am still trying to get Undercover to compensate for the difference in the ticket value but have already wasted 4 days and am not getting anywhere. At this point, I would say it's not worth ever buying tickets from Undercover Tourist.

Negative experience: I LOVE UCT! The prices are fantastic, almost everything has a refund policy, no travel insurance necessary! The customer service is just out of this world amazing! Lacy is absolutely Fabulous! 5+ stars for the entire Frog Family at Undercover Tourist!!! ^^^ that was 2 years ago. Current: no one speaks clearly, no compassion, you get a robot. Forget about a refund. Sell outs.

Negative experience: Purchased the discovery cove package. The grand reef which is open to snorkel with tropical fish closed at 10 due to a medical emergency. Never reopened discovery cove said that we would have to contact undercover tourist for it because that’s where we purchased the tickets from. Reached out to them and was told 48-72 hours for a response. Our trip is over in 90 hours highly disappointed

Fantastic experience: Purchased NASA tickets and saved money over gate prices. I was able to walk right up to the gate and scan the tickets that were emailed to me, on my phone. Worked great! Then I received an email with a free download-able Guide to all the Disney Parks and the Universal Parks. It was 19 pages long of tups, tricks, explanations of how things work like the Fast Pass tickets, recommended attractions and rides, ride height requirements, budgeting breakdowns, etc. Very well put together guides!! Thank you! Will definitely use Undercover Tourist the next time I am back in Orlando for a family vacation.

Negative experience: Recieved wrong ticket, immediately requested new more expensive ticket and was denied by Undercover tourist's customer service.  After contacting theme park directly, the theme park could not locate ticket and advised they would gladly upgrade my ticket if it could be located.  Never thought Undercover Tourist would have an issue with an upgrade and extra money, especially when theme park did not have an issue. The ticket number used by Undercover Tourist did not match the one used by the theme park and because of this they (theme park) could not do an upgrade. Spoke with Undercover tourist multiple times day of purchase.  They stated no refunds (I was not asking for one), modifications, or changes even though the theme park had no problem allowing an upgrade to this ticket. Undercover Tourist stated the theme park had denied any changes, that was not true.  Seems UCT just did not want to lift a finger to help. Terrible experience with Undercover Tourist.  Purchase directly from theme park and not a third party ( under cover tourist ) with a lack of customer service.

Negative experience: Bad experience with undercover scammers . I bought an all day pass from them to Sea world and it turned out that it doesn’t work in the whole Sea World, it was partial places so I didn’t use the tickets and I called immediately to return it and they said they can only provide 95% of the refund. Scam alert!!

Fantastic experience: I've purchased many a theme park ticket through this company over the years and they have never disappointed me. I love that there is virtually no cancelation fees when I purchase through them as opposed to get tickets directly from the parks. They are always very quick to respond to my questions and are so great to work with! Wonderful customer service!!!

Negative experience: This company just tried to charge $130 on my business card, absolute scammers. They even tried to send a code to my phone number. Thankfully my bank flagged it and I locked my card. I’ve seen some other reviews saying the same thing, DO NO TRUST THEM. They should be in jail.

Fantastic experience: I ordered tickets for WDW and received them immediately.

Fantastic experience: Reputable site for info across Disney and Universal - which is what many families are looking for. Received QR codes and passes on a timely basis.

Negative experience: They had my tickets starting on the wrong day. We went to get in the park early and tickets didn’t scan. Fortunately Disney made accommodations to help us but we lost our early entry to get in line. Contacted Undercover Tourist customer service to let them know about the problem. They didn’t seem to care and they said what do you want us to do about it. For me, saving a few dollars is not worth buying from them.

Negative experience: Purchased movie tickets and popcorn vouchers and they don't work. Although their customer service is beneficial the outcome was horrible. Reach out to AMC a number that will not assist you over the phone was what I was told. I've spent a couple of hours trying to get this resolved and it seems like I might spend a few more in hopes I can at least get the movie tickets I purchased since they denied my refund request and can't support me with a purchase I made directly through them and not AMC. Disappointed.

Positive experience: Bought the 14 day Busch gardens and sea world tickets plus discovery cove with dolphin swim and free parking. The price was amazing and I saved hundreds of dollars for a family of four. We did have a stressful first day because the e-ticket was not recognized for free parking or admission at the Busch gardens ticket window. We learned that you have to take the e-ticket to "guest services" where they can print "real" tickets which work for all 14 days. I wish this step had been included on the ticket instructions! Not sure how you are supposed to get to guest services because it's inside the park! I guess if you have time go to the park the evening before and ask to go to guest services. Show the e-ticket to the parking attendant and hopefully they will let you in although the bar code in the e-ticket will not work for parking. We did have a wonderful time but I wish the e-ticket could just work at the ticket window.

Fantastic experience: I've purchased our WDW tickets from them many times over the years. Reputable company, as good of a deal as I've ever found on Disney tix. We've never had a single problem and I've referred tons of folks to them who had a good experience as well!

Negative experience: This place is a scam they promise the whole money back on their website here they only give us 95% of my money back I place a order from them I ordered the wrong tickets within 3 min of me realizing it was the wrong order I called to ask them if they can switch it they could do they have me only 95% of my money back from a mistake I make what a joke this place is DO NOT PLACE A ORDER WITH THEM

Fantastic experience: Truly have the best information and best prices for theme park tickets. Great customer service. Very knowledgeable and helpful when planning your trip.

Negative experience: Inquired regarding a current booking and received ZERO response. I may cancel and book direct with Disney. At least then I'll have customer service if I need it. Disappointed with this agency. That's why I seldom use 3rd parties. I guess I won't be anymore.

Negative experience: Worst Experience Ever! I tried booking movie tickets on website, but the order failed. Got a confirmation 3 days later, by which I'd already seen the movie. Customer service response? Tickets are non-refundable. Terrible website functionality and unhelpful customer service. Avoid at all costs!

Fantastic experience: Saved money and when I made a mistake, their customer service was so helpful and fixed the issue for me.

Fantastic experience: GOOD COMPANY. NOT A SCAM. I am a repeat customer. I've purchased WDW tickets from this company many times with no issues whatsoever. They arrive instantly and link flawlessly. I've never had need of their customer service. Everything has always worked at least as good as advertised. Linking tickets to my MDE is a piece of cake. If I ever let my AP expire, I'll buy tickets from this company again. I have read some of the negative reviews. Some don't understand how the parks reservation system works. Some blame the company for having an unpleasant day at the Parks. One bad review is blaming the company for the actions of someone who stole her credit card number. Another bad review allowed their tickets to expire and blamed the company. Read the reviews - don't just look at the stars - and decide for yourself. As for me, I will continue to sing their praises.

Negative experience: My experience was bad , I do not recommend this site, I had issues with expiration dates on tickets , when I call for help I felt like they didn't really want to help , after a few phone calls and complaining..finally refunded 95% of my purchase . Save yourself time and headache, don't buy here

Fantastic experience: Thanks to Undercover Tourist had a fantastic week of hitting the parks. Did both Universal Studios and Disney.

Positive experience: I was looking for Disney discounts, which I found, but nothing I hadn't already seen on similar sites.

Fantastic experience: I like to stay at Disneyland Paris parks hotel for Christmas vacation on December 1 on Friday charity way home and Saturday clean house

Fantastic experience: They are very good. I needed to change the ticket, called the customer. They did all the required help. Very good support. Thank you.

Negative experience: Be very careful this company will sell you tickets for a closed down park without telling you they are closed and not give you your money back when they knew it wasn't open they are a fraudulent sales company

Negative experience: I was hacked. The crook booked a $1200.00 trip through this website with my money. Payment was pending when my bank and I called their service representative. They gave us the run around, then hung up on us. They could've stopped this transaction, but instead allowed it to go through. I'd bet money, if they ever get anything wrong, or you need a refund, good luck. Once a place like this has your money, consider it gone...

Negative experience: Do not use this company, they are scammers! Purchased a ticket to howl o scream at Busch gardens. I showed up and was told my ticket was invalid and they were having a lot of problems with this this party seller. I had to purchase another ticket to get in. I’ve sent several texts through the chat system with no response. Spoke to someone on the phone who said they would refund my ticket, it would take three days. Still haven’t received a refund. Wish I had checked the reviews prior to buying.

Fantastic experience: We have used Undercover Tourist to buy Disneyland tickets probably 10 times in the past decade and every single time they are amazing! We find the BEST deals and the few times I have needed to call customer service (ie I mis-booked something) the staff is incredible. They are the definition of going above and beyond for their customers. I highly recommend UT to anyone looking for great deals and even better customer service!

Negative experience: Agree with the others on poor customer service, avoid this company.

Negative experience: I don't know who these people are and have not done any business with them but they tried to charge $704.20 to my debit card for I don't know what. Fortunately, my bank flagged it as suspicious activity and declined it so I don't have to go through the rigamarole of disputing the charge.

Negative experience: They will not help with a fraudulent transaction.

Fantastic experience: WDW tickets at a slightly discounted price compared to the Disney website.

Negative experience: DO NOT PURCHASE tickets from here. They falsely advertised tickets in Michigan but the concert is actually in IOWA!!! They won’t refund me. Terrible company.

Fantastic experience: I get my Disney and Universal tickets here!

Negative experience: I would give a ZERO if I can. They suck!!!!! DO NOT buy from them. I bought from them and waited for hours at the gate. I was told that there was a system problem. I called the Customer service and the lady who picked up the phone told me she would cancel and give me my refund. And It has been over one month I still haven't gotten my refund. I called them many times, and I was told a manager would give me a call back everytime I called. Never received any call back. DO NOT buy from them!!!

Fantastic experience: So much information. Great prices.

Fantastic experience: Get discounted tickets to Universal and popular attractions.

Fantastic experience: It is amazing and my kids love the attractions

Fantastic experience: Good

Fantastic experience: The tickets came in less than 15 minutes after purchase and had no problems redeeming them at the park

Negative experience: Scam company with nonexistent customer service. If you get any response from them regarding an issue, it will be something like, “I’m sorry. We don’t understand your concern. Can you please explain it to us again for the 3rd time?” Screenshots, detailed step-by-step explanations, phone conversations… Nothing works. They basically will try to wear you down until you determine that it’s no longer worth your time. Avoid this company at all costs.

Positive experience: I didn't make a purchase but if deals on amusement parks are real & parks accept them then they would def be a bargain

Fantastic experience: Love ❤️ the crowd calendar ️ and tips!!

Fantastic experience: Great website, go to if you visit Orlando

Fantastic experience: They have been amazing, unfortunately my wife got covid and we had to last minute cancel, Lacy H was able to help us and we are so happy she did! We will plan again and definitely plan on using undercover tourist again!

Fantastic experience: Great prices! Easy to deal with. Never any issues with the tickets.

Fantastic experience: We always get our Disney tickets from them and have had excellent customer service!

Fantastic experience: Good Deals on Disney Tickets

Fantastic experience: I can't say enough good things about this company. Have used them many times for disneyworld tickets and today ordered SeaWorld tickets. Even though the disclaimer says allow 24 hours for delivery, I recieved the e tickets immediately and used them today.

Negative experience: Beware, it's a scam

Negative experience: I should have looked at the reviews before booking through these guys. Their “reservation numbers” are not recognized by the hotels, their contact info is missing in their automated e-mails (shady) and their customer service has the worse attitude. Never again.

Negative experience: worst experience ever

Negative experience: Agree with other posters on this forum. Perhaps they used to be good, but if you read recent reviews they’re dire. My experience appears typical - tried to purchase tickets on the website for three days at Disney World Orlando; got an email the next day saying they needed to verify me. Emailed back saying I was not a robot, giving my phone number, telling them to call me. Nothing. Repeated emails over the next five days; zero response. Becoming anxious about getting the reservations at the parks I needed I gave up and booked direct through Disney; a fast, efficient, seamless experience. Had my tickets and park reservations in minutes. Cost me an extra $120 over using Undercover Tourist but worth it to avoid the hassle. Seeing the other reviews here I think I made the right decision.

Fantastic experience: Got to reasonable tickets to universal studios Orlando and I'm going again next year

Negative experience: More expensive than Universal website and they dont reply to emails.

Negative experience: I bought a ticket but they didnt send me

Fantastic experience: Always the best deal. Hidden gem of a site to get great deals on Universal, and Disney!

Fantastic experience: Just want to say Lacey in Customer Service was a great help to me this morning. Thank you!

Negative experience: Terrible complicated experience. They wouldn't allow the purchase without talking over r the phone. And then it wasn't just the person who called, it had to be another person. I called them. Nope. They had to be the ones to call me. I asked why I couldn't just wait on hold and they had some lame excuse. Then my phone rings once. I was literally sitting by it the whole time and they hung up after 1 ring. I got an email saying "they tried to get in touch with me .." fun. Start the process over. Finally get the call back and now they want to deposit money into my bank account and have me go online and read the numbers back. Or else they won't let me purchase the tickets. Whole experience is frustrating, and almost sketchy. There are easier ways for fraud protection and I can buy a car with less background checks.

Negative experience: Almost everything I have tried to buy here is more expensive than just.buying from the source. They say it is a better deal but add a bunch of taxes that makes it more expensive.

Positive experience: A few months ago I purchased tickets to Disneyland. I got them really fast and had no problem redeeming them with Disney. However, this Spring Break, my family and I made 2 separate purchases for SeaWorld tickets and had trouble both times. We had to contact customer service to verify our purchase, which was hard to do because of how busy they were. I understand that they had us verify our purchase to defend against fraud, but if that is the case, there should be a heads up or it should be immediately told to us that we need to verify the purchase. Although we should have purchased tickets earlier, and maybe that would have fixed our issue, it caused a lot of frustration when we still didn't have them after hours of waiting.

Negative experience: Don’t bother purchasing if you expect customer service. The savings isn’t worth the frustration you experience getting ahold of someone when THEY screw up. Over 1.5 hours on chat being booted 3 times. Multiple calls where no one answered. Their emergency line turned off their phone.. no email replies.. Tickets purchased and verified days ago never sent.. Had to battle through to receive my park tickets with entry selected for today.. When I finally got ahold of someone, the agent was apathetic and offered no resolution outside of sending the tickets finally. No apology, no offer of a discount for the inconvenience.. ARes Travel offers the same deals and same prices.. Book with them for your park ticket needs for LA and Orlando

Negative experience: Very Bad service, there customer service number does not work, I ordered amc tickets but did not receive them . I would not recommend going thru them.

Positive experience: I have talked with the customer service, just asking questions about cancelations and how the Universal Tickets would work, and They seemed very nice and knew about the tickets in question. However It makes me way too nervous to make such a large purchase and See all these negative reviews. I may be wrong but I'm going to go with my Gut Feeling and Order Directly with Universal Studios through the Universal Studios Web page. I know it will be more expense but really only by about $130. The only Reason I was considering using a 3rd party was for a solid cancelation policy. I'm not so sure and reading the negative stuff makes me unfortunately go to the main source and buy direct.

Negative experience: Its a scam Your reservation is not reliable They took 4 days to confirm hotel room Evantually they couldnt secure room and cancelled Ended up paying high price for last minute reservation

Negative experience: Nothing was open, The mask were unbearable, the rides were an hour and a half because there wasn't it many open to wait in line. The food was tough the lines were tough the people were rude we stayed an hour and a half and my friend even rented the scooter 100 dollars and left, non-refundable so she took that $100 on top of the $160 that we each paid for two day pass and took a loss. We didn't go back a second day needless to say. And there's only one other place in Orlando you can use the second day ticket which is there at aquatica. Don't do it

Fantastic experience: Loved it!! customer service was excellent with a very fast response. Cheaper tickets and amazing bundles that definitely make you save extra!! Everything was legitimate and had no problems with anything.

Negative experience: I wouldnt give them this but I had to to leave a review.. My husband booked our tickets to do the pick 5 in Orland fl we NEVER received our tickets for this. They sold us tickets to Idrive go kart track which is permanently closed and has been for a while. The only thing they go right was the medieval dinner show tickets. We ended up just getting a full refund because they screwed up. Not to mention we spent over a half day on the phone with them and waiting on call backs to figure out what went wrong . Not the way u want a vacation to start out. We will NEVER USE THEM AGAIN.

Negative experience: THIS COMPANY IS A SCAM. I've been trying to get my Disneyland money back and they have been absolutely useless. I purchased these tickets right before the pandemic and they refuse to give me a refund. They keep trying to get me to call Disneyland to get my refund when they are the ones that took my money. They refuse to take accountability for their incompetence. Their customer service is a joke and they clearly do not know what they are doing. Save yourself the headache and buy your tickets anywhere else but these guys.

Negative experience: We ordered tickets last night and received confirmation that our order was placed and we were charged, but we have yet to receive our e-tickets. We have been calling all day in an attempt to get ahold of them, but there is no answer. The voicemail lists the office as open, as does the website, but no one has answered or returned our calls. We have sent an email requesting information about our order, and we have only received an autogenerated reply. I will not be using them again.

Negative experience: They sold us FAKE tickets. We are denied entry to Lego city and stranded at the gate

Fantastic experience: Saved about 50 bucks!

Negative experience: International travellers beware. Australian banks may place a block on their transaction due to scam warnings. You'll have to figure it out yourself, though, if it's your bank being over protective or if you've got insufficient funds because all the website says is DECLINED. Once you have that sorted, be aware that they will charge you a security fee for first time purchases... which they dont explain... and this email, requesting you to verify your card (Why?) May end up in your junk email.... you have to complete this step for them to process the transaction and distribute the tickets.... but they dont explain any of that on their website. Once you get all the way through that, you can enjoy your theme park of choice. But as others have said, is the $40 saving really worth all of the effort?

Negative experience: Ayer compré las entradas para universal, me,sacaron de mi tarjeta de débito 1000 dolares, y ahora me mandan un mail de q me han dado de baja la compra. No se si me van a devolver el dinero. Es esto una ESTAFA?

Negative experience: Purchased tickets at 4:10 pm 1/1/19, nowhere in their website did it say they were closed. Didn’t even bother to email or call me to tell me there was a security hold on my order. I called at 8:00 1/2/19 and they said they weren’t open yesterday and it could take another 4 hours depending on when legolands portal released the tickets. Does not work since we are getting ready to leave. Offered to cancel the order but no other help offered like calling legoland. Will not use again!

Fantastic experience: Great people and great service! I would definitely recommend them for all of your Orlando ticket needs.

Negative experience: Do not use. Poor customer service. Convoluted process.

Fantastic experience: My family used them for discount Disney World and Universal Studios tickets. We saved about $100 off full-price tickets. We lost our Universal Studios tickets and they issued replacement tickets electronically without any costs.

Negative experience: Unpleasant customer services, i bought tickets for universal studios hollywood instead of Orlando, i realised it the day after the purchase, i asked if they could help me with that, the only answer i got is " these ticket are a final sale, not refundable, not transferable, these tickets are now your problem. So i had to buy other tickets at universal studios orlando for 233$ usd and i lost 200 $ usd from undercover tourist. All that to save about 40 bucks, do not loose your time and money, buy the original ticket from the universal studios website, in case of the same mistake, customer service at universal studios told me that they refund people or switch their tickets without any problems. First time and last time with Undercover Tourist. Thank you

Fantastic experience: Goede site voor informatie over Orlando-Florida attracties.

Negative experience: Unpleasant. The web site is well layed out and easy to navigate and the specials are pretty good. When you call them thay are unpleasant. I am not able to by an eticket because they do not "Ship" to my country. I have an outlook email account for heavens sakes and they are not shipping anything. They need to get better customer service people answering the phone with half a clue.

Fantastic experience: EXCELLENT Customer Service and their prices are not to be beat! Will ALWAYS use them for my Orlando tickets.

Fantastic experience: We had bought a ticket through UT and there was snafu on the Park's end. Contacted UT and heard back from them right away. We had time until our trip was planned so options were investigated on their end. We were kept in the loop the whole time. Solution to the problem exceeded our expectations! The staff was friendly and efficient, I never felt like I was put on the back burner, and the back and forth was timely. Great customer service!

Negative experience: Awful experience.... lost all the money paid. I bought tickets to SeaWorld for my family vacation and when I got to gate the informed me the tickets expired. The tickets price was higher, so I ask if I could pay the difference, but Sea World said that because I purchased them from third party vendor they will not credit the amount already paid. I ended up having to pay full price for new tickets. SeaWorld stated that they don't get pay unless the tickets are used and suggest for me to call Undercover Tourist to get a refund or a credit toward other attraction. When I called the they stated the tickets were not refundable and that Sea world was wrong because they got their money as soon as I purchased the tickets. They said they couldn't do anything about it so ended up loosing the money a paid to them. Tickets to these parks are very expensive and to loose that kind of money is not fair for the customers. Neither Undercover Tourist or SeaWorld customer service didn't helped me. Not worth to buy thru any third party vendor and if you do make sure you read the whole thing before you do. They wont even give you any credit toward future tickets.

Negative experience: I don't recommend using this company unless you've done diligent homework researching Disney's ticket pricing games, as any e-ticket purchased from Undercover Tourist leaves no room for error on the customer's part--per the website "please see redemption message for valid dates" translates to we will withhold these dates until after you buy. None of the confirmation emails or the redemption certificate show dates, so you may have to call them to get them and may end up finding out you have a non-refundable ticket voucher you can't use.

Fantastic experience: We had a great experience with Undercover Tourist (they came recommend to us by some friends). We bought our tickets two days before we left and they were e-mailed right to us. We printed them off and had no issues with using them at the gate. With having 5 kiddos, they saved us a ton off the gate prices!

Fantastic experience: Got Disney world tickets twice from them at a great discount and great service

Negative experience: Never buying from these people again.

Fantastic experience: Easy to use and great information. We used them for a two week, family of 6, trip to Disney World and Universal Studios. We bought our park tickets and our off property condo reservations through their link. We had a fantastic experience!

Fantastic experience: Don't listen to lk34786, We, along with hundreds of people have used UT for years with no problems ever. Their tickets are legit.