Aladdin Travel (ITR)

Positive experience: Booked two 2 round-trip flights. Vicky took care of me and also helped me get all my seats next to my traveling minor. I would use these services again. I got paper copy of itinerary but I wish i got itinerary confirmation through email too. Im not a paper person and took a picture before i lost it. Once I download the airline's app I put confirmation code and was able to see my trip and seats.

Fantastic experience: Outstanding customer service and support.

Fantastic experience: Excellent customer service , professional staff, best price,.. special thanks to Mrs. Somaye

Fantastic experience: I met with captain Kirk. He was excellent..

Fantastic experience: I love the customer service I receive when I go and the prices are unbeatable.

Fantastic experience: I've used Aladdin for many many years. They have always been extremely knowledgeable and helpful. They know their business

Fantastic experience: Great customer service and great vacation deals! Universal Studios, Walt Disney World, cruises, etc. Ms Vicki is the best!

Fantastic experience: Great

Fantastic experience: Very impressed with the flight arrangements for my spouse to travel back home to Europe during peak season. Found us a great price and the arrangements were perfect.

Positive experience: They found an air flight for me, but the rate of price for flight was not satisfactory.

Fantastic experience: Lovely little travel office. Great service with a professional attitude.

Negative experience: This place is extremely hard to navigate as well to find the price list to any other attractions but Disney and Universal. What are they offering ? I mean really the opening hours is when everyone works .

Negative experience: The first time we went in person last year was decent. I've been trying to get a hold of someone by calling in but always get a voicemail.

Fantastic experience: Helpful, quick and have me extra tips

Fantastic experience: Friendly staff, great deals. Veterans need to be in here taking advantage of it.

Fantastic experience: Service was great

Fantastic experience: I was able to get tickets for my family to go to the Riverbank Zoo in Columbia, SC.

Fantastic experience: Always ready to take care of the families at Fort Gordon!!! I love the staff and the location. The hours are also a win.

Fantastic experience: I love this place. Sherry is amazing and always helpful. If your traveling ask for Sherry she will go out of her way to help you.

Fantastic experience: Very professional and helpful staff.

Fantastic experience: Very helpful

Fantastic experience: They did an incredible job with our vacation and absolutely got us a great price for a very tough time to go to Disney World (week of Halloween). Process was easy and was given multiple suggestions as far as resorts and other hotel stays.

Positive experience: The place rarely has representation at the times on the door.

Fantastic experience: Helpful staff! We were in and out real quick and had a pleasant experience. We will definitely use them again.

Fantastic experience: Great service, knowledgeable staff.

Fantastic experience: Very good customer service and assisting you in getting the best deals possible so you can enjoy your trip!!

Positive experience: Helpful when the team arrived which was 20 minutes late from door front sign, but 1 hour and 20 minutes late from website hours.

Negative experience: Literally a scam. $647-679 for a 1stop flight from ATL to LAX when they cost $120-190 online. The workers are nice but this place over charges by ALOT, would never recommend for military personnel

Fantastic experience: Picked up tickets for Disney World for our trip to Orlando, Fl.

Negative experience: Office was closed. No sign stating new hours.

Positive experience: Very good staff and very professional service.

Negative experience: Been calling for almost an hour. I believe they are NOT working or just ignoring all the phone calls since they are about to close. Wth

Fantastic experience: Very nice people.

Negative experience: The guy that is supposedly the owner of this building, was absolutely rude! My mom had ordered 6 Disney World 5 Hopper+ tickets online, and made it for pickup, so that I could go get hers when I went to buy my ticket. I got there, waited patiently for 20mins, without any acknowledgement. No problem! Once I was acknowledged, I told him who I was, I had my mom on Facetime to verify her purchase, and told him that she kept trying to video call him to show him her ID(his request). He said "yeah well, I didn't recognize the number, so I declined it"(we both made sure that we told him she had a Texas number when we did a 3-way call, to make sure the tickets were available at this location)! He INSISTED that having a dependent card, does not allow you to enter the parks with these military tickets. I had to show him that BOTH of our ID cards have SP on them for SPOUSE. He says "well, like I said, if you can't get in Disney, don't you dare come back and ask me for a refund!" I definitely replied "Ummmm, we just spent a COMBINED $2,500! What in the world would make you think that talking to a customer like that, is okay? Furthermore, this is NOT our first time at Disney! Did our billing statement shock you or something? To make you feel better, do I need to bring my active duty husband here?" He proceeded to ask me his rank, and I told him that my husband is an officer. He says "well that doesn't matter, I'm the owner here!" I replied "Yeah well that does not matter to me my guy, you don't own Disney, and your demeanor absolutely sucks!" I got my tickets and left before things got out of hand. Had they treated the couple beside me like that, I would've felt a little better. But no, they were all smiles to that young couple that was buying a vacation package for their anniversary. I felt VERY out of place! This is a YEARLY family vacation, and I've NEVER had issues like this at Fort Hood nor Fort Bragg! The picture below, is the sheet that he clearly couldn't read, and was being disrespectful over. If I could give them a 0, I would! It's sad that they have these type of people on base, representing these big companies.

Fantastic experience: Wonderful deals and the staff is delightful!

Fantastic experience: Friendly and helpful.

Fantastic experience: Sherry at Aladdin is most kind and very accommodating. I got my military disney tickets from her and she explained everything in such detail. GREAT experience ♥️

Fantastic experience: Sherry is one of the most professional, passionate, and knowledgeable travel agent I’ve ever encountered. She has made our dream vacation a reality without the stress of accessing military discounted tickets and saving us a lot of money. We will definitely choose her for all our upcoming family vacations. Thanks for all you do to support the troops.

Negative experience: Disappointed as they are only ticketing agency available for military ticketing for MWR on Fort Gordon, GA Not open during COVID, unable to pre-plan travel. Booking became a nightmare.

Positive experience: They found deals here that you couldn't online and they were very friendly and kind. My only complaint is the speed of the process but I guess you can't expect something so great to be perfect.

Fantastic experience: Have gone through Aladdin Travel multiple times and all experiences were fantastic. All agents are extremely knowledgeable and super friendly. Most recently we were able to enjoy a wonderful stay at Disney Resort and they helped make the planning process as smooth as possible. Would highly recommend!

Positive experience: They were helpful but did not seem like they were interested in keeping business. They were not attentive as they used to be.

Fantastic experience: Great customer service!

Fantastic experience: Very knowledgeable and they get you the best price.

Fantastic experience: Can't beat the price of the tickets! From Disney to Medieval Times, this is my first stop.

Fantastic experience: Very knowledgeable, friendly and helpful. I will recommend them and always use them.

Positive experience: Good service. Friendly staff. Knowledgeable about the parks.

Fantastic experience: Ann was amazing and answered all my questions.

Positive experience: Good customer service but very slow business. Usually packed from October to December because of HBL for IET soldiers.

Fantastic experience: Fantastic place to plan and purchase your vacation or recreational needs. Everything from amusement park tickets to ocean cruises and more is available, unusually at discounted prices.

Fantastic experience: In and out in 20 minutes, all our questions answered, and a great deal! Thanks Ann!

Fantastic experience: Got a great deal on Disney tickets.

Fantastic experience: Went out their way to meet me at my convenience to deliver tickets.

Fantastic experience: They are quick at timing

Fantastic experience: The ladies there were wonderful. They answered all my questions. I got the tickets that I needed and was ready to go on my trip in no time.

Fantastic experience: They were great. Super easy, very responsive to questions.

Fantastic experience: Everyone at Aladdin Travel is always so sweet and helpful. Kudos to the gentleman who delivered tickets to my home as I was unable to make it to post before they closed. I highly recommend them for all of your local and national travel needs.

Positive experience: Always helpful great prices.

Fantastic experience: Extremely helpful and a great place to get affordable tickets.

Fantastic experience: Great staff, extremely helpful and nice.

Fantastic experience: Great customer service. Thanks for all your help.

Positive experience: Very knowledgeable and very friendly. Can sometimes be hard to get a hold of and are kind of lax about returning phone calls. Over all though great experience and will be using them again for future trips.

Negative experience: Poor customer service, refused to sell a ticket to a retired military member! BEWARE!

Fantastic experience: Discounted tickets for Disneyworld, Universal and others- actually in stock! Ladies were so nice and helped me and answered my questions politely when I thought they were a little silly. Will always come back here for the discounted tickets!

Negative experience: CALLED AT 9 AM ON 3=27 AND THE LADY I SPOKE TO SAID SHE WOULD CALL ME BACK. WELL AT 4.45 I CALLED AGAIN AND LEFT A VOICE MSG. TO PLEASE CALL ME. YOU CAN PROBABLY GUESS NO CALL. I'M PROBABLY SURE THEY COULD HAD SAVED ME SOME $$$, BUT IF YOU USE THEM YOU BETTER CALL TWO MONTHS AHEAD OF TIME AS YOU'R NEVER SURE WHEN OR IF THEY MIGHT CALL BACK!!! Now on the other hand, called Fort Jackson August 2016 and they helped me and did save me lots of $$$. Very good job Fort Jackson, but Aladdin travel at Fort Gordon, VERY VERY POOR SERVICE.= = = =IT'S 8.30 PM ON 4/10 AND THEY STILL HAVE NOT CALLED ME BACK. WHAT DO YOU THINK

Fantastic experience: Aladdin has all of the discounted tickets you need before you embark on your vacation. They are very knowledgeable of places like Disney and offer great advice!