Travel Document Systems

Negative experience: Very bad staffs, very rude and un polite.

Fantastic experience: TravelDocs had everything squared away quickly and easily. Their prices were reasonable and the process was streamlined. They have the most up-to-date information for travel requirements, unlike many of the other companies in this service area with outdated requirements still on their pages. They provide you with step-by-step instructions, if you need that. I'd recommend them and would use them again. Thank you.

Negative experience: scammers. tried to file for passports. Made me pay each filing. later told me they cant do it and go in person. Now they wont issue a refund or responds to the emails.

Negative experience: If I could rate -1 starts I would , these people are extremely rude … they answer your calls and pretend as if they don’t here you and hang up right in your face . So unprofessional and ghetto , don’t even waste your time calling

Fantastic experience: Google / Facebook automated system works online for all accounts automated deposit funds balance online

Fantastic experience: Special thanks to Steve and Alex. I got my visa right on time!

Negative experience: The website hardly loads and has incorrect information on visas to Russia. Didn't even bother going past that.

Fantastic experience: I sent my request to the NY office. My documents were received sooner than expected.

Fantastic experience: Received

Negative experience: Most of the reviews are fake. I wish I knew before I lost my 200 dollars for nothing. Worst customer service ever. No one respond to the calls. Beside no one know what’s going on in the company I called the receptionist and he doesn’t know what’s going on with anything. So disappointed

Negative experience: One of the worst experience of my life. They took all my documentation and they never gave it back to me. Then when they send it back I got no visa on my passport. And he took my 250 dollars for no reason. They are professional scammers. I called that number then the receptionist pick up and he doesn’t know anything and he will ask you to shoot an email to his boss and the bus will never respond at all. This HOT MESS. I am tired from sending so many emails and getting no response. And as you can see in the pictures this is an email between me and the boss to send me the refund and he continue to refuse and continue to lie and he said he will send it when he get to the office and he haven’t gotten Dhom into the office for the last four months and I believe this is not true

Fantastic experience: Awesome!! Received my passport in a timely matter. Exactly as I requested. They were very helpful every time I called with a question. Highly recommend TDS if you need a passport quickly.

Fantastic experience: Very helpful people; knowledgeable; worked with me through all the questions and challenges and got things done! Would recommend. Thank you Robert and Lisa.

Fantastic experience: All my questions were answered with clarity and efficiency.The instructions on how to collect the documents were clear as well. Peace of mind. That said, the instructions and the page layout for the Letter of Authorization could be clearer. It needed rereading and that gave me pause before I understood to send 2 copies of it. Thanks again.

Fantastic experience: Everything was taken care of timely, accurately, and professionally. Thank you.

Fantastic experience: Unbelievably fast processing!

Fantastic experience: documents were received in the timeframe promised and included everything I needed.

Fantastic experience: Too soon to report on. Documents going out tomorrow September 30 So far dealing with Lisa has been superb! She is pleasant and patient with me, hahaha I believe they will work in my beat interest.

Fantastic experience: Monte is awesome! Wish I could say the same about some of the other guys, especially in the DC office, who are kinda rude. But all is well that ends well. Thank you!

Fantastic experience: I called several times with questions as I was filling out my application and getting necessary documents for my Chinese visa. I always got help. When I finally got to the point of sending my application off to TDS, it was easy, and my passport was returned quicker than promised.

Fantastic experience: This company is amazing! One stop shopping ! Everything is easy on their user-friendly website. They are also so helpful when you have questions. Out of the 20 or so times I have had to order visas, it was definitely my most enjoyable visa processing experience! Thank you TDS!

Fantastic experience: I am confirming receipt of the email.

Positive experience: Great service, though not cheap. They kept me informed every step of the way! It is never fun to send your passport off . . .

Fantastic experience: Top notch. Very helpful and very prompt. Highly recommend.

Fantastic experience: Great service!! Super fast!

Fantastic experience: The Travel Document Systems was very fast and efficient. Thank you

Fantastic experience: I use TDS all the time. They have never failed to provide excellent service. I can't recommend them highly enough.

Fantastic experience: TDS is always thorough and efficient, with excellent customer service

Fantastic experience: Received and very pleased! Thank you!

Fantastic experience: There was a blip in my application process, but a Travel Document professional called me quickly and helped me resolve the issue in time to still get my rush order in.

Fantastic experience: Great service, fast, with up front pricing without any hidden charges that many of the other services have. And they have very helpful and knowledgeable staff.

Fantastic experience: Quick and document delivered ahead of schedule!

Fantastic experience: Good experience

Fantastic experience: Quick and easy! I used their service to get a Visa to China and am happy with the communication and ease of processes.

Fantastic experience: I can't thank y'all enough! Shout out to Behrooz at the Washington Office and Liza at the Houston Office. Liza really broke down all of the steps for me since this was my first time using TDS. I had a 2 year old and an adult passport that I had multiple questions on. She threw my worries out the window and calmed me down. I really appreciate her communicating with me and treating me as if I was one of her friends that needed help! To Behrooz!!! The man that ended up taking over the information for me because I had realized I had originally selected the Washington office and not the Houston location where I was speaking with Liza. Behrooz communicated constantly with me and never did I feel like I was bothering him. We had a mishap with the photos for the passport and he immediately solved my problem and helped me get a photo to them fast and easy. Thanks to y'all both!! P.S. To the bosses of these 2 amazing individuals, GREAT HIRES and Good People!!!

Fantastic experience: Choosing an online visa service can be difficult, but this company made it easy even during the rough patches. Just a few helpful tips: Be sure to sign up for an account before going through the process to have better control of getting back to your order. As well as read the FINE DETAILS, i.e. Not all places process the same types of Visa's. With the two little hiccups I had; it only took a phone call, to a direct person whom one of which was the President of the Company, Dean. Both times communicating with the company directly I was given the information needed to get my Zambian Business Visa in the works.

Fantastic experience: The Washington and San Francisco offices were fantastic in helping me to get my passport at the last minute. I would be traveling and needed to know exactly where to have it sent. The DC folks found SF to be fastest at processing. The SF folks knew exactly the timing and where it should be sent. Working with them completely eliminated my anxiety about possibly having to cancel our trip. I would not recommend contacting the NYC office. I spoke to three different people who knew next to nothing, put me on hold for over 5 minutes, and only made my anxiety greater.

Fantastic experience: Excellent service!!!

Positive experience: It was difficult to get someone on the phone. The price was very high. The process ran fairly smooth once I was able to speak with someone. But I would only recommend this service to someone who needs their visa on very short notice.

Fantastic experience: I was happy with the process for this, which was something I was not familiar with. I spoke with someone when I called in who was reassuring. I appreciated the digital updates that let me know where we were in the process, and what to expect. I think the team remitted a part of the payment that was decided to be unnecessary, and that was positive.

Fantastic experience: Great service. I made a few mistakes with the process and TRAVELDOCS Mr. Ghoraishi quickly helped me get things in proper order.I am COMPLETELY satisfied with this exceptional service and highly recommend TRAVELDOCS to others. Fr. John Carney, New Mexico

Fantastic experience: Liza was great, definitely appreciate her hospitality!

Fantastic experience: very helpful and quick! i was given several updates - good transparency

Fantastic experience: Easy fast and helpful.

Fantastic experience: My visa was processed incredibly quickly. I would definitely use this service again!

Negative experience: As an avid traveler, both for work ad pleasure, I am usually happy with services that I pay for. However, the expereience I had at TDS on K street in Washington DC was terrible. An employee by the name of John came to assist me, but their computers were broken- or system down. Instead of being curtious he made me feel as if I was an imposition on his day. It was the worst service I have ever had in the travel industry. I warn anyone seeking advice or assistance NOT to use this company. Additionally they charge more money than other services in the area. HEED the advice!

Fantastic experience: If you don't know the process if getting a Visa, they make it simple and easy and make sure you have everything you need to keep from getting rejected. I still needed to work to produce documents like invitation letters or letter of introduction, but I didn't have to go to any office or wait in any line. Everything showed up on time via FedEx without any delays or surprises. Yes, it's expensive, but if you're in a hurry, it's worth it.

Fantastic experience: Wonderful passport service! I would highly recommend/use them again.

Fantastic experience: As always, Travel Document Systems came through for us!!

Fantastic experience: The process went smoothly. The website was clear and user friendly. We received the passport visas in 6 business days. We were surprised how quick it was. Thank you for your great service.

Fantastic experience: Great communication on status of the order and fast work

Fantastic experience: Such an easy, efficient process!

Negative experience: A very bad experience! After a visa process we never received our passports back, they lost and told us what was lost at the Consulate. We received a notice from the State Department 5 months later informing us that the passports had been in the Consulate ever since and were never withdrawn by the agency that provided the service.

Fantastic experience: I have used TDS 3 times - once for an expedited passport renewal and another for an extremely expedited visa. Every time I have received my passport on time or ahead of schedule. I will continue to use their services in the future.

Negative experience: I ordered a replacement Passport. Tds didn't inform me that none of my visas would be transferred or that I should reapply for them. The OWNER told me that is was common knowledge and acted like I should have know the process. $1200 flight and missed business trip due to incompetence followed up by very poor customer service BY THE OWNER. TAKE YOUR BUSINESS TO PROFESSIONALS.