AAA Lake Oswego Service Center

Negative experience: If your not in PDX be prepared to wait hours. Their network is pathetic outside of their fleet area. They pay too little to make your call a priority. Still better then most car insurance roadside, but that's not saying much.

Fantastic experience: Steven saved the day! Service was quick and easy. Such a pleasant experience!

Negative experience: Absurd that I have enough time to get frustrated for 5 mins, have time to write a review, all before being helped and not having anyone in front of me. Glad the phone is more important than in person people. Thanks for the monopoly on international driver's permits

Positive experience: Why are they not answering their calls at 1 PM? Surely there is staff to man the phones during their office hours. Not happy.

Fantastic experience: Very courteous and personable service I've received

Fantastic experience: Both customer and roadside services were great as I had locked the van with the keys inside. Kevin, the tech was outstanding in knowledge, friendly, and very customer oriented. The older woman in the vehicle in the next parking space asked Kevin several questions. He very polite and patiently answered them as she was also a AAA user. Great representation for your company.

Fantastic experience: Imagine being broken down in a small town in a state and in a country that is not yours on a Friday afternoon of a long weekend ! Very stressful. But being extremely fortunate a young lady named Lilian DeMarco came to my aid. She spent an hour with me on the phone researching tow truck drivers and mechanics and ensuring I get the best possible help available. Her attitude and demeanor was very calming, assuring me that my situation would be rectified to my satisfaction which it was. AAA Oregon count yourself blessed to have such a wonderful customer representative willing to go above her duties to help those in need. And once again Lillian a sincere thank-you. Russell from

Fantastic experience: Our Jeep was having issues and we called on AAA and we got a driver named Basil. He was punctual, friendly, very polite and professional. He listened to what we needed and made it happen. LOVE AAA anyway, ( if you don't have it get it ), but just wanted to acknowledge such a great driver!! Basil deserves a raise!

Positive experience: Nice little AAA location.

Fantastic experience: Great help. They are planning my next vacation overseas

Positive experience: Pretty good, you can get foreign currency!

Negative experience: Been waiting over 3 hours, and the last time I called they just said we will keep me posted. Still waiting to find out when/IF someone is on their way.

Fantastic experience: Always helpful

Fantastic experience: The employees at this location were very helpful with such pleasant attitudes. Customer service is important at this location! They helped me with a foreign currency transaction, and I am ready for my trip!

Fantastic experience: Very helpful and knowledgeable.

Positive experience: This shop has a good selection of travel gear, luggage, travel accessories and maps. They don't have many auto accessories any longer. They also have some nice folks to answer questions. They offer a discount for AAA members.

Negative experience: AAA Lake Oswego Service Center - office staff with terrible customer service and horrible factual understanding about International Driver’s Permit! I brought my own passport photos hoping to save time and troubles - one of them actually were used in my current US passport without any problem - but they were all “rejected” by Ms. Shawna Drury, the AAA staff that handled the whole procedure and she suggested that I should take pictures in her office, so I paid $15 for the two digital photos. One thing I found out after I got my IDP from this office, I was having my glasses on when she took the picture, I hope the permit won’t cause any problem later in my trip! On the application form, I clearly stated that I will need to drive vehicle of more than 7,700 lbs. I trusted the AAA staff there, so I left the AAA office without knowing that there was only one single “AAA” stamp on “B” under “Vehicles for which the permit is valid”. When I returned to the office, I patiently told her that on my application form, I checked the boxes for an IDP to allow me to drive vehicles of more than 7,700 lbs, without letting me finish my whole sentence, Ms. Drury already started to “educate” me that my license was a “Class C” license, that’s what she had been doing for a long time, and that’s the only “stamp” I can get from AAA, if I need the IDP to have a stamp on “C” - which allow driver to drive vehicle of more than 7,700 lbs. - I will need to apply through the DMV, then DMV will add another “letter” to my driver’s license, although she didn’t even know what “letter” that would be when I asked her about that. Shown with the reasons and logic, Ms. Drury became agitated and insisted on educating me that I should go to DMV and apply for a commercial license if I want to drive vehicles of more than 7,700 lbs and a stamp on “C” - although my “Class C” license clearly stated that I can drive vehicles weight up to 26,000 lbs! The manager finally called for help, she confirmed with the person on the phone that I should get a stamp on “C”. I asked her that whether I was the first one ever in her professional life asking the same question, she confirmed and said not everyone is driving a van like that... I wonder how AAA actually train their staff on the IDP facts, and more importantly, on how to handle something customers asked and they have no idea!

Fantastic experience: AAA were very helpful and fast service at helping us when our jeep broke down. They answered the phone quickly and kept us informed as to when the tow truck would arrive. The tow truck driver was polite and helpful. And helpful finding a parking space in a very full lot.

Fantastic experience: It is very convenient to have this travel resource in town. Great place to get your last minute travel needs for an upcoming trip, reasonably priced passport photos, or even an international driver's license.

Negative experience: I met in person with international travel agent in your office. She said she would work on my itinerary and get back to me. It has been one month! I have tried to communicate with her on updates via email, phone and text. She went silent on us. Very disappointed in AAA . Definitely will not recommend them to anyone.

Fantastic experience: Good prices, good quality, no frills shop.

Negative experience: Requested a wheel lift tow. Driver named JUNIOR drove past my PINNED location then said he couldn’t find it & drove away. He called me for directions then hung up in my face. I was simply telling him which building I was in, Im sure the call is recorded. Had to wait an entire hour for another tow truck driver & was 2 hours late for my appointment.

Fantastic experience: We just returned from Hawaii and the experience we had with AAA was very good! The air travel, condo, activities and car rental all worked out. I will book my next trip with you for sure!

Positive experience: The counter experience was fine. However, I was told before that I had received a phone message about the euros I ordered. No record of such a call. I found out about the order by making another call.

Negative experience: Lies to you about three free rows then won’t tow once you buy coverage

Fantastic experience: Staff was efficient and polite, as always.

Fantastic experience: Friendly, helpful staff and lots of good travel items.

Fantastic experience: Went in to get my international driver's permit. Such an easy process. Make sure you have two copies of a passport sized photo. And it's $35 for non-AAA members. I was in and out of AAA in 10 minutes. Good to know it was a quick turnaround for my IDP.

Fantastic experience: Excellent customer service, in and out quick with what I needed.

Fantastic experience: Today my clutch cable broke, leaving my car inoperable. I've had a few tows in my life and none have been this relaxing, given the circumstances. Miguel gave me a tow home, he was friendly, conversational, and I could tell he really cared for my vehicle as he brought it home! It's a 26 year old Subaru but she's my baby!!! I appreciate the service! top notch. I would never drive a mile without AAA GIVE THIS MAN A RAISE!! EDIT: LIGHTNING STRUCK TWICE!!! I really need to tear down a good bit of this vehicle to get it running like it should. Less than a week after my clutch cable snapped, the engine cut out on the freeway. I tried everything to get it restarted, checked for air, spark and fuel. Unfortunately there was no fuel pressure! Luckily I have AAA, I never imagined I'd have to use it twice in one week. But Naythin came to the rescue. I was very impressed how quickly he got it loaded on the flatbed. He even was able to back up my steep driveway to roll the car into the garage so I can get it back on the road. Top notch service every time I use AAA. But I hope I dont need it for at least a couple years!!! Just want to say thank you to all the operators out there getting all of us out of real bad situations.

Positive experience: Very friendly and helpful front desk.

Fantastic experience: AAA sure takes the stress off travel planning! Ron S. Was SO helpful!

Fantastic experience: Debra Dobbins is an amazing employee of Triple A. She has helped me find cheaper insurance than what I had before and tried her best to help me out every time I had a question. Debra has gone above and beyond making sure she always tries to get back to me and take the time out of her day. She is overall an outstanding employee and I figured I would recognize her for it.

Fantastic experience: Breakdown on a major highway this morning could have ended up very poorly, except for the efficient and expert assistance of AAA. Not only did the dispatcher give us a priority for response, based on the dangerous location of our breakdown, and not only did AAA’s tow truck driver arrive quickly, but the driver also summoned a flatbed truck when he realized that the job required it, and waited with us for the flatbed truck to arrive, and he then positioned his tow truck in a position to protect us from the traffic whizzing by on a heavily traveled road. Thanks AAA! You have earned our loyalty. Unfortunately, we didn’t get the name of the driver.

Fantastic experience: Member 4+ years Peace of mind is inexpensive and a great value

Fantastic experience: Ernest is the best. I had a terrible morning and the cherry on top was a nail that popped my tire. I am a young girl and could not loosen the lugnuts to replace my tire on my own. Ernest came to help me and he got there within 20 minutes of my call and changed my tire in 5 and even gave me tips on how to drive safely on a spare. He was so friendly and so sweet. Definitely turned a day around. Thank you so much Ernest! You’re amazing!

Fantastic experience: Needed luggage straps. Called first gentleman answered right away. Got there both customer service people were friendly and helpful.

Fantastic experience: Great help in determining travel plans!!

Fantastic experience: Went to get my international license one morning and it was empty, quiet, and unexpectedly very relaxing. The staff was very kind and helpful and everything was done in less than 15 mins!

Positive experience: Fg2

Fantastic experience: Samantha is doing a really good job, is patient, easy to understand and is very well organized

Fantastic experience: Fabulous!!! Thank you so very much

Fantastic experience: Jason Mach is the best agent to have.

Fantastic experience: Helpful and quick service.

Fantastic experience: Helpful, cheerful service even with Covid precautions.

Fantastic experience: Lisa helped with my travel plans quickly but in a personable manner

Fantastic experience: Isam Sarkis was the guy who towed my vehicle. If your fortunate enough to be assisted by him, you won't be disappointed.

Fantastic experience: Dinner, awesome food!!

Positive experience: Great place for travel supplies and good customer service.

Negative experience: Total misrepresentation of their services to a member (myself). Left me stranded out in the cold. Very disappointed.

Negative experience: AAA has helped me for many years. Yesterday I had my truck towed to a repair shop. Today I was informed they could not fix it. So I called AAA to bring it home, and this is where it gets interesting. I was told I have to be at the truck. Ok, I have no way but to lyft it since its across town at the shop. This defeats the purpose in AAA helping me while saving money on a tow. So the tow truck arrives and the shop calls, which has the keys and can send the truck to me at the drop point. Shop says I have to be there? So I have no truck. The first AAA dispatcher was rude, caddy, and controlling on the phone. Asking questions like; are you sure the vehicle cant be driven ☆ star review here. I am also cancelling their service and going to another provider.

Fantastic experience: Excellent! I called to have them print an insurance card for me while in route. I arrived, walked in, picked it up and was out the door. Thank you!

Fantastic experience: Went to Legsmart on the third floor for post-OP compression stockings.....LEA is amazingly nice and very helpful. If you are having knee replacement surgery, you need to have these!!!

Fantastic experience: The staff were fantastic!

Fantastic experience: Beautiful location, surrounded by large, old trees. The center is on the ground level of a multi story building. Lobby is also a travel gear shop with a terrific selection. Staff are great! Friendly, attentive, capable. Two thumbs up!

Fantastic experience: These folks fall all over themselves to help and are good at customer service. And also a good selection of travel objects like bags and lights and passport holders and other items

Fantastic experience: Helpful. Great free maps. A bit tucked away out of sight.

Fantastic experience: My wife and I came here to plan our trip for our honeymoon back in July 2017. One of the Associates (Ken) there helped us figure things out and suggested different sights to see (we visited California) he even booked hotels for us. This visit was free for AAA members and was extremely helpful. We will definitely come back the next time we plan to take a road trip.

Fantastic experience: Everyone here was super helpful. They helped me plan my upcoming road trip and had a lot of great tips and advice for me. they also have a lot of great travel supplies, including stuff I had never considered to take with me. For example, to head dehydrated soap strips with your very portable.

Fantastic experience: We were warmly welcomed and given great service.

Fantastic experience: Great stop!! I was able to get the maps and travel books I needed. The counter representative was very friendly and helpful. Glad I got to use my membership on my trip.

Fantastic experience: This AAA Travel office has great staff and are very helpful in arranging both small and complex trips.

Fantastic experience: Helpful staff; extended hours on Wednesdays; merchandise discounts for members; money-saving purchases for international currency; International driving permits. Don't forget discount tickets to the nearby Regal Cinemas at Bridgeport Village.

Fantastic experience: Good peopl e

Fantastic experience: Another fabulous trip booked with our favorite agent, Debbi Robertson. Looking forward to our European river cruise!

Fantastic experience: AAA has the best customer service. Everyone needs a membership. I have the premium membership and it's helped me out several times.

Fantastic experience: Leg smart- Lea was so polite & kind and so incredibly helpful with finding a solution for my lymphedema compression needs.

Positive experience: Good service.

Positive experience: Friendly staff and great knowledge for travel, insurance and emergency roadside services

Fantastic experience: Great service and a marvelously stocked travel store!

Fantastic experience: Staff is friendly, no question is too small...