AAA Christiana/Newark

Negative experience: The staff,was nice except,the check in ,lady name,lily,she was very rude, when,I asked a ? About booking!

Negative experience: I went to the AAA Churchmans Road location unfortunately. I was greeted promptly and respectfully. I’ve waited for approximately an hour before leaving. People who was late to their appointment was convinced. Approximately 8 employees sitting around doing absolutely nothing while people sit and wait painfully for their time to get printed. When I inquired if another representative can help out, they said no. But a representative wasn’t too busy to get up and come over to try to sell their membership and credit card. She couldn’t wait to get back to her seat! If you could avoid here, do yourself that favor. I’ve come to this place approximately 4 times and literally EACH time it gets worse.

Negative experience: I wouldn’t recommend this AAA location for IdentoGo fingerprinting services. They do not seem to respect appointment times, as I waited (along with several other exasperated customers) for more than half an hour past my appointment time. Despite more than six employees on hand, I saw exactly one customer being actively helped. Over the course of the 45 minutes I spent in this location, the only interactions I had with AAA staff were to check me in when I first arrived, and then to try to sell me insurance or a credit card I didn’t want while I waited for my appointment. Ultimately, I decided to leave and book an IdentoGo appointment elsewhere.

Positive experience: Went here for IdenToGo. Made appointment for 2:20PM Arrived at 2:25PM, signed in and was walked back immediately. Fortunately, no one ahead of me. I think Shelby was her name, but efficient and courteous. Gave me two receipts without me asking, for me and my employer. Was done by 3:37PM. Will say I had come here before for a 11:20AM or so appointment for another fingerprint reason, it was 20 minutes after my scheduled appointment before I was seen but several people before me. When I was seen it was efficient too. Don’t forget to bring matching legal ID.

Fantastic experience: The service man was respectful and solved my car problem !

Positive experience: I went for international DR, kind staffs , good price easy process

Negative experience: I'm still broke down after 5 hours on the highway and 3 hours of calling AAA!!! Is IT REALLY worth THE MEMBERSHIP?¿? No calls no texts no service nothing no heat. It's freezing! Three AAA driver finally showed and then almost killed me. Wouldn't take me home. Made me drive with him until he found a Wawa to get gas kept my oil cap opened and had no reason touching it.I was scared to death I was going to die.

Fantastic experience: Fast easy They need to tell people they will take care of the picture needed for international drivers license.

Fantastic experience: Stopped in for a Triptic for our upcoming vacay. Quick service, great help, personalized map and information booklet they put together just for my specific trip! Membership required for some services, but so worth it!

Negative experience: Was there for fingerprinting. Very slow, had to wait extra 30 minutes. Why require appointment if it’s not going to be honored. Girl at the desk wasn’t helpful or professional.

Negative experience: I've Been Waiting For A Tow For 2 Hours Just For Them To Say The Person Who Is Towing Me Said They Aren't Towing Anyone Else. I Requested A Tow A 1 Am. It's Currently 3 Am And The "Supervisor" is Saying They Don't Have Anyone Else In The Area So It May Take A Few More Hours. If You Need An Emergency Tow I Beg You, Go To Anywhere Else But AAA. If I Could've Give Them A 0 I Would. Horrible Horrible Horrible. Get Your Money For Your Membership Back!!!

Negative experience: Terrible. Wasted half of my work day waiting 4 1/2 hours before I had to cancel my pick up request. Received an ETA and even 2 hours afterwards no heads up or anything. Don’t waste your money or time. Just wanted to update that my car was finally about to get picked up at 9PM. 9PM. I called them at 2PM.

Negative experience: Good morning to my fellow Americans, I was at AAA store on Christiana Newark Delaware. With just a question on identogo , there was a AAA associate by name LILY , she asked me to sit down and wait, I sat down and waited for 25 minutes, then she asked me to move to another seat, she was very disrespectful human being I have never seen in my entire adult life, first of all she is FAT , not good looking with that attitude, she then said I can’t help you after sitting down for 30 minutes for a question about finger print. Please when you visit that store please ask for someone else not SOB LILY.

Negative experience: Lily might be one of the most disgusting, disrespectful, unprofessional SOBs I’ve ever met. What a joke of employment. Wouldn’t trust my money nor my fingerprints/identity with her in a heartbeat. How to lose a customer and respect from a reputable company 101.

Fantastic experience: Had to get fingerprinted. Great customer service. Highly recommend

Negative experience: I went there to have my Fingerprints taken. I was waiting on by Lily, a very nasty rude obnoxious person who speaks very demeaning to those that she service truly not the caliber of employee that AAA hires to service customers. She should be retrained and reassign to a non customer contact position.

Fantastic experience: Very helpful getting passport photos.

Fantastic experience: Friendly and fast service!

Positive experience: I used to live in California and my car insurance was AAA, and now I moved to Delaware, and I call the number on your site to transfer the insurance to Delaware, and the insurance has already been transferred, but to Travellus, are you one company?

Fantastic experience: expert help in planning a vacation trip!

Fantastic experience: Very very helpful

Fantastic experience: Great visit got a lot of good information.

Positive experience: Good info from store employees. Clean and well laid out.

Positive experience: My experience wasn't well,our travel agent seemed to be not informed about a lot of the questions that we had

Positive experience: This is a well stocked travel center with helpful staff. We added a driver to our membership, got our photos and international drivers permits, and perused travel necessities like luggage, small packs, luggage locks, etc.

Negative experience: When I joined AAA, every different customer service representative had a different price for each membership, then the next representative did. I was almost charged $100 for a mid-grade membership, the special was the mid-grade price for a premium membership. I was the one that made customer service aware of this or I would have been charged too much money. I was supposed to get three 100-mile tows and one 200 Mile tow. With no stipulations. They failed to tell me that every car you had could only be toad one time per incident. They are not knowledgeable at all !!! So I asked for a refund which took 10 days

Fantastic experience: I was having a good day and stopped to grab some take-out. Leaving the take-out place, I realized that I locked my keys in the car. UGH!! I had two time sensitive appointments to get to so the lock-out was awful timing. I braced myself for a two-hour ordeal, especially after getting off the phone with your dispatch that originally told me that my membership was cancelled (when it wasn't). Then your driver called (Sonny Brower New Castle, DE). He sounded so happy and upbeat, he even questioned why I sounded sad. I told him that I was just upset about being locked out and then he said well the good news is... I'm only 2 minutes away. I couldn't believe it - I was so happy!! The service just kept getting better from there. Sonny pulled up and was just so pleasant and professional and he treated me like a person and NOT just his job. The last thing I needed was someone with a poor disposition and I got the complete opposite. Sonny brightened my day (no pun to his name intended.) LOL! Life happens and sometimes it's not pleasant, it's how we interact with each other that can make or break someone else's day. AAA, I hope you got a whole fleet of Sonnys because he is just what your customers need. If I would have had $100, I would have given it Sonny for attitude alone- he was just that wonderful. Will you please tell him THANK YOU again from a VERY satisfied customer!! The one thing I would change about Sonny though is his love of the Philadelphia Eagles, now that's got to stop. LOL

Fantastic experience: Receptionist was very professional and within a minute, she took my passport photo. Also, I asked how much the passport fee was, and another women gave me a copy of the latest fee schedule from the Dept of State. What a good experience from a very committed staff who puts the customer first.

Fantastic experience: Very helpful staff.

Fantastic experience: Pleasant and helpful

Negative experience: Service in Newark was absolutely disgusting, representative cut me off and was very condescending and outright rude. Abbey from Southern California saved the day. She did the footwork to transfer services over when Cheyenne, Shianne? didn’t do a thing. I called back and asked for a supervisor…I was disconnected.. Maybe we should get roadside assistance with another company….

Fantastic experience: Great business. Highly recommend. Got right in and out. The staff could not have been more professional or friendly. Love being a AAA member and I encourage all to sign up. Not only gives me vehicle protection also gave me a discount at an NFL football game.

Positive experience: Friendly service but not very knowledgable.

Fantastic experience: They have great service

Fantastic experience: Went here to apply for an International Driver's Permit. Took about 15 minutes. The place is clean and staff are friendly.

Fantastic experience: The number #1 place to go to for roadside service! Get AAA today!

Positive experience: So so service

Fantastic experience: Helped me with travel plans, and travel insurance. During covid i didn't want to be stuck somewhere for 10 more extra days unplanned, without an insurance package to cover it- the travel insurance did that, and more. (Loss of luggage, medical, etc.)

Fantastic experience: Mr. Sanchez was a delightful help! Thank you for your assistance. Very friendly ! Thank you again

Positive experience: Informative and friendly

Fantastic experience: The staff is very friendly and helpful. The travel agent is very knowledgeable and efficient.

Fantastic experience: Top notch service!! It's nice to know that when your having car difficulties that you are going to be treated respectfully! Kudos to the driver!! He knows his business and he makes sure that you are safe before he pulls away with your car. Thank you!!

Fantastic experience: Very professional. 1 st. Class

Fantastic experience: Excellent service and friendly staff. Thanks to all!!!

Negative experience: Van broke down. Called AAA. They said they would have someone out by 412pm. At 5 pm, I called and they said that I was more there when they arrived. Liars.

Fantastic experience: AAA has been my insurance agent for almost 15 years and they keep getting better. They will help you find the best prices for your homeowners, renters, flood and auto coverage needs. Don't forget they have fantastic roadside assistance to help you stay safe on the busy mid-atlantic roads. Great deal for a once a year fee.

Positive experience: Friendly and prompt service SOOO think a real value if ur driving a older car good protection to have other things come with it battery and fuel flat tire.Please check it out for ur self iam signed up.

Positive experience: Great service. Friendly people.

Fantastic experience: friendly service

Positive experience: Walked around the store

Fantastic experience: Went here to get an international driver's license and the 2 female employees were by far the best AAA employees I have ever had... they were so nice, we were smiling and laughing the whole time! Also they didn't even charge us for the passport pictures... I highly recommend this place to anyone and everyone! Thanks again ladies!!!

Positive experience: Very supportive staff.

Fantastic experience: Did an online order for foreign currency for an upcoming trip and had it delivered to my home. Transaction was perfect! Easy to order, no fee other than $10 for home delivery (well worth it!).

Fantastic experience: By far the greatest staff at any AAA I've ever been to! They were professional / friendly and we even had a share of laughs / story telling while I waited. It wasn't crowded when I went and everyone of the employees were super helpful to my friend and I about getting out international driver's license. A+

Positive experience: Use them for travel necessities.

Positive experience: Helpful

Fantastic experience: Excellent service!

Fantastic experience: Fast service.

Fantastic experience: If you need something for travel this is the place to join and stop by.

Fantastic experience: Some of the most pleasant, well informed, and helpful folks you'll ever meet .

Positive experience: Good

Negative experience: Most horrible experience ever!!! Went there to plan our destination wedding. Showed up 15 mins early just to wait 30 mins past our appointment time. No one apologized or even acknowledged us sitting there for the entire time.When we asked if we could speak with someone else for help.other then our scheduled person we were sat with someone else. We sat down with a woman who looked like she had just sucked a lemon. She through a bunch of travel books at us and 15 mins later we were out the door. No help what so ever. Never ever again. I wish I could give them no stars.

Fantastic experience: Everyone I spoke with was friendly and very helpful!

Negative experience: TOTAL JERKS AND THIEVES, avoid these crooks unless you want to be ripped off and receive terrible service. Arrogant and snide con artists- this is a company I’ll never do business with again.

Negative experience: It is absolutely asinine that you are closed at 1pm on the one day that most people are off and would come in. Your weekly hours are almost as useless since most don't get off until 430.

Positive experience: Prices here are not the same with the ones on the phone. Friendly staff though !