AAA Chesapeake Insurance and Member Services

Fantastic experience: Applied for IDP. So easy. Fast process. Very polite people working here.

Fantastic experience: I applied for an IDP International Drivers Permit in person. The person who helped me was friendly and courteous and explained everything succinctly and completely. I was in and out in 10 minutes with them taking my picture and the finished permit. Well done!

Negative experience: My wife was a AAA member and spoke glowingly about AAA. I've gone here 4 times to get a check engine light issue, which was a problem with the exhaust system repaired. Hundreds of dollars and days in the shop and it's still not fixed. Horrible Horrible Horrible. I expected honest good work from AAA and got the reverse. I could have done better if I had pick an auto repair shop at random.

Fantastic experience: They open at 9am not 8:30

Fantastic experience: My renewal process was handled smoothly. I down graded to the basic plan from premium because I am now retired and do not drive long distance anymore. The representative was kind and explained the basic benefits and lower fee.

Negative experience: I would give them less than 1 star if I could. More than 24 hours and my vehicle is still not picked up! Need I say more. I'm asking for my membership fee back.

Fantastic experience: My battery was dead they gave me a jump I was so happy

Fantastic experience: Great folks, fair price, on time quality.

Negative experience: Asked for a diagnostic to be performed on my car and was advised it costs $50 and would be done prior to repair. When I arrived to pick up my vehicle, I inquired on the results and was told they found nothing wrong besides the belt that being repaired. When I was handed my receipt, I asked was there anything verifying the diagnostic and was told there was no print out it was more of a visual diagnostic. So when I started my car, my boyfriend noticed my right headlight was out. I guess no one visually saw THAT in the diagnostic! So he went inside to ask about it and why it wasn't resolved at which point the shop guy sent the clerk to ask whether it was the low or high beam that was out and my boyfriend responded to look in the system to what her diagnostic report said! They then said we had 2 other people ahead of us and they would bring it in and look at it AFTER having my car for a week! They pulled it back in the repair shop about 15 minutes later, then had the clerk call me after 5 minutes and say I would need a need headlight assembly not just a bulb and they didn't have that in stock, it would take 2 days to get it but she could get us a price. They then drove my car back to the front. The clerk called me again and said the assembly total cost would be $657 and we could make a deposit when we were ready to order before bringing the car back in. Later, my Uncle decided to look at the headlight to see if maybe he could get the bulb working in the meantime but when he went under the hood, not only is there NO BULB, there's also NO WIRES to connect a bulb AT ALL!!! They pulled EVERYTHING out of the headlight and didn't say one word except order a new headlight assembly!!!! WASTE OF $50!

Fantastic experience: I want to take a moment and say how much of a wonderful customer service I received yesterday and how wonderful Ms. Stacie Buchanan was in helping me as I wanted to add my Grandkids on to my AAA membership. I can not be more please with how nice she was and how great the customer service was. If you ever need help ask for Ms. Buchanan...she's wonderful..Thank you..

Fantastic experience: Good customer service.

Fantastic experience: Very helpful service reps. Prepared trip ticket and found a couple of addresses I didn't have. Provided info on covid issues and where to get info on website. Excellent customer service and very pleasant attitude. Highly recommend this AAA office.

Fantastic experience: Very helpful staff

Fantastic experience: Very helpful and courteous customer service!!☺

Fantastic experience: Great staff. Very helpful. Short, enjoyable visit.

Fantastic experience: All around good service.

Positive experience: Great customer service.

Fantastic experience: This place is a hidden jewel. I went in to renew my international driver's license and the staff was excellent. No appointment necessary, in and out on 30 minutes, then off to Spain.. I go back to book my next vacation.

Positive experience: The lady wasn't very helpful. End of day and she wanted to go home.

Fantastic experience: When your in trouble they'll always have your back sign up today AAA is not only for your vehicle but you also have other great features aswell

Fantastic experience: International drivers permit, closest place to go from the Outer Banks.

Positive experience: Just helpful

Fantastic experience: very helpful and knowledgeable of all travel information

Fantastic experience: Always a easy process here. Might have to wait a bit, but there very professional on satisfying your needs

Fantastic experience: Nice people

Fantastic experience: Clean

Positive experience: Wheelchair ramp needs work.

Fantastic experience: Always helpful!!

Fantastic experience: Friendly, helpful staff. Give great directions and suggestions for activities while you travel!

Negative experience: I did not visit

Fantastic experience: Great option for international drivers license

Fantastic experience: They gave me water plus Delaware maps and book. I only wished I had asked how to get to tunnel bridge!

Fantastic experience: Fast service, good customer care

Fantastic experience: Great place & location

Fantastic experience: Most courteous people ever.

Fantastic experience: The folks here are very friendly, knowledgeable, and always willing to help.

Positive experience: Very friendly and helpful. Would recommend

Fantastic experience: Great staff. Quick service.

Fantastic experience: People there are very friendly and helpful. We needed international driver's license and they were able to do them for us in less than 30 minutes.

Fantastic experience: Really like coming to this AAA location. Their people are really friendly and ready to help with questions. Great business!

Fantastic experience: Great visit. Knowledgable representative. Explained everything clearly to find a plan for me. Extremely reasonable rate. Signed up.

Fantastic experience: Great customer service. Thanks for being so nice.

Fantastic experience: I went in here to find out about a trip for my family. I was greeted when I walked in the door and helped. The whole staff was professional and very informative. I was very impressed with them and glad I was doing business with them.

Positive experience: Julia L does a great job helping you plan out vacations. Very helpful and friends.

Fantastic experience: Wonderful and friendly staff. Very helpful

Positive experience: I find it remarkable that AAA does not have an insurance agent available to purchase a new insurance policy on a Saturday. This included the 800-number I tried to call as well, their national office. Many people purchase autos on Saturdays, and I do hope someone reads this from AAA. If they cannot meet the needs of customers who want a new policy, maybe they should stick to planning travel and leave the insurance sales business. I am currently an AAA member, and my friend purchased a car today, Saturday (AM), I recommended AAA but could not get a policy until Monday. He wanted to take the car off the lot today, so he went with high-priced Geico. AAA needs to rethink this issue and offer a better customer experience. I am thinking of leaving them due to this issue.

Fantastic experience: The folks at the AAA office in Chesapeake are very friendly and helpful. They offer excellent benefits for members, including travel agency services, free guidebooks and maps, foreign currency exchange, international driver's permits, emergency auto service for dead batteries, disabled vehicles, car lock-outs and more.

Fantastic experience: Great, clean

Positive experience: Helpful personnel

Fantastic experience: People are great and Dr Eric is wonderful

Negative experience: My daughter and I went to the office today to speak with a travel agent about planning a trip to the Carribean. After speaking with the agent, we stepped away from the desk to think about finalizing our decision. When we returned to let her know that we wanted to go ahead with the reservations, she had left the desk. So we asked the women at the front if it was ok for us to sit back down at the desk and wait for the agent to return. She said no because they had been having problems with people stealing from the desk (there was nothing even remotely valuable on the desk). She walked away and left us standing there. Needless to say, we decided to take our business elsewhere. We also managed to find a much better deal! Customer service, hospitality and common courtesy are clearly not important at this establishment. I am so disgusted that I have been a loyal customer with AAA for over 20 years, however I will be cutting all ties with this organization.

Positive experience: They do passport photos

Fantastic experience: Good service

Fantastic experience: Small problem, call the Chesapeake location talk to Mrs Patricia of the membership dept, small problem solved, Outstanding service from beginning to end

Negative experience: I was charged 1 hour labor of over 100.00 for checking if current was reaching my fuel pump. My car was not moved inside or any labor was done to make this educated diagnosis, just and ohm reader and a five second walk. There was no diagnostic check report given. An absolute rip off. AAA should be shame for overcharging its customers. We do not recommend.

Fantastic experience: Helpful, friendly and efficient