Allegiant Travel Co

Negative experience: My family and I recently flew round-trip with Allegiant from Norfolk (ORF) to Cincinnati (CVG), and it was one of the most frustrating travel experiences we’ve had, with a 10-month-old and a 4-year-old in tow. We received our booking confirmation on May 8th, which clearly listed our baby as “Infant on Lap.” Our outbound flight was on June 16th. At check-in, we noticed that "Infant on Lap" was missing from the boarding pass. We brought it up immediately to the agent, who assured us everything was fine and we were “good to go.” But once onboard, the flight crew grilled us in front of other passengers, saying the baby wasn't in the system. We were confused, embarrassed, and delayed—despite doing everything by the book. Our return flight on June 23rd was worse. Allegiant staff confirmed our daughter had flown with us, yet refused to let her board unless we either showed her birth certificate (which was never requested before) or bought a full-price ticket. This policy makes no sense—and the contradiction was never explained. I submitted a formal complaint on June 25, got no response, followed up by phone on July 9, and was treated disrespectfully by a rude call center agent who ended the call mid-conversation. After a second written follow-up, I received a generic response on July 15 denying a refund and failing to acknowledge their internal failures. We’ve been regular Allegiant customers, but after how we were treated—and the complete lack of accountability—we are extremely hesitant to ever fly with them again. If you're flying with children, especially infants, be warned: Allegiant’s policies are inconsistently enforced, poorly communicated, and you will bear the burden for their mistakes.

Fantastic experience: Nice

Negative experience: On Monday November 4th, 2024. I went to the Airport around 8am to purchase a ticket at the counter for Allegiant Airlines. I had previously called and spoke with customer service over the phone to make sure I was able to do so on that day, and those hours as Allegiant Airlines only is allowed to sale over the counter tickets on certain days/times each month. As I stood in line like everyone else, it was very busy. As I finally got to the counter, i told the customer service representative that I would like to purchase a ticket. She stated to me that she couldn’t sale me a ticket because there are certain days/times which I was already aware of and I stated that to her. She proceeded to tell me that the line was very busy and she didn’t want to sell me a ticket. She then told me that I would have to go speak with the lead customer service agent. I walked down to speak with the lead and told her about the situation. Her name was Dorina. She then told me that she couldn’t sell me a ticket because the line was busy and I would have to come back another time. I told her that I stood in line like everyone else and came within the correct day and time frame to purchase a ticket. She then said yes, but it’s really busy or otherwise I can wait until the line was finished and then she can sell me a ticket. I told her why would I have to wait again, as I stood in line like everyone else. Just as first come first serve basis, I should have been sold a ticket. This was my first and worst experience dealing with Allegiant as I have previously purchased multiple tickets at the counter. I had no problems before until that day. So since it was as she stated “busy” I wasn’t able to purchase my ticket unless I waited after the long line or come back. I told her what was the difference in me coming back as the Airport Counter is always busy, when they are about to be ready to prepare for a flight. As a prior Airline Customer Service Agent, I know the policy and procedures. I am highly upset that this occurred, as well as a time wasted practice and inconvenience overall.

Negative experience: I appreciate the low fairs but the seats you designed are absolutely awful. For whatever reason you guys put a sharp metal hinge right at knee height. It was unacceptable having to feel a sharp metal jab in both my knees for the two hour flight.

Negative experience: Offered $100 voucher for a 9 hour delay. IN EUROPE I WOULDVE RECEIVED 600 EUROS. Why is it that American companies are so terrible to their customers? $100 OVER 9 HOURS ISNT EVEN MINIMUM WAGE.

Negative experience: They will cancel your flight for no reason, and you are either left stranded for a few days for the next flight, or you will have to use another airline and spend thousands to get back home. I canceled my Allegiant card and will not use them again after spending 1100$ one way to get home!

Negative experience: Your fired. New bag policy is a joke. $70 for roller bag as well as checked bag…. Won’t even give you a future consideration. Adding $140 for a single checked bag per round trip, I’ll pass. Update July 2024. Thought I would consider giving Allegiant another try. Went to website to book trip, a few minutes later not only was the flight a different rate (higher) but also the bag fees. After some research seems this is a game Allegient plays, looks at source IP (where customer is coming from) and plays with prices. Still fired.

Negative experience: Worst type of people and business. Spend money elsewhere

Negative experience: Edit: I booked a $500 round trip that I needed to cancel and all they could offer me was a $130 voucher. I decided to fly because I didn’t want to waste the $500 and will just drive down after. The day of flying back they overbooked the flight by 8 people and said “we will not board the plane until 8 people come forward.” No one wanted to come forward because the next scheduled flight was in 4 days! Once they raised it to an $1000 voucher people started going up. So you’re telling me you couldn’t give me a voucher for my money back when I wanted to cancel my ticket and make it be a major inconvenience for me (because clearly you guys did in fact need my seat) but you can willingly give an $1000 voucher to 8 people!! You don’t want to give the people back their money but when it’s in your favor you are willing to pay whatever amount! Absolutely ridiculous. I don’t recommend this company to anyone. The only reason why I chose to fly Allegiant is because they are the only airline that doesn’t have a layover when going from Omaha to Clearwater. I spent $500 on a ticket. Something unexpectedly happened and I needed to drive to Florida in my car instead so I needed to cancel my ticket and get a refund. I called and all they can give me was $130 voucher for a future flight because it was past 24 hours by 3 hours. They still had plenty of time/days to sell my seat. Just ridiculous. I will no longer be needing to fly Allegiant since I won’t be in Omaha anymore nor will I be flying with them with future flights. It’s literally always something with this airline. What a waste of money.

Negative experience: Broke airlines. Low budget and low safety. Fly at your own risk, but it couldn’t be me..

Negative experience: Not even a one star. I took a flight better yet attempted to take a flight and while boarding there flight attendant bumped into me and I spilled a steaming hot coffee all over myself. No excuse me or anything. I proceeded to put my jacket and sweatshirt that were soaked away in the storage cabin and he proceeded to tell me with an attitude the jacket and sweatshirt could not be placed up there. I said ok, a lady next to me came after sat down and offered to put them away and he heard me say that he was not wanting we to put them up there and as I was talking to her he told me to shut up. Mind you he reeked of alcohol. Anyhow I had a family emergency so I just needed to get to my family. So, I told him better let’s not talk to each other like that please let me talk to a supervisor and I said I wouldn’t say another word to him or about him. He said shut up and watch. So I watched him go say whatever he said to the captain and I gave them my seat number hoping someone above him was going to come talk to me but no. Captain walked out got me kicked off the flight due to the attendant words with him. Again the attendant reeked of alcohol when I was kicked off other passengers were wondering why. Once out the plane no one would help me rebook or with anything. I let them know I had expensive items on board with my baggage and they told me wait while they grabbed my belongings and did not do so. I waited for my bags 20 minutes and they finally said we didn’t have enough people to help pull your bags off. I was given directions to go to the front departure desk and I waited an hour and no one ever showed up this was 11:30 am. I called customer service and Allegiant had no notes in there but I missed my flight. I asked for a refund because I was mistreated for no reason.They continued to blame me and gave me a credit for my flight there. I had to get to my family that day so I drove to Minneapolis from Fargo, ND to catch a delta flight. They wouldn’t help me with the credit or refund for my return flight I booked round trip. My truck is in Minneapolis and they expect me to fly to Fargo when I had to drive a state over to catch a flight so I could make it to my family. We had a close death in our family. Once my bag arrived to Las Vegas I got a call and they said my bags were there. I said that I was trying to make a flight that would put me there at 11:20 and by the time I could make it to Allegiant baggage they were closed. Then I went the next day and saw my bag was just in there and I opened it in front of them and my shoes were missing and they couldn’t even help me. They gave me the run around. I’ve used Allegiant plenty but this was a huge loss of money and poor display of customer service.

Negative experience: My flight was delayed 2 hours because some guy boarded extra.

Negative experience: Like many companies, their customer service does not exist. I am trying to add a pet in the cabin to my itinerary and I should be able to do it on their website, but it's a giant loop that never lets me finish. Chat disconnects me and tells me to call. I emailed, but their auto-response is, if your flight is in the next 7 days, call us. I have tried calling and have waited on hold for hours today. I have also left my number for a call back and received none. Allegiant needs to hire more customer service agents or make sure their website works so that they don't need to take so many customer service calls.

Fantastic experience: One of the best economy airlines!

Negative experience: Their costs are getting to the point that they are no longer a discount airline. Started shopping other airlines for my loyalty. I have the Allegiant credit card and now I think I will switch to American Airlines.

Negative experience: I have to say this is easily one of the worst buying experiences out of all the airlines that I flew one. Let's get this out of the way... the mobile app is horrible it won't let you buy any tickets and even the website itself doesn't let you purchase tickets. You put all your information in and once you get to the email part to press Purchase. It jumps straight back to the email box to enter in an email, even though you have a valid email. It just seems the developer/coder of the website didn't really test it roughly. Allegiant has really good deals for flights but yet we can't give them money... Whoever designed both the app and website needs to go back to school. Want to bring on a suit-case with all your clothes? It's $40 per bag. On top of all of that, they don't give you refunds on your tickets, whether if you ask 4 days after your purchased them or 4 weeks prior your flight date, no refunds. Along with that add-ons like carry on baggage's and more aren't refundable as well. Truly remarkable. I won't be flying Allegiant again.

Negative experience: Fantastic airline! But they fell flat on their face with a recent trip from Mesa, AZ to Springfield, MO. Daughter flew in with her boyfriend. I paid for the Total package. This was Friday, December 16. Both checked a bag at the same time. His arrived. Her’s did not. Agents at Springfield were very friendly and helpful, but they could not tell us where the bag was even though we provided a claim number. I called Allegiant and the guy told me I had to submit an online claim. I submitted an online lost bag claim. The following night I receive a call from Great Falls, MT asking if I was missing a bag. They had found a bag sitting with a Springfield tag. Somehow my daughter’s bag got on the wrong flight and made all the way to Great Falls. The lady was very friendly and helpful. Monday she sends the bag via FedEx to our home. It was supposed to come overnight to arrive Tuesday but here we are Friday, December 23 and still no luggage. I have still not received a reply to my online claim. The people in Springfield only found out about the bag after I did. My daughter flys out next Thursday. Will she have her luggage before she leaves?! We’ve had to purchase new clothing, toiletries, etc while she’s been waiting. Very frustrating!

Negative experience: Absolutely the worst experience I have ever had. I would never tell anyone to use this airline. Just dumped everyone at the wrong airport and bussed the rest of the way, not to mention the arrival time was about 12 hours late. Employees said it wasn't thier fault and they would not help with any accommodations. The Alegent Employees treat you as if this is all your fault. I hope this company goes out of business very soon but they will probably keep screwing people and taking thier money. The worst part of this whole experience is I know I still have to get on my return flight with them!!

Negative experience: If negative stars was an option, this disgrace of an airline that. Our flight out of town was delayed 8 hours. First no explanation, then for "weather", then once on the plane, none of the employees could count as we sat on the tarmac for over an hour as they attempted to find why one person was scanned on the plane but wasn't on the plane. Our return flight was even worse, cancelled 2 hours prior to boarding, no flight out for 2 extra days but the worst part, the girl at the counter stated it was for next day. We ended ip driving because people can't afford to miss work because Allegiant does not have their act together. They keep doing stops places but can't handle their current flight plans. They use weather as a reason so they don't have to do anything. They have the ability to put you on another airline but don't care about their customers enough to do so. We made sure to try and plan for any hiccups but Allegiant has turned into a slow dying animal.

Negative experience: It’s impossible to modify a flight, much less cancel, because they deliberately hire too few customer service agents and no one had time to wait in hold for 2+ hours. I’ll never buy a ticket with them again.

Negative experience: While checking into the Sanford airport 3/10, I was notified that my flight was cancelled to TYS. The reason for this flight was to escort my daughter down, round trip for our scheduled visitation 12-19th. My current parenting plan has me doing my share worth of flights a year through Allegiant. It’s expensive to purchase 5 tickets at a time to escort a minor. Was also notified there was a cancellation for BOTH return flights home on the 19th. So it basically appears that I’ve only purchased one way tickets to Florida with my daughter. Not good! I was only offered 130 dollars that I would receive in 7-10 business days. I told her that I felt like she was just trying to send me away without a resolution to the conflict. The red shirt manager and the cashier had a quiet verbal debate over the options on the screen and decided not to help me. One of them secretly called airport police. I presented NO threat, and the officer ran my identification over the radio and detained me for an extra 5 minutes until a voice came back “negative” I’m so ashamed and at a loss that I don’t even know where to begin. There’s no way with a refund that I can afford to replace the tickets with alternate travel plans. Customer care when I called ,were so rude they had me almost in tears at what’s happened. I was placed on literally a “hold” time out to either accept a partial refund, or to find a way to get to the other side of the state for an alternate flight which is impossible. I was literally placed on “hold” until I could decide one ultimatum, or the other. I pray you actually record your phone lines. The customer care resolution plans were not a comparable offer, and replacement value for spring break weekend will be impossible. How can you cancel the first, and the last flight, but still charge me for the middle? Now what am I going to do?

Negative experience: Horrible Company policies; will never have any business with them again. RIP OFF!!!!!! And no one even takes your complaint. Zero customer service beyond taking your money!!!!! Never Again!!!!

Negative experience: I received a text from Allegiant air at 1:25am that my 6:20am flight was cancelled. I called Allegiant Air, waited on hold for 1 hour and 45 min. Customer Service rep Shauna informed me that she could get myself and my husband on a flight 3 days later on Thursday October 7th. I informed her that I could not stay another 3 days as I have a job, child care and financialy could not afford 3 more days in vegas. She then informed me that all she could do was issue me a refund in 7-10 days if i do not take the Thursday flight. I explained that i would lose my job if i stayed until thursday she then stated there is nothing she could and if I refuse the Thursday flight, i would receive a refund in 7-10 days. I am now stuck in Las Vegas. I then called Allegiant Corporate office and spoke with customer service rep Trina. I asked Trina for assistance getting home. Trina stated that since I refused the flight Thursday there was nothing she could do and then proceeded to tell me that this what i get for booking with a "low-budget" airline. So because I chose a less expensive flight. I deserve to be left stranded?

Negative experience: Hi Allegiant, I am still waiting for compensation you promised. My flight was canceled and I was left stranded in Montana. I incurred hotel costs, more expensive flight home, my car was ticketed because I wasn't home in time to move it. I've called 4 times and been on hold for hours only to have my call dropped each time. I've emailed 3 times and now I'm attempting to reach you on Yelp, Twitter, Google and Facebook. This is crazy. Please respond someday thanks.

Negative experience: On Friday April 9, 2021 I along with my girlfriend had a scheduled flight out of Albany International Airport (ALB) to St. Pete / Clearwater International Airport (PIE) on Allegiant Flight 758. We arrived for our 6:54 PM flight to check our bags at 5:50 PM. When we got to the counter for Allegiant; it was dark and there were no gate agents in sight. A passing by TSA Agent (Jessica Emery) informed us that the Allegiant gate agents closed the counter at 5:30 PM saying that they had checked in everyone and they were heading upstairs to the gate. We paid for our checked bags ahead of time, which I’m sure they had on file but ignored and closed the counter regardless. Departing the counter this early is in violation of Allegiant’s policy of the counter not closing until 45 minutes before the departure time; which in this case would have been 6:09 PM. The Albany TSA Agents (Jessica Emery and Erica Santana (supervisor)) tried paging the Allegiant gate crew asking them to come back down and check our bags in, but they refused to come back down. During this time we stood at the counter from 5:50 PM and past the flight departure time (6:54 PM) and waited for the crew to come back down. When the crew arrived back downstairs when the manager came out to speak with us she was extremely hostile. When I asked for her name for documentation purposes she refused to give it and only said that she was “onsite manager”. I then asked politely why the counter was closed so early and was informed that I was in the wrong and showed up late. I continued to try and find out why the counter was closed early however, the manager refused to give an explanation and decided to call the sheriff to get me to leave. After speaking with the sheriff we rebooked our flight for the following morning; eating the change fee after the worst interaction we have ever had with an airline representative. I called Allegiant Customer Service that night and when I talked with the gentleman Michel he informed me that he had to trust his gate agent and that I arrived at the incorrect time. Again, I am shocked by this response; 5:50 PM is before the 45 minute window and the counter should not have been closed; period. At the close of the conversation Michel told me that he had passed this complaint along to his management and that I should be expecting a call from management (702 number) within 24 hours (Saturday evening by 9PM); 96 hours later and I have not been contacted by Allegiant. After calling Allegiant back I was given the same go around that we arrived late at the airport. I tried asking to send our GPS location from Google Maps tracked by iPhone that we were there before the 45 minute window but Allegiant did not care to see it. I was continuously told that we arrived late and everyone else made the flight but you. The most management would do to close the books on this was to cover the change fee; 47 bucks; thanks for the generosity Allegiant. Poor customer service; poor business model; poor interaction.

Negative experience: I had my credit card hacked on their site. I was on hold for almost two hours to get it corrected! Ridiculous! They offered me nothing for troubles. Nothing! Stay away and fly Southwest!

Negative experience: Don't waste time with this airline. Worse than spirit.

Fantastic experience: They're my 'go to' airline.

Negative experience: Trash

Negative experience: Stay far from the Allegiant air that is not a low-cost company bat a low-value company. On the fly 1973 of today May 22 from Kansas City to Destin there were tens and tens passengers with no mask. They don't have care of the passenger's health. I asked to the flight attendant the reason for the missing masks, having a "shut up" as answer. I asked the other passengers on my right side to wear the mask they had in their hands but they simply answer no. Why do other flight companies enforce the use and Allegiant no? They simply don't have care of the health of the customers. I flew with a great risk having two guys with no mask on my right, one on my back one on the front left and one on the back right. I hope that if they spread the virus they begin from their parents and I hope that a company so bad as Allegiant can lose all the good people that respect the common rules. If they don't give value to life, we can't be sure they use all the other rules to fly safely. I hope to not get sick, but if it will happen I will demand this company for their responsibility. It could have been easy to do the right thing. They had just to tell everyone to wear the mask. This has been a criminal behavior. FLY WITH OTHER COMPANIES. Even one of the flight attendants did not wear a mask. Crazy! I have a pic of him. At last but not least I noted that they were serving alcohol to the passengers with no age and ID checking. This shows how they follow the laws in the "best way".

Negative experience: This airline carrier is horrible. They dont accommodate active duty veterans. Refused to book me another flight after waiting in line. Took 145.00 then wanted to charge an additional 75.00 to be placed on a flight. Even though I was already checked in 2 hrs before flight departure. Do not book with this airline. Horrible customer service experience.

Positive experience: I barely remember

Fantastic experience: Great Company

Fantastic experience: Excellence

Fantastic experience: Great place

Fantastic experience: Great place to work at

Positive experience: Very helpful and professional

Negative experience: Will not wait over one hour on phone for customer service... Emailed question and now waiting ten days with no response. ... Really great non-service. Have flights in few weeks and also next month. I'll take the loss and cancel the flights.... Allegiant service SUCKS.

Fantastic experience: Good company for traveling!

Fantastic experience: Great experience flying from Colorado Springs to Las Vegas.

Negative experience: Had to book a last minute flight for my wife, an hour later she got a call her grandmother passed away. Had to cancel flight, Allegiant would not refund flight because it was less than 7 days before the flight. Escalated the issue and was still declined a refund due to a family death. Terrible experience, zero humanity from this organization.

Negative experience: Not a very pleasant experience flying with allegiant. I am suprised they don't charge you for using the toilet or putting trash in the bins aboard.

Fantastic experience: Awesome

Fantastic experience: Great airline

Fantastic experience: A great place to work & fly.

Fantastic experience: Greatest place on Earth

Fantastic experience: Great model planes!

Negative experience: Horrible! I will never fly with them again-several FDA violations. Delayed in Kansas City for over an hour-left on hot plane-over 80degrees-rude flight attendants. Arrived in Las Vegas had to wait 2 hours to get bags because they didn't have anyone to unload the bags-customer service at the airport used foul language with us. Trying to leave Las Vegas since 8:00 am-left on hot plane again for over an hour-had to board another plane-now maintenance issues-still waiting on 3rd plane. Customer Service won't help you on the phone. Supervisors will not respond-staff are rude. Please don't fly with them-they advertise to military and treat you horribly. Tried to get my bags off plane-they are refusing to give them to me-they don't care about customers-please stay away!!!

Positive experience: Bad experience with staff until we came here. They went out of way to correct problem even on a holiday.

Positive experience: Hard to find your way but everyone is happy to help if you ask.

Negative experience: Worst airline experience I've ever had.

Fantastic experience: Corp HQ