Lewis and Lewis Insurance Agency, Inc.

Fantastic experience: I have used Lewis and Lewis insurance for a few times now and I will continue to use them in the future it’s easy to navigate on the app and they are very pleasant and they catch mistakes I made a mistake on a date and they corrected the date without me having to call Osman the insurance agent went above and beyond excellent service I recommended 100%

Fantastic experience: Excellent customer service provided by Osman, I was not able to travel to Mexico the days that I stated in the car insurance policy because I had a family emergency, so I asked Osman to do the amendment to the new dates, and he did it in no time!! I have been using Lewis & Lewis for many years and every time that I travel to Mexico and I will keep with them forever because agents like OSMAN make a big difference for all of us. Osman, Thanks for your time and help.

Positive experience: كل زيارة هون بتزيد عندي مخزون أفكار للأنشطة الصفّيّة، بدون ما أبيّن اسم المكان.

Fantastic experience: Lewis and Lewis has been taking care of our insurance needs for years. Osman has always gone over the top for us! Thanks

Fantastic experience: Thank you Osman! Very clear what coverage I have and the time frames I need to be mindful of. I have used Lewis and Lewis for 10 years. Ive been towed been hit and everything went according to policy! They also have the highest liability. And best coverage. Friends who have had other insurance and problems I refer to them. Thanks to Jim Lewis, David and their wonderful secretary who always kniws what to do!

Fantastic experience: Web site easy to navigate. Customer service is great. I made a mistake entering information for a policy and after it was discovered Alice and the rest of the staff went above and beyond to remedy the error quickly and correct the policy.

Fantastic experience: A consistent, positive experience that makes me happy to do business with Lewis and Lewis.

Fantastic experience: Easy to navigate on the web. Osman help me with a correction with perfect detail. I’ve used the product for seven or eight years as security in traveling in Mexico. Thank you.

Fantastic experience: Great customer service by Osman! He was able to quickly correct my data entry error and have the policy re-issued with the correct information while we were still on the phone. Thank you Osman!

Fantastic experience: I have dealt with Lewis and Lewis for many years. Minor problems with previous employees but Mr. Lewis, in person, was very helpful. Mr, Melgar has been the most recent rep and he's very helpful and courteous

Fantastic experience: What a wonderful experience for buying affordable Mexican insurance. I highly recommend Lewis and Lewis

Fantastic experience: Lewis and Lewis was great to work with in order to secure vehicle insurance for travel in Mexico. Osman, the representative I dealt with provided competent, efficient and friendly service. I recommend this agency for insurance and will be sure to use this firm again in the future!

Fantastic experience: Excelent customer service with competitive rates. I would highly recomend for all Mexican insurance needs

Fantastic experience: We have been using Lewis & Lewis Insurance for over 6 years and have always had a very positive experience dealing with them. Every agent we have dealt with has been very helpful and professional. The last agent I dealt with, Osman Melgar, was very knowledgable and extremely patient in answering my many questions. Thanks Osman for your prompt replies and attention to my needs. Chyre B

Fantastic experience: Osman Melgar assisted us with excellent customer service and follow-up.

Fantastic experience: Osman with Lewis and Lewis is absolutely wonderful, very patient and informative! He walked me through everything and stayed with me on the line until I was complete!

Positive experience: Update: An employee at Lewis and Lewis has since reached out to me to resolve the issue. I'll revise this review once the process is complete. Original review: This company sold car insurance to me from Qualitas. I was in a hit and run while in Mexico. I suffered a spinal injury and my car was significantly damaged. The insurance company only covered the body work and left me paying for all the mechanical repairs from the auto shop they sent me to. My car has never worked properly since. They also haven't covered any medical treatment for my injury. Since I returned to Canada, I've been unable to get any help though the Qualitas contact provided by Lewis and Lewis, and they won't respond to my emails either.

Fantastic experience: Having been using Lewis and Lewis Ins Agency for many years when needing Mexican Auto Ins. Always a joy to deal with.

Fantastic experience: Lewis and Lewis Insurance Agency, Inc. has been great to work with for many years. My husband goes to Baja, Mexico and gets his auto policy through them. This year there was a typo on the policy and Osman helped us resolve the issue. They are a great company to work with.

Fantastic experience: Every person who has happened to pick up the phone call is helpful, friendly, efficient and follows up without a 2nd request from me.

Fantastic experience: Experienced and value is why I use Lewis and Lewis. Osman provided great service.

Fantastic experience: I had a one year insurance for my campervan in Mexico and just extended by another six months. In the first year I had one claim, which was settled in my favour. It took quite a long time, due to the local contractor in Mexico, but once I involved Lewis and Lewis things got done. All staff are very friendly, helpful and knowledgeable.

Fantastic experience: They make buying insurance easy. Great customer service and very responsive! A pleasure working with Osman, he understood our needs and gave us great advice. The website interface was very easy.

Fantastic experience: I want to highly commend Lewis and Lewis Mexican Insurance Company for their excellent personalized service. I’ve just renewed with them for the 23rd year, and their agent Osman lived up to the company’s high standards by his helpfulness, including sending me my documents both as hard copy by mail and by email. When a hurricane damaged my car while in summer storage in Mexico about 15 years ago, the company was prompt in assessing the damage and sending me photos of it. The repairs cost within a few dollars of their estimate and they paid me right away, even accepting the receipt written by hand on a page torn out of a school notebook by the local Mexican worker who did the repairs for me. The company deserves the good reputation that it’s had for many years amongst my fellow Canadians and Americans who use their cars in Mexico each year. Chris Bradley, BC

Fantastic experience: I dealt with Osman Melgar at Lewis and Lewis on my Mexican auto insurance. He was quick, intelligent, learned, and immediately suggested a means of saving me around $200.00. I recommend him.

Fantastic experience: Lewis and Lewis insurance agency are very helpful and always available to answer any questions. Osman is patient and professional to address my concerns.

Fantastic experience: Excellent service and follow up.

Fantastic experience: When my vehicle wasn’t approved to take across the boarder, Osman was great at helping me solve my problem. The agency was able to cancel and refund me for the unused policy. I will definitely purchase from them again (when my vehicle is allowed). Thank you!!!

Fantastic experience: For years I've use Lewis and Lewis for my Mexican Auto Insurance. They have always been responsive, reasonably priced and available. While I haven't tested their insurance (no accidents) I will feel comfortable when and if that happens. My most recent communications with Osman have been tip top and honest.

Fantastic experience: I appreciate the service Osman provided, the company goes above and beyond for their customers and it shows. I had an unfortunate situation arise and the service you provided exceeded my expectations! I have used this company for several years and they will continue to earn my business. I refer all friends and family members and their experiences are the same...GOOD! Thank you for all you do, the world needs good people!

Fantastic experience: I've had Lewis and Lewis Insurance for years and yes the customer service I've received from "Osman" has been nothing less than spectacular. I change cars several times a year and it's imperative that the paperwork is completed on time to accommodate my foreign travel.

Fantastic experience: very good experience, very good customer service, easy to use site

Fantastic experience: Osman has been my agent at Lewis and Lewis Tourist Mexican Auto Insurance for some time now. He’s always very helpful, courteous, and responsive to my requests. I highly recommend him and Lewis and Lewis if you’re driving in Mexico.

Fantastic experience: I used Lewis & Lewis for the first time for a trip to Mexico with our church. Last minute I was told I didn’t need to drive. I reached out to them to inquire if there would be anyway to cancel the policy and receive a refund as it was no longer needed. Not only was it super easy to get through to someone on the phone who gave me clear directions on how to formally make the request but Osman promptly responded to my email and took care of it. I honestly thought it would be a hassle or something they just wouldn’t accommodate but the complete opposite was true! Such a great experience. Will definitely use them in the future for further insurance needs for sure! Thank you Osman!

Fantastic experience: Osman is very professional gets back to you immediately- great service

Fantastic experience: Osman helped me in 1 days time..get the change in licenss plate number..and current policy sent to me in Mexico... Great service!

Fantastic experience: Very easy to get and affordable Mexican auto liability insurance! The staff at L&L has been very responsive in every conversation.

Fantastic experience: I needed to cancel one of my policies and of course it can’t be done over the phone. I was able to cancel my policy via email and receive my refund the same day. All thanks to the help and assistance (although electronically) I received from Osman! Thank you again!

Positive experience: Only giving a 4 out of 5 because I don’t know how my parent’s first interaction with the company went. I called in to see about renewing my parents insurance policy, Osman was great! Made sure to provide me with the different renewal options that they had available and was patient while I communicated the information to my parents.

Fantastic experience: Melgar Osman was so responsive and courteous. A very nice experience with a great company and agent. Thank you!

Fantastic experience: Osmon was quick to respond to my question and that was a great help.

Fantastic experience: A great deal on full coverage Mexico auto insurance. Thank you.

Fantastic experience: Osman was very observant and super helpful. He noticed that we booked three policies, one of which we hadn't completed correctly, so he called us, fixed our policy over the phone, and also applied a multi-policy discount we didn't know we qualified for.

Negative experience: SCAM - STILL HAVENT GOTTEN REPAIRS OR MONEY FOR OUR CLAIM. READ THE OTHER 1-STAR REVIEWS - THIS ISNT UNCOMMON. I filed a claim for a collision from BCS Mexico in the beginning of February, 2024. The adjuster came out and gave me options for an estimate. We still have not gotten any repairs, or money for the repairs. We have left several voicemails to both our adjuster and qualitias and no one will return our call. Also, thankfully we had someone who spoke fluent Spanish in our group because the reps on the "English speaking line" when I called to report the claim couldn't understand me. Also our claims adjuster did not speak any English, despite the website claiming to have English speaking personnel to help you during the process - this was not the case in our experience.

Negative experience: My wife and I have been with Lewis and Lewis for our Mexican insurance for almost fifteen years. Two years ago I was involved in an accident and filed a claim to recover my car repairs. I still have not received payment. Lewis and Lewis said the responsibility is on Qualitas, the Mexican insurance carrier. Lewis and Lewis sold me the policy and are handling the claim. Needless to say I am extremely disappointed with Lewis and Lewis. They will no longer have our business as well as our friends.

Fantastic experience: Lewis and Lewis is a top notch company. Their representatives go out of way to make sure everything is taking care of.

Fantastic experience: super good service they picked us up at the Mexico border, they really helped us I recommend them

Fantastic experience: This is our second trip to Baja with L&L and will be more in the future. With the most reasonable cost compared to others, the service we received was simply superb every step of the way.. Example, just before crossing the border, we discovered the entry date was incorrectly entered by us...we won't be covered! Panic we called and surprised to find there was a real person at the other end, that person was Osman Melgar and he fixed the date, rewrote the policy and we're on our way! He even waived the 40 something dollars for this transaction. Many thanks L&L!

Fantastic experience: Working with Lewis and Lewis has been a very positive experience. Purchasing the policy took moments and getting help with coverage questions has been easy! I especially appreciate Osman responding thoroughly, promptly, and kindly to my policy questions. I will always stick with this agency!

Fantastic experience: Have used this agent in Los Angeles to ensure my vehicle in Mexico for the last two or three years communication and service. I've always been excellent.

Fantastic experience: Jordan Lewis went out of his way to assist me in getting a check from Qualitas Mexico to my home in Canada.

Fantastic experience: Our agent Osman Melger was a pleasure to do business with I would like to publicly thank him for his help and promptly service

Fantastic experience: We have used Lewis and Lewis in the past. We had a friend riding with us some years ago, who had an accident, and the coverage provided by Qualitas through the Broker, repaired his vehicle, and he was taken care of medically.

Fantastic experience: So easy to get tourist car online insurance quickly. Site is easy to navigate and pricing is competitive. Highly recommended. When renewing the policy Osman kept it so simple. Thank you Osman for making things so easy ...the way they should be!

Fantastic experience: Just a quick shout out to my Lewis & Lewis insurance agent and representative "Osman Melgar", for the amazing customer service and timely responses to my questions and never-ending changes for my Mexican insurance needs. The Lewis & Lewis team has continued to keep the interest of their customer's needs first. Something that most insurance agents have lost over the years. Thanks again Osman, you have my gratitude. Best regards, Gary Reddin

Fantastic experience: Excellent customer service, specially Osman, he has alway solved my questions or concerns

Fantastic experience: Easy to deal with , good prices Thank you for your existence

Fantastic experience: I've researched for the best deal overall for my Mexican Car insurance. Lewis & Lewis has the best coverage for your money. Talk to Osman, he really knows his stuff. This is a legitimate post, I've been a client for years.

Fantastic experience: Best price and offers 3 months Mexican insurance

Positive experience: Not able to electronically pay

Fantastic experience: Lewis and Lewis were supoer helpful. Great products and prices - but more important was the service I received when I needed to change a few details on my policy. I really appreciate that they responded quickly and took the time to double check the details. We received the insurance docs well in advance of getting to the border. Thank you so much team. We are now down in Baja California making good time! Your colleague who answered the phone when I called was also super helpful. Thanks team!

Fantastic experience: Five stars for customer service via phone and prompt responses to email communications. We have not needed to file a claim so nothing to rate in that regard.

Fantastic experience: I was changing coverage because I bought a new vehicle. Osman was very helpful and put up with my bungled attempts to send the required document. I have been with L&L for over 6 years and have been very happy with their work. Again, a special shout-out to Osman.

Negative experience: Great to deal with when buying insurance but try and collect on an accident - bough Mexican insurance for years from these people and when I made a claim in January they (along with Qualitas ) for 10 months and then suddenly discovered our RV wasn’t covered this time but I had renewed for years both truck and trailer but just the year I make a claim somehow the trailer was missed !! Amazing - going back to Vagabondos del Mar !!

Negative experience: If you are looking for an insurance company that will advise you one thing and then totally screw you over, this is the insurance company for you! Please be very careful and notice the awful situations they are putting people through, don’t think they won’t put you through the same situations. This is a very shady company that should not be trusted! Stay far far away!!!

Positive experience: Great services at very faire price

Negative experience: Never buy insurance from Lewis and Lewis! If a Drunk Driver totals your truck they won’t total it they will just take years to fix it maybe! I’m still waiting 25 months later and I was not at fault! Worthless insurance!! Beware!!

Fantastic experience: Fantastic customer service over 19 years. Lewis & Lewis provides comprehensive and liability insurance through the number one Mexican auto insurer "Qualitas" at the best prices. When I asked my local Mexican brokerage company if their Qualitas prices were more competitive they told me to stay with Lewis and Lewis as they could not beat nor match their pricing.

Fantastic experience: This organization I have been using for all my auto insurance for Mexico. Their coverage and prices are good.

Fantastic experience: Was looking for easy insurance when driving in Mexico and Lewis and Lewis on line helped. Great job

Fantastic experience: Easy and good prices.

Fantastic experience: Bought our SUV Mexican insurance with them. They’ve been great. I’ve called several times with questions before we left Canada and they were so helpful. Each time I called they said call if you have any other questions. Pleasant. Kind. Professional. Everything worked easily purchasing online. We bought just before leaving the USA.

Negative experience: I submitted a quote request for home owners insurance online and called four times to speak with someone about it. Each time I was told I would get a call back and NEVER DID. Stay away from this company!!

Fantastic experience: Always use them for my insurance needs when I go to my second Home. Gives me peace of mind.

Fantastic experience: Great work.

Fantastic experience: This is the insurance company I use in Mexico the online process is easy and quick!

Fantastic experience: Facile de trouver les informations recherchées

Fantastic experience: For Van travellers it is a very cheap insurance

Negative experience: Since my review under the business name was removed, I’ll rewrite it under my personal account. If you value customer service, return calls and actually getting a quote timely, don’t contact Lewis Agency. After calling and speaking with someone on a quote, I filled out the online request and attached the photos for the home. The confirmation was the last correspondence initiated by the company. Monday I followed up and was told they were working on it. Tuesday I called and was told they were busy and if they said they were working on it I should have it soon. Wednesday still nothing, (by now I’ve requested quotes from two other insurers and received them) and Jordan explained again they were busy but trying to get to it (unlike Monday when they were already working on it). After calling again Thursday, Jordan explained Mr Lewis was going to be working late and would send it over that evening. He mentioned he would call Friday morning to make sure it was received. I called Friday mid day again since nothing was received. It was the same excuse of being busy and not sure what to say. After investing a weeks worth of work to get a quote, I told him if the service was this bad before a policy is bound, I wouldn’t expect anything different if not worse when a client. If I could rate this 0 stars I would.

Fantastic experience: Great agents and a great Insurance company to do business with if you need Mexican tourist auto Insurance, they are the "Broker", not and actual "agent"... but they function just like your "normal" auto insurance agent from US.

Fantastic experience: Simple et efficace MERCI

Negative experience: I called and asked if this is where I can get Mexican insurance. The lady said again this is Lewis and Lewis very rudely. I apologized and advised I was looking for Mexican insurance and got just got hung up on. Online it says you have Mexico insurance! FYI on how you may be treated.

Fantastic experience: Very efficient service on our Mexican Auto Policy.

Negative experience: I was waiting 4 days after they said they'd be there w/in the hour for someone to show up and look at my wrecked vehicle. Now 4 days after that I am still waiting to get a response from the results of the adjuster. They told me the next day or 2 days max. they'd tell me what is next. It's now 4 days and nothing. I need to get my vehicle fixed, or at least get that process started. Think twice before considering Lewis and Lewis.

Fantastic experience: I've used them for many years, good car insurance for Mexico

Negative experience: Stay away from the lady who handles autos with Mexican registration plates...horrible. I had to finally cut her off and hang up. The "Lewis" guys are GREAT! This lady is giving them a bad name. Black eye

Fantastic experience: They are without a doubt... "The Best"

Fantastic experience: Quick and reliable service for Mexican car insurance, used for 4 years now

Positive experience: Easy to add days to policy.

Fantastic experience: I can only speak of the ease of use of their website. And I liked that I could add the VIP endorsement. It covers vandalism and partial theft. I have read that sometimes they don't steal your whole car but a piece of it. I'm keeping my fingers crossed that I don't ever need to file a claim. So I can't speak of how well that works. But I feel fully covered.

Fantastic experience: Great agency fast, efficient and very professional they will save you money and time

Fantastic experience: Got insurance through their website when I was heading to Mexico . Very easy format to complete and if you have any questions, you can always call them. Everything is done online. Definitely using them again.

Negative experience: I am absolutely mortified with the experience I am currently having with Lewis And Lewis insurance agency. There is a person there named JORDAN who is highly incompetent. He has poor customer service skills, and in fact, hung up on me. He refused to listen to me and told me I was LYING. I am licensed Clinical social Worker licensed at the level of independent private practice. I have done home assessments for adoptions and foster care, patient evaluations, Was a behavioral health case manager for an INSURANCE company, and have testified in court as an expert witness for residential treatment cases, custody cases, and forensic cases. On Monday, Jim Lewis told me that, "We will fight for your case, we will do everything in our power to get your case paid. Jordan has been pretty good at handling these things, I will give it to him. We will do everything we can to be certain this case is taken care of." JORDAN is not good at handling these things. He replied to me initially with the WRONG claim number. He had not read my emails prior to talking to me on the telephone. I am in a situation, where my husband was driving my truck, fully licensed, and was T-boned by a Mexican Police Car. The Qualitas adjuster requested 20,000 pesos to settle the claim - a bribe. My husband did not pay it. So the police issued a ticket for him being an unlicensed driver, at the advice of the adjuster. KNOWING that the claim would not be paid if he was unlicensed. He gave his license at the scene. And JORDAN also has a copy of said license. My truck was towed and impounded. JORDAN never once called me to update me on the progress of our case. He was unable to tell me where my vehicle was. (I still don't know where it is.) He did not forward ALL of the photographic evidence, and emails to the Adjuster's manager. Every day he told me a different story and that I would get an email or phone call by the end of the day. Yesterday supposedly I was going to get an email from him as to the assigned lawyer for the case. Never got one. He openly said to me that I LIED. I never once have told him an untruth, but he has told me many. He is highly unmotivated and has the worst customer service skills I have ever experienced. A corrupt police department and a corrupt adjuster colluded to extort my husband of 20,000 pesos and He said I am lying. The same adjuster FORGED the accident report and FORGED (badly) , my husband's signature. I do not know where my truck is (6 days after the claim). I am not a Karen. I am not a liar (How could I give expert court testimonies if I was? Or keep my license with zero ethical violations in 34 years?) I did not yell at him. All he did was talk over the top of me, not believe this horrific experience we are having, call me a liar, and advise us to pay the ticket for being unlicensed ( which would cost us the claim) There is easily 7-9000 dollars worth of damage to my truck. We do not know it's where abouts, and we have been called liars by an INSURANCE AGENT. I still owe 12,000 on my vehicle. Jordan is a horrible agent and has very bad customer service skills. I will be finding a different insurance agency. DO NOT USE THESE CHARLATANS.

Positive experience: Always get my insurance from them easy online not expensive, I printout my policy at home.

Fantastic experience: Best price Mexican tourist insurance

Fantastic experience: Mexican auto insurance is a must if you drive across the border into Mexico. This company is one of the elite companies that actually have agents to handle claims in Mexico for direct contact if needed. A great value for the money.

Fantastic experience: Great coverage and prices. You can buy online even when the office is closed, print your policy and go. That's what I did!

Fantastic experience: Best insurance for Mexico.

Fantastic experience: Extreamly helpful, honest, and reputable.. Thank you.

Fantastic experience: Great service, easy website