Southwestern Travel

Fantastic experience: I loved working with the staff. They planned our trip down to every detail I wanted. I recommend Southwestern Travel Group to anyone traveling with students

Fantastic experience: Southwestern Travel Group did an amazing job organizing my groups' trip to WGI World Championships in Dayton, Ohio. It was my first time flying with students. It was most of my students first time flying and being away from family for a week. We had an amazing time doing a variety activities before our performances. It made the kiddos feel like home. I know that when we travel we want to feel away but for us we wanted comfort and that is exactly what they gave us. Learning about the state through the educational experiences helped us adapt to the new environment and appreciate our home in Cali while adapting to the temporary home away from home. They recommended arriving early to acclimated to the climate and time difference. It is something to consider with a first time group performing for a big event. They were very flexible with the trip up until the last two weeks because of the competition schedule and venue placements. Our tour guide, bus driver, and hotel staff were very informative and sweet! We had a great time!!! I would highly recommend traveling with Southwestern Travel.

Fantastic experience: Once again, Southwestern Travel helped facilitate a great experience for our students. They pay attention to details. We were blessed to have Mira with us again this year. She is the absolute best. Many of our students listed her as one of their favorite things about our trip. I trust Southwestern with our future travel plans and look forward to planning with them for next year's trip.

Fantastic experience: Our school had a wonderful trip to DC.

Fantastic experience: The Conference Center continually exceeds expectations for us year after year. The space is updated, sleek and always clean. Parking is ample and easy, and the Conference Center manager, Donna Pursley, may have a bit of mindreading ability, because she takes care of everything, before you even have a chance to ask! Don't hesitate to have your next meeting here!

Fantastic experience: phenomenal

Fantastic experience: Working with Southwestern Travel made taking our group of 19 students and 5 adults to NYC a breeze. Devon took such care in planning all our activities and really worked with us to create the best trip for our group. He was so responsive and in constant communication, from planning to the actual trip to always making sure our needs were met. Our tour guide, Grace, was more than we could have ever hoped for. She kept us all running on time, made sure all our accommodations were met, shared so much knowledge of the area, and had a positive energy that was truly contagious. Working with this team really allowed us to fully enjoy the trip with our students because we felt confident that they had all arrangements under control.

Fantastic experience: low key w trip

Fantastic experience: Southwestern Travel was top notch! They handled absolutely everything before and during the trip! Best student travel experience I’ve had by far! Highly recommended!

Fantastic experience: Good to use

Negative experience: Left 40 teenagers stranded on a high school trip to Orlando. Just don’t. Really don’t use this company. Save your family the headache and the heartache.

Positive experience: Everyone was super nice and it was lots of fun

Positive experience: Great trip

Fantastic experience: Greatly planned trip, we didnt need to worry about anything.

Negative experience: Booked a school sponsored trip to Washington, DC with this company. Very very disappointed with the “tour guide” we were provided. He did not guide whatsoever, had really no information to provide to the students during the entire 5 day trip, and acted more like a tourist himself. Our teachers & bus driver had google fun facts to share along our journey. The tour guide did not even have the money available for the kids to eat until the 2nd day of the trip. Our school was also told certain museums were booked & then when we got to DC the tour was not actually booked. And to top it all off this travel agency booked our flights out of one airport & then booked our return flight home into a totally separate airport!! We had to shuttle from one airport to another just to get our school bus back!

Negative experience: Lack of integrity, communication and professionalism by Tyler Van B. Didn't follow thru with booking a feasible travel package in time and even though he admitted that he made a mistake he will not take accountability and do the right thing by refunding my money. He is hiding and avoiding this issue which is what people do when they feel guilty. He hides under a CYA legal form that we all are forced to sign and agree to many times with many companies. Just.Yuck. Lack of morals. Thievery. Don't really know what he even does for this company besides cheat people out of money. He wouldn't search and book the trip while on the phone. He always had to get back to me with a proposal from the office elves I suppose. I could go on but you get it. Enough with even "small business" taking advantage of people. Enough.

Fantastic experience: Amazing trip organized by SWTG. Everything went smoothly, I always knew what was planned, and it was overall one of my favorite trips ever. And that's saying a lot from my history of travel.

Fantastic experience: Just returned from an incentive trip with top producers from our company. They are used to extraordinary treatment, and SWTG gave it to them!

Fantastic experience: Phenomenal preparation and execution. Great job putting our reunion together!

Fantastic experience: I have used Southwestern Travel for over a year now. Each time, they exceed expectations and have met my needs. They have great customer service and were especially helpful getting coordinated flights for a mission trip to Nicaragua. I'm very impressed!

Fantastic experience: Tyler Van Bussum, Travel Associate with the Southwestern Travel Group, was amazing. He was very responsive, reliable, detailed, offered great ideas, and very resourceful. He even communicated with me several times during non-regular business hours (including weekends) in order to get certain tickets purchased as soon as they went on sale, along with finalizing other details. He helped me with a problem at hotel check-out on a Sunday morning by speaking to the hotel manager regarding our payment. He checked on us during the trip via text and was genuinely interested in how everything was going. He did everything he said he would do to help us along the way. I truly feel that he went above and beyond for us and because of this, we had a GREAT trip! Thank you!

Fantastic experience: Southwestern Travel did not disappoint in planning the details of our recent trip to Denver, CO. The hotel accommodations, food, and conference meeting arrangements were well done. I highly recommend their services.

Fantastic experience: Terri and her team did an incredible job helping me and my significant other adjust our international travel plans amidst the pandemic. Now over a year later, her and her team helped us craft an alternative dream vacation we are equally as thrilled about. I can not thank the Southwestern Travel Team enough for the peace of mind they gave us through their diligence and professionalism. I will book countless more adventures with Terri in the future!

Fantastic experience: Southwestern Travel puts a lot of time and care into helping plan your trips. Even if there is a time crunch (which would stress most people out), they work hard to make sure you're taken care of. With all of the unknowns that Covid brought on for everyone, they still do all they can to care for you amidst all of the changes and uncontrollables. It's been a difficult year for both individuals AND businesses, but they stay positive through it all.

Fantastic experience: I just finished a day long Zoom Webinar organized by the Southwestern Travel Group, and the team conducted it flawlessly! Everything worked, the schedule was adhered to and it was a great expereince for me as an antendee. Kudos!

Fantastic experience: Just attended a virtual conference organized by SW Travel. It was incredibly engaging, technically flawless, and professionally done. Kudos to the SW Travel team!

Fantastic experience: Southwestern Travel Group does a tremendous job at all travel and event needs, whether in-person or virtually.

Fantastic experience: Southwestern Travel always has my back. They work tirelessly to ensure I have the best travel experience possible. The are organized, efficient and professional.

Fantastic experience: Great in person reminder of what awesome people we get to share life with as we pursue doing good in the world

Fantastic experience: super caring and professional team - love to do business with!

Fantastic experience: I went to Puerto Vallarta in Mexico with Southwestern Travel Group, and it was by far one of the best trips I’ve ever been on. Never a low moment, always had something fun to do whether it be an excursion out, an activity at the resort, or dancing the night away downtown. Plus the freedom to go off and find things to do around the area was a blast, and easy to do when being such a great vacationing spot. It’s great having someone else do all the work so I could really just relax and enjoy my time with friends. Can’t wait for my next trip!

Fantastic experience: Great service! Very organized!

Fantastic experience: They really make sure everything you could need is taken care of and that you are safe the whole way!

Fantastic experience: Always on top of their A-game bringing you the best affordable deals, on short notice or well planned out. You will be nothing short of impressed and satisfied with the quality of professionalism, attentiveness and most importantly accomplishing the end goal and delivering an over the top experience. I highly recommend Southwestern Travel!

Fantastic experience: WOW - what a MARVELous trip that SW Travel planned for us. Everything was nothing short of spectacular.

Fantastic experience: They make booking flights quick and easy! I use their services at least four times a year and each time they've been flexible and responsive. 10/10 would recommend. They're always sure to book me the window seats for my flights!

Fantastic experience: I had no idea high touch, direct customer service like this still existed. Emily Weber has been so fantastic and accommodating to all of my sporadic needs and constant changes in relation to upcoming travel throughout this pandemic. She's done all of this with such a pleasant demeanor and I know it's been challenging. I can feel the genuine sense of care and customer service through her emails. I think I found a travel group agency.

Fantastic experience: The folks at Southwestern Travel are very professional, cheerful, and responsive. I have enjoyed all of my interactions with Terri and her team and highly recommend them for all of your travel needs!

Fantastic experience: I have done several trips through Southwestern Travel, most recently a trip to Universal Studios for my 8 yr old. Our travel agent, Emily, was fantastic, helping us navigate everything from Covid-related issues to dealing with last minute airline changes. I cannot begin to describe how nice it is to have someone else dealing with all the details that go into planning a family trip. Emily is very quick to answer back with any questions and we will continue to plan all of our trips through her.

Fantastic experience: I'm thankful for the Southwestern Travel team! They are very responsive and willing to help.

Fantastic experience: I have used Southwestern Travel numerous times to book my travel. They have always been quick to respond and very accommodating, especially in a pinch! Definitely would recommend their services to any individual or group travelers, YOU WILL BE TAKEN CARE OF!

Fantastic experience: This company is always there for me to book my flights. I have a lot of trust in them and they always get me great flights and my itineraries on time. Takes the stress off of myself and I am grateful for the work that they do.

Fantastic experience: Having a love of travel requires a travel group that helps you plan the best trips possible. Southwestern Travel does just that. From arrival to departure everything is lined up. They offer advise, suggestions about sites, food, excursions... The team has been so responsive to all of my questions and needs. I would highly recommend this group for all travel needs!

Fantastic experience: Amazing experience with the Southwestern Travel Group! Only company I will use for my future travels.

Fantastic experience: We love Southwestern Travel - always very quick to respond and so friendly!

Negative experience: Like many unhappy parents, my child's school Disney trip was canceled due to covid-19. And like all the other parents, we were only refunded 75% of our money. So who is pocketing the $200 we're not getting back? Given the unprecedented times everyone is going through, how is this justified? We need this money as I'm sure all of the families do. My child's teacher stated that the school will never use southwestern travel again... I hope all of the schools affected do the same.

Negative experience: DO NOT DO BUSINESS WITH THIS TRAVEL AGENCY. Among the other negative reviews here, I too was a parent that booked a Disney band trip through the school; the school chose this joke of an agency. The trip was scheduled to begin on March 23rd. Disney World shut down due to the Covid19 pandemic and naturally, the trip had to be cancelled. An employee at Southwestern named Denny had assured the school that parents would receive a full refund, minus the $50 deposit. A few weeks later, parents were then informed that we would only be receiving 75% of the $795.00 trip, due to "vendor fees and Disney fees". When I emailed Terri Rickard asking for a breakdown of those fees, she refused to answer any of my questions directly, refused to provide the alleged "fees" (stating that the vendors and fees were "confidential"), and was condescending in her email responses. Flash forward to now, I did indeed receive a refund- approximately 50%, only $409.32 of the $795 that was paid. This company is, by far, one of the most unprofessional and dishonest travel agencies I have ever dealt with. I understand that the pandemic has hit the travel industry hard, but to give working parents the runaround, refuse to return phone calls and voicemails, and then give LESS than the 75% is absolutely disgraceful.

Fantastic experience: Southwestern Travel has booked about 5 trips for me. They are friendly, fun, and professional. I appreciate their customer service and great attitude!

Fantastic experience: Absolutely an amazing group of individuals that make sure everyone is taken care of!

Fantastic experience: Emily and everyone at Southwestern Travel are very responsive and professional. I highly recommend their services!

Fantastic experience: I have used SW Travel for individual business trips and group incentive trips! They are fantastic!!! Professional, fast, fun and kind!! And with the incentive trips they plan an incredible trip with amazing places to eat and exciting excursions. I highly recommend SW Travel and will be using them again and again as soon as travel opens up.

Fantastic experience: Southwestern Travel has always found me the best flights and hotels at the best price. Their team has also helped me solve multiple travel changes and issues in the past with the best possible outcomes. That is why I will continue to use their serves!

Fantastic experience: I had the opportunity to travel to Masatepe, Nicaragua with Trey Campbell in December of 2017. We were privileged to be hosted by iTeams down there for a little over a week. Room and board was included, and the meals were absolutely delicious. I am very pleased with Southwestern Travel for it’s good quality, good Christian values, professionalism and responsiveness. It is very affordable and Trey was very patient with me when it came to breaking up the payments over a manageable period of time. I would strongly recommend Southwestern Travel to anyone who enjoys fun, interactive, group activities!

Negative experience: Our high school planned a trip to Disney, to take place at the end of March 2020. Disney closed, trip was canceled. Understandable. We paid a $50 non-refundable down payment. They are only offering us 75%, ~$595, of our total paid. When asked for detailed billing for the rest of the money, I was told their contracts with the bus company, Disney groups, were private. So I reach out to a supervisor, by email and by phone. No response. I’m out $200 instead of $50, with no idea where the extra money went. Extremely disappointed. Also, not done fighting.

Negative experience: This company should not be used for group travel. Our band trip was cancelled due to Covid-19. They only refunded 75% of the money. Families are going through a lot at this times and it isn’t right that they profit at our expense.

Positive experience: We had a Summit which was put together at the last moment - three months out - due to another venue pulling out - Southwestern Event Coordinator Iriina was hands on and took care of our request. It is a great venue to host an event and the caterers provided us with an extremely fabulous and delicious breakfast buffet. Coffee and water were replenished by Southwestern staff. All in all, the venue was great. The only drawback was the vendor space but we determined there were some options for the next event. Thank you Irina and Kristin. I would highly recommend it and parking is free and ample space.

Fantastic experience: Emily with Southwest Travel Group was amazing to work with. She planned our family trip to Disney this summer . She was very knowledgeable and made excellent recommendations on where to stay, what to eat, and must do attractions. She sat down with us before we left and made sure all of our questions were answered and everything was set for our arrival. There were no glitches! We were all able to relax and have fun thanks to Emily!

Fantastic experience: Southwestern Travel is so accommodating and easy to work with! I've worked with them several times and highly recommend them!

Fantastic experience: Emily Weber and Southwestern Travel planned a wonderful trip to Disney for my family. It was my first visit and a real treat to share it with my grandson (also wife and daughter, lol!). It was truly a blessing to experience the magic of Disney through the eyes of a child. Jude had a blast! I would highly recommend Emily and Southwestern Travel for any of your travel needs.

Negative experience: Never again will I allow a travel agency to do anything for me that I can do myself. My stress level was higher instead of lower and I could see no savings over doing everything myself. Poor communication was the main issue, in my opinion.

Fantastic experience: Thank you SW Travel (Emily Weber) for planning an amazing cruise to celebrate my daughter's 21st birthday. We had a fabulous time. Everything was perfect! I could not have been more pleased. You will definitely be hearing from me for future travel plans!

Fantastic experience: ✈️✈️✈️✈️

Fantastic experience: Southwestern Travel has been so great to work with! They are very quick to respond to any questions or concerns with trip attendees or the hotel/transportation service. They are great at communicating and being present in all the details. We look forward to continuing to work with you. Thank you!

Fantastic experience: Southwestern Travel has been a joy to work with! I've used their services for 5+ events. The team members are all quick to respond back when I have any questions (which I always have several)... from flights, ground transportation, meeting room coordination, sleeping room bookings at hotels... they help with everything!

Fantastic experience: Excellent Company, with a very talented team. Give them a try for your next trip!

Fantastic experience: Love their customer service and helpfulness in travel planning - so kind and professional through and through! Thank you Southwestern Travel!

Fantastic experience: Dedicated young staff with excellent customer service experience.