AAA Appleton

Negative experience: I do not recommend. I personally asked not to dispatch a place called OneStop, but they did anyway. Next time they do it, I'm cancelling my account with AAA.

Fantastic experience: Very helpful and friendly.

Fantastic experience: I went in for an international driving permit. Jean was phenomenally helpful, highly knowledgeable and had me in and out within 30 minutes

Negative experience: On or about March 15th 2024 I contacted AAA Appleton and spoke with Gregory Rhude to be quoted auto insurance for a 2011 VW Jetta. Gregory asked me if I had prior insurance 3 times, 3 times I said I did not. He asked me If I wanted to be paperless, I informed him I did not. Gregory quoted me a price of $550 for 6 months of auto insurance. I wanted monthly auto insurance billing but he stated this was required due to not having prior insurance. He stated that the terms would change to monthly after 6 months and told me to ignore the prior insurance declaration forms or to leave them blank when applying for insurance and required that I sign all the documents that he sent me in order to activate the insurance policy. Later I contacted Gregory Rhude on March 20th, 2024 to inquire about the status of the insurance processing due to not having prior insurance, he informed me that his team would take care of it and to simply allow more time to pass. I was charged an additional $264 later due to not having prior insurance, however I was not aware of this at the time because I was not informed of the surcharge through mail as my preferred method of notification against my express wishes. On September 17th 2024 I was charged $960 for 6 months of auto insurance even though I was promised monthly payments after the initial 6 month period. This left me with $1.77 in my bank account and significant financial hardship as my next paycheck was not until September 27th. Despite cancelling my policy as of September 17th and being promised a refund by September 20th I still have not received my refund as of September 23rd, 2024.

Fantastic experience: Phone call. Very courteous and informed

Fantastic experience: I went in for a international driving permit. The staff was super friendly and I was in and out very quickly. Great service.

Fantastic experience: got passport photos and my IDP here. they did a good job.

Fantastic experience: Great getting maps and information on activities in the areas you are going to!!

Fantastic experience: Needed an International Driver's Permit. The service was terrific. Very organized, and I got my document right away.

Negative experience: Harassing me via phone call because I got a quote for auto insurance and decided not to go through with it

Fantastic experience: Very friendly and very helpful!

Negative experience: Disappointed. I now have to call a special number for travel to Hawaii or any foreign country. I can't get assistance face-to-face in Appleton any more like I used to. I'm beginning to question the usefulness of my AAA membership.

Negative experience: Extremely rude, unprofessional and unhelpful staff. Save yourself the headache and just go to the Green Bay location.

Fantastic experience: AAA ALWAYS cones through. Best annual membership I've ever purchased!

Fantastic experience: Very helpful with passport photo and other information. Save money on home owner and auto insurance. Worth membership

Fantastic experience: Wanted help to find a nice hotel for my daughter and they were helpful

Fantastic experience: The gentleman who helped me was kind, fast, and efficient. I was there for a IDP.

Fantastic experience: Staff was very friendly and helpful. Visiting from out of State and needed maps.

Positive experience: Great travel resource for members.

Negative experience: One star is too high for triple a, I have been sitting on the side of the road for over five hours now and triple a’s solution is for me to find a ride and abandon my vehicle. I am in the middle of the country in total darkness, I have type one diabetes and need assistance but triple a just tells me they are looking into it. Do yourself a favor and don’t pay for triple a, take that money and save up for when you need a tow because triple a is useless. I have talked to so many people I cannot remember them all but the main supervisors that gave me the run around was Mary Ann and Kelly.

Fantastic experience: Very nice people and helpful !

Fantastic experience: Very helpful staff. I was in and out quickly.

Fantastic experience: Service was really good but they could not help me with travel plans it was just the circumstances at the time.

Fantastic experience: They always put the customer first and help as much as they can.

Fantastic experience: My fish sandwich was the best I've had at a fast food place if that's what you want to call it not sure I think it's a step above maybe five steps above. I was extremely happy and satisfied great experience thank you Culver's

Fantastic experience: Because of the Covid-19. We had to stand back 6ft but that is understandable. The lady was very helpful by giving us books on where we wanted to go. AAA helps you book it all...transportation, flight and destination. I highly recommend if you don't belong to AAA to join.

Negative experience: Jacked up my insurance without telling me, time for a new company

Fantastic experience: Very good roadside assistance plan

Negative experience: the service has gone down hill fast

Negative experience: Checked website and called automated line for hours before stopping in. Got there at 6pm on Thursday for extended hours and the office was closed. Schedule on the door said they were open until 7pm, as did the website and the phone recording. While it’s totally understandable to adjust hours given current circumstances, it’d be great if those changes in schedule were communicated to customers.

Negative experience: So slow, if something happens & u need to use there services....plan on waiting ALL DAY!!

Fantastic experience: Stopped in for passport photos. Great service experience.

Fantastic experience: They really go out of their way to be helpful

Positive experience: In the past AAA has always been friendly and welcoming. The last visit was very different. It seemed like the staff member felt burdened by having to assist me. Also, my card was process for renewal only to find that the renewal never occurred. Hoping this is just a glitch with one of the staff members and not the future of AAA in Appleton.

Fantastic experience: They have towed for us 3 times so far. Awesome service!

Fantastic experience: Good customer service

Fantastic experience: Had an issue with a recent trip. Since AAA had helped book it, weren't back to them. They are getting thru red tape and helping us. They do a great job.

Positive experience: Friendly staff and knowledgeable

Negative experience: It would be great if they were open 8a-12p on a Saturday. The hours are not convenient.

Positive experience: Very patient and helpful.

Positive experience: They are welcoming and receptive. I was referred to their road side assistance packet. It was a great deal and that is what I use. Although I am new to it, I am yet to experience my first road side assistance.

Positive experience: Good helpful staff. They tend to the customers really quickly.

Fantastic experience: Very helpful people.

Positive experience: Well run, polite and helpful staff

Positive experience: Ok

Fantastic experience: Friendly and helpful!

Fantastic experience: Very helpful getting what you need

Fantastic experience: They keep the door open right until closing and still helped us after it was technically closed. Very helpful employees.

Negative experience: They really should have Saturday hours, at least 8-12.