Destina Holidays, US

Negative experience: This is absolutely a scam website, i would suggest all the travellers to "PLEASE DO NOT BUY" from this website, no customer support, no missed or delay flight compansation. I have 2 missed and 1 canceled flight in just 1 trip. Very upset. PLS STAY AWAY FROM THIS TYPE OF FRAUD TRAVEL WEBSITE. what me and my family faced during the trip i wɔuld highly suggest to "NOT TO BUY"

Negative experience: Booked two tickets to Croatia. First flight was delayed so we couldn’t make connection. Destina failed utterly to help us rebook at all, and airline couldn’t until Destina called them, which Destina did not do. FIFTEEN phone calls to Destina went to voice mail!!! By the time Destina answered our email request, we had solved the problem with the help of a local agent. NEVER AGAIN with Destina!! Trip ID 4TTH4X

Fantastic experience: I bought my ticket through Destina. At first I was hesitant because of the bad reviews but I took the risk because It is the cheapest fare I saw online. I did not face any problem with my booking. I don't get it why there is a lot of negative reviews. Anyways Thank you Destina ❤️

Negative experience: These are terrible people - a week before my trip my daughter ended up in the ICU and almost died. I gave them tons of signed paperwork document about it and they just kept asking for more. They tried to wear me out- innthe end taking over $7000!!!! STAY AWAY

Negative experience: I called as soon as someone frauded me buying something from this company. Was told they would look into this and call me back. They never did. I have called several times with no response, most times phone hangs up, last time rang and went to music for 2 hours. They knew immediately who frauded my card and will not help me. I see by the other reviews this business gets the reviews it deserves.

Negative experience: DO NOT BOOK WITH THIS COMPANY! I booked flights through them and they emailed me saying that because of the dollar amount, they wanted me to Zelle them the funds Then they started calling me nonstop making claims that I entered my last name wrong - absolutely not. I check all my details carefully! I tell them to forget it then, I will book elsewhere. Then they started calling me to tell me they fixed the problem and will email me the tickets within 10 minutes. 30 minutes later I get a call from them saying the flight is booked up and my order was canceled.

Fantastic experience: They jumped in to assist me when I had a small question. Service was 10/10. Found a new fav travel agency.

Fantastic experience: Such a nice surprise. My first time using Destina Holidays, and it was more like having a travel agent than a booking platform. When I needed to tweak a booking, Hossein was professional, gracious, proactive, and wonderfully communicative, by email and phone. Well done.

Negative experience: If there is an option to give 0 star i would. If anyone really wanna travel on desired day and flight you booked please never use this travel agency. They never get back to you in 24 hrs and also don't send any information that your booking was never confirmed or cancelled. You will have to call them and then they scam you into buying a expensive ticket saying the fares have increased. Absolute SCAM! Never trust this! Privacy nightmare Total Incompetence: They Don’t Care About Your Privacy! Don't share your personal details it will be all over the internet next day if you give them bad reviews. Be cautious with this company—they have zero regard for customer privacy. They posted my credit card details, including name and address, on a public platform. When I complained about this breach, a representative named Betty rudely stated that she doesn't care about customer privacy. Their website claims that your information will only be used to verify details, but this is clearly false. Think twice before entering your credit card information PS: IF we ask why didn't you contact me about any change in flight or cancellation they will say we did and if we ask for proof they don't have. I Asked to share the proof of email or calls they don't have. Just in case the owner comes and throws a "Give me your TRIP ID" . Here it is: 23102379!!!!!!

Negative experience: If giving 0 stars was an option..I’d have done that. I’d stay as far away from this company as possible. It’s worth spending a few extra bucks to have decent service. I made a typo in my name, caught it, and Destina refused to correct it, stating it was too late to do so. I was told to have the ticketing agent correct the mistake at the airport. When booking 3rd party, that company, not the airline is who has access to make the correction. I have worked with other travel companies who were far more courteous and willing to assist their customers. I was told to cancel my ticket(while I was at the airport already), and rebook my flight for another day.

Negative experience: Just so others don’t go through the same difficult process as i went with changing a booking and ended up paying extra for the change through this company, i would advise people to avoid this and just book a flight directly through the actual airlines app or websites

Negative experience: "NEGATIVE STARS" The lack of empathy and support doesn't even come CLOSE to describe the HORRENDOUS customer service my family received. A long time plan family trip ruined because no one would help us. They are liars and scammers, I HIGHLY do not recommend this company for anyone. The bad reviews only speaks for itself!!!

Negative experience: I booked an international ticket to Australia and entered my son's last name in error as he has a different last name with me and according to both agents and manager, they cannot change the last name because as per their policy name change is not permitted. During the booking they did not verify my documents to confirm the information either as this error would have been caught. Needless to say, we had to cancel the flight and missed our reunion because they would not let my son board. Now those two tickets can only be used for Australia, and they will still not change my son's last name. I thought the whole idea of customer service is to keep them happy so they can gain future business.

Negative experience: Destina Holidays is a complete scam! I strongly advise avoiding them at all costs. My recent experience with them was absolutely dreadful. They not only failed to acknowledge an error that may have been their fault initially but also refused to provide any satisfactory resolution. When we contacted them to address the issue and salvage our travel plans, their response was dismissive and unhelpful: "There is nothing we can do." As a result, we were left with non-refundable tickets and a ruined vacation. Instead of taking responsibility, they redirected us to the airlines, even though the core issue clearly stemmed from their mishandling of our booking. Save your money and steer clear of this so company. Destina Holidays has the worst customer service I've ever encountered. This company deserves a zero rating if such a thing existed.

Fantastic experience: Have used this company multiple times to book trips to Europe- never had an issue. My family uses them also. All went well.

Negative experience: Absolute thieves do not book with this company!!!! They replied to this wanting to mark this as spam but it is not spam. They want to charge me double my flight to change flights even though I see flights online for online $400 more. This is absolutely thievery and you should be ASHAMED

Fantastic experience: Betty spent too much effort to help me. This kind of people having empathy skills are really needed in customer service.

Fantastic experience: Jayden From customer support was great

Negative experience: Biggest scam company. Unprofessional. They will offer no assistance as there is no actual number that can be reached when needed in any case of emergency. STAY AWAY!

Negative experience: This is biggest fraud company. Two words for all the customers. STAY AWAY STAY AWAY. I wish I could give them 0’star they don’t deserve even one star I think you guys locked the reply comment section. but I can edit this. my booking ID is 11840391. still I can say fraud company

Negative experience: I would give o stars if I could. Previous year, we received a $ 1980.44 CAD credit for a flight to Hawaii. In order to receive this credit, they charged us 370 CAD, which we paid. when the time came to use our credit, they told us we have to go to the same place, which was never mentioned in the initial email. ( although they had wild fires). we agreed to that as well. Then they required us to pay extra ( close to 800 CAD) in order to use the credit. I tried very hard to obtain a reasonable price ( I don't understand why I had to pay 370 + 800 in order to use the credit). it was like talking to a wall...explanations that didn't make sense. so, in the end I paid Destina Holidays 2350 CAD for a service they didn't provide. Good job, Destina!

Fantastic experience: Quick and very supportive staff

Negative experience: Terrible experience with this company. NOT WORTH THE RISK. We saw super cheap tickets online through Destina and pounced on them. We purchased 10 months early through Destina and planned the rest of the trip. Fast forward 6 months, and the airline changed the connecting flight time, so it was landing after our next flight already took off. No one from Destina reached out to inform us, we just so happened to check our tickets. We were on the phone with Destina and the airline for over 6 hours trying to get a new flight and they all kept passing the buck to the next person, and no one offered a solution besides getting a refund. Needless to say the price difference between 10 months early to 4 months early is steep and we ended up loosing thousands of dollars but trusting Destina Holidays. That is a mistake I will never make again and hope no one else will either. Be careful when dealing with the rep Anwar and hold them accountable for things said over the phone.

Negative experience: I give advice to anyone dont book with this company they big scam they charge me twice and now not need refund my money it preferred from skyscanner app be careful !!!!

Positive experience: Everything went well for me. Bought tickets from Montreal to Bangkok for me and my family. There’s was some changes with Air Canada airlines and they were prompted to make the necessary changes. The only thing i disliked is that once i purchased the ticket they asked me to send a picture of my credit card. They should find another way to confirm payment, it could easily pass has a scam. Anyway i went to Thailand and came back to Montreal with absolutely no issues.

Negative experience: They steal money and do not provide service nor refund the amount or provide travel credits. I have booked flight tickets with them but still waiting for credit. Complete scam!!!

Positive experience: Got a confirm email and phone call after booked the ticket in no time.

Fantastic experience: easy to book and verbal confirmation received

Fantastic experience: Good value, and customer service is on top of things.

Fantastic experience: Verry Good Services !!...

Fantastic experience: Great price and Fast service

Negative experience: I had worst experience. Booked my flight ticket, it didn’t booked with airlines. At the airport, airlines crew not allowed to check in. Tried to reached out multiple times. No response on time. Finally cancelled my trip and returned to home.

Fantastic experience: Amazing experience

Fantastic experience: Convenient booking!

Fantastic experience: Quick and efficient work. The staff is very diligent about identity safety, which is very important these days.

Fantastic experience: The booking portion with Destina Holidays was simple and seamless, hope the rest of the trip goes just as well

Positive experience: Very professional & prompt

Fantastic experience: Very prompt and professional. Easy to get connected with the customer service rep.

Negative experience: This is a scam. They steal your money and do not provide a service they stole 4400 and we couldn't travel and they don't want to refund the money or book another flight .. I don't recommend it and we gonna take it to the court

Negative experience: They’re so bad company and so bad service and they not helping since they took the commission from the original company they are sucks don’t ever book with them

Negative experience: I don’t recommend it to anyone. I booked my flight last year with them and I had to cancel it due to family emergency and they promised me I’ll be able to book another ticket within year but now they don’t want to book me any tickets or even helping me. I don’t suggest anyone to book with them at all

Negative experience: I booked an airplane ticket, they called me the next day to tell me the price went up !

Fantastic experience: Excellent services

Fantastic experience: I wanted to add one more passenger with me on flight , they answered phone in 10 seconds and helped me in 2 minutes…Great Service !!!

Fantastic experience: Very good prices comparing with others And there is one agent her name is petty she help me with my reservation and she was extremely nice and solved my problem

Negative experience: This company needs to closed right away!!!!! The customer service sucks. They don’t start to deal with things until you call them and yell at them. And even after they start to work on it, they know nothing about how to manage the booking. If you question them, they yell at you, pretty ridiculous. Very low efficiency and terrible attitude, it’s worth all the terrible things on earth!

Fantastic experience: They were so supportive all through the process. I must commend the team for their helpfulness and patience. I definitely will continue planning my travels with you in the future.

Negative experience: This company asks for a second payment after you've already paid through credit card. What a weird scammy company. Do not recommend.

Positive experience: I only had a good experience with this Travel Agency and can recommend it. Also customer service was relatively easy to reach and they took care of my needs.

Negative experience: Destina holiday is the worst 3rd party ticket issuance in the world. They are not a search engine, they pass through another search engine Skyscanner. They have no clue how to call an airline, it takes them several days and weeks to get in touch with them while I got through immediately. Their delay made me lose the good flights as the original first leg changed time and day 2 times in 2 months. They finally reimbursed use - their penalty of $600.00. This is a scam company, do not use them. You are better to go directly with the airline or Expedia who has good record and good customer service. It may be more expensive but worth every penny. You won’t have stress about your booking. They won’t lie to you continuously and delay responding to you? You can’t even call Destina holidays , as they are located only in India yet have a false Manitoba phone number that does not answer. All communication is through their site. Buyer beware of this scamming company. If you do not want to lose money, time and good tickets, please book with The airline or Expedia/ Travelocity or others. I could not give zero * which is what they deserve.

Fantastic experience: Good service! They helped me reschedule as well! Legit.

Negative experience: Book with anyone else. Like others in the comment section, I tried to redeem my flight credit and realized I had been misinformed by destina holiday about the credit. As a travel company… do better. They told me when cancelling I had 12 month to use my credit from my booking date when in reality I had 12 month to commence travel from booking date. Before cancelling I even asked for clarification on what ‘using the credit’ was to be sure before cancelling. As you can see from the response they made ‘redeem’ is even incorrect as redeeming and travel by are very different things. They need to share actual policy of airlines and understand word choice and language matter. Their lack of knowledge about airline policy and their VERY POOR customer service skills has failed multiple customers like me. I had weeks of email communication where I was just told repeatedly the same thing by different people to waste my time I had remaining. I could never speak to someone on the phone. The problems with the company are endless. Please… Go ANYWHERE else.

Fantastic experience: I don't understand why people would claim it's a scam, unless they don't understand how a travel agency works or how payments work. Booked a multi city trip from San Francisco to Romania and back with no problems. Sure American banks unfortunately decline payments for stupid reasons. And they did it to me too. But within 5 minutes I cleared everything with the bank and Destina sent my tickets. Got my confirmation from United airlines and Lufthansa. Prior to booking I called them to ask wether it's self transfer or not. Just as fast they confirmed that the airlines will take care of my checked in luggage. So, thank you!

Negative experience: SCAM!!! They ask for personnal information and require written concent to do the booking with your signature. This has nothing to do with a booking process. Their excuse is "because of a special fair"

Negative experience: This is a scam. They steal your money and do not provide a service. This is not a legitimate business

Negative experience: service a la clientèle nulles les agent pas disponible et 'en passe

Negative experience: Seriously, this place is a scam. I cannot get any response via email or phone. 0 stars or -5 would be a best option.

Positive experience: I tried to book a flight and the flight was no longer available. My card was charged, but when I discovered this, it was very easy to contact the company and get this amended. I appreciated their effort to quickly rectify the situation

Negative experience: This holiday/flight agency is a huge scam!!! PLEASE DO NOT USE FOR YOUR OWN GOOD! Like others in the comment section, I tried to redeem my flight credit and they directed me to the airline. Of course we all know the airlines don't have control over tickets booked via a 3rd party. Never book through these guys, instead go direct to the airlines or us a different agency.

Fantastic experience: Customer service when reserving seats for my flight was most helpful, and was a refreshing difference from the lack of help that I got from American Airlines over the phone.

Negative experience: It's a scam company Update 03/14/23 I'm really surprised they can continue to scammed the peoples like that. Skybooker, Airfare Experts, Destina Holidays are the same scammers. They extorted $2400 from me. I have been waiting for a refund for over a year. I don't know how to let know at everybody to not to do business with these scoundrels. Here is my booking 4UD47T. Your Google answer is a bot no one answering me via chat or phone for a long time. Your mailing address does not exist. You are scammers.

Fantastic experience: Great company to work with!

Fantastic experience: Made my booking with D.H. and everything looks good - will update if any problems later. My confirmation codes line up with the airport companies on their websites and I got a good enough deal considering I bought 2 weeks before my international flight. Remember that you can buy directly from the airport companies for more money, or use 3rd party companies like this for a discount and you are responsible for verifying every detail to make sure you tickets and itinerary works

Negative experience: Very shady business operations and practices unfortunately. Have dealt with numerous companies via skyscanner and have never encountered the issues I faced with Destina Holidays. Would strongly recommend avoiding them if possible.

Negative experience: Bunch of scammers. Don’t do business with these people. They defrauded me of $900 claiming my flight credit could not be redeemed. I always fly and what these bunch of thieves claimed was the reason my flight couldn’t be redeemed made no sense so I called United directly and the representative I got clearly told me that everything they are saying makes no sense and it’s a lie. Don’t do business with this company.

Negative experience: Your service is the worst ! You canceled my ticket without even informing me! I was in the airport to discover that the ticket was canceled and was obliged to pay the double to purchase another one. You sent me a notification of cancellation after I reached the destination which is ridiculous ! Who will bear the cost? How come you sent me a confirmation and after that you cancel without any feedback ?! You could ask me for another payment method and I could simply update it ! First time to deal with you and should be the last time!

Fantastic experience: All the beast

Negative experience: email service was on point but it was a computer wouldn't recommend this company

Negative experience: This company is beyond awful. I am still dealing with them for a flight on our itinerary that was cancelled back in July ‘22. Now, they are saying we can’t get a refund since we didn’t show up for a flight that was cancelled. We made another flight reservation since they refused to respond to the inquiry back when it was first reported.

Fantastic experience: Hooked me up with a flight out of Dallas to Toronto for a reasonable rate.

Negative experience: bueno espero que lo que estoy leyendo por aquí no sea real que sea esto una ESTAFA por ahora lo que veo que es pésima la gestión del servicio al cliente por que ya nos an cancelado como 4 veces los vuelos en el último nos han echo pagar más y nos aseguraron que ya no sé cancelaria y recibimos de nuevo el correo de cancelación de vuelo estamos intentando ponernos en contacto con ellos y ya nos cuelgan directamente solo pido que esto no sea una ESTAFA por que este viaje es para ver a mi padre que esta muy enfermo y no se si lo volveré a ver más y lo dicho espero que este no sea una ESTAFA POR QUE LO DEMANDARE CON TODA LA FIERZA DE LA LEY Well I hope that what I am reading here is not real that this is a SCAM for now what I see is that the management of customer service is terrible because they have already canceled us like 4 times the flights in the last one they have made us pay more and they assured us that I no longer know how to cancel and we received the flight cancellation email again. We are trying to contact them and they are hanging up directly. I only ask that this is not a SCAM because this trip is to see my father who is very sick and I don't know if I will see him again and what has been said I hope this is not a SCAM BECAUSE I WILL DEMAND HIM WITH ALL THE STRENGTH OF THE LAW

Negative experience: WAY LESS THAN ONE STAR! This travel agency is a SCAM!!!! I tried to redeem over $300 flight credit from a flight I booked with them. Their response was is the airline who has control over my tickets, and there’s nothing they can do. I contacted the airline directly and of course they do not have control over the tickets since I did not book through them. Tried to contact several times the manager of this travel agency, and they keep on lying over and over again saying the manager is on a different call. PLEASE DO NOT BOOK THROUGH THEM!!! It’s a real scam! I looked online and apparently they have several complains opened regarding flight credit, cancellations and refund issues. They just take your money and disappear.

Fantastic experience: Thanks!

Negative experience: Delayed Payments Processing and Fluctuating Prices TRIP ID: 4FIM8J **Reply to DestinaHolidays below** Thank you for the kind offer! Unfortunately at this point I'm no longer interested in this trip. I got an email from one of their agents, Nisha Patel, 3 days after my initial booking and said they were unable to process my payment. Because of this delay, my flight has now been increased from $1361 to $1537. When I call them 5 mins after I got this email, they straight up told me "the prices keep changing", and it's now over $1700. Now a week later when I search for their prices again on skyscanner, the same flight is now around $1200. I recommend everyone to other third party agencies who can process your payment on the same day. If DestinaHoliday is the only option to where you're going, go somewhere else!

Negative experience: I bought a ticket after a few days they send me an email saying the airline canceled your return flight, and when I asked to change it, I been asked to pay additional 487$ which is not fear because it was not my fault. anyways this is the last time using this travel agency.

Negative experience: I have been waiting for a refund since July 31st that was promised within 25 business days in writing. It's now been almost 70 business days and every call is the same - someone will call me back. They never do. $4500 out of pocket right now.

Negative experience: Bad customer service Don’t ever answer calls when client needs And if they do answer the’re behaviors is very rude And when you tell them there mistake they just hang up Please no one book flights throw them unless you want to be stuck at airports And waste your time And the guy who my friend spoke with on phone said it will no show and he has rebook his ticket While we were at airport Sorry service

Negative experience: They are SCAM. I am yet to see my partial refund for the flight that was canceled back in Feb. Avoid at all cost. In response to the owner's reply: my first flight was, but my second flight I was entitled to the partial refund and was promised as such. You guys are an absolute scam - there are so many bad reviews out there for you guys that you can't even off-set with your fake positive reviews.

Positive experience: Hi I am editing my review . I am giving 3 stars as the customer service is really not upto the mark

Fantastic experience: Amazing website , very friendly customer service , I recommend everyone to check competitive fares on this website

Negative experience: bad service and they do not honor their pricing.