MedStay

Fantastic experience: its easy to book a room and it is discounted, why did I not know about this. I recently started using this service and I have been coming to Duke eye for over 25 years and must have paid thousands of dollars more

Fantastic experience: Always very helpful and kind

Fantastic experience: Excellent service

Fantastic experience: MedStay is always great, helpful folks on the phone.

Negative experience: Booked a room using my credit card for my grandmother. Rooms were 2 nights $60 each under medstay due to my aunt with cancer. They arrived was rudely told they would have to pay cash or another card because if its not in her name “she dont want it”. So my grandmother paid and left one night early due to how bad the hotel was (which is enough for a book itself) long story short. She took advantage of my grandmother and charged her $90 for ONE NIGHT and did not give her the medstay discount out of spite.

Fantastic experience: We truly enjoyed our room at The Lodge at Duke Medical. Everyone was so nice and helpful. The room was amazing. So clean and comfortable! And being so close to the hospital was absolutely wonderful. The discounted rate offered by MedStay was such a blessing and we appreciate it so much!!

Fantastic experience: Med Stay has been great a finding me a room when several places were full. Sam was fantastic to work with.

Fantastic experience: Sam is always friendly. When you use his service he knows you when you call. Always delivers the best deal even at the last minute. I enjoy talking with him.

Fantastic experience: Medatay is amazing! Saving us a lot of money while our child is in the ICU at UNC Children's Hospital. And they're very easy to work with.

Fantastic experience: Excellent hotel recommendation within blocks of the hotel. Will definitely use MedStay again!

Fantastic experience: It has been so great to have the option of a reduced rate via Med Stay during my husband’s continuing hospitalization three hours from our home. I’ve been in a hotel for three weeks and anticipate being here for several more. The staff at MedStay are easy to work with and dedicated to making things a bit better in a stressful situation.

Fantastic experience: This is the second time I have used Medstay. They are absolutely the best in Chapel Hill and Durham. I would give they more stars if possible. I had know idea how long my wife was going to be in the hospital. Since I have been here have called Medstay twice to extend my stay, and the first time was 3 hours before checkout. Everyone at Medstay is great. Thank you Medstay for what you do. John

Fantastic experience: Med Stay is helpful to me when coming to Durham for family medical issues. I have used them multiple times and have always found them to be courteous and able to place me where I want to be.

Fantastic experience: It was so easy to book! Love this. Thank you so much!

Fantastic experience: Always so kind and helpful

Fantastic experience: Sam was incredibly helpful with my reservation.

Fantastic experience: What a generous and superb service helping patients with their accommodation needs.

Fantastic experience: Great company, great service.

Fantastic experience: MedStay is a wonderful place to find accommodations at a reasonable price. The hotels and rooms are very nice and the owners are helpful and great to work with.

Fantastic experience: Very helpful and efficient. I talked directly to the hotel regarding medical rates and was told they didn’t offer them even though I had been told they did. I called MedStay to help me find a hotel and they booked the same hotel at a substantial savings. Thank you MedStay.

Fantastic experience: When going through health challenges, it can be stressful. Im grateful for the services MedStay provides. Coming along side of my family, arranging accommodations, and offering encouraging words of comfort.

Fantastic experience: Medstay is a fantastic service for families in need! They have helpful and friendly staff that assist you. Thanks MedStay!!

Fantastic experience: These are the best people to work with, they have helped me for years with getting a great price at hotels when I have had medical emergencies. They have never let us down and have gone beyond what is expected of a business. Thank you so much Sam and your employees for all your help over the years.

Fantastic experience: Very helpful and pleasant

Fantastic experience: Very helpful everytime we have doctor appointments in Raleigh area.

Fantastic experience: Sam was very helpful! Great customer service & understanding to my situation. I messed up and booked my stay for the wrong dates and Sam worked it out seamlessly. Thank you Sam!!

Fantastic experience: Great support to visit Duke hospital. Shuttle was a great addition.

Fantastic experience: What an absolute pleasure it is to have such wonderful people on your side as the people at MedStay! They are always pleasant and extremely helpful and patient. I am grateful to them for their kindness and helpfulness when we feel like our world is caving in on us, they truly have our back!

Fantastic experience: MedStay made our arrangements simple and pleasant for us. A difficult time was made much easier. Thanks to Sam!

Fantastic experience: Professional and courteous in helping to arrange reservations. Provided several locations with knowledge of each one. Would not hesitate to recommend these services to others.

Fantastic experience: Wonderful interaction with beautiful results. Thank you for making this anxious time run a bit more smoothly by taking on the burden of finding a place for us to stay prior to a procedure.

Fantastic experience: The CEO, Sam, was responsive, friendly, and helpful. The process was very straightforward and streamlined. We got a great price on the room, as well! I will gladly utilize MedStay in the future.

Fantastic experience: MedStay has been wonderful in making our reservations and at a discounted rate. My husband is being treated at UNC. Without their help we would have been traveling at 4am from home trying to get to our appointments in time at the hospital. That is very stressful. Through MedStay we have been able to stay at a hotel close without that stress. Mr. Sammy Henry CEO of MedStay has been awesome to work with and took care of everything. He deserves a 5 star Plus!

Fantastic experience: Spoke with Sam at Med Stay. He was great. He was able to secure a reservation for me quickly. Very pleased with this service!

Fantastic experience: I have been using Medstay for years! Medstay is ALWAYS so helpful and professional. Sam and Mettie will get you the best hotel rate for your medical stay in Chapel Hill! Give them a call!

Fantastic experience: Extra helpful personable, and very considerate!

Fantastic experience: I read several reviews when making my reservation. Many of them weren’t very flattering. I figured I was only spending one night and could deal with whatever issues others had. When I arrived at check-in I was immediately greeted by staff. They were very pleasant and cordial. The lobby was clean and the decor was good and appeared recently updated. I completed the check in and went to my room and it was very nice. Not what I was expecting based on some of the reviews I read. The room had updated decor, a comfy sofa and a nice desk. The TV had streaming services you could log into if you were and existing customer. The bathroom was clean and the hot water was “hot” and plentiful. I made arrangements to be picked up by the van for transport to Duke hospital. Vicki, the driver, was right on time for my pickup. During the short ride to the hospital Vicki and I chatted. She was very nice and knew exactly where I needed to be. I called Vicki after my appt and she picked me up expeditiously. Vicki was a standout in the staff! What would improve the overall stay: there was no fresh coffee available in the morning in the breakfast area. That would have been nice the breakfast area was still closed at 7:00 AM. So early risers will need alternate arrangements for breakfast. There is a coffee maker in the room and to be honest it isn’t very good. But it is on par with other hotels. There was a scent of cleaning products through out the hotel. That was due to the carpets being cleaned that day. However, it wasn’t overpowering, just noticeable. That does indicate that the owner does take care of the hotel. That was also apparent throughout the building. I have continuing appts at Duke and my future stays will be at this courtyard.

Fantastic experience: Very good customer service helps people out. Thank you

Fantastic experience: Awesome. Called 11/7/2023 at 7:30 for Raleigh/Durham area. Took care of everything in less than 5 minutes. Thank you.

Fantastic experience: First time booking through MedStay. Sam was so friendly and kind when I was reserving a hotel through MedStay while my daughter is in treatment at a local facility. He expressed genuine concern for my daughter (who has a health condition that some people don’t understand) and you can tell he truly cares about people. The hotel and staff was great as well, and the MedStay hotel price was a great value, even more so when compared to the current rates in the area (prices high due to lots of events this weekend). Thank you so much Sam!

Fantastic experience: We were so unbelievably stressed but Sam helped in such a time of need. From now on I'll recommend to all MED STAY. Thank you MedStay

Fantastic experience: Such a refreshing and delightful experience. Thank you for your help!

Fantastic experience: Sammy is awesome. I usually book a few days in advance, but on the rare occasion that I had to book on the same day I’ve never had an issue. Thank you for the service you provide. Medstay has been a blessing on a journey with my child that I never wanted to take. Thanks for making this journey less stressful and more affordable.

Fantastic experience: OMG. What amazing service.

Fantastic experience: Having a medical special needs child & a older mother Medstay has been a lifesaver lately. Normally the hotels are charging almost $300 a night in certain areas where the hospitals are and that is quite out of our budget. I truly appreciate the ease of medstay and the caring people that work there

Fantastic experience: Offers a good discount for medical stays

Fantastic experience: They are a lot of help

Fantastic experience: I absolutely adore Sam and his wife! If I'm going for MRIs or multiple appointments in Chapel Hill and have to come to UNC-Hospital, I have to stay overnight since it's a 3 hour drive from home. They help me with cheaper, but just as nice hotels(!) every time. They are efficient, accommodating and most of all very kind and helpful.

Fantastic experience: We were told about MedStay through a packet from UNC Hospital. We were not familiar with the area and proximity of places around the medical campus and asked lots of questions. MedStay was so patient and helpful in offering options and suggestions. They provided the names of restaurants close to the hotel and gave us a really good idea of what was around the hotel (restaurants/stores, etc) which was super helpful. This service is invaluable, especially when facing overwhelming medical situations and needing to focus on other things rather than finding a place to stay. Thank you, MedStay! Five star service!

Fantastic experience: Helped to obtain a reduced room rate.

Fantastic experience: Great organization to work with.

Fantastic experience: Medstay is a great help when we have to go to UNC medical. They save us money and make finding and booking a hotel very easy and stress free. Sam saw we had booked a Durham hotel and were going to UNC doctors. He called and suggested a hotel much more convenient. A great help to us. I strongly recommend you contact MedStay for your needs when having to visit UNC or Duke medical services in the Durham/Chapel Hill area.

Fantastic experience: Incredible service--personable, caring and found us the rooms we needed. The rates for the hotels were such a help, since expenses were adding up. I appreciate Medstay--they have integrity and I will call them for all my UNC hospital stays! Thank you so much :)

Fantastic experience: MedStay was Unbelievably Helpful!! Our family member needed surgery in Chapel Hill. Five colleges were having their graduation ceremonies at the same time. Not only did MedStay find us a fantastic hotel, they found one three miles from the hospital. Our family will be Forever Grateful

Positive experience: Medstay was awesome. My family and I stayed at home 2 the room was not so great chair was dirty. The service was great and Travis was very accommodating.

Positive experience: Very helpful with my needs. Very respectful.

Fantastic experience: Had a great experience the holiday inn Express was very clean. The bed was comfortably. The hotel was very quiet. And the continental breakfast was great. I was very surprised. Me and my sisters will stay here again, If we stay in chaple hill. Even the staff was amazing. Wish I could give this place 10 **********

Fantastic experience: My husband and I have been using Medstay for over 5 years when we travel to Duke for medical appointments. Sam Henry, the owner, and his staff are always polite and professional. His company offers a great service with reduced rates at local hotels. My reservations have always been accurate. Thank you, Medstay

Fantastic experience: MedStay is wonderful! They are so helpful. Booking was so easy and the rates were very affordable. Knowing my family can be close during my fathers stay in the hospital is such a blessing!

Fantastic experience: Everything handled by same person. We had to call back a couple of times due to scheduling. Always professional.

Fantastic experience: Wonderful organization, awesome hotel, staff is very accommodating.

Fantastic experience: We come to Durham area from Ohio for use of Dukes facilities for my cancer treatment. Use Medstay company for a better nightly rate

Fantastic experience: I've used medstay services twice now and both times they have been excellent thanks for providing a quality service

Positive experience: Did not get the room I had reserved. But that was the hotel's fault. MedStay usually takes good care of me. I always book through them for my hotel stays near Duke Hospital and will continue to do so.

Fantastic experience: I take my wife to Duke University several times a year. We have been doing this since 2011. We average 3 to 5 times each year. A doctor at Duke University recommended MedStay to us. We have saved easily over $25 each time we have used MedStay. Many times we have to spend 2 days for the testing and treatments so on those visits I save over $50. Sam is a very friendly, compassionate person who cares and feels for those He is assisting in finding hotel accommodations that best suit Your needs. All of their staff are friendly and very courteous and will save You lots of money. Thank You Sam and Your staff for all the blessings You have bestowed on us! You are a true blessing to those of us in a time of need

Fantastic experience: This service is INCREDIBLY easy by phone or on-line! So helpful and the cost savings is amazing! My mother will be staying one mile away from Duke Hospital the night before her surgery and we get to have a restful night sleep with a very short morning commute to the hospital. THANK YOU MedStay!!!

Fantastic experience: Really nice and clean i would do this again and i will. I have more appts at duke, so definitely a winner. 10 rating

Fantastic experience: Great site when you need to stay overnight because of hospital visits

Fantastic experience: MedStay and Sam are the best - responsive, efficient, caring and great friends to have when arranging housing while dealing with challenging health issues. Their special pricing and customer service are exceptional!

Fantastic experience: Very helpful

Fantastic experience: Extremely helpful and reliable. When needed, personal attention was great (and greatly appreciated!)

Fantastic experience: Have been booking with Sam and his team since June of 2012, they are all awesome! Sam and his team go above and beyond for us on every trip! Very knowledgeable about the area, very knowledgeable about the hotels and the hospitals. Feels like I am calling personal friends when I make our travel arrangements.

Fantastic experience: We have used Medstay since July 2016 just about monthly. I do not have words to express how smooth Sam and his folks have made our trips from central GA! I honestly do not know how we would have done this without Medstay. It has never mattered if it is last minute or with planning ahead, Medstay has made our journey with Brain Cancer much easier!

Fantastic experience: An excellent service. Would never use any other reservation service in Chapel Hill. Will use them again for a stay in Durham later in August. Sam could not have been more accommodating. He provided pros and cons for each facility and once he knew our needs filled them quickly. We also had a positive experience at the property he recommended. I cannot imagine anyone doing a better job for us. ----------------------------------------------------------------------------------- As promised I used MedStay for the second time just this past week. Again Sam could not have been more professional and helpful. He questioned me again about our needs in Durham and recommended a property that perfectly met our objectives . MedStay is our go to service for all our medical travels. Thanks again, Sam.

Fantastic experience: For more than two years, Medstay has provided this wonderful service for my husband and I. These folks work very long hours to provide patients with more affordable hotel rates. Great customer service and commitment! Thank you for all you do.

Fantastic experience: Great job Thanks a lot for everything.

Fantastic experience: I learned about Medstay from the hotel I stayed in. Had a family medical emergency and didn’t know how long I would be staying. Dominick at the front desk told me about this service and rate discount. I called and spoke with Sam at Medstay, who was knowledgeable, professional and made this stressful time a little less stressful. I was very appreciative for all his help. I would recommend using their services if you find yourself in the North Carolina area.

Fantastic experience: This service is wonderful! It allows patients of UNC Hospital to get affordable rates at Hotels near the hospital.

Fantastic experience: Excellent to deal with. Got the best rate! You can't do better.

Fantastic experience: Excellent service, wonderful knowledge of the area, and great rates too!

Fantastic experience: Once again Sam and the staff at Medstay saved me when I ended up in Chapel Hill with a relative's second emergency surgery. HoteIs were booked solid and I needed a 7 night stay; Sam came through again with a great hotel room at a very reasonable rate. If I could give Medstay more that five stars I would!!! (See below for my earlier experience) I have had nothing but great experiences with MedStay and highly recommend them. I had taken a relative for an out-of-town medical appointment and they ended up having to have emergency surgery. I was told about MedStay; they provided great customer service and found me a hotel at fantastic rates at a time I was overwhelmed. I have used them on every follow-up visit to the hospital for over six months and they have booked the hotel and helped obtain specific requests for special needs of my relative. I have recommended MedStay to everyone I know who might have a need for their services and will continue to do so. Thank you MedStay!

Fantastic experience: Sam and Chris are very helpful and knowledgeable and courteous they do a great service for people with hospital stays and their families

Fantastic experience: Wife and I have used MedStay several times and will continue to use them. It is great service. It so convenient to make one call to someone who knows the area much better than we do. They can get us reservations at very reasonable prices in the closest lodging to where we have an appointment. Great service! Keep up the good work!

Negative experience: I made a reservation through MedStay on 4/15/18, but never received a confirmation from them that the reservation was secured as they state they will send within 24 hours. The next day, I sent an email to MedStay to inquire the status of the reservation, but never heard back. The following day, I called and spoke to Chris at MedStay. He gave me a song and dance about the owner, Sam, trying to reach me (I had not received any calls or missed any calls from them). Chris stated that either Sam or he would call me back later that day. No call. Stupidly, I called again and Chris told me that he would confirm the reservation while I was on the phone. Guess what? He made the reservation at the wrong hotel but would correct it and send me the confirmation. Never received it. Sent an email to Sam telling him how disgusted I was. He replied with an apology and said he would take care of the reservation himself and email me a reservation. Nothing. This business is a scam. I made my own reservation at the same hotel for $1.00 more so they weren't saving me any money. Don't waste your time. They are a bunch of morons.