AAA Northgate

Fantastic experience: Great vacation deals and advice! Veronica knows vacations and foreign places to visit!!!!

Positive experience: Renewed my annual account

Positive experience: They used to have people who would zip through a trip tic telling you construction spots and places to go, now they only want to sign you up for credit card

Fantastic experience: Great service

Fantastic experience: Nice, professional people who will help you with any get away.

Fantastic experience: Great office . Great employees

Negative experience: You can’t use your membership the same day you sign up you wait until the next day and can only use a certain amount of the first day and the plan that’s $22 a month is still gonna cost you $87up front

Negative experience: Scammed me in buying a battery when it was my stater Still haven't heard back from anyone about my complaint

Negative experience: This post is in reference to using AAA as a travel agency. We used AAA for a trip to Cancun, Mexico for my brothers wedding. Communication was lacking to say the least. My only request was a double bedroom. I emphasized this numerous times to our travel agent over the phone and on email. I was traveling with my older brother. Upon arrival to Cancun and upon checking into the Hotel, I was told that the preferred section our agent booked for us does not have provide any double beds and that they should have known that. My options were to 1) sleep on a roll away bed 2) pay another 800 bucks for an upgrade. Obviously after already paying 5k for this trip already, I’m not sleeping on a roll a way bed. I was forced to pay another 800 upon arrival. Attempts to contact the agency went straight to voicemail. Very disappointed with how everything went. Update: two months in and a myriad of lies and I was provided a triple AAA membership for my troubles . You can’t make this stuff up. Smh. Stay very far away.

Fantastic experience: Very helpful and quick. Worth the price of the membership.

Positive experience: They are always friendly and professional

Fantastic experience: Booked a cruise. They got everything together for the entire trip, including air fare. Just had to stop by to pick up the paperwork and tickets.

Fantastic experience: Big and beautiful. Buffet was wonderful and very friendly staff. We even won!

Negative experience: AAA Northgate processed my annual payment. I presented my bank statement for proof. No return phone calls to resolve the issue. Someone somewhere has my $112.50 payment. Manager will not help. The worst customer service, EVER!! They are terrible DO NOT TO GO NORTHGATE AAA! I

Fantastic experience: Jim at the counter took care of me and referred me to an insurance guy to save me some cash. Jim is a cool guy

Fantastic experience: Great customer service but did have a problem with the agent not being knowledgeable on a question

Fantastic experience: All in all, a pleasant and productive visit there. We spoke with Cheryl and she was most helpful!

Positive experience: Don't like that you have to order trip tips now.

Negative experience: Couldn't get to talk to anyone on the phone about AAA member ship

Negative experience: No help, need to go to butler county

Fantastic experience: Friendliest people I've ever met!!! Thanks!

Fantastic experience: Super nice staff! Came here for my TSA pre-check. Everyone was very friendly and helpful.

Fantastic experience: Excellent

Fantastic experience: The associate was very professional and cordial and answered my question to my satisfaction.

Positive experience: Meh

Negative experience: Hate it

Fantastic experience: Fine. Always of service

Fantastic experience: Always helpful. Trip tics are wonderful.

Fantastic experience: I got my Ohio EZ-Pass here. They were friendly and professional and pointed out a discount I didn't know I could get.

Negative experience: Don't do it.

Positive experience: This place was very professional basically on time for my appointment couldn't ask for anything more thank you very much

Positive experience: Asked for travel help and prices higher than my own Google searches...seemed like membership to AAA would be better prices?

Positive experience: I had a pleasant experience at this location. I was quickly assisted. The young lady was very helpful and nice. They are very clean and organized.

Fantastic experience: Exceptional service

Fantastic experience: Very friendly and prompt

Fantastic experience: Dave Daugherty, the service tech who helped us, was great. He was super nice, and went out of his way to explain things to us.

Fantastic experience: Great customer service!

Negative experience: Again I have never been there. Just driving by somewhere doesn't mean you have been there. Google needs to add some better detection software. I don't mind letting others know about places I've been and the quality of service and/products, but really a question about any place I was stopped if even for 2 minutes at a traffic light?

Fantastic experience: Very good

Fantastic experience: Great place to plan a cruise. They will assist you with every aspect of your vacation

Negative experience: I'm dissatisfied because I called and spoke with a travel agent about a trip to Jamica 3 weeks ago and I've never received a email about the resorts. So I went to another travel agent and my trip was booked within 1 day! I'v been a premium customer for several years paying over $100 annually and this is the type of service I receive! I wont be renewing next year!

Fantastic experience: Very helpful and friendly staff, took time to answer questions, and informed me of the sales going on. I always am pleased with the service at AAA Northgate.

Fantastic experience: Alisha Black was very efficient and very informative . Thank you Ms. Black!

Negative experience: Have never been there

Fantastic experience: We are taking a trip to China and the ladies at AAA Northgate were very helpful in answering my questions, especially Rose. Thank you!

Positive experience: Great service

Fantastic experience: Efficient and Friendly service. I will definitely return for my future AAA needs.

Positive experience: Great place for travel. Some counselors not so friendly.

Positive experience: Nice people

Fantastic experience: Very helpful and knowledgeable staff. This particular AAA has just about any a AAA member could want or need.

Positive experience: Customer service not the best.

Fantastic experience: My daughter accidentally locked her keys in her car with her 18 month old inside. AAA arrived within 10 minutes and opened the door within 10 minutes. The police had been there also but could not get it unlocked. We are so appreciative to AAA and especially your AAA driver who was so professional and quick. Our membership is well worth it.

Fantastic experience: Friendly, helpful people

Fantastic experience: They were friendly and helpful

Fantastic experience: I needed passport pictures and I was in and out of there is a very quick period of time. Everything was handled very well.

Fantastic experience: I dealt with several employees at the Northgate office. All were very friendly and helpful. I will certainly go to that same location the next time I need any assistance with travel needs.