AAA Concord Insurance and Member Services

Negative experience: I have 4 cars, have all insured and also roadside assistance. As you can imagine I pay an exorbitant amount to have this. A rock hit my windshield last week and thought being a premier customer it would be covered. NOPE...It's not the fact I pd 75 dollars to repair, it's the fact of what I pay every year and never turned in a claim in 9 years...it should of been covered.....

Fantastic experience: Technician Matt F. for AAA Roadside Assistance was quick, convenient, pleasant and friendly. Highly skilled and definitely recommend.

Negative experience: Management locks the doors before 5

Fantastic experience: Went to get my international driver's license and it was quick and easy.

Negative experience: AAA is absolutely useless. I'm stuck on the highway, they leave me on hold. Finally pick up tell me service will be here in 1 hour. 1 hour goes by and they call me to say there is no Techs available to help me. What is the point of AAA if you're stranded on the highway in the middle of the night and they can't help you? Absolutely useless garbage company

Fantastic experience: Super friendly staff and very helpful. Stopped to get passport photos and staff was more concerned with the photo than I was, good thing as my wife said I looked like someone popped a balloon behind me. Quick service and even offered to help plan our next trip.

Fantastic experience: Stopped in to get passport photos taken on a Wednesday afternoon. The wait was short and the staff very friendly. In and out in 15 minutes with our photos. Great service!

Fantastic experience: car wouldn’t start with a jump, so i called and requested a tow. was told it would be about an hour (which is much sooner than I was expecting). when James got there, he was kind, super knowledgeable, and really fast! he tried jumping the car and it worked first time! he even made sure my car didn’t stop randomly down the road. literally a lifesaver, thank you James!

Fantastic experience: I couldn’t have been more pleased with the tow service provided today by John who was unbelievably prompt, courteous and friendly. Keep up the good work John!

Fantastic experience: My husband and I got married this yeat on May 14th. We used a travel agent from AAA in concord tochelo us with the booking and planning process of our honeymoon. She was super helpful with helping us book and plan our 11 days and 10 nights stay at the All-Stars Movies Resort in Disney World. My husband had never been, but I have prior to our trip. We had a blast! I would highly recommend a travel agent to help make your life a little less stressful when planning both your wedding and honeymoon!

Positive experience: This is a great company. Fast and easy service. MANY benefits. I definitely recommend. Plus, when you speak with someone on the phone it is like calling a family member you haven't spoken to in years. Impeccable customer service guys. Kudos.

Negative experience: Long story made short, I waited over two hours for service only to be eventually told the service "came and left" because they couldn't find me, which is nonsense. AAA offered to put in another call, which would have been probably ANOTHER hour or more. The money I have wasted on this membership I could have used to start my own lucrative business that also doesn't get cars unlocked for people in need. Customer service was nice and apologetic, but the job of roadside assistance is to *help* and since I received no help, I must give 1 star. Other information of note: Their website is terribly clunky and hasn't been updated in years.

Fantastic experience: Something happened to my truck on one of the coldest, most windy days so far and I called AAA for help. Turns out it was their first day with a new computer system for calls near them. The computer said I would wait for 3 hours but the nearest technician was there in 15 minutes! Guess the new system might be a keeper. My technician was fast friendly and even gave me some suggestions for what to do. Thank you so much for the help. As always AAA is great to work with. Thank you so very much for the rescue.

Negative experience: Awful service made us wait 2 hours kept telling us he was on route

Fantastic experience: The best as usual!

Fantastic experience: Great experience!!! Needed to transfer from another state and Rebecca Smith made it so easy. Very friendly and extremely helpful. Thanks again!!!

Positive experience: Dropped in to get coverage. Process was very quick and easy, Rebecca did a nice job!

Fantastic experience: They helped me with travel arrangements for a funeral in Texas on a says notice. We have had insurance as well as road side assistance for many years.

Negative experience: We ha a small business and a AAA tow truck driver ran over a sign of ours and they "couldn't find out who it was". And 2 years ago was broken down in Hillsboro about midnight and AAA had no one that could help me. Needless to say canceled my membership!!!

Fantastic experience: Omg the best experience ever .... I'm so glad I switched over she is such a doll and so pleasant ☺

Fantastic experience: Lori and Rebecca are awesome and very helpful.

Fantastic experience: I locked myself out of the car. They were fast, friendly and efficient. I did it online and they were at my location in no lie 5 minutes. Great service, would recommend!

Fantastic experience: Always knowledgeable and helpful

Fantastic experience: Best thing to have

Negative experience: Damaged my vehicle

Negative experience: My Son broke down in the Franconia Notch, Franconia NH it was awful. His grandparents got him triple AAA in case this ever happened, he called them he was on the phone for over 20 minutes broke down he never got a hold of them we had to pay $150 for a tow truck we should get reimbursed but nobody ever answers the phone there that's no way to run a business.

Fantastic experience: Great service. Got a tow and the driver was very friendly and professional. Took about 45 mins to get a tow from call to pick up.

Negative experience: Both times my children have been stranded on the side of the road. One no one came at all after promising someone would be out. 2nd my daughter waited 4 1/2 hours! On the side of the road for tow assistance! Unacceptable and when I called they said they had only one company to take the call which was 2 hours away!! and they were already on a call. Not worth the membership when you can’t get help or you have to wait hours for it!!

Fantastic experience: AAA has taken care of our family's roadside needs for 3 generations!

Positive experience: Easy to use website

Negative experience: Horrible experience!!! My car was towed to the wrong location and then to top it off the tow truck driver drops off my keys into a abandon building with no way to retrieve them. Be careful!

Negative experience: I waited over 2 hours for gas and you still couldn't get there.i was stuck on the interstate with a state trooper behind me who kept telling me I have to get off the side.ended up calling a friend to bring me gas. Then needed a jump Not impressed with your service.probably won't renew my membership ever again.

Positive experience: Needed a passport photo and found some great Christmas stocking stuffers there as well, good travel accessories like a first aid kit.

Fantastic experience: James out of the bow nh shop was more than helpful when I wrecked in the middle of a blizzard. I had to leave my car and go home and he was slammed busy. He kept in contact over phone and showed real care about his calls. Unattended tow and drop off was flawless and preferred in a covid environment.

Negative experience: TOTALLY !!!!! DISATISFIED !!! I AM A TRIPLE A MEMBER IN TEXAS (LOVE THEM)...HAVE TO BE IN NEW HAMPSHIRE FOR THREE MONTHS AND NEED RENTERS INSURANCE. EVERY SINGLE THING I ASKED THEY GAVE ME DIFFERENT INFORMATION FOR...AND THEIR QUOTE WAS 4X MORE..AND NO REFUND IF CANCELLING PART WAY THROUGH THE YEAR...AND A PENALTY FEE AS WELL...AND BTW...SORT OF SNIPPY.....NO THANKS !!!!

Negative experience: Good day to all this may concern. AAA of America is a PMA . A private Membership assocation. They have adopted policy from the CDC and the world health in direct tort of the contract they have made with all members. They will knot provide safe services they were contracted to provide under contract. They will tow your public property but not provide a ride for the inhabitants of the vehicles. This leaving the motorist stranded without remedies to provide safe and adequate transportation. The state they are following CDC guidelines. I do not remember giving power of attorney to triple A for my health and welfare. This is a tort of contract and we should all hold them responsible for adopting a unethical and dangerous policy in tort of there tacit contract. I want a refund and want them held accountable .. shame on the CEO, and there employee s for allowing this to happen .. DKA

Fantastic experience: AAA is the best I wish I had a premium policy and there was more battery jump and lockout calls

Negative experience: .Been an AAA member since 1992. Drove from the Hancock nh to Concord on 9/12/2020. Needed to pick up a map and travel book. Was going to be a quick in and out visit. Arrived 5 minutes before the closed and as we walked up they locked the doors. The offices closes at 1:00pm but doors were locked at 12:55pm. Guess membership doesn’t have its privileges.

Fantastic experience: Excellent

Fantastic experience: They are friendly and very helpful

Fantastic experience: We have had AAA for years and fortunately haven't had to use it... Until today. I decided to take advantagw of the beautiful day and take the kiddos for a hike through the woods. Upon our return we discovered that the van wouldn't start. My fiancee came down to try to jump it to no avail. Called AAA and the woman I spoke with waa very pleasant and professional. We received multiple phone calls to update us on the status of the driver as he was at another call. We ended up having to wait a bit but u understandably so. They kept in contact through the duration which was really nice. When the tow driver got there (christian) he was very helpful and went above and beyond. Confirmed it was the starter and tried to see if he could get it fixed for us. Towed it home for us and did an exceptional job putting it in the precise spot we wanted it. That man deserves a raise. Very satisfied with the service we received throughout the ordeal and will definitely recommend to friends and family. Thank you AAA!!

Fantastic experience: AAA has never let me down, a must have if you ask me

Fantastic experience: I called to get help with my account and the lady was so helpful and friendly

Fantastic experience: Excellent service

Negative experience: I am not one to usually make negative public posts about anybody or any business, however given my recent experience I feel I should share. Two weeks ago my cars battery was dead AAA came out jumped it but said it needed a new one the first man was great charged it, once jumped the car, it was backed into my parking spot in case needed to be towed the next day due to the battery again. Car was working in completely GOOD condition no issues with anything except the dead battery, this car has never had issues with the shifter and the shifter was fine that day when it was moved, then it gets towed the next day by someone else who is a AAA employee to our local garage, my girlfriend goes out to find the gear shift had been forced , the shifter was moving freely and the cars E brake was on which is how they must have kept it in park due to it not staying parked unless this was on and the guy left the keys on the desk didn’t call to tell me that and then left. I called to tell them what happened, they then sent an inspector out without me present and without my mechanic present completed a “inspection” in regards to the complaint. They came out again with their own mechanic only to say that they can’t definitively say it was their person who had caused a the issue. I have spent the last two weeks arguing with who towed it, the boss and then that persons boss only to be told that this was most likely “a wear and tare” issue and unless I had watched him physically force it, they would not pay to fix it, I was unable to watch him move the car or go with it, because I had just had major back surgery I am furious with the lack of customer service I have received in the last two weeks, I trusted the wrong company. All I can say is if anyone asks me about AAA I give them zero stars but they made me give at least 1 and caution you when working with the drivers watch every move they make, get names, numbers, everything and make sure someone goes with the tow truck. Worst Customer Service I have ever experienced

Fantastic experience: Always there when you need them

Positive experience: Hard to find a good deal on rental cars in Concord, but AAA came through within 2 wks when needed with a good deal at Hertz.

Fantastic experience: Fixed my vehicle problem in minutes

Positive experience: Wanted to create my own trip tix but couldnt figure that out

Fantastic experience: Charlene is amazing!

Fantastic experience: Always there to help. Got a cheap plane ticket.

Fantastic experience: Fast efficient

Negative experience: They sometimes "forget" to mention important information.

Fantastic experience: I'll be moving soon and AAA has been amazing at helping with transferring my account and explaining insurance stuff. Everything thank you

Positive experience: Staff at this location are friendly and helpful. Great place to go to get your money for oversea travel.

Fantastic experience: I would give 10 stars if it was an option. The yearly membership cost is affordable and in my opinion very much so worth what I pay, and more. The piece of mind AAA gives me is worth every penny. I'm a member for life.

Negative experience: I call to ask questions about a trip I wanted to plan and the woman could not be bothered to answer any questions her name was mrs hardy she was rude one the the phone I have been a member for 6/7 years now and to be treated like she did on the phone was so very rude.

Negative experience: So my daughter called Triple AAA road side assistance last night at 11:15, for she had locked her keys in the trunk, along with her phone and wallet. They told her somebody would be out in 45 minutes to help her. She was at work in Meredith, NH. At 12:15 she received a call saying they have checked with 6 towns and nobody could help her. She had to borrow money from a Stanger, get a cab and go home and get her spare keys and get more money and have them bring her back. The whole trip cost her $50.00. When I called to complain they really didn't seem to care, would you care if your 22 year old daughter was stranded in a dark parking a lot alone. They then said somebody would be back in touch with me within a week, a week really. This brings back memories of when I was stranded for 3 hours with a flat tire and triple AAA could not help. I companied but nothing happened. They really don't care about our safety. What I was told for waiting 3 hours was they wont count it. REALLY don't think I will be renewing my membership and I work at the largest state run employment. Very unhappy customer.

Fantastic experience: Been a member for years. Travel info. Travel servcs. Trip-tiks. Luggage. You name it.

Fantastic experience: I went to use the free shedding service, which was awesome in itself, quick ,easy and friendly. The gentleman directing through the shredding line suggested we stop in at the AAA office and tell them we wanted a "goodie bag." We got a small carry all with coffee mugs for both of us and pens, a notepad, etc. The people inside were very helpful and respectful of our time. Last but not least, we spotted some luggage on sale with good member pricing and a couple with very good clearance prices. We have beat the old luggage to pieces, making this a timely opportunity. I tend to treat my AAA membership as roadside emergency service, when in actuality, they offer a lot of services and are staffed with very friendly helpful people.

Fantastic experience: I find in calling your offices everyone is friendly and eager to help. Thank you for the trip books, they are wonderful. Calling for road service has been easy and timely. Thank you for good service at an affordable rate :)