GlobalTravel

Negative experience: They hung up on me for asking too many questions after doing the bare minimum. Left a message for Larry almost 3 days ago and he never returned my call. Trying to go on an important trip but no one seems to care. Another guy told me he couldn't cancel my reservation. Then when I called back a woman named Vivian said she could cancel it. Nothing seems to make sense with this company. Absolutely abysmal service. Stay far away

Negative experience: Very, very disappointed, I tried to give this company the opportunity to sell air packages and hotels. I made 3 sales and it turns out that the commissions are paid between 60 to 90 days after the trip is completed. Who can work like this, and now I do want to. To receive those commissions, I have to wait for my clients' trips to be completed and continue paying the membership for something that I do not intend to continue using, much less recommend being very careful. The truth is, it is a total disappointment to work with this company.

Fantastic experience: I will not book anywhere else! Absolutely amazing team that go above and beyond to ensure my family is happy. They understand we work very hard for these moments and that they are prescious and few. This is why they take their time to ensure you have a unique experience.

Negative experience: THIS COMPANY IS A JOKE! Steal my money, inactivate my account, and they use cheap terrible technology. I’ll be looking for a new place to sponsor my license. This is a really poorly run company

Fantastic experience: I have been a GTI agent for many years, now. My latest interaction(s) with Brian V. went above and beyond, though. His professionalism, support and turnaround time all exceeded expectations. I couldn't be happier with his service or GTI's wise decision to snag him.

Fantastic experience: I like gobal travel

Fantastic experience: Affordable and comfortable.

Fantastic experience: Awesome customer service.very professional and friendly

Positive experience: It's easier to make your own travel plans. However, if you do not feel comfortable doing so, this is a great option. Just keep in mind you'll always be on the itinerary of your guide.

Negative experience: I booked hotel with this company three months in advance. Got to hotel,no reservation, no refund!! Don't use this service online at all costs.

Fantastic experience: very helpful

Fantastic experience: every since i had signed up with global travel Alex has been amazing! he been a great guy. he explains things so easy. im very grateful to have him helping me every step of the way. i will be using him more often to help!

Fantastic experience: I needed some guidance and Arrita Miller was able to answer all of my questions, promptly and clearly. Arrita was a pleasure to work with. I would highly recommend Arrita

Fantastic experience: The staff is amazing .love them!

Negative experience: I never became a member and they automatically took a membership fee from my debit card. Not nice

Fantastic experience: An excellent level of service. Jacalyn answered my questions very fast and was very efficient.

Negative experience: They have a lot of fake reviews.... for 5 stars This company powers Hotelpower.com - I set up a reservation and could not cancel my reservation : I have tired to talk to 5 people and all of them hang up. ‍♂️ Don’t be upset when you are reported to the BBB

Positive experience: Quick response and great service from the representative Ms.Arrita Miller

Fantastic experience: Awesome service from Jacalyn!

Fantastic experience: Mayra was a great help when I called. She is very knowledgeable and efficient. She has a pleasant personality and a great customer support attitude.

Fantastic experience: Great customer service!

Fantastic experience: Jacalyn Bryant, is the best!

Fantastic experience: Sharon Goodspeed was helpful and very easy to work with..professional too!

Negative experience: I became a member on a trial for Platinum and canceled within a few days. Then, they charged me $39.99 without giving me back money saying it was a commitment per the "terms and conditions" which I knew nothing about. It was not displayed obviously on the page. That should be made known to people before they sign up for this. I never used this once, yet they are charging me $39.99.

Fantastic experience: I have never been on a cruise before, so I had a lot of questions about how to get from the ship to the airport, excursions, food/drink packages, etc. Paige did a spectacular job of not only helping me book the cruise, she gave me a bunch of helpful information. I would definitely recommend their services!

Negative experience: I was hijacked...thought I was dialing in direct to Royal Caribbean to make a reservation....phone numbers are similar when Googled so that you will dial GTI. Reservation on a cruise that the "so called" agent ...never told me my reservation was "Not Refundable" Took me almost 2 hours to find someone to cancel the reservation to find out I'd been scammed.

Fantastic experience: Agent knew his stuff and was able to solve the issue.

Fantastic experience: Awesome experience with Global Travel International!! They are very helpful and professional.

Positive experience: To be fair. Please call me as I haven't been able to use my account in weeks. Thank you

Fantastic experience: excellent service

Fantastic experience: Juanita Cason has been great to work with over the last 3 years and because of her, I have booked trips to 3 foreign countries...

Fantastic experience: I had the pleasure of working with Travel Consultant, Juanita Cason. She was very professional and caring. Juanita handled my group concerns in a very timely manner and I would recommend her to any Travel Agent. S. Caldwell

Fantastic experience: My husband and myself have just retired and we have used Sharon Goodspeed extensively over the past few years. Our experience is simply the best!. She polite, very quick to respond, and very very knowledgeable. We have optimized all our trips using her suggestions and guidance. We have used her for both cruises and land excursions. We joyfully recommend her to all our friends and have received nothing but positive comments about their experiences with her. She is a gem. Every organization needs a positive face that represents their business. Sharon definitely should be that face for GTI.

Fantastic experience: I always get the help I need when I contact Juanita at GTI. She has been a huge help for me.

Fantastic experience: Global Travel has a winner in Viviana! She has been most responsive to help our group of 24 travelers w/anything we needed. (Juanita helped us previously and was also very professional). Every question has been answered immediately. Viviana is working hard to get early dining for our group, as well as working directly with the cruise ship to get our questions answered. Very polite and quick to respond. Judy Stancil

Fantastic experience: Sharon Goodspeed has been working with us for over 4 years. Her professional manner and efficiency is admired and appreciated. Quick to reply to any and all requests and offers excellent suggestions to ensure our trips are everything we hope for. Thank you Sharon for all your do.

Fantastic experience: Sharon Goodspeed is awesome. They don't get any better than Sharon.

Fantastic experience: I book all my travel with GTI as a travel agent with them. Sharon Goodspeed is an excellent Travel Concierge Specialist. She looks into all the options and what is best for the traveler and then gives you the options to present to your customer. She has a lot of experience booking travel and she shares different travel suggestions that I or the traveler would not have thought of without a specialist's help. Alice Faye Davis

Negative experience: Global Travel International has not given me my refund back. They are the most unprofessional company I have ever worked with. The 14-day trial is a SCAM. They won't refund your money back if you are unsatisfied. I have called 5 times now and they always tell me a different story about where my money is.

Fantastic experience: It was great working with her.

Fantastic experience: Very polite and knowlagable Agent !!

Fantastic experience: Dexie, was very helpful in informative in helping me make the decision to become an Independent Travel Agent with Global Travel International. I am so excited to start planning holidays for myself, family & friends & building a business where i can also get paid.

Fantastic experience: I've worked with Global Travel for over a decade and they make trip planning a joy. In that time I've organized several group cruises which the agents at GTI have facilitated as well as a couple of personal cruises and even a few for my friends. We've gotten good deals and great service. There are good reasons for using travel agents. For a recent trip, the cruise line cancelled our trip, but GTI and Paige worked with RCCL to restore our trip and even passed along a price reduction. Try doing that on your own.

Fantastic experience: I booked through Hotel Power and then shortly after found a lower advertised price through a competitor. I took advantage of their price match guarantee and within a day they refunded the difference to my card. Great service!

Fantastic experience: The agent was friendly, helpful and accomodating.

Fantastic experience: I love to work with Sharon Goodspeed! she is both knowledgeable and is a wonderful person to work with. She always finds me the most cost efficient and best cruises possible with great ship locations. I would not book with anyone but her at Global Travel!

Fantastic experience: Sharon is the best!

Positive experience: Love working with Sharon Goodspeed

Fantastic experience: Sharon Goodspeed has provided the most personal, exceptional and efficient customer service for many years. She is always cheerful, helpful, and returns phone calls and emails the same day. She is a pleasure to work with and ensures all the details of every trip, cruise, etc. is perfect. Her personal attention to detail is outstanding and greatly appreciated. Her ability to provide excellent information for every booking has allowed me to personally expand travel and enjoy seeing the world. Thank you Sharon, your the best.

Fantastic experience: I have been with GTI for two years. My interaction with GTI has been an enjoyable one. I have learned a lot. My travel concierge is Sharon Goodspeed. When I started my travel business in 2015, I knew enough to be dangerous to myself. Sharon took me under her wing. She has been my mentor, my teacher, my constructive critic, and my right hand. She has not only shown me the ropes but has gone above and beyond in her assistance with me. Her abilities, knowledge, and professionalism are “par excellence!” I cannot speak highly enough of her. She is quite an asset for GTI to have. On a different note, one complaint I have is that of taking training courses offered by the different cruise lines. Virtually without dissent, cruise lines have told me that in order for me to take their training programs, I must have GTI set up a personal profile for me so that I can take their training. By taking the training, I can attract more clients and sell more cruises which means more for GTI. However, when I try to contact the appropriate personnel at GTI, they are not available to assist me for whatever reason. I would really like to complete as much training as I can. Is there a way that GTI can assist me with this? I am not asking GTI to pay for this training. I will do that myself. But, I need some guidance on this.

Fantastic experience: I have been a member of Global Travel for a number of years. Several of my past Cruises have been handled by Sharon Goodspeed who has done an excellent job for me. In fact I just Booked another 28 day with her Cruise this past week. John David Ferguson #52360001

Fantastic experience: Paige is awesome, she goes ABOVE AND BEYOND you. I truly enjoy working with her.

Fantastic experience: Global Travel International is very efficient and I highly recommend them to other family members and friends! Paige Ashe, travel sales, made our family trip (July 2017) memorable with great accommodations and recommendations!!!

Positive experience: Very nice young lady and knows her job answered all my questions also made great suggestions. Ms. Vivianna THANK you!!

Fantastic experience: I found Gobal Travel International to be a very welcome agency to work for and very professional..Always eager to assist and provide information needed.I have dealt with some awesome people who are willing to help me with travel plans for my guests I have dealt with Paige most times for almost every thing. I found her to have a good sense of humor and awesome personality .

Fantastic experience: Worked with travel reservations, they were professional and great!!

Fantastic experience: Working with travel reservations was a great experience.

Fantastic experience: VIVIANNA IS A LIFE SAVER!! SHES VERY KNOWLEDGABLE!!! EASY TO COMMUNICATE TO LIKE SHE HAS KNOWN YOU FOR YEARS!! WE HAVE A GROUP OF CLOSE TO 30 PEOPLE GOING CRUISING WHEN I SAY IT WAS A VERY VERY SMOOTH TRANSACTION!!! SHE REALLY KNOWS HER STUFF!! THANK YOU VIVIANNA THE SMITH CREW WE LOVE YOU! AND WILL ALWAYS USE YOU!

Fantastic experience: Paige is the best. She has booked group cruises for our homeschool group for 4 years and I'm always amazed at how organized and on top of things she is. We always feel like we are top priority, and confident we are getting the best deal possible.

Fantastic experience: I been with GTI since about 2002. I join didn't do to much until I met Paige Ashe. She is the best! I know I can depend on her help. I hope she stay around for a while. I nevered had any problems with GTI. I just think the web page can be more easier to use.I lost 2 customers that was frustrated. I wish there can be a GTI in the DC area where I can meet other agents. Thanks for your help Paige.

Fantastic experience: Viviana is doing an exceptional wonderful job, she helps myself and all my travelers as much as possible. Excellent customer service. Thanks Viviana

Negative experience: Horrible customer service! 3hrs on the phone before anyone helped me! Horrible company

Negative experience: I try to give companies the benefit of doubt, but I'm very disappointed with GTI Travel Agency. I signed up last year, this year I get a charge of $199 and some change. When I called to inquire bout the credit they couldn't find me in their system, then said they couldn't refund me my money because I was charged back in May but they just taking the money out in July. And here's the kicker I can't even access the website, it's saying my account is no longer active. I will definitely not be renewing my membership I promise you that. P. S. They said I should have received a notice before they was going to charge my account no I didn't receive anything.

Negative experience: THIS IS A SCAM! DO NOT GIVE THEM ANY OF YOUR INFORMATION!

Negative experience: Been doing business with Global Travel for the past 3 years, and recently book 2 apple trips with them, and never got paid. When we called customer service they said we needed to call apple directly to straighten it out. We booked both trips with GTI, and Apple but they refused to pay us for the trips that would have been over $500.00 in commission. The rep T. Reid keep giving me ever excuse in the book on why they wouldn't pay us. Major rip off save your money. They offer the world, but a big waste of time, and money. Read Better Business Bureau post

Fantastic experience: I've enjoyed my savings on travel. I'm happy with my membership.

Negative experience: Waste of money and not cheaper as they promised in thier bait and hook presentation

Fantastic experience: Great!