AAA Pickerington

Fantastic experience: This was a great experience; my father and Grandfather always use to get a trip tic and as an adult now with my family i get to do the same thing. Lana was wonderful. She made things very easy within 30 mins i had my car rented hotel booked and all the extra. Thank you for all the help, you can always use extra protection on a trip! i highly recommend this for any type of trip!

Negative experience: This AAA has horrible customer service. I went in and no one even looked up to help me. I walked up and asked them about services advertised and they could not have cared less to assist me.

Negative experience: The receptionist at this location was not very cordial in dealing with my wife and myself. We were interested in getting a trip tic to the Smokey mountains and was told we could sit and wait for help but it could be 1 hour or longer before we could speak to someone. We were also told that the computers were down and we would have to come back to pickup the trip tic. Terrible service in our opinion, made us feel like our business was not valuable to this organization.

Fantastic experience: Your service and helpfulness were great; however, I am greatly dissapointed in the digital lodging book. I found that on my device the page I wanted to look at would not operate the way I thought it should. For example one entry was for a small hotel for which I was never able to find rates or a way to book it, if I had wanted to at that moment. All in all it was not as easy to use as the old paper books were.

Negative experience: Are Experience at this AAA was 1 star if I could give 0 stars I would.

Fantastic experience: Great service from the travel consultant(Lisa). I successfully booked flights and insured our grandson's Prague adventure in music. I only wish they (AAA) had more locations.

Fantastic experience: Very fast and friendly service. Always have a good experience at this AAA location. Had everything I needed. Thank you.

Fantastic experience: The greeter/receptionist was very polite, knowledgeable, efficient and thorough. A very pleasant and positive experience!

Fantastic experience: Lisa is at the Top of her Class when it comes to being a Travel Agent. AAA is lucky to have her as their employee. Make sure you ask for Lisa when you stop at AAA Pickerington.

Fantastic experience: This is an awesome AAA location. Know trip ticks are old school, but they are so helpful. I’m looking forward to using more as I approach retirement for bucket list road trips.

Fantastic experience: This was my 1st time at this location. I went to order currency for an upcoming trip over the weekend, the system was down so Meka allowed me to come in a little before opening on Monday so I didn't have to be late to work to order. Lana was wonderful and took care of me when I came in. Such a friendly start to my morning. Very appreciative for their amazing customer service!

Fantastic experience: Excellent in every way!

Fantastic experience: Got a bundle deal from AAA. Rella Carper was an awesome agent!! Thanks!

Fantastic experience: Got an International Driving License Permit quick and painless.

Fantastic experience: Great response time, very help with getting my tow scheduled. If possible would recommend this location.

Fantastic experience: 20min wait time to Jimmy our door open when the wife's car auto locked on its own.

Positive experience: I was very satisfied with the information AAA supplied

Fantastic experience: Thanks for helping me with my TripTik routings, Kaylesha.

Negative experience: Folks were very nice..trip tik sucked

Fantastic experience: Simply the best. My annual dues for this club are more than offset by the savings I take advantage of with their discount partners like Carfax or automotive services. An extraordinary value for the level of service and piece of mind they provide.

Negative experience: I have always gone to my local AAA location to pick up maps and tour books for our upcoming trips. We're driving to California next week and have two more long-distance trips planned within the next few months. I came to AAA Pickerington to pick up the maps and tour books for each state we'd be driving through. I like the paper maps and the tour books, because sometimes GPS flakes out and WiFi/cellular data can be spotty during travel. "M'am, m'am, EXCUSE me m'am, we typically limit you to three maps and three tour books for each transaction," one of the employees said. I explained about our upcoming long-distance trips. After I started going through all the maps and books to figure out which ones to put back, I was told by this employee that they would "make an exception" for me this time (I've NEVER been limited in the past), and she basically chastised me for not choosing the "regional" maps instead of the individual state maps that are larger print and easier for me to read. This employee made me feel unwelcome. I was the only customer at the time, and there were four employees sitting at their desks/kiosks. The employee who completed my transaction was extremely courteous, had absolutely no issue with the number of maps and books I had selected, and seemed apologetic about the condescension openly displayed toward me by the other. Now here's the thing: I have had AAA RV for years. Technically I don't need it for roadside assistance because I already have that specific coverage through my car insurance. I don't really "need" these maps and books, but they are certainly a convenience to have. If I'm not allowed to walk into AAA and collect any and all of the maps and books I need for my upcoming trips, then WHY am I paying for a AAA membership?

Fantastic experience: Always helpful and friendly.

Positive experience: They weren't able to help me with an impossible task of finding a rental van but they were very nice!

Fantastic experience: Thank you Lana for your efficient caring planning for us.

Fantastic experience: I told Lisa about an upcoming trip I was thinking about taking and she took it from there and presented me with a couple of options that were very impressive. She totally knocked it out of the park. She helped me to control cost and yet have the best of everything. She's quite an asset to your company. Looking forward to many more trips. Thank you Lisa!

Negative experience: I called AAA for road side assistance after I carelessly locked my keys in my own car. AAA sent someone out to help me who tried unsuccessfully for about 15 minutes to unlock my door He wasn't able to gain access to my vehicle so he tried to call someone else. He told me he was unable to get ahold of anyone else, then HE LEFT without helping me and left me stranded in a parking lot. I called AAA back and was told that sometimes they do leave people without helping them with road side emergencies. I was in disbelief. I will definitely not renew my AAA membership again. Do not rely on AAA!!!!

Negative experience: It was ok but i believe there over doing the social distancing. I had to set 20 foot away from the person that was waiting on me and I had trouble hearing her because the person next to her was talking very loudly to a different customer on the phone so it made it very hard for me to hear the person talking to me from 20 foot away. I feel that there set up for waiting on customer is less than ideal and the funniest part is I was wearing a mask. I guess i should have joined online instead of going there in person.

Positive experience: Great quick service and worked hard to get us a good rate

Fantastic experience: They were very helpful and pleasant to deal with.

Fantastic experience: I had a question and I spoke to Lisa, she was great, she said she would find out the answer, she called me back with it. Great personality, very helpful and an asset to your company.

Fantastic experience: We needed Passport photos and AAA offered them at a good price. Easy in and out experience and convenient location.

Fantastic experience: Although dismayed that the Newark store is permanently closed, I was very pleased with the help Morgan provided regarding possible day trip destinations with our grandsons. She was a wealth of infirmation!

Negative experience: We want in to get help planning a trip to Hawaii. We were greeted fairly quickly. The associate was "nice" enough. We informed her that some of our plans were still up in the air but we were planning ahead. She took our information down, and information about our trip. She said that she had an appointment that was waiting on her. We didn't have a problem with that since we just walked in. The associate said she begin researching for our trip and will contact us at the end of the week. That was fine....that was 2 weeks ago. Disappointed with the experience since I've never used a travel agent before. I'll give them a second chance in the future.

Negative experience: Labor cost is too expensive.

Negative experience: I came in to get a new passport photo taken. The person that I spoke to was friendly enough, but I was extremely disappointed to be charged $10 as I have dutifully paid my membership for over 20 years and have barely used any of their services. One would think something as trivial as a passport photo would either be free to members or only a couple of dollars at most.

Negative experience: I made a car seat installation appointment. The manager was to help me but had an appointment run late. I waited 45 min for my appointment and the female manager had no intention of ending her appointment that was three hours long but suppose to be only a two hour one. She never once came over to speak to me or apologize for the wait.

Fantastic experience: I called ahead to get a trip to. When I arrived I was able to pick the trip tik up without waiting. Also I asked questions about my future trip. The representative was extremely helpful. I also requested an information booklet on the state and was given one. My timing was good because there were no other customers in the building at the time. Overall a great experience.

Positive experience: A good travel agency!

Fantastic experience: Good place to get a map

Fantastic experience: Brittany Britt was a great travel agent look forward to working with her again?

Fantastic experience: Very helpful staff and willing to take time to help you I highly recommend this place

Fantastic experience: Sherri is amazing! I loved the decorations they had up for Christmas. I wouldn't use anyone else.

Negative experience: I had one good experience then additional calls for additional trips and text to my agent were ignored or never called back. One person left me on hold for 35 minutes, one hung up on me after i said the trip info. One said i dont know anything about this town...ie New Orleans let me see. I asked about hotel service as i had dont my homework to narrow travel needs. I would not recommend this place for any travel, worst customer service.

Fantastic experience: Sheri is the absolute best; would never book travel without her.

Negative experience: If they place you with Raegan, save your self the stress and ask to have someone else. I promise you it will be worth the wait for someone else. Learn from my experiance. I travel all the time for work and have traveled a few times for vacation. Because I work in a fast past job, own my own business and have a family, my time is valuable. I went into AAA hoping to make like easier by having someone else guide me through the process and and not have to deal with the hassle of figuring everything else my self. Instead Raegan made this process stressful and much harder then it needed to be. She was no help as all she did was talk about relationship issues and the crazy dynamic she has with her boyfriends daughter. She printed us off a bunch of resort info from different resorts (many of which did not even meet what we told her we were looking for) and sent us home. She told us to call or come in after we looked through them and decided on one... at no time did she even attempt to go over any of the info with us or help guide us towards a package we may like. We took the info home on a saterday. I called Monday and Tuesday and left message with no returned call. When Raegan finally called me back, she made it sound like we were getting the package $10 cheaper than originally quoted. I thought we got a deal as at no point in time the day we were at the office had she told us prices could change or would change. After I put down my deposit, Raegan had said she would send me my confirmation and receipt for deposit. I didnt think anything of it until several weeks later when she sent me an email reminding me my payment was due with a document that finally had a price that was $200 more then I was quoted/printed the day we were in the office. In the email she also included her hours that she would be in the office that week to make a payment. Again stating that i could call or come in (this time in writing and not verbal). So I went in on Monday between 11-7 as she stated and she was not in, I was told she had just left for lunch. So left her a message at the office requesting a call and followed up with an email. She called me back and I expressed my concern for the price. She requested that I send her a copy/text with a picture of the document and price I was referring to. Then proceeded to tell me that the price had changed and the price I agreed to when she booked it was $200 more. When I told her she should have made that clearer and reminded her of the whole conversation about it being cheaper, she informed me that they generally dont fo things over the phone and it may have been clearer had I came in to book my reservation. I left it alone and decided to go into the office the following day between 9-5 as she stated she was working that day in the email I received. I got there at 930 and wanted 2 hrs as she was not there and her supervisor was busy. When I finally got to sit down with her supervisor Sheri, I finally thought I was getting somewhere. She finally showed me a document of what I was getting with my trip. Gave me a walk through of what to expect, told me she would ensure she talked to Raegan to ensure no one else had to go through what I did and talk to corporate to see if I could get some of the $200 back or some additional accommodation for it. It took a week for her to get back to me. She sent me an email where she informed Raegan that I did not hear her tell me that the rates may change and she should try to book people right away. She also told her that I was unset that I showed up during her lunch and she may want to let customers know her lunch break schedule. In addition she informed me that corporate declined to give me money back or any accommodations as a result of Raegans poor service and $200 her direct actions caused me because I did not book my travel the day we were in the office and received the pricing. I could have booked it my self with better service and less stress. I purchased the cancel for any reason insurance and I'm truly contemplating it.

Fantastic experience: The best simply great

Fantastic experience: We frequently get trip tiks for our trips throughout the year in our rv. The AAA personnel at this location are eager to help to get us on the road.

Positive experience: Very friendly, at times It can take a minute to process something you 'have to sign'. Other then that I was happy they were there to help me get them signed.

Fantastic experience: We got a passport pics taken here for $8! Of you have AAA I recommend using them for all your trip and passport needs!

Fantastic experience: Quick and fast

Positive experience: Offer great member services as part if their membership

Fantastic experience: Called on Tuesday for 2 copies of a TripTik to HHI from Reynoldsburg. Picked them up first thing Friday morning. The desk attendant was very polite, asked what else she could get for me and did a very nice job.

Positive experience: I received good service. My agent was courteous and friendly. I didn't feel rushed; and she gave me a good tip about the AAA mobile app. The only negative is they did not have a brochure/magazine for the particular city I was traveling to, but info was in the tour book.

Fantastic experience: Lisa Shriver was most helpful in arranging a trip for me. She took care of all the details and had everything ready for me to sign and pickup the next morning. I really appreciate her help!

Fantastic experience: My family and I were planning a last minute trip to Nashville, Tennessee. My rep at the Pickerington location was very helpful with suggestions for hotels and things to do and see. I appreciate all of the help.

Fantastic experience: Always excellent service. The staff are great. My Rep is always very helpful and continues to offer suggestions and options for my trips. I have been with AAA for 37 years. Is there an award program for the reps? My rep deserves an award for her service and knowledge. Love this location. Right around the corner. THANK YOU AAA.

Fantastic experience: My wife and I visited the AAA Reynoldsburg location to get materials for our trip. The store is clean and well organized. The staff is very helpful!

Positive experience: Location is convenient, and agent was very helpful in getting me a trip tik right there since I was leaving in 4 days. Thank you

Fantastic experience: I've been a member of AAA for almost 30 years and the experience I had at the AAA Reynoldsburg Pickerington location was outstanding. Rob was very helpful and pulled all of the travel guides I would need for my road trip to Colorado. He even had some great suggestions of sites to see.

Positive experience: Top rate service as usual. My rep was friendly and helpful. One of the travel books that I needed was out of stock. I always get good service whenever I stop in. Wait time for service was less than five minutes.

Positive experience: The employees were very friendly and helpful. There was no wait time.

Positive experience: A convenient location and helpful staff. Wish there were more detailed maps of cities and city guides.

Fantastic experience: I actually stop there quite often. Like to keep up on all the travel opportunities. And the assortment of info in all areas of travel make that possible. Dreaming is easier if you can visualize it. Of course, love the trip tiks and maps. I find the location very convenient as well as bright and attractive. And have always had a great interaction from all the agents, who will go the extra mile to find an answer to any question you might have.

Fantastic experience: This AAA site has very knowledgeable & helpful personnel. The attention we received in all aspects of our travel plans was exceptional.

Positive experience: I love going to the Reynoldsburg location, staff always very friendly, knowledgeable and professional. My wait was less than 10 minutes before being seen by staff. The location is convenient to my home and parking is always available.

Negative experience: Skip the place and just go to the one on Hamilton Rd. Near New Albany. Went in to talk to someone about A Disney package. Staff was not very plesant I didnt think the info I got was correct so I went to the location on Hamilton Rd. & confirmed what I thought. This location could have cost me a couple of hundred bucks.