AAA Lansing

Fantastic experience: Joanna Malloy was professional, friendly, and generous with her time. Thanks again! Great experience =]

Negative experience: Nothing but bad things to say about AAA (Ass) insurance. Friendly ppl but that’s about as far as they go. Not capable of completing a single task. Shame. Hate from Austria.

Negative experience: whoever is in charge of the towing aspect of this company, NEEDS TO CLARIFY AND MAKE SURE WHAT CAR IS WHAT. i have STATEFARM insurance. and your tow driver ALMOST took MY car which is completely VALID AND LEGAL from my home today around 3pm. My brother has to stop them because they didn’t check the VIN AND PLATE. again i do NOT have this company. so you NEED to make sure they KNOW and CHECK the VIN AND PLATE NUMBER BEFORE TOUCHING A CAR. i’m glad i have state farm. get your company together.

Negative experience: Was openly lied to about our policy regarding towing reimbursement! After multiple employees confirmed select items on our policy then later changed their decision! As well as, the roadside assistance that we were told WAS a complete lie! They conveniently left out since we live in a small town AAA has no roadside service out there and all the money we've paid for the service is for nothing! Bait and switch plain and simple! Never told us there was none available until 9 hours later! One of us spent the whole day waiting as they said "one should be arriving shortly" the other had to walk down a rural highway over a overpass in the freezing cold in the dark to goto work! SAVE YOUR MONEY AND JUST GO TO STATE FARM OR SOMEONE ELSE!

Negative experience: Christopher is super helpful! Edit: apparently I've been paying for insurance without any notifications sent about my membership having expired, which to my understanding means that even though I have been paying for both home and car insurance neither is valid and both are useless. I called the office and left a voicemail for Jena Poirier Thursday morning to inquire and got no response. Emailed the office Thursday afternoon (to Jena Poirier) and received a response via email 30 minutes before the office closed on a Friday evening. Really unimpressed with the customer service. Will be shopping for insurance elsewhere.

Fantastic experience: Love the Life Insurance and Investment advice available to the members !!!

Positive experience: They were helpful and understanding.

Negative experience: Terrible! Everyone in that city is a crock, I will never return to the middle of the country again for rest of my life, it is a post apocalyptic waste land lacking any ability to fuel my car with the gas it needs or get services to help with the gas ruined my engine. I’m reporting Audi Lansing, they should not have a dealership where you can’t even purchase the fuel to run an Audi, they prefer 93 octane which is impossible to find in the middle of America. The Tow truck driver you guys contacted for me, took my vehicle because I was $40 short on a $600 tow, they broke things in my car, stole my prescriptions that were in my glove box and I don’t know what else might be missing. I am reporting you guys to AAA in California and they we will see what comes form it. I offered the Tow operator anything in my vehicle, even a $2000 tv for just the $40 but they saw what was in my car and would rather rob me. This was M and M towing out of Battle Creek Michigan.

Fantastic experience: Fast service great people! Adam and Amanda are wonderful

Negative experience: Very disappointed. I just want to switch my payment from one single payment to monthly payments because I found I can't afford too much at one time. But they said I've already authorized them to make the payment and can not change until this insurance season is over. They would rather I change to another insurance company and cancel all my policy than to make a change of ways of payment, which is ridiculous. I don't what their logic is to set up these rules. I used this company for so many years with trust, and they did great for me with reasonable price. But now I have to change to another company due to their ridiculous rules.

Fantastic experience: Great trip maps. great customer service.

Fantastic experience: I recently encountered an unforeseen situation at the Meijer gas station in the 48911 area and had to contact AAA for assistance. Initially, I was informed that my car needed to be towed to a local gas station. However, when Edward Pease arrived, he efficiently assessed the situation and realized that the gas station was nearby. With outstanding service, he promptly assisted in getting my car up and running again without the need for towing. His swift response and valuable help were instrumental in resolving the issue in a remarkably short time. Edward Pease's professionalism and quick thinking undoubtedly saved both time and unnecessary hassle. I wholeheartedly recommend his exceptional service to others in need. His dedication and problem-solving skills warrant recognition, and I believe he should be commended and even considered for a raise for consistently delivering such high-quality assistance. Thank you, Edward Pease, for your outstanding support and invaluable service.

Negative experience: Called AAA around 3pm for a battery jump,was told approx 30 minutes. Received Automatic call 45 min later(3:45pm) saying request given to local company and expect another 30 min wait.Around 5pm (1hour plus) local company called, confirmed he had request information, said it would be another 90 minutes (so, 6:30 ish) At that point 2 hours after calling for service, we cancelled the service request. Not willing to wait another 1 1/2 hours.

Negative experience: I’ve really wanted to enjoy this car insurance but every other month my rates change, they will change my policy and never get ahold of me, one time I was charged $400 for no reason and instead of fixing it and refunding me they put it towards future payments. I don’t have money like that to be taken randomly with no explanation or communication. I haven’t had an agent on my policy for over a year they never told me my agent stopped working for them and told me I’m now in “limbo”. I recently had a flood and thought I would be covered since I’ve been paying for renters insurance for the past year and a half turns out they said o haven’t had it this entire time SO WHAT EXACTLY HAVE I BEEN PAYING FOR THIS ENTIRE TIME. I have cancer and this car insurance should not be stressing me out this much. Not to mention any changes we make on the phone do not stick to your account. I’ve changed my car and address on the phone and in person countless times and they will still use my old information. I’ve tried to be so understanding but I’m at my end with this. I will be looking for a new insurance this week. I want to add I was charged another $400 this month. I have only one car. You guys are robbing me and probably multiple people.

Negative experience: This is the worst office and manager. They are about commission, bank fraud, no integrity. I asked for my policy not to be renewed in July in person. The car changed owners and I even provided proof car was insured by other insurance. I’m still being billed in November. My account was still debited. I was still billed for months even though I repeatedly went into the office, called on the phone, emailed over and over and was even emailed from an agent that policy was canceled but it wasn’t. I also never receive discount for health insurance on previous policy even though I proved documents.

Fantastic experience: Excellent service, friendly staff

Fantastic experience: Friendly and quick service for a non-member who needed an international driving permit.

Fantastic experience: Slow but super helpful

Fantastic experience: Coming from California, I'm used to overworked grumpy employees that really could care less about customer service and would just prefer to get you in and out as fast as possible. The agents there were super nice and accommodating. I had a bunch of stuff to do and was on a time limit because I had an appt at the DMV. They made sure to meet all my needs, be kind and professional, and get me out on time to make my appointment! Definitely recommend. Not sure why people say AAA is too expensive? They aren't the cheapest auto insurance but they easily have the best service and coverage. Can't beat that peace of mind.

Fantastic experience: Amanda helped with travel lodging and auto rentals. Amazing service, and beautiful hotel arrangements. Knowledgeable and personable. Thank you so much! Bill

Negative experience: Leave you stranded and without any help for hours and hours on end. Doesn’t matter if it’s a life or death situation they just lie about someone being on their way and leave you to die on the side of the road

Negative experience: 1 star is too high, these people are rude, unprofessional and disrespectful. They will lie over and over again just to end the phone call and have 0 regard for people and what they are going through. Waited over 6 hours for a tow that was never even properly scheduled and was told to leave my keys in my unlocked vehicle for them to tow it, only to find out the tow driver never even had me scheduled like they said..

Positive experience: Got a passport photo free as a member.

Positive experience: Just wish there would have been a place closer to where I was when I called.

Negative experience: They outright lied to me when I made the reservation for the battery replacement on the phone. I asked them how much it would be to replace my battery, and I was told it would be around $130. This seemed reasonable, although already twice as much as if I buy the battery at Sam's Club, which I have often done. But it was the price that I paid last year for an AAA battery in a different vehicle. But, when the driver came, he said that $130 price was before two price hikes in the last six months, and now the price is $190 plus tax. So, a 50% increase beyond what I was told! I have been a member of AAA for 35 years - shame on AAA.

Negative experience: Can not get any body for airplane flights previously purchased from them Can not get ahold of the lady that takes care of it now things that we need to change

Fantastic experience: J was awesome he showed up earlier then expected,my van has an anti left system in it and he knew exactly what to do. I was impressed he made me feel good about getting locked out of my car.

Negative experience: Wack

Fantastic experience: Good experience

Negative experience: Rude staff. Tried to get a map and they didn't offer any help.

Fantastic experience: Top notch. Christine helped me buy AAA road service for my sister and brother-in-law in Michigan. Tried to buy it in Torrance, CA but not possible apparently by local rules. Called the AAA on E. Saginaw, Lansing, Michigan. Paid over the phone with my credit card on December 09, 2021 and my sister and brother-in-law received their cards on December 15, 2021. Great Christmas gift.

Fantastic experience: Lots of info, & help, great service

Fantastic experience: Been with them over 4 years best representatives in the business

Fantastic experience: Amazing services.

Fantastic experience: They offer a very large range of excellent insurance products. Staff is great to work with!!

Fantastic experience: Went in for trip tick...trip planned for late June. Too early for plan, but received many vacation books and ideas from agent about trip. Very helpful.

Fantastic experience: AAA was a great towing company. It was fast and well done.

Fantastic experience: Full service

Negative experience: I’m very upset. Always have problem . They cancel Insurance and charge way sky high. I never go back again !!!!! This place is suck!

Fantastic experience: AAA membership is something everyone needs to have...

Fantastic experience: Very Helpful.

Negative experience: Not a very great place to do business with they will cancel your insurance wit out u knowing

Fantastic experience: Friendly Reliable Service.

Positive experience: Took care of my current needs and provided information for future needs.

Negative experience: I have tried calling and every time I am waiting 20 minutes to talk to someone and the call gets disconnected. If you want service you are better off going into the office.

Positive experience: Great place. Amanda very informative.

Fantastic experience: Good

Fantastic experience: I love AAA I am about to upgrade with them

Fantastic experience: Great price friendly service

Fantastic experience: The best

Fantastic experience: They have my back, I've had to use them twice in 3 months. Seamless both times.

Positive experience: Nice

Negative experience: I have never had a problem with triple aa tell I moved to Michigan. i called to get a quote on insurance because I've been a member of there roadside assistance program for 5 years. But I have never in my life been talked Dow to the like I did when I called them. Talk about rude I now know why everyone goes south for the winter because the lady I talked to differently needed to go dethaw her small frozen heart. She argued with me on the phone about my membership so I called customer service for them to tell i was correct my membership was still vailed. I wish I could give negtive stars cause I would. Customer service is important and this one truly lacks it.

Fantastic experience: Very professional and helpful.

Fantastic experience: helpful, and patient... the lady told us what we had to do for a car accident (call the 1800 AAA MICH#) to file a claim and got us the number to the agent on the policy, she even told us where the AAA branch is located that our agent works at.

Fantastic experience: Nice

Negative experience: I seemed to have walked into the office at a bad time. The employee who helped me was a real sour soul. My premium payments keep her with a job.