AAA Las Cruces Insurance and Member Services

Negative experience: Not happy with their inability to get a tow truck to the correct location. I feel their dispatchers do not take their job seriously. I waited an hour and a half past sundown, unable to move to safe conditions, for the tow truck to arrive. Cancelled my membership.

Fantastic experience: Had some minor problems with car insurance notification . Took problem to Tiffany there and she smoothed everything out. ☆☆☆☆☆. A great feeling. She knows her stuff. Am very pleased.

Negative experience: Getting someone at this location on the phone is difficult

Fantastic experience: So below is a review I wrote 7 years ago. So now it is 14 years that I've been doing business with this office. It remains an exceptionally wonderful group of people, despite multiple comings and goings. Presently Andres Hernandez is the Branch Manager. He and his team are doing an excellent job. I have all my cars and house with AAA and my kids have policies as well. They have helped me save hundreds of dollars and are always very thoughtful. Stop into the office and you'll find it a very friendly place. Thanks so much to Andres and the entire team, very much appreciated. This Las Cruces office has been servicing me, including cars and home for 7 years. I have always gotten very good and service from their office and for all claims. AAA towing is indeed another beast and hasn't got a lot to do with AAA itself, as it is all dependent upon the servicer. I have had AAA road service for 30 years and it has only been in New Mexico that I have had crap service, so I blame the towing companies here rather than AAA. They don't have a lot of choice. As I have had plenty of bad experiences here the AAA district manager comped me a year. That said, my last experience I was taken care of in 10 minutes. There is no competitor out there that offers anything better than they do, I have looked.

Negative experience: We’ve been AAA Premier members for 17 years and elected to utilize the travel services benefit offered to plan a fall trip to Italy. Having used AAA travel for a previous trip we were looking forward to another great experience…..WRONG! Our in-person meeting at the Las Cruces office was pleasant and we shared all pertinent details and desired experiences with the representative. She seemed very interested in helping us plan our trip and assured us she would be back in touch within a few days. After waiting 11 days with no word we called back only to be told she’d misplaced all of our information, had done nothing and needed us to recall everything we’d already shared. She actually gave us the impression she didn’t even remember meeting with us. Needless to say we are extremely disappointed, have no intentions of using the services offered by this branch and caution others that may be considering trusting them with travel planning.

Fantastic experience: i switched my home and auto insurance and umbrella policy to them this week and got good and friendly service and much better pricing and rates than my old insurance so I really saved a lot of money! the location's general manager also seems to genuinely care about the customers and fixing any problems that may arise. i also like that they have a good location and nice offices and offer free coffee and water. thank you very much and I hope others have good experiences with AAA here too.

Negative experience: Waited 2 hrs and 30 min in a hot parking lot for a tire change. Some Good Samaritans stopped and helped just as they finished, towing showed up 2hrs and 30 mins waiting time. This guy should never be called to help anybody. I am 80 years old I purchased AAA two or three years ago I thought they would help if I ever had any trouble ,but that didn’t happen. This was only time I ever called them and it did no good. Is this the way you treat all your AAA customers in Las Cruces?

Negative experience: In August 2023 we used AAA Las Cruces Travel agency (Erin Buckelew) for a trip to Barcelona and Rome this month (May2024). Erin took our money then didn't let us know she was assigned to insurance. Had to go through a lot of angst trying to talk to anyone in person at AAA. Now, we find ourselves in Rome where our hotel is closed!!! We had to find an alternative hotel. AAA made this reservation and should have confirmed it on our behalf. We received zero notifications regarding this situation. Make your own reservations! Do NOT use AAA travel offices.

Negative experience: Worst travel agents! Had them make travel plans for us and after they were done no communication whatsoever! Can't get in contact with any one. Our Hotel in Rome we had reservations and confirmation is closed for renovations. No one contacted us that it was closed. Thank you Erin Buckelew NOT!!

Negative experience: Agent Kameron Hoddad has failed to refund my money from a policy for my Dad. My Dad died. Policy was never signed. Kameron agreed it would be refunded. Chassing him since August of 2023. Still no refund. I will file with the BBB..i left messages for his supervisors Christine and Ted. Never a return response.

Fantastic experience: Great place to get car insurance and great service, thank you

Fantastic experience: Employee Erin Buckelew was awesome. I want to thank her for her courtesy professional advice and help through my personal conversations and emails. I will always look for her when needing any help for anything. She is triple AAA excellent

Negative experience: If it could be less than 0, it would be that. I have been a member for 22 years. I called to have a car towed. The virtual assist is absolutely horrible. After waiting 2 hours for the tow truck I get a call that the tow company can't assist and they would have to get another company. But it was considered a courtesy tow and I would have to pay. This has never been a problem before and having wasted my time I am very angry

Fantastic experience: After working an overnight shift, I walked out to my car and could not unlock my door. I called Autoclub service for help. A tech named Armando arrived within a half hour and diagnosed that it was my key fob battery that was dead. Armando replaced it and I was soon on my way home. Armando was polite, professional, and a great help. I have been with AAA for forty years and this was my first service call. I highly recommend AAA and their service.

Positive experience: After 30 years with AAA, I had to go with a different company. AAA does not take into account that the reason one of my vehicles has a lot of miles each year is because we use that vehicle when we go travel into Mexico.

Positive experience: It was my grandma's car insurance company of choice, I love their maps too.

Fantastic experience: Clean and the young man who assisted us, he is also a notary, provided the best customer service ever. I highly recommend that you become a member and use AAA.

Positive experience: Helpful and informative

Fantastic experience: Este hombre llamado Javier, es una gran persona, se los recomiendo, busque lo por favor, excelente servicio y muy lindo y guapo!

Fantastic experience: Always the best folks to do business with!

Fantastic experience: I love this insurance company. The agent are quite pleasant, never pushy and go out of their way to help. I've started with this company almost a full year now and wouldn't want insurance with no one else.

Fantastic experience: Javier was so helpful. I left with the peace of mind one has with knowing that if they are having car trouble they will have help soon with one phone call .

Negative experience: The manager at this branch is the absolute worst. Be better.

Positive experience: Buena azeguransa está muy completa asta los stikers para el veiculo se pueden obtener d allí mismo

Negative experience: You can not get pics and reserve online

Negative experience: The local staff is fantastic. But aaa's customer service and roadside services let me down more than once in the last few months. I've since switched companies.

Fantastic experience: Awesome customer service so helpful with all my questions.

Positive experience: AAA has been good for me for many years. January 2020 I bought a battery through AAA because the battery service said if it failed they would replace it. March 2021 the battery failed and would not keep a charge BUT the service battery checker said the battery was okay. After getting a manager on the phone everyone agreed we had to have some other place charge it up and test it. So, we had it hauled away to the dealer. The dealer charged it up and said the battery was bad. I tried to get somebody at AAA on the telephone and could not. So I sent the battery person to the dealer. The battery person said they could not find a car and left without talking to the service manager. After an hour or so I got somebody on the phone and they got the battery person to go back again and replace the battery. I was the person in the middle during this and I think the battery person was also. I finally found some very helpful managers but one of them told me that I would have to go to the dealer to sign for the battery. That just wasn't possible. I would have been better off buying a battery from the dealer in January 2020 and not been charged for so many AAA calls. It seems as if the battery had failed like this one, AAA would have responded, determined it wouldn't work, and have it hauled away. The dealer would have taken it from there. One AAA manager said they would remove one call but I don't know how many calls I've been charged for. My lesson is not to buy a battery again from AAA. Since the AAA rule seems to be you need to be wherever the battery gets replaced, it would be just so much more convenient to have a dealer battery.

Negative experience: One accident in 32 years, and they jack my rate up to over $900. No.

Fantastic experience: Good price great service Praise YAHWEH Shalom

Negative experience: Aweful place, the People is nice but their prices are high af, they don't do a great job when you first applied so I really doubt they insurance work or worth the price. That is my and my family's oppinion. I'll never ever get trata again at least not for auto insurance, their is a lot better options and cheaper too ...

Positive experience: Good service with a good price. My long standing issue is being behind on basic internet capability.. slow updates on POI through the net, STILL! So stick to the paper route..even the Android app lags.

Fantastic experience: Very good extremely helpful

Negative experience: We were stuck in Deming N. M. was on hold for better then 45min. Never got to speak to anyone very sad service. Very sad.

Fantastic experience: Buen servicio amabilidad y rapidez

Fantastic experience: We had a good experience. We were able to get better coverage at a better rate. They were kind professional as well as very helpful. Thank you.

Negative experience: Last month I switched all of my insurance to AAA. Once the money was received it has been like pulling teeth to make contact with the agent or her supervisor. I received notification from my mortgage company of the cancellation of insurance from my previous insurer and at this time they believe me to be without coverage as AAA neglected to add my mortgage company to their new policy. I have attempted to make contact via email and voicemail for the last four days with absolutely no reply. In addition I was adamant when the agent made the initial sales pitch (I had just called to pay for my AAA membership) that I wanted exactly the same coverage I currently had and emailed that information to her. I was told yes it absolutely was. In reviewing the documents I received 30 days after switching, while I am paying about 1/2 as much, I also have 1/2 the coverage. This has been one of the worst decisions I have made & cannot recommend this company whatsoever.

Fantastic experience: Always quick and quick to do your payments

Fantastic experience: Very helpful

Fantastic experience: Very courteous staff Victoria always there to help

Fantastic experience: Best insurance I have ever had by far!

Fantastic experience: Very very helpful. Got a lot of good maps and great information

Fantastic experience: I recommend coming to AAA. Not only did they get me great car insurance but they also registered my vehicle. All in 45 mins. Hector was great and so was the lady who did the registration.

Negative experience: Experience Bad customer services: lying at me and messing up my account. Had to call toll free number to speak with a supervisor on duty to report and fix the problem.

Fantastic experience: No waiting in line great customer service and they get the job done by giving you the best rates and prices.

Fantastic experience: Very helpful, courteous & attentive. They answered all my ?'s & gave me more info that I was very grateful for

Fantastic experience: Best staff! Good auto and home coverage!! Have recommended this establishment to anyone who asks. Victoria is my agent! Wouldn't trade her for the world!

Positive experience: Great resource center for local travel. Got a few free maps.

Fantastic experience: Energetic professional staff

Positive experience: Because I have a new insurance agent and he doesn't help me at all.

Fantastic experience: Great service and great coverage

Fantastic experience: Good help in my bad days

Negative experience: I called AAA New Mexico this morning. I was directed to the Las Cruces office this morning to resolve the incorrect names printed on my new membership cards and to request current proof of membership for both myself and my wife. I've been a member with AAA for the majority of my life (32 years old). My request would not be urgent except for the fact that my wife is an immigrant and we are under pressure from the US Government to prove our legitimate relationship or she will be deported. We are gathering as many useful documents as possible to bolster our case and allow her to remain here where we have built our life together. I simply needed ANY document displaying both of our names attached to our joint membership. I spoke to "Liz" who was useless in assisting me. I explained very clearly what it was that I needed and she repeatedly claimed there was nothing she could do to help. I requested to speak with someone else and she curtly told me anyone else would tell me the same. After a few minutes of attempting to negotiate with her, I had to hang up. I was extremely frustrated. She either could not understand what I was trying to ask of her or she was adamantly avoiding any sort of creative thought process to help me out. Unfortunately, I find this to be a relatively common work ethic here in New Mexico. Upon hanging up, I drove the 20 minutes to my local AAA in Albuquerque whereupon the helpful representatives resolved my issue in less than five minutes. It was not a complicated request. AAA is a fantastic company, but you are a lazy person, Liz. Step it up a notch.

Fantastic experience: Very nice people there

Fantastic experience: Good service

Positive experience: I'm a multi-year member. Useful services we needed acutely a year ago.

Positive experience: Friendly service and good rates

Fantastic experience: Great Service, great people. Reception area very helpful

Fantastic experience: Very friendly people & great service. They saved me a bunch on my insurance.

Fantastic experience: Great service, staff was helpful and professional.

Fantastic experience: Great services, and great staff. Their insurance though is no bargain. They're quite a bit higher than others and we have perfect driving records. (Hope I didn't jinx myself now)

Negative experience: Marie was very negative and short with me when I wanted information on Orlando amusement options

Fantastic experience: Very professional and helpful agents. Greatest insurance.

Negative experience: I only give it 1 star because it doesn't give me an option to give it 0!!! this company is horrible , all of it from the insurance side to the travel agency side, crap just crap !! First off they are one of the most expensive policies out there and then you have to pay a membership fee so that you can call road side assistance when you are in need . well 2 times in the past 6 months I actually needed help so I called for assistance .. and one time was told they couldn't help because my sons vehicle was stuck .. the 2nd time I was put on hold for 2 hours while I was stuck on the side of the road in the freezing rain and then ultimately hung up on .. another issue we and was making a claim when my son was run off the road no one ever followed through with the claim and a month later no one could find said claim and we were told by the agent on the phone that we need to learn how to make a claim because we didn't know what we were doing when we had a claim number and everything!!! and as for the travel agency we used them in a family emergency all 4 of us had to travel from las cruces nm to tampa bay florida because a family member was on there death bed .. well needless to say we made all reservations and paid up front they had no problem taking the money .. until we get to florida and our car rental was not available and so many excuses were made took 3 hours to finaly get a car and then on the way home our flights were canceled in dallas and wouldn't get us another flight for 3 days .. and no accomodations were offered .. so we ended having to rent a car ...and they refused to help us ... I'm so mad at triple a ...