AAA Rockford

Fantastic experience: Super friendly staff

Fantastic experience: Very friendly and knowledgeable staff! Super fast passport photos! Thank you!!

Negative experience: Wanted $600 more for Auto insurance than I'm paying now with state farm! Where's that $500+ savings they're always yammering about?

Positive experience: I have had aaa for almost a year now, I like it, I have the premium membership, but it still doesn’t seem worth it. I know tow truck companies that will tow for cheaper once you use your 4 yes, only 4 service calls per year. Not one per month, not even one every other month but only 4 per year of membership. It doesn’t matter if you didn’t use 100 miles of your tow allowance, once you’ve made 4 service calls and you need a tow, you’re paying for the hookup, the tow, the passengers and $7 per mile over 7 miles. The dealerships I bought the vehicles from would charge me less for a tow just to help me out then what aaa charges, and the vehicles are paid for! I can call another company and get a tow for 50-60 and that’s everything included (I may need to call an Uber depending upon passengers but it would be less than calling aaa when I paid for 2 years of a membership in advance. I could have put that second years membership in a savings account and used the savings and interest for cheaper tows.

Fantastic experience: A huge thanks to Key for the amazing service! She helped me quickly and efficiently apply for an IDP and all of the associates were super helpful, supportive and friendly. I wish all agencies were like this!

Fantastic experience: I was in and out in 10 minutes for a last minute international drivers license. Fast, and helpful! Can't remember girls name that assisted.

Negative experience: Wont tow because of there winter restictions that said no emergency no tow.

Negative experience: Wasn’t able to perform the task it stated that I could.

Fantastic experience: Overall AAA was good insurance & very reasonably priced. My agent Tina Turner showed and spoke unprofessional work ethics and respect. My policy was canceled due to lack of communication by both myself and Ms. Turner. At the time I just had just gone through two car accidents, two surgeries my bank account,computer & phone were all hacked. All passwords to my accounts & my mail was placed on hold.My boyfriend of 9 years had just been arrested for domestic battery on & animal cruelty on July 28th,2023. I was also trying to pack my belongings while going to physical therapy for my knee replacement. I was also having to take my puppy to Wisconsin, because his back was injured when he got kicked by the ex. I was waiting on my debit card to arrive so I could call Ms. Turner with the new number. Ms.Turner had called me early Friday( 9ish) and left a message about my policy being canceled. I called her back at 11am and left a message that I had my card and I wanted to give the number to her. I didn't call on Monday, but I called Tuesday and was able to give her the new number. About 10 minutes later she called and told me the policy was canceled yesterday. As I was telling her that she never returned my call on Friday after 11am. She started bombarding me with questions. Why didn't you pay online? Why didn't you call here and have someone do it? I know it's my responsibility, however her tone of voice and choice of words were very disrespectful. She told me she was going to reach out to higher authority and explain my situation. She told me to not drive. And if I didn't hear back from her by five that she hadn't heard back from the upper. She also told me to start calling other insurance. I called her around 2:30 ish 3pm and she said she was just getting ready to call me back. She informed me that AAA was not going to renew me. Funny thing....AAA kept my renters policy open & charged me for this month. With everything going on I haven't had the time to call corporate and discuss this with them. I was able to find insurance with another company, but what a kick in the teeth. I'm now paying twice the amount per month. I've been on disability and this 90 more a month will have to come out of food allowance. I just don't believe a insurance company would do this. I don't believe that Ms.Turner was even in the office after lunch time.When I went to the office to get my declaration page,I asked Ms.Turner who her supervisor is and could I please have the number. Ms. Turner was on her computer and Ill never forget her words. "Yeah ,AAA doesn't insure those kind of people anymore". I sat for a second, then I said" Those kind of people," what are those kind of people "? She replied " People that dont pay their insurance or let it lapse" I had to bite my tongue untill I left the building. I'm thinking she may need to not consume her lunch drinks when she's working under the AAA companies name or directly with customers. A very unsatisfied customer towards her now past agent.

Negative experience: 8/21/23 just changed my rating and I'm changing my review. I just called about my bill going up $428.46 every 6 months wow! When talking to a person, she said I had 3 vehicles on policy. Told her we only have 2 (we did have 3, one was in storage) when we decided to junk out the one in storage I called to cancel that one. Because we never received insurance card on that vehicle I assume they did my wishes. So today I found out I've been paying for the last 2 years. They more or less called me a liar ( my words not theirs) Needless to say looking for different company.

Fantastic experience: Seriously AAA is the best!!! EXCELLENT customer service, an amazing value and I am a lifetime customer!!!!

Negative experience: Couldn't help me sign in on the AAA. 2 DIFFERENT OPERATORS WANTED ME TO DRIVE TO Rockford Illinois. Just to sign up.

Negative experience: I had a flat tire, which I discovered at around 6 pm on a Saturday. I called them right when I noticed this and was told someone would be there at 8:16 pm. By 9:30 pm, I realized no one was coming. I called to ask them to have someone come in the morning. Luckily I was able to stay the night at my location (I was at work). I was told someone would arrive between 8:30-10:30 am. No one came. I called to see why. They said they called me to ask if I still needed service. I had no missed calls or voicemails. Also, there was no indication of service not being required. I was then told I’d be put on a priority and someone would call me in 20-30 minutes. An hour later, no one called so I called them back. After being on hold for 30 minutes, I was told someone would arrive in 45 minutes after being approved. I received a text saying they would arrive at 1:16 pm. 1:16 arrived and no one was there. I called the towing company that they were supposed to send directly and the person there told me that they called him about pricing and never called him back to schedule him, nor did they tell him my name or location. I figured out how to get home with the help of a friend and later that night, AAA called me at 9:30 pm while I was going to bed to see if I ever got service. This was TWENTY-SIX HOURS after my original service request. If I had not figured out myself, I would have been sitting on the side of the road for over an entire day before anyone checked to see if I received service. I spoke to a supervisor and requested a refund for my subscription since it was a waste of money. I was told to call back on a weekday to receive the refund and a note was put in my file. After being transferred between at least 15 different representatives (including 2 from states I don’t even live in), I ended up on the phone with someone who was not responding or speaking with no hold music and eventually the call disconnected. I gave up and am disputing the charge with my credit card company because this service is a SCAM. It is a waste of money and creates more of a hassle than it did help me at all. I would have been better off trying to fix my tire myself in the first place. I did not want to leave a bad review, so long as I could have the issue remedied, but it was near impossible to get ahold of anyone who was able to do this. DO NOT WASTE YOUR MONEY ON A SUBSCRIPTION TO THIS COMPANY. Don’t even waste the storage space on your phone to download their app, it is also useless. I don’t understand how a company whose sole role is providing roadside assistance is incapable of providing roadside assistance. Thank god I was in a safe place or this story could have ended up much more horrifically than an angry customer.

Negative experience: Waited 4 hours for a tow. They never showed up, they never called me back with any updates. Total waste of time and money. I had to call someone else instead. Completely useless.

Fantastic experience: Fast service

Fantastic experience: They help!

Negative experience: Triple AAA left us outside for hours the worse service in the world you pay all that money we can't even find the car this needs to b on the news we are located in Illinois

Fantastic experience: AAA...is the best way to schedule a road trip. They are able to supply a mile by mile step by step to a smooth trip.

Fantastic experience: Beth was very nice and did a great job!

Fantastic experience: 100% here to promote Laura Garey as the best travel consultant ever! She's been so phenomenal throughout our vacation booking process and she absolutely saved my sanity along with $1500 today after a mistake that I made. She's been completely dedicated to making our vacation booking easy and put in so much time addressing our concerns and ensuring our upcoming vacation is going to be incredible. Laura, if you read this review - thank you so much for everything you've done!

Fantastic experience: I love AAA! They are so helpful with all my travel needs

Fantastic experience: Customer service is absolutely fantastic Wouldn't be insured by anyone else

Fantastic experience: Very helpful! What a great deal!

Fantastic experience: Great service

Fantastic experience: I am taken care of for towing over 100 miles. Discounts on travel, restaurants and more. Thank you!

Fantastic experience: Great customer service

Fantastic experience: Clean office and super helpful and polite staff!

Fantastic experience: Very nice and helpful.

Fantastic experience: Great fast

Positive experience: Great service and professional staff

Fantastic experience: I got the best insurance deals & all.

Negative experience: Lucas Miller did a nice job upselling to me when I bought an International Driving Permit. It was not much to get AAA auto service for my two daughters so I did it at the same time. Lucas said he would just cancel the auto renewal later on. A year later I was hit with a $122 charge on my visa card. Lucas is no longer employed at AAA and I’m being told that because I did not respond to what I thought was junk mail months ago that is a commitment to continue. I don’t think so. AAA refused to provide a refund and told me to collect money from my daughters. Looks like a Visa charge dispute, BBB report and small claims court case could be in my future.

Fantastic experience: Very prompt and have been there for me every time I needed them!! It feels good to know that you are covered when an emergency occurs. Thank you Triple A!

Fantastic experience: Got good travel advice and passport photos

Fantastic experience: Love it when need them they thier

Fantastic experience: I travel and I won't go anywhere without my Motor Club Card!

Positive experience: AAA always gets me back on the road in no time!!

Fantastic experience: Very helpful

Fantastic experience: Love this place. Great service given, great services offered.

Fantastic experience: The lady that helped us was very friendly, helpful, and very efficient It was a pleasure working with her. She is a credit to AAA.

Fantastic experience: Great service!

Fantastic experience: AAA Auto Club is more than insurance, it's a one stop shop.

Fantastic experience: Robin is fantastic, she always does such a good job getting us the best trips ever!

Fantastic experience: Kind and helpful staff. They helped me get my international driving permit quickly and easily.

Negative experience: Brandon Ballenger was my agent. A woman hit me and drove off so I wrote her license plate and filed a police report. The police said she drove off because she doesn't have insurance so Brandon told me to file a claim through my insurance (AAA) and my rate wont go up because it's not my fault and that I would get my deductible back... 4 months later a get a letter in the mail saying I won't get my deductible back and that my rate went up an extra $40 a month because I filed that claim!!! NEVER AGAIN !!!!!!!!!!!!!!

Fantastic experience: Very helpful service!!

Fantastic experience: My place locally to get my trip tiks made before I go on my road trip!

Negative experience: Litterally sat in Rockford for 7 hours waiting a tow truck for a tow 530 PM till 1230 am no arrival.. road side assistance team is terrible have been lied to for several hours and have zero answers

Positive experience: Af.

Fantastic experience: You hope that you never have to find out how good your insurance is. Unfortunately, we had to find out and have been very pleased with the claims experience. Terry Miller, our agent, is knowledgeable and very helpful. I'd recommend him to anyone looking to save on their premiums.

Fantastic experience: Thanks Brandon for all your help. Been a loyal customer to Geico for 5 years and for the same amount I’m spending I get 4 times more coverage with AAA. Also Lizbeth thanks for getting me started really appreciate everyone’s hospitality I will be referring people straight to you guys!

Fantastic experience: great. always very friendly here

Positive experience: I paid for and received an international driver's license.. very good and fast service.. friendly and competant staff

Fantastic experience: Cheryl Parker has helped me many times for a couple of trips. She is helpful and knowledgable. Thank you Cheryl. Recently, I needed a map of Yosemite area. This office did not have them but she offered to contact offices in the Yosemite area for maps. I got maps, different kinds, from two California offices within days of my request. Thank you AAA for teamwork. Peace