InsureMyTrip

Fantastic experience: very good customer. i think Matt cared about giving more than just good service too!

Fantastic experience: OUTSTANDING customer service. Everyone was helpful and patient. Jackie went above and beyond in helping us purchase a policy.

Negative experience: Can't fill out the forms properly.. Australian citizens! residency is different can't put that ....

Fantastic experience: always a great experience.

Fantastic experience: Needed travel insurance to cover a possible hurricane and the gal was awesome explaining everything. I wish I could remember her name.

Fantastic experience: I am a repeat custome for travel insurance . Easy to compare various insurance policies and purchase only what you need. It is very easy to get a live person on the phone and they are extremely knowledgeable.

Negative experience: We paid for a plan with “concierge service” that was a joke. When our trip was wrecked due to airline issues, the travel insurance company didn’t answer calls as advertised, we’re always days late in following our updates, required too much legwork to process refund, and delayed settling our claim for no good reason. Don’t use!

Negative experience: Paid 110 for insurance not bad price United airlines lost our luggage along with 38,000 others and we had no clothes no luggage no meds and no toiletries for three days so we purchased only what we needed to get by. Insure my trip after sending in receipts for everything and the airlines we lost your luggage voucher paid us 98.00 dollars for 600.00 in receipts. Won't use them again

Fantastic experience: I have used IMT several times over the years. I believe I submitted a claim years ago. It handled quickly and reimbursement happened fairly fast. I am adding my review because I know how it works. I usually purchase if I am traveling with another person(s). I appreciated the way the search engine will allow for comparison of not only prices but coverage as well. Many great experiences so far.

Negative experience: I’ve used this company a few times for cruises. Didn’t have a problem until I had to cancel a cruise. I was told that I couldn’t get my money back but I could use it for a future cruise. I booked the cruise and was told today the cruise has to be within two years. No one told that!! Not their fault I had to cancel but I do blame for losing my money for the insurance I purchased because they failed to tell me about the 2 years. InsureMyTrip pawned me off on the company who actually insured my trip Itravelinsurance and I got the same answer from them. No effort was made my InsureMyTrip to make things right for them not informing of the 2 year rule!!

Negative experience: NO REFUND FOR NO VALUE! An organization with little regard for customers... We acquired insurance for a trip to Israel that was cancelled for now obvious reasons, but the cancellation was after their 10-day no refund rule, so they decided that offering NO REFUND in response to NO VALUE RECEDVED was just fine according to their "industry-standard" rules. That was strike two after they originally tried to get us to pay more for insurance than was called for by our progress payments on the trip. We refused and they lowered the starting price. Future buyers beware, we'll not use them again... ADDENDUM: They say "Our team will be happy to review these factors with you and how it may change the price of your plan." More correct wording might have been... "Our team will be happy... 'to keep your money and you are welcome to send more of your time to' ...review these factors with 'us' and how it may change (Code I suspect for add-to) the price of your plan." But in any case InsureMyTrip has long-since decided that you can't have your money!

Positive experience: The company was sold to Tokyo Marine. It eliminated their app saying no one used it. I was told I was the first person to ask about it. Really? In this day when apps dominate everything? Update 05/30/2024: the company’s website does not show you your policies. When I called, I was told there was a major technical problem that is being worked on, with no target date for completion. I had called a few months ago and was told the same thing. This makes it very difficult to follow up on any changes, since you must call InsureMyTrip, wait on hold and then be sent an email from them with the change form. I don’t know about claims, but I assume you need to do the same. The policy prices are good and the customer support on the phone is helpful.

Fantastic experience: Affordable

Fantastic experience: Excellent website to compare travel insurance rates across multiple insurance providers. Very easy to compare coverage specifics and to see plan reviews. I have been using it for years and every single time it is quick and easy to purchase trip insurance.

Negative experience: My trip was cancelled 2 months prior to my departure and they wouldn't give me credit to use on future flight.

Negative experience: Went to insure my trip. Looked at the insurance policies they suggested. Got a plan from Crum & Foster for $379.00 in April. One half hour before our trip on September 7th. I ended up in the Hospital for a week. I cannot take my trip now. So I Immediately put in a claim. It has been close to 2 Months now. And still nothing. They make the excuse of the Pandemic. And other nonsense. Well the Pandemic is over. They will not pay me for my claim. They will not refund my money. And they will not let me post a negative review on their website. They say, until this is settled. Who knows when that will be. So if your looking for trip insurance. I would suggest, go somewhere else. In reply to your answer. You are the one that recommended the carrier. Easy to say that you don't handle claims. And to say your people will help. I'm sorry. I have lost trust in your company and business. I don't believe you. I don't believe insurance is for anyone anymore. When the company can just up and walk away. And not pay. I will file my complaints with the R.I. Attorney General's office. And the BBB.

Fantastic experience: I've used this site multiple times. There's always someone available to answer your questions. The money saved allows 1 more travel day

Fantastic experience: I always use these folks for travel insurance. Great rates for great coverage.

Fantastic experience: Great customer service

Fantastic experience: Able to find affordable insurance coverage from multiple companies add good prices.

Negative experience: I purchased insurance with them. A major blizzard was forecast so I moved my trip up one day. I both called them and emailed them to request that they change the start date on the policy I purchased. I didn’t get a response to either. The insurance company told me that my entire policy was rendered void (a legal battle I am now forced to fight). I’m a lawyer and have not seen this level of combined incompetence and negativity as I experienced. You shouldn’t need to be a lawyer to fight messes a company created. I have given this company plenty of time to fix their mess. Don’t use this company.

Positive experience: Good variety of travel insurance, but other companies had better coverage for less.

Fantastic experience: Amazing customer service. Highly recommend.

Fantastic experience: Just booked a trip to Europe and found the website the easiest to use, allowing me to simply select which countries we were visiting and time required . A seamless platform that was so user friendly and competitively priced.

Negative experience: Terrible insurance I would never use them and I recommend not to. I had a trip to de Dom. Rep my daughter three years old got sick. I covered all the expenses. This was in 2022 and they put the claim in March 2022 and they never got back to me and I still had to call them now in 2023 to see what happened with the case. Still, they can’t tell me what’s wrong with my case one year later.

Fantastic experience: Always use this app to insure my cruise trips. Mom and in-laws have been quickly reimbursed for medical expenses using insurance purchased via this app. Highly recommend. Also app customer service is fantastic.

Positive experience: I'm afraid I can't really evaluate them since I didn't require its services, but the piece of mind was worth 3.

Fantastic experience: I've bought travel insurance over the years for piece of mind. Love their comparison tool. I've had two claims and both were paid. I'd recommend the site!

Positive experience: Hopefully they do a good job, and hopefully we don't need to use them.

Fantastic experience: I have used InsureMyTrip for years and have found it time be reliable. I like the cost and coverage comparison tool as we.

Negative experience: Way overpriced! Check competition.

Positive experience: I've used it over the years, the one time I needed it with a missed flight it was not covered n I had two policies for the two countries I visited. I miss the saved quote feature when I'm shopping for coverage.

Negative experience: I am a frequent traveler. I have bought insurance from this agency for years. The reason I kept coming back was their well-designed website. Over the years, I had to call a couple of times, and on both calls, I got 2 agents who were short, not helpful, and seemed to be bothered by the call. I put up with that customer service. Last week, I was trying to purchase insurance and had a question. I called and the holding time was too long. They offered for a call back within 24 hours, so I left a message. No one called me back. I left another message, and again no one called back after 48 hours. I tried the chat option, but my question and the explanation were hard to do by a chat. There are intricate insurance questions that can only be explained by talking to someone. I asked the person if they could call me and he said that they are not able to call back. I have bought so many plans from them and they made a commission effortlessly because of their good web site. Fortunately, I never had to file a claim. I can imagine how horrible it would be dealing with them if I ever needed help. I was a loyal customer. No more. There are so many better agencies that would pick up the phone and talk to you in a courteous manner. Bye Bye InsuremyTrip.

Fantastic experience: Always use for every trip take and Always worth it. Best way to find and to compare, have been using over 20 years

Fantastic experience: Offers Travel Insurance at Great Rates to the public.

Fantastic experience: Always us them but never needed the coverage. Lots of plans to choose from.

Positive experience: Used them in the past and I think they had good deals. However found lower fairs on same policy on other sites.

Fantastic experience: Great company to work with.

Positive experience: Very helpful site for comparing and shopping for travel insurance. It can be difficult and time consuming to read through the fine print of the plans. I wish there was an easier way to compare some of the finer details.

Fantastic experience: Easy to purchase, but luckily I've never had to use it.

Fantastic experience: i always buy this insurance when going on a cruise , it has great valua and coverage

Fantastic experience: Booked a non refundable trip for cheap then followed up with insuremytrip. Great deals

Fantastic experience: Very good and informative

Positive experience: A little too expensive in comparisons

Fantastic experience: Travel insurance used to be something you'd think about if traveling overseas. But as we hear about fights being cancelled by the hundreds, and it taking several days to get passengers rescheduled, it's increasingly important for domestic travel. Insure my Trip has become my first port of call before I travel to any destination I couldn't simply drive home from.

Negative experience: They never got back to me. Found other insurance for my trip. They were recommended

Fantastic experience: Easy to sign up

Fantastic experience: Easy to compare prices. I always buy trip insurance!

Positive experience: Great company will Buy again

Fantastic experience: It's so much easier to compare all the plans together for the best coverage and price. The customer service is always great. We travel a lot and I always use InsureMyTrip and recommend it to my fellow travelers.

Negative experience: I called customer service THREE times over the course of three weeks because they doubled charged by card. Each time, they said they couldn't do anything and they would send to finance to take a look and that finance would get back to me. Finance never got back to me, and I have not received a refund. Do not purchase anything from this FRAUDULENT company.

Fantastic experience: Very knowledgeable staff.. I was completely lost on what insurance I needed, I told him what I needed it for and he told me exactly what I needed and it was super affordable!! Will definitely use them again!

Fantastic experience: Insure my Trip is a brokerage and offers a huge variety of plans depending on your specific travel insurance needs. I have used them for my annual 2 month winter vacations for the past 10 yrs. I've had to collect on policies 2x in a decade of travel and they and the insurance companies they've sent me up with were excellent to work with. The customer service at Insure My Trip is very good and thorough. I highly recommend them to my friends and anyone else traveling!

Positive experience: Annual policy through nationwide. Best bet.

Positive experience: Lunch was pretty good, not great, but no real complaints.

Fantastic experience: Great way to buy travel insurance

Fantastic experience: Excellent company. Not too pricey, good peace of mind. Didn’t need to use it.

Fantastic experience: Lots of information delivered in a well organized fashion. That have a great chat feature.

Fantastic experience: Good insurance company for your travel.

Positive experience: The food was reasonable and good. Alittle loud since we sat at a table by the kitchen. But Dale was awesome and the food good.

Fantastic experience: Love the comparison option on the website. Good mix of plans. Loved the self employment option on the Travelex policy. Hopefully will never be used but good for peace of mind as a business owner.

Fantastic experience: Lisa I is the best rep. in this place.She always listen to me and she sold me the best policy to fit my needs

Fantastic experience: S'good

Fantastic experience: I have seldom had the great service I get with all my transactions with InsureMyTrip. In 2015 I had a $7,000 claim for a trip cancelled for a health emergency. IMT sold me policy from Allianz. I had great problems with a very, very difficult person at Allianz Insurance. I informed InsureMyTrip of the impasse and got an apology from a manager at Allianz within 15 minutes! IMT has sold me a policy at lower prices and 10 times the coverage as was quoted to me by AAA this year, 2017. Every single agent I speak to at IMT is equally informed, efficient, and knowledgeable. What's not to like?