AAA East Meadow

Fantastic experience: Very easy to get my license renewal done.

Fantastic experience: The best experience everyone was very kind and helpful. Even after I made a mistake on my paperwork they fixed it no issues. Other stores should take a que from this location top rate employees.

Fantastic experience: Excellent from start to finish

Fantastic experience: Fast service, nice workers, and well-lit. Made DMv errand almost enjoyable.

Negative experience: I went to this location for TSA-Precheck Enrollment. All the necessary documentation was completed online and all that needed to be checked was the proof of citizenship and the fingerprints. The office was busy, however, as advertised online, it states that the office on Saturdays is open until 1:30PM. Both the website to set up an appointment, as well as, the website for AAA itself did not mention walk ins not being welcome an hour before closing time. I decided to go to the location and walked in at least 45 minutes before the location closed to get everything that needed to be completed done with. I was immediately told that they do not accept walk ins after 12:30PM, an hour before the location closes. If this was the case, that should be advertised to people before they come. It was honestly a bogus excuse just because they were busy at the time. Go to a different location that actually stands by what is advertised on their own sits.

Fantastic experience: GREAT! VERY HELPFUL! THANK YOU!!

Fantastic experience: Courteous staff!!

Fantastic experience: Very nice and courteous staff helped me with my real ID upgrade. They are appreciated and should be acknowledged. Highly recommended.

Fantastic experience: A shout out to Charmaine Adams and Rocio! Every time I go into AAA of East Meadow. I always feel welcomed! I always walked in there completely stressed when its related to the DMV. Due to the forms and hoping I am not missing any of documents that I need. I been going here for years and time after time Charmaine and Rocio makes you feel welcomed and they walk you through everything. When you walk out of there you feel a sense of relief and happiness. They helped me big time today! I sent about 5 close friends of mine there and they all had a great experience as well. They are great with other stuff as well, they take the time to show you want you can get out of the membership with traveling and other discounts. They always look out for the customer and getting the best deals for traveling. Whenever I need something or have a question they both take their time to help with smiles on their faces. Great customer service! The rest of the team is awesome too. But these 2 always make it worth have the membership and no stress!

Fantastic experience: incredible service and the nicest people!! i am so grateful AAA exists. thank you for all your help!

Fantastic experience: Picked up some travel brochures .

Fantastic experience: Hands down best and nicest staff!!!

Negative experience: The worst customer service experience i have ever had! I was there for TSA Precheck a few weeks ago. I gave my AAA card to Charmaine and was told to have a seat. After 25 minutes of waiting, was told the precheck system was down and to add another 30 minutes to your appointment time. I decided to leave, I asked for my AAA card back and to reschedule. I was informed I was never checked in. Charmaine not only failed to check me in but she lost my card in the process. I waited an additional 10 minutes and was promised that she would find it. She never did. She took my number and promised to call me once she located it. I wasted 45 minutes the following day try to contact this branch. I was finally transferred through and was given an attitude by the first woman that a new card was ordered. I asked to speak with a supervisor and I given Charmaine. She was dismissive and rude. Acknowledged that she didn't call me because she ordered a new card instead since she couldn't find it but truly couldn't be bothered. I decided to go to a different facility for my precheck since this location is beyond incompetent. I still haven't received my replacement card!

Fantastic experience: What a great staff!!! 2nd visit )for different reasons) but took care of everything in timely manner

Fantastic experience: I just wanted to say thank you to Shannah and her team for helping me out today! They helped me troubleshoot some stuff that I was really stuck with and couldn’t get many answers to from a variety of places via their dmv services. They also helped me with NYS licensing services. It was a quick and efficient process, and less busy than the dmv so everything was nice and streamlined and professional.

Fantastic experience: Great experience with intelligent professional staff. Can’t say enough good things about the triple A people in this office! Keep it up

Fantastic experience: It’s worth having a AAA membership just to be able to come here. They are always so helpful and quick . I highly recommend!

Negative experience: While the location was convenient for me, that's where it ends. Believe it or not, it's easier and quicker if you make an appointment at your local DMV office. This location has two people handling dozens of DMV transactions. I had to wait 45 minutes for a simple plate return with an appointment. Avoid, unless you enjoy sitting around.

Negative experience: Please DO NOT BUY THIS SERVICE, WORST COMPANY IN THE WORLD, they are trash 7 hours to pick up my car, they suck and they suck. Do Not buy this sevice they are fake and they suck.

Positive experience: Was told that I didn't need an appointment to turn in plate but when I arrived the 1st person said I did, but another person took care of me anyway.

Fantastic experience: Simply the BEST! I have had the pleasure of using AAA’s services, at their East Meadow location, and cannot say enough about the excellent experiences I have encountered thanks to the incredibly professional team. From Shannon, to Rocio, Cayla, Nina, Omar and Charmaine, one knows their needs are being addressed in the most thorough and fastest manner. This team presents as confident, knowledgeable, punctual, welcoming, and patient. They all are excellent listeners when you may have a problem with DMV, need to register a vehicle, or any other issue. They take the time to provide you with any necessary paperwork and instructions. They will highlight what needs to be completed on forms, will call you back once they find an answer to a problem (TYVM Shannon!), and always make sure you are completely satisfied with everything before you leave their office! If everybody was as professional, dedicated, and hard-working as this East Meadow AAA team, the world would be in such a better place! Thank you all very much for your PHENOMENAL customer service! Best, Kelly Bocchicchio

Fantastic experience: Nina and Kayla were extremely kind patient helpful and informative, quick easy experience 10/10!

Fantastic experience: The ladies in this particular office were very helpful and knowledgeable in helping us plan our trip tik....highly recommended.thanks again.

Negative experience: **Subject: Complaint Regarding Unprofessional Service and Inefficient Customer Support** I am writing to express my extreme dissatisfaction with the service I received from AAA. The experience was not only unprofessional but also caused significant inconvenience and frustration over a period of approximately six hours, from 4:00 PM to 10:00 PM. **Firstly, my dissatisfaction with the technician:** 1. The technician who arrived did not solve any of my car's issues. He refused to jump-start my vehicle or replace the battery, despite my requests. Essentially, he did no work at all. When I insisted that he at least attempt to jump-start the car, he responded by saying, "If I jump-start your car, you will die on the road, or your car will die on the road." This statement felt like a blatant threat, which was both unprofessional and unacceptable. **Secondly, the customer service experience was equally unacceptable:** 1. After above bad experience, I had to call AAA three times again during this ordeal. On my first call, I was promised that a technician who could replace my battery would be dispatched. However, during my second call, I was informed that no technician could come because the staff had finished their shifts. Instead, I was told a jump-start service provider would be sent. 2. After waiting for another half hour, I called a third time, only to be told that the jump-start technician would not come because the initial technician had claimed that my car could only be towed. This caused further delays and confusion. 3. Additionally, throughout this experience, I received a text message from your system claiming that the technician had arrived and was waiting for me outside. I stood outside for over an hour, but no one ever showed up. In total, I was left waiting for over five hours with no resolution. This situation was not only frustrating but also demonstrated a complete lack of efficiency and communication within your organization. As a loyal AAA member, I expected much better service and professionalism. I request that AAA review this incident and take appropriate action to ensure that other customers do not experience the same level of frustration and inconvenience. I would appreciate a prompt response to this complaint and any information on how you intend to address these issues.

Positive experience: It has helped my dad with car insurance and everything for him. Unfortunately the defense driving course was a major disappointment because they made me retake the entire course 3 times and re-pay. I also didn’t appreciate that there is a timer when I really need to take my time on doing these kind of courses. I took this course so I can keep my drivers license. Taking a course from AAA is overall an absolute disappointment.

Positive experience: The attendees were helpful and friendly.

Negative experience: Horrible...first off it was very warm in there. I checked in at 1235 for my 1245 appointment to register a car. A women took my info and told me I'd be called. The place was pretty packed but there was no reason that we all had to listen to a woman speaking extremely loud with other people on speaker phone about getting a dead relatives body released to them for about 10 minutes. One of the 4 employees should have asked her politely to step out outside. Other folks came in after me and most didn't have appointments and were told people with appointments would be seen first....so how did 4 people come in without appointments and they were helped immediately over the rest that had appointments. I walked out at 1:15 and they could of cared less. Never again.

Fantastic experience: Excellent service in all categories. Never going to the DMV again. Highly recommend to all AAA members.

Fantastic experience: Very efficient agents here, I came to get my international driving permit. No appointment needed , just need to check in first and then they will call your name. I was in and out about 15 minutes !

Fantastic experience: Charmaine was excellent. Great customer service and she represents Aaa very well. Went for an international drivers permit. I was informed that there would be a little bit of a wait, but she could not have been nicer and more accommodating. The world could use more people like her. And on another note, the bathrooms were spotless.

Fantastic experience: I went there to get help with a car registration problem and they dealt with the DMV and resolved my issue and everyone I dealt with was extremely nice and helpful.

Fantastic experience: Pre schedule your meeting . Was in and out in 20 min

Fantastic experience: Staff were so friendly and I got the international driver license in no time. Great AAA to visit.

Fantastic experience: So very helpful! An amazing alternative to the DMV!!!

Fantastic experience: Fast and simple, friendly customer service

Negative experience: Very bad customer service, you have one person processing TSA pre check! And it took her over 30mins to process one application when other location does it in 5mins! Very rude and unprofessional! Other staff on the floor they were too busy talking and texting! Only one person working, they seem to hate their job!

Negative experience: So this AAA does the TSA Pre-Check I came to this location with my parents without an appointment and was informed of a maximum wait time of one hour due to the lack of an appointment. Although Omar provided professional and courteous assistance, our wait extended from 1:30 to 3:40. Despite having five staff members, only one was processing TSA Pre-Check applications, prioritizing those with appointments. While I understand the importance of accommodating scheduled appointments, the staff member handling TSA Pre-Check was discourteous, refusing to assist my parents, even though my mother was nearly late for her chemotherapy appointment. The application process typically takes less than five minutes but took over 30 minutes under her handling. She adamantly declined assistance, stating that they were closing at 4 pm and instructed us to return another day. Despite the relatively straightforward nature of the task, her attitude was dismissive, and staff members appeared disengaged, even taking lunch breaks while attendees waited. This experience was disorganized and unacceptable. Please go to another location! The staff are rude except for Omar who was doing work instead of texting and eating and gossiping like the rest!

Fantastic experience: Very efficient and helpful staff. Got everything done in less than 1/2 hour

Positive experience: I mean triple a is fine but the original person they had me on the phone with didn’t know what they were talking about, successfully gave me a rebait for my tow with a different rep!

Fantastic experience: Unbelievable. I was able to get new plates in and out in under 20 minutes. I found out through the normal DMV site that this was an option instead of going to the 'real' DMV when trying to schedule an appt. Through the DMV website, it looks like AAA locations offer the same services as the normal DMV minus the insane wait times.

Positive experience: Puedo cambiar la dirección de mi licencia en sus oficinas...??

Fantastic experience: Fast and professional service.

Negative experience: Bad service, disrespectful behavior with customer

Fantastic experience: Staff is very friendly and helpful. We decided to register our vehicles through AAA because of our work schedule. Flexible hours and very fast service. Kim is great, definitely recommended location.

Positive experience: They made it easy for me I swap my license to NY state license and registered my car was awesome. Just a little suggestion in the digital time when paper statements or similar are almost non existent they should be able to print documents from our phones to their printers to avoid to look for a place to do it.

Fantastic experience: The people who work here are angels sent from heaven. Truly the kindest and most patient professionals I’ve ever worked with. I am so grateful for their help and will continue to visit this branch for all my AAA needs!

Fantastic experience: Very friendly and helpful, the place was clean.

Fantastic experience: Very helpful staff

Fantastic experience: Very professional and helpfull

Fantastic experience: AAA saved me many times. I hope they will remain in business for many years to come. Most honest and reliable company in the USA.

Fantastic experience: Customer Service is too tier

Fantastic experience: Super friendly staff!!

Fantastic experience: Amazing and professional staff

Fantastic experience: Very friendly staff, highly recommend. They're amazing with the DMV services.

Fantastic experience: Quick, efficient and impeccable service! Staff were knowledgable, incredibly friendly, and went out of their way to be helpful. Would definitely come back!

Fantastic experience: Great service! Professional & quick.

Fantastic experience: Great service - got my passport photos very quickly

Fantastic experience: Always fast and efficient. Only way to handle DMV services

Fantastic experience: Excellent

Fantastic experience: Kevin the agent is fantastic.

Fantastic experience: Very nice office with great employees

Fantastic experience: A+ super helpful.

Fantastic experience: Every was pleasant, knowledgeable and accommodating

Fantastic experience: Such friendly people and quick service!! Definitely recommend They care about customer service

Fantastic experience: Went here to renew my license. Was a very positive experience!

Fantastic experience: Great DMV in and out quick

Fantastic experience: Great, fast, pleasant, and reliable service! Very happy experience and we recommendation highly.

Fantastic experience: Recently went here for getting some documents notarized and to apply for an international license. Great service and well mannered staff! Everything was quick and efficient. I was out of there in about 30 minutes.

Fantastic experience: The folks at this location are fantastic. Now that they do most DMV services you would be crazy not to go here instead.

Fantastic experience: What a wonderful experience, utilized this areas DMV services. Greeted wonderfully and helped graciously, It was great, fast, easy, and convenient. The employees are very helpful.

Fantastic experience: ON TIME ! ON POINT !

Fantastic experience: Excellent location

Fantastic experience: I went to the DMV SATELLITE OFFICE TO RENEW MY DRIVERS LICENSE THAT WAS EXPIRING THE SERVICE WAS Fast and efficient AND VERY ACCOMMODATING. IF YOU HAVE AAA I WOULD RECOMMEND USING THIS SITE

Fantastic experience: Helpful service...

Fantastic experience: Very courteous,fast & PATIENT!?! I LOVE THIS PLACE, I WOULD RECOMMEND IT TO EVERYONE READING THIS COMMENT!!!!!!?

Fantastic experience: People are very helpful and patient.

Fantastic experience: Getting enhanced drivers license before October 2021 deadline .

Fantastic experience: Staff super friendly and very helpful.

Fantastic experience: Excellent service. Did not feel rushed

Fantastic experience: Liz was great on helping me do a trip to Dominican Republic. She did all flights for me & helped me choose the great resort for me. This location is much friendlier than Garden City who are beyond rude & full of themselves. I’ve been a AAA member since 1970 this is now my go to place

Fantastic experience: No fee AMEX Gift cards if you buy 5 or more. AAA membership is still useful.