AAA Cedar Rapids

Negative experience: Extremely poor service. They kept lying every time and still haven’t delivered my order. I even called yesterday and stressed how important it was to deliver today, yet no action was taken and the delivery never happened.

Negative experience: I sat on hold for at least 30 minutes on the phone, multiple times someone obviously picked it up and then clicked it right back to hold without speaking with me. And then the call was disconnected and I started over. I have still not been able to speak with anyone.

Fantastic experience: I was locked out in a motel parking lot. NOOOO ! This man was the quickest to respond lock -smith I have EVER dealt with ! From my request to door open in 20 minutes ! He was nice and efficient, took all of my stress off. THANK YOU !

Fantastic experience: Easy fast , recommend

Negative experience: We dropped several months ago and they keep harassing us. Noew I get an email tyoday with a buried threat that they will charge my account for their crap service. I'll sue!!!!!!!

Negative experience: They will not help you until you don’t have their membership.

Negative experience: I would give AAA 0 stars. Horrible service. Last year left my daughter on a road in another state by herself and never came until the next morning. Trying to rent a car today, states it doesn't recognize my zip code. Chatting on line with AAA member and was told someone could help me with my problems for 5 dollars. Really!

Fantastic experience: Picked up maps for upcoming trip

Negative experience: I called there multiple times trying to get information and all I could get is an automated response, that don't cut it for us older generation, we want an actual person to explain things

Negative experience: AAA screwed me over last summer by making me wait for 4 hours before I called a different towing company. Then I had a problem last week. Not only did they want more money to renew my membership. But the wanted to charge me an extra $60. Never again

Positive experience: Very nice

Positive experience: Great. Will get AAA for the year

Fantastic experience: Called ahead, great customer service, had everything I was looking for !!

Fantastic experience: Always being there for me when I need them. There is nothing like security.

Fantastic experience: Crystal was very helpful. Will use again to plan vacations in the future.

Fantastic experience: Knowledgeable employees. Excellent service.

Positive experience: Sandwich's are smaller then before but enough with fries and a drink.

Fantastic experience: I didn't realize the travel agent services were free! They were so helpful fielding my questions. I can't wait to have them help me plan my next trip....weather it's a small walking tour in the states or big trip to Europe!

Positive experience: Renewed service

Fantastic experience: Rosie is the best AAA dispatcher

Negative experience: I am very disappointed in Triple AAA. I have been a member off and on for the last 5 years or so. I recently received a letter stating they selected to non-renew my membership. I have received vague responses as to why, they won't respond to phone calls, tweets or FB posts or any direct messages. I spoke to 2 reps from the escalation teams. With no use of abusive language or nasty comments, one rep still threatened to hang up on me simply because he couldn't directly answer my questions and kept giving me the run around. They stated they don't have to give me a reason for canceling my membership. The letter says it was due to disproportionate services and yet no one can explain what exactly it means nor can they tell me how it is the case with regard to my specific membership. Apparently Triple AAA is doing well enough they don't need to keep their members and cancels them whenever they feel like with no rhyme or reason.

Fantastic experience: Good foundational place to plan your vacation

Negative experience: Was going to be 3 hours to help me with locked keys. Terrible.

Negative experience: I called their 800 number 3 times. I followed the prompts, and I was discounted both times. Next I tried their app online. That was very difficult too. I ended up calling a tow company. Why doesn’t AAA Auto Club have people working their 800 phone line.

Fantastic experience: Great service; prompt Will use again

Fantastic experience: The travel agent (Ann) saved me a lot of time, frustration, and money by dealing with Priceline and American Airlines on a flight credit i had. Go see Ann.

Negative experience: 12 hour waiting for a tow, unacceptable!

Fantastic experience: I came in for an international driver's permit for my trip to Japan. The service was quick and friendly. I had my permit in ten minutes.

Positive experience: Met with John to help plan a trip for later in the year. He seems to get it. Looking forward to seeing what he puts together.

Positive experience: Wasnt there

Fantastic experience: Good place to go for insurance I highly recommend it there's some very nice people there and they take care of you

Negative experience: After "20" + years of loyalty they wouldn't tow my car!!!!!!!

Fantastic experience: We went in to get information for our trip to Mt.Rushmore and Yellowstone. Mike Niece did a great job helping us plan our route and offering suggestions for the national parks. We received maps, brochures, and our own personalized TripTik travel planner. Great service! Thanks Mike! We appreciated your amazing service.

Fantastic experience: Great customer service!

Fantastic experience: Locked keys in car and they were there in 20 min

Fantastic experience: Very nice staff. They are always willing to help as soon as you as soon as you walk in the building

Fantastic experience: I've been a loyal member for years I just started to use the insurance. The agent was knowledgeable and very professional and made me feel very at ease about my coverage and price!

Fantastic experience: Very helpful scheduling a complicated multi segment airline ticket.

Fantastic experience: Always fabulous service from Kalli H.

Fantastic experience: Good Business to deal with ! I bought my Roadside Assistance from them, and got my International Drivers License from AAA also !

Fantastic experience: A great company !!!!

Positive experience: They are great to work with.

Positive experience: Saved me a lot of money and everything was very easy to understand.

Fantastic experience: Great place for travel information

Fantastic experience: Fantastic service I received.

Negative experience: AAA STOP PROMOTING SEAWORLD

Positive experience: Helpful & friendly; easy to work with & answer any questions, willing to go the extra mile to help you understand their policies!

Positive experience: Good auto insurance options and the agent Jesse Graves is really good and helps you out in all possible ways.

Fantastic experience: Always a good deal

Negative experience: There were 5 people in the building and none of them were underwriters. I had to work with a guy over the phone. I told them I needed car and motorcycle insurance and they assured me they handled both although farmed out the Motocycle. Fine but then the dude only got my car done; put me on some program I did not ask for and forgot about my bikes. When he did send a quote it was insane...no reason for the cost of the policy with no accidents and no tickets. I prepaid the car insurance for 6 months but going to switch to another insurance as soon as it's time to renew. These guys don't care about doing things right.

Negative experience: Staff seemed oblivious to insurance information, had to be explained to them. Then weren't even able to help me out

Fantastic experience: Outstanding service

Positive experience: People seemed nice. They were out if maps BUT sent me one in the mail as soon as they got them in.

Fantastic experience: I have never written a review before - but I have also never received such quality, comprehensive service from an insurance agent - or possibly anyone! I met Jesse Graves when I called in a panic needing AAA coverage in Iowa, our car had broken down and my husband and I had just relocated. Jesse took care of us then, just as he has ever since. Four years later we have our home and both cars insured through AAA. I should also mention that when we switched from State Farm to AAA Auto Ins we saved a lot of money. Once or twice a year our mortgage broker will reach out wanting proof of coverage. I simply forward the email/letter to "Jesse" (we are on first name basis now) and he handles it on our behalf. I had to file my first claim with Jesse this week and he has been a huge help. He follows up every step of the way. Kudos to Jesse Graves!!