Marchela Travel

Fantastic experience: Very satisfied with this travel agency. Very professional, they really try to get you a good deal and showing care for their customers. When I was in Sofia, I received a message from Turkish Airlines for a change in my flight. I sent email to Marchela travel with the information and they called me the next day that they fixed everything for me and sent me a new tickets . I recommend them ! Good travel agency!

Fantastic experience: If you need a good travel agency, this is the right one! Great ticket prices, cruises and package vacations worldwide. Best customer service! Highly recommend!

Negative experience: I called to get pricing for airfare to Europe and was told they will call me back within an hour,well it’s been more than 24 hours since. DO NOT USE THEM,THEY ARE SCAM

Fantastic experience: They are very pleasant and helpful.

Fantastic experience: Not only was it easy to order traveling tickets with Marchela, but was also a great deal. I've used her traveling agency before and I'm very satisfied. This time she he managed to find me tickets so quickly that I was on the plane in the air two days later . Love them and I highly recommend them. Thank you guys for doing such a wonderful job

Fantastic experience: Great place to call for plain tickets!!!

Fantastic experience: Outstanding service, professional advices and good prices !

Negative experience: Very Bad ! Travel agency it’s supposed to be help and give the clients the best service , if not we don’t need them ! The same price or even. less every can find the tickets from the airline websites or online ! I had a problem with the tickets because of them and the owner Marchela never answer me on the phone , emails that I sent it to her!The staff are root and it’s not helpful at all! Very very bad “company”! It is not ok to get them for your trip!!

Fantastic experience: Very helpful and professional staff!

Fantastic experience: I fly internationally at least twice a year with my puppies and always use Marchela Travel. They make sure the puppies are approved on the flight at the time of booking so I dont have issues at check in. They save me a lot of hassle and always look for the best rates. Gery is amazing.

Fantastic experience: Professional Services

Fantastic experience: Always very professional

Negative experience: My husband bought ticket to Bulgaria with Marchela travel and Lufthansa got some protest and cancelled all the flights. Four days we’ve been trying to fix the problem, we’ve been calling her office and leaving voicemails. Finally someone called my husband and tell him that they are working on reissuing his new ticket number but Lufthansa is very busy and they cannot reached them. We had no news or call from Marchela Travel. Then the night before the flight I CALL Lufthansa customer service number and for about 5 min talk I got all the information that I need it about the new flight and new ticket number. Then i called the travel office and of course i had to leave a voicemail pretending that i will buy flight tickets. Guess what 2 min later they returned my call. It was impossible to make contact with them whatsoever when we had problem but to take your money there is no problem they call right away. So i told them that I finished their job even though i paid for a travel agent in case of such a problems!!! I don’t know how people trust such a agency to buy vacation all over the world. They couldn’t fix simplest problem and I don’t want to think if I would need something bigger then this!!! Never again this is such a joke travel agency!!!

Negative experience: I've used their services ones and I am VERY disappointed! If you are using apostille service by Marchela for travel with kids and one parent presents only, keep in mind Marchela doesn't get certification stamp by the Bulgarian Consulate! It's all wrong how she does it!

Fantastic experience: Good deals on airfare.. convenient location, friendly people, professional service!

Negative experience: If I could, I would give 0 stars to Marchela Travel for their unprofessional attitude. In December I bought 2 tickets from them, the event I was going on was canceled and I called to cancel the flights, it turned out that the tickets they kept for me are non-refundable and the money remains on credit, which I can use ONLY through them. I said ok, we have two more trips in February and April, so I didn't expect any problems. After I called to get tickets for the next trip, I was told to buy the more expensive tickets because they told me that they were not sure if the rest of the money would stay as credit. The moment I took the more expensive tickets, I was told that the airline had left the rest of the credit which meant that they lied to me, however I kept quiet. At the day of the flight we were told that it was cancelled due to bad weather. I called Marcela Travel and they told me that for them it was showing that the flight is “on time” they also said that they cannot do anything about it and that I had to call the airline company and figure everything out by myself. The last thing that frustrated me the most was when I called a few times in March to get my tickets with the rest of the credit I had for a trip in April. I got a big NOTHING. At the beginning of April I called for the last time to ask them what had happened, because I had no tickets. I ended up buying the tickets by my self without being able to use any of the credit I had. Another big problem is contacting them, I called 5 or 6 times until someone decides to pick up the phone, if you have to call on the weekend because you have a problem with the flight no one will answer you, they also will not pick up before 9:30 am and after 6 pm. If you want to keep calm, do not use Marchela Travel, yes they are very kind and I have bought tickets from them several times, but when there is a problem you can not rely on them to help you. I think that a travel agency is not only for buying tickets, but also to help you out when you are having issues with your flight. All in all, my experience with Marchela Travel was not a good one there were many problems that are simply unacceptable and show how unprofessional and unreliable Marchela Travel is.

Fantastic experience: We have been using them for 3 years now. I highly recommend . Always very friendly and they find the cheapest flights.

Fantastic experience: Nice and honest people to work with, you can always count on them for your travel arrangements, especially if you have to modify your itinerary and don’t want to waste your time to deal with the airlines yourself.

Fantastic experience: Such a pleasure working with them! I've never had any problems or issues through all the years I've used their services. I would highly recommend!

Fantastic experience: They are absolutely professional,you can find an answer to every question related to vacations and traveling. Highly recommend

Fantastic experience: Very kind and pleasant personnel, with the owner leading by example. I would always place my trust in Marcha's when it comes to ticket pricing, vacation packages and all related to travel. Well done, girls!

Fantastic experience: Great service

Fantastic experience: Very good place

Fantastic experience: Best rates and best service!!! Keep up the great job!

Fantastic experience: Excellent service.

Fantastic experience: Very helpful and competent stuff I've beeing buys tickets and booking trips with them for years

Fantastic experience: Great service.

Fantastic experience: Great service!

Fantastic experience: I will give Marchela 5 stars Because, regardless of the ugly conflict that rose about absolute nonsense and misunderstanding between us,she reached out first and cleared the negativity and apologized! That's professional in my eye and I absolutely love this in people and wish her success in her business and life!Thumbs up to you,girl!!

Positive experience: Купих самолетни билети и направих пълномощно тук. Всичко беше бързо и безпроблемно. Намалям с една звезда само защото нямаше свободни паркоместа.

Fantastic experience: Knowledgeable, fast , great service ! Thank you Marchela Travel !

Fantastic experience: Great service and fun vacation ideas.

Fantastic experience: Great timely service, always helpful with additional information ! Loyal client !

Fantastic experience: I've been using Marchela Travel services for more than 7 years - vacations, airline tickets and others. Everything has been perfectly planned and I felt protected evlery step of the way. With them you are not on your own !

Fantastic experience: I have the simplest tastes. I am always satisfied with the best. "Oscar Wilde"

Fantastic experience: Very polite, professional and patient to satisfy your travel requirements.

Fantastic experience: Marchela was very accommodating to our travel needs. We needed tickets to Europe right away and she was able to put us on a flight the next day. Thank you!!!

Positive experience: Nobody is answering the phone.

Fantastic experience: Highly recommended Travel Agency. The girls at Marchela Travel made sure my Mexico vacation was flawless from the time we arrived in Cancun to the minute we got back. Everything was perfect - the Resort they picked, the flights and most importantly - the price! Thank you so much!!! You just got yourself a loyal customer. :)

Fantastic experience: This is the agency' I always used for many years but never have time to leave reviews after the last vacation I decided to do this immediately before I go to work .Supper service

Fantastic experience: Very helpful, competent and friendly. Did the job super quick!