AAA Utica

Fantastic experience: Great! Older gentleman was nice and handled my van with great care! Highly recommend

Negative experience: I called triple A for a tow they sent a little old man who when I asked the CAR COMPANY questions , he started screaming at me walking close to me yelling spitting face turning red . Not once did I yell at him I spoke softly and calm he told me I needed to tell him what tow company was coming ( it was a private company ) so I actually did not need to tell him he does not work for the shop that was holding my car he is an employee of TRIPLE A . He then told me to leave and get out I then said oh do your not letting me pay for my car and I have the money and the correct tow ? The actually workers who sat there and watched this man scream at me finally told him to calm down . Triple A is a joke it’s never ok to treat people that way . I honestly feel it’d because I was young alone and black . Never again !

Positive experience: Not even a AAA! This is one of my doctors offices

Fantastic experience: Great friendly staff

Negative experience: Left my daughter stranded and would not tow her car because there was snow on the road .was in a clear spot . They should be ashamed of themselves to leave a child stranded. However they take my money with no problem. I sent my concern and the email address does not go through.

Negative experience: AAA Utica has terrible customer service! I scheduled an appointment today with a representative to plan an important trip. When I arrived to the appointment I was informed that the person with whom I made the appointment had called in sick. I informed the supervisor that it would have been common sense for someone to contact me prior to traveling to the appointment to let me know that it was canceled. The supervisor said that I didn’t have to “insult” her. No effort was made to reschedule my appointment or apology was offered. In addition, last month I contacted AAA Utica regarding passport renewal and left a message; no one returned my call. These are examples of terrible customer service.

Negative experience: No one answered the phone.

Negative experience: Waited 2 hours for someone to come change my tire just for the people to call me back and tell me no one was coming. Then proceeded to tell me they will leave my ticket open for when they open at 7 am when i told them i need to be to work at 7:30 and that’s why i called 2 hours ago and got told someone is coming immediately. Then the woman i talked to proceeded to close out my ticket so now i have to find a way to my job and call again in the morning. this is so unprofessional

Positive experience: Efficient and friendly staff.

Negative experience: AAA is supposed to be more than roadside service. I needed help with travel have left a message and sent a email both over a week ago and have not heard from anyone.

Fantastic experience: Great service !

Fantastic experience: I have been a member of AAA for several years now & I've had really good service.

Negative experience: Needed a tow around 430am but no one was on duty till 730am. So much for 24/7 roadside assistance. They didn't help me when needed. Useless service if they aren't there when u need them.

Positive experience: I like them

Negative experience: Not helpful at all

Fantastic experience: Amazing

Positive experience: It's nice. Easy in, easy out. Modern inside. People are very friendly and helpful.

Fantastic experience: Service was excellent. Very helpful. I ordered Euros and I received them the next day! Now that's great service.

Fantastic experience: Wonderful people.

Fantastic experience: Jerome is friendly and efficient at his job. He had my International Driver Permit swiftly processed.

Fantastic experience: Exceptional service from Dana Scalise planning a very special trip for us. Ayanna also provided great assistance. Could not be better.

Fantastic experience: Very good experience

Fantastic experience: Didn't have the map I needed but their friendliness made up for my disappointment

Fantastic experience: Very nice and helpful.

Fantastic experience: Es un sitio excelente

Fantastic experience: Great emergency road services.

Fantastic experience: Great customer service. I needed to plan out a very long road trip. The Service Counselor was very pleasant and knowledgeable, suggesting helpful information on safer and more scenic routes to travel, with more sites to visit along the way. Thanks so much for all your help Jadwiga!

Positive experience: Went with my friend. Good service. New clean location.

Fantastic experience: Great service booking trip

Negative experience: They never called me back.

Fantastic experience: Nice looking construction done ...Use to be a medical building one of my first doctor offices

Negative experience: The collection of tourism guides and maps left alot to be desired . For an organization that made it's name on emergency roadside service and travel help , well the travel help , not so much . If the thinking is to just go online in order to look up travel information then why have a physical office and staff ? Now if the answer is many people still rely on paper maps and paper tour guides , then make sure the walkin shelves are filled with the latest tourism information guides as they come available . A business that is in the business of travel should not have it's employees advise the customers to go online for help . That would be like a bank teller tell a customer to patronize the ATM rather use the bank teller to get cash from or when the Thruway had the toll collectors hand out EZ Pass applications ( and look what that did for the collectors . ) I get the story of a shortage but to just plain not stock ( Due to a corporate decision inorder to save money and to expand profits . ) is an incompetent way to run a travel organization .

Fantastic experience: Prompt, courteous and efficient with a smile.

Fantastic experience: Awesome

Fantastic experience: Great experience

Fantastic experience: Great service and staff. Highly recommend

Fantastic experience: Electron experience

Negative experience: Ok

Fantastic experience: Muy buen personal

Fantastic experience: Helpful and courteous staff.

Fantastic experience: Great place... Very professional people

Fantastic experience: Friendly and Knowledgeable Staff makes vacation planning easily Happen!!

Fantastic experience: Very clean and friendly service

Fantastic experience: Always come in a timely manner

Negative experience: rude man came to my house having a bad morning yelling

Fantastic experience: Always great service!!

Fantastic experience: Exelente Servicio

Positive experience: New. Office, nice repusentives

Fantastic experience: AAA and Midland Auto were involved with the towing of my vehicle. The whole task was completed in less than a hour ! Super satisfied !

Positive experience: Excelsior customer service. I had thought my AAA membership was on an auto renewal and it wasn't, so ultimately I missed my due date. I called and they COMPLETELY corrected everything without any lapse in coverage and I have the Plus so I didn't have to lose my level of coverage due to non payment. Kudos to the representative I spoke with. Excellent job!!!

Negative experience: They do not return calls and are very impersonal.

Fantastic experience: Best service ever

Fantastic experience: After requesting an online auto insurance quote (5.12.2020), I received a very pleasant call from AAA North East Insurance agent, Jonathan S. He was super diligent and very informative concerning competitive offerings. I was extremely satisfied with the call and the auto insurance provider that was recommended. The process to sign up over the phone (via email docu_sign) was smooth and trust worthy. I highly recommend AAA North East Insurance to individuals seeking affordable auto and renters insurance.

Fantastic experience: Friendly!!

Negative experience: the absalute worst place to get help I've call to renew and you can't taslk to anyone but aq $&^%^&)*& machine that doesn't have one place to renew my account, what %$# heads

Fantastic experience: Always helpful.

Fantastic experience: They are always prompt and courteous

Fantastic experience: I needed help purchasing AAA membership for my adult children. I called to get assistance and was very pleased. Rep was pleasant and knowledgeable. And saved me money. .

Negative experience: A change of address should be easy. Pay upfront but I can't get my address changed without calling a different agency.

Negative experience: One of the staff here is very rude and has no customer service skills at all. I have no idea how she works in customer service.

Fantastic experience: Parking and the entrance are located in the rear of the building. The driveway is to the west, right side of the building. The staff was helpful and answered my questions. They provided a free battery test for my six year old car battery informing me it was still in good condition.