AAA Allisonville Office

Fantastic experience: I would like to thank Mrs. Leda for all her help today. She is such a kind person, and she truly helped me with all my problems. You are the best.

Fantastic experience: The customer service representative was ridiculously sweet and helped me calm down in a stressful situations and also helped me get a better deal on my towing expenses when other companies were being unreasonable. My tower Dre was professional and very kind. Service workers like this are a fresh breath of air!

Fantastic experience: ⭐️⭐️⭐️⭐️⭐️ Shoutout to Jerry from AAA, truck number 75! He swooped in like a superhero, got my tire changed in record time, and made the whole experience stress-free. Five-star service, above and beyond! Exceptional customer service!

Fantastic experience: helped me get my international driving permit and aaa has sent me tow trucks many times when I broke down on side of road

Negative experience: A person who had this insurance crashed my car. I made a claim and this insurance has been in effect for almost two months and they haven't done anything about my car payment. I called them and they said they haven't contacted the person to accept the charges. The worst insurance, in the past someone crashed into my car and their insurance paid me in two days.

Negative experience: When I call, it goes to voicemail. VM says to leave your number & a representative will call back ASAP, but nobody ever calls back. I’m only going to work so hard to give a company my business. This branch is not a serious business. As a result, AAA just lost 2 potential customers. Very disappointing.

Negative experience: Absolutely terrible customer service and follow up by rep scott davis.should be ashamed of yourself. I have been a aaa member since 1993

Fantastic experience: The associates there were very helpful to plan my trip

Negative experience: I wanted to go on a solo trip and decided to go through AAA thinking I would get a discount since I’ve been a member for 10 years. I did my due diligence and went on the websites to verify hotel/airfare prices. I saw that AAA members receive discounts. I went to the Allisonville location and spoke to travel agent Grace B. I paid to reserve my trip which was over 3k total. I was told I would receive a breakdown besides the itinerary given to me after I paid the remaining balance. I never received the breakdown after I asked twice. I felt uneasy and went online to double check the prices. I looked at the price of the room and the round trip tickets and the total was less than what Grace came up with. It was $1700. I called Grace again and asked for a breakdown of itinerary besides what was provided and was told “I was given the best price and a breakdown could not be provided.” They went through a 3rd party agency. I am very dissatisfied with the price and disappointed with the service. I feel I was overcharged and paid fees/commission for services I could have done myself for less money. With that being said, I am no longer a member with AAA due to this experience. The itinerary does not show a breakdown and it is very vague. I feel like there is a particular reason for that as well. I went forward with the remaining payment because I read the small print and I would not receive a refund, only a credit. I submitted an email to the agent and didn’t get a response. I left a review on their website and got a response blaming me for paying, saying I had a choice to not use them. An insurance company I’m already paying for services to use. I had a choice to not book with them; however, once I paid I still should have received a breakdown of the total amount. That’s all I wanted. Even McDonald’s give a breakdown of the price of fries, Big Macs and a drink. AAA is way too over priced to treat people like that.

Negative experience: Literally the worst roadside assistant you can get I waited for over an hr and they told me they would give me a call back 30 mins later to see where the driver was when prior to that they sent me a tracking message saying he was 35 mins away on top of a phone call that said the same . It’s been almost 3hrs now fresh off work and I’m still stuck in my vehicle with no results from this company I’m paying for.

Fantastic experience: Great and friendly service... Grace is a rockstar!

Fantastic experience: Got an international driving permit here, they had me in and out with my permit in 10 minutes flat!

Fantastic experience: Super efficient and friendly assistance.

Fantastic experience: I had moved away for a few years and missed the level of service offered by Lita, and all the kind employees at the Allisonville AAA Office. Service was good in other states, but it's the employees at this office that make the overall AAA experience Great for me. I'm happy to be dealing with Lita and the rest of the awesome, helpful staff here.

Fantastic experience: Great service

Fantastic experience: Nice!

Fantastic experience: I found Ebony to be a very friendly agent

Fantastic experience: Very helpful. Great benefits with the membership.

Fantastic experience: Everything went very smoothly with our documents, and Katrina was great Thank you .

Fantastic experience: Very Sweet, knowledgeable, and helpful!! I felt so much comfort knowing I could send my Chrysler Town&Country to my favorite mechanic without having to travel with my vehicle!! They use “top notch”flat bed drivers that text a message and picture before they arrive. Very Cool!!

Negative experience: It's too bad a zero rating is not an option. My spouse visited this location today and the employees were rude and non-responsive. I'm disgusted and disappointed by the employees' behavior.

Positive experience: Did not provide me with the proper maps I needed

Negative experience: Lady I spoke to was rude. Acted like she could not understand what I was asking.

Positive experience: Yes I go there to make my trips, not being computer literate they are a life-saver for me due to everything being computer now, so yes they are really good

Fantastic experience: Very friendly help. And they called me back when I left a message on their answer machine

Fantastic experience: Grace was extremely nice and very professional

Fantastic experience: The staff was friendly very helpful took their time to work our issue out I will always still with AAA on my traveling

Fantastic experience: Very helpful staff.

Fantastic experience: Staff was very knowledgeable and capable of answering my questions.

Fantastic experience: Thank you Leta!!!!! Great experience, lots of information and awesomeness from her.

Positive experience: Okay.

Negative experience: Couldn't get through to someone

Fantastic experience: The travel agent was very patient with me while I got all my information together.

Fantastic experience: Ms, Leta Rexford , was awesome she fine us the most beautiful hotel in short.time notice and we played phone tag until she had everything laid out for me and mt family trip.

Fantastic experience: Jackie was great. She was friendly patient and provided thorough information about my road trip. AAA offers the resources to prepare for travel as well as share insight for a safe and awesome travel experience.

Fantastic experience: Fairly quick. Driver was super nice

Negative experience: Called them twice. We missed their first return call. We called them back immediately and left another message and they have never returned the call. We had found out from our Illinois office that because of indiana office, our membership was cancelled. We were members for 20 years.

Negative experience: Lack of info, delays, rudeness from customer service, dropped phone calls.

Fantastic experience: Great customer service

Fantastic experience: All good

Negative experience: Still waiting on a call back.

Fantastic experience: Friendly and helpful!

Fantastic experience: Even though it was a weekend and a skeleton crew they were really helpful answering any questions I had about the cruise.

Fantastic experience: Being a AAA member has good opportunities for some of our needs

Positive experience: The system was down

Fantastic experience: Hook up for a trip

Fantastic experience: The lady that help us get a trip together know what she is doing

Fantastic experience: Love the staff! Very helpful.

Fantastic experience: Great service and helpful staff!

Fantastic experience: Nice quiet office to handle all of your travel and road service needs plus more. Clerks are kind and helpful.

Fantastic experience: Get a membership

Negative experience: There seems to be frequent computer problems. If transaction can be completed, it takes a long time. Today, all computers were down, and had to leave empty handed.

Fantastic experience: Went into AAA Allisonville rd branch today to buy Airline tickets today within minutes Grace had things taken care of and flight booked and Headache disappeared . Thank You . Too bad they don't have 10 stars Amazingly The Best and Great Job.

Fantastic experience: I am planning a 10 day visit to New York City, taking in theatre, art museums, and special sites. I called Allisonville AAA for assistance, and Jackie did a wonderful job of helping me schedule my round-trip flight, making suggestions, answering questions, and ultimately finalizing arrangements. We also discussed hotel accomodations and she again researched options, made suggestions, and was very helpful in our final arrangements. I found Jackie to be very knowledgeable, courteous, friendly, and wanting to be helpful. She was! Along with the security that the roadside service affords me, I'm happy with the travel assistance that my membership gives me. Thanks to Jackie I'm almost ready to give my regards to The Big Apple.........Carol Wharton

Positive experience: I had a new person the day I visitied. I was disappointed that the branch had no information concerning Disneyland in Anaheim, only Disney World. I was not able to purchase tickets or receive a map. This is the first time I have visited a AAA branch and not found what I was looking for.

Positive experience: If your a "AAA" member and live in this area it's a good place to go for maps, luggage, pay membership, etc. However it does not do license plates or other DMV work. For that reason I would rate it 3 stars out of 5. For plate work go to College Park office.