AAA Louisville Insurance and Member Services

Negative experience: Staff were rude and lost my appointment. No other way to say it, but trash

Fantastic experience: Awesome People Great Energy The Office Very Clean And Organized

Fantastic experience: Ahmad was awesome. Super helpful!

Positive experience: Personal muy amable y dispuestos a cooperar, tienen buenas cotizaciones para seguros de hogar sobretodo, por supuesto también de autos, más membresías y otros productos relacionados con viajes, no hablan español, en una ciudad con más de 70 mil hispanohablantes es algo a considerar

Negative experience: It was an extremely bad experience and I will never come back again. I came on the time to do fingerprints and after I left I had received an email from them saying that I have to rebook an appointment to do fingerprints again due to a bad quality of reporting and did not consider their faults at all and didn’t cooperate with my condition. I asked them to use the bathroom and they said isn’t working properly

Negative experience: I called was put on hold then hung on Thanks for your help then never got back thru just perfect bad business

Fantastic experience: I bought my membership online so this is just a general comment. I had to use triple A today, my oil leaked (burst tube or pipe idk) leaving the car unable to be drived. I called triple A and from the initial call to arrival it took only 30 min to have someone out there. I was so relieved and happy. I have the 100 mile towing option and I'm so grateful for triple A. This is the first yr I've owned it and I can frankly say it was well worth it. The tow trucker was incredibly nice and friendly. Very professional.

Fantastic experience: Was great

Fantastic experience: Easy to get to and friendly people

Fantastic experience: They are very fast and patience

Positive experience: GOOD travel information

Fantastic experience: Employe was fast and courteous in serving my needs.

Fantastic experience: Ive had AAA since I were a teenager, and they have always been there for me. Be it a can of gas, locked keys in car, or needed a 75 mile tow. A+

Fantastic experience: the one in dixie louisville ky 40216 are crooks,and lier I give them 0 star

Negative experience: I kept getting passed around and in the end I received no results. No help at all just frustration.

Fantastic experience: It was great

Fantastic experience: Very good service. The driver was very helpful. Got the tire fixed in no time,

Fantastic experience: Went for a passport photo. Absolutely no issues. Friendly and very helpful. Glad they are close by.

Negative experience: Broke down on Dixie Highway with a flat and told them from the beginning that I had forgotten my ID, called my grandmother, who the insurance is through and she argued with them until they agreed to come change my tire. I had someone else call me back that wanted me to walk home in the snow and 34 degree weather on a busy highway to get my wallet, walk back to my car, and then call them back, wait for them, and finally prove I was who I say I am. That's almost a 7 mile walk for me one way - I could watch most of amovie in the time it takes me to walk home and back and still be waiting! It wouldn't have been so bad if I hadn't offered for them to speak to my grandmother - the owner of the car and insurance - to verify anything they needed. Here I am stranded having to call her at work to have her call them to yell at them because they won't listen to me!

Positive experience: Just a wait on them to get there

Fantastic experience: Fast and friendly service

Fantastic experience: Great job by the technician.

Negative experience: AAA websites are horrible. If Al were still a young man I could understand it, but he has been retired for a long time. The worst part, you put in your zip code to get to the "right" website, and then when you put your membership number in, they tell you that is the wrong club. I'm sorry, but this may be the last time we renew if you cannot get this fixed.

Positive experience: Attained overseas driving license. But only for one yr. I needed it for several yrs

Fantastic experience: Great Service

Positive experience:

Positive experience: The clerk was very helpful , and formative

Fantastic experience: Good people.

Positive experience: AAA most definitely come in handy when you are having a hard time getting things fix or together definitely see myself using them again

Fantastic experience: The staff was great!

Fantastic experience: Extremely nice. Extremely helpful.

Negative experience: On hold to ling

Fantastic experience: Love the privileges

Fantastic experience: Great service

Fantastic experience: Great service

Negative experience: Their auto insurance rates are higher than jiraffe nuts even if you have perfect credit and perfect driving record, they won't negotiate anything at all.

Fantastic experience: I have been a member for over 50 years and have been pleased with the service ever since. They always give me the best service.

Fantastic experience: Great customer service! Very helpful!

Positive experience: Very, very helpful! Glad we have a membership, well worth it!

Positive experience: Lo recomiendo como una compañía de seguro que tiene un seguro para casas a buen precio,yo pago unos 41 dólares mensuales.

Positive experience: I go here to pay my membership dues sometimes its slow depending on how many clerks are working.

Fantastic experience: I have been with AAA 40 some years

Fantastic experience: Everyone should be a member!!!!

Positive experience: I am disabled and I cannot tell you how much of a safety net that it feels like when you have AAA. It's not that expensive. And it's extremely beneficial to knowing that you have that when you need it.

Fantastic experience: I have the best experience in there and all the people are wonderful you couldn't have a better crew has Triple AAA

Positive experience: Very helpful with my road trip . Good information

Negative experience: Too expensive

Fantastic experience: Very friendly people and help me plan my upcoming trip

Fantastic experience: Good location, clean and friendly employees. Had a short wait but had my triptik within 10 minutes after being waited on. Very pleased.

Positive experience: Good location

Fantastic experience: Stacy Williams is the one who took care of me with my car insurance very sweet helpful nice lady thank you Stacey Williams

Fantastic experience: They are always nice and very helpful. .people persons

Fantastic experience: I got great service and good information

Fantastic experience: They offer fantastic service to the people of Ky and Ind, giving out Trip, planning vacations booklets and so much more

Negative experience: Horrible experience. You can't get in touch with the agent (the only one they have) and don't bother leaving a question on the answering machine (since they wouldn't answer the phone during business hours) about your trip because she NEVER returns your call... Will never use this agent again

Fantastic experience: Had an excellent time booking our honeymoon with Ms. Brittney today! She took the time to search for the most affordable and what me and my fianće both wanted out of a honeymoon!