Lone Star Travel
Information about Lone Star Travel
Opening hours
- sunday: (closed)
- monday: 9h-18:30
- tuesday: 9h-18:30
- wednesday: 9h-18:30
- thursday: 9h-18:30
- friday: 9h-18:30
- saturday: 10h-14h
Mexico, Caribbean, Costa Rica, S Pacific and European vacations are my specialties and my passion. I revel in arranging special trips for families, couples and groups all over the world. Destination Weddings in Mexico or the Caribbean are complicated and stressful, but this is my forte as I have successfully arranged more than 250!
I never charge fees, my vacation packages are normally lower than you’ll find online, and best part is, the deposits range from $250-$300.00 (depending on airfare)
per person and final payment is not due until 45 days prior to your departure in most cases.
Contact me to plan your Honeymoon, Destination Wedding, Friends Trip or Family Gathering, I am your Seller of Dreams and Merchant of Happiness!
Our comment from TraTraTravel about Lone Star Travel:
Lone Star Travel, led by the dedicated and passionate Donna Alkarmi, is your ultimate partner for stress-free travel planning. With over 28 years of experience and numerous positive client testimonials, Donna ensures that every vacation is meticulously tailored to meet your desires and preferences. Clients rave about her exceptional customer service, attention to detail, and personalized recommendations that transform trips into unforgettable experiences.
- Expert Guidance: Donna is known for her extensive knowledge of various destinations and her ability to craft itineraries that cater to her clients' interests, from exotic getaways to destination weddings.
- Exceptional Service: Customers express their appreciation for the seamless communication and support provided throughout the planning and travel process. Donna's quick response times and dedication to ensuring everything runs smoothly leave a lasting impression.
- Client-Centric Approach: Clients repeatedly highlight how Donna takes the time to understand their specific needs and budget, transforming potentially stressful planning into a smooth and enjoyable experience.
- Proven Results: Many clients return to Lone Star Travel for multiple trips, reflecting their satisfaction with the service received and the memorable experiences curated, making it clear that customer loyalty is a testament to Donna’s expertise.
While the majority of feedback is overwhelmingly positive, some users expressed desire for more detailed pricing and options early in the process; however, Donna’s approach to personalized service and dedication far outweigh these concerns. With Lone Star Travel, you can confidently embark on your next adventure, knowing you are in the hands of an expert who truly cares.
Services and Treatments
Lone Star Travel: Reviews
Fantastic experience: Donna and team have advised and booked multiple trips for me over the years and they always do a great job. A++
Thank you, Mike! I believe 2015 was the first trip I had the pleasure of planning for you and your family. It's always a joy to assist in creating unforgettable experiences, and I'm here to help whenever you're ready to plan your next perfect getaway! Whether it's a relaxing vacation or an adventurous escape, I’ve got you covered.
Fantastic experience: Unequivocally stellar..aka Lonestar Travel. From the time my husband and I landed to 19 days solo I was prioritized. protected, and blown away by the experience. People usually excel at one thing sometimes two and then they start digitizing down but not with Donna Alkamari. I don’t know how I landed the president of this company to be my travel agent but I did. Donna immediately knew the type of experience I was after and was able to provide for any type of assistance I needed no matter what time of morning I called. Her title needs to be Elite Travel Concierge. She allowed me to have my days where I was going to plan it myself that were completely disastrous to those days that she had planned that went off without a hitch. My husband and my friends will use her again and again. Eight days with my husband of which 19 days I was solo and not once was I worried not once was I disappointed and my expectations were at a high high bar. She’s the person who I trust for all excursions moving forward.
Dearest Claire, In my 28 years of booking trips around the world, I can honestly say I’ve never had so much fun working with a client. Your fun-loving spirit and go-with-the-flow attitude made it an absolute joy to follow your adventures across Europe.
Your witty texts, hilarious videos, and unforgettable photos brought the journey to life in the best way possible. It felt like I was right there with you every step of the way.
Thank you for making my job not just easy—but truly enjoyable.
Donna - Merchant of Happiness, Seller of Dreams!
Fantastic experience: Lone Star Travel is by far the best travel agency that you can use! This is our 3rd time using Lone Star/Donna & Cheryl. We have our favorite resort (Valentin Imperial) that we've gone to now, twice and going on our 3rd time this Nov. Donna/Cheryl are very responsive, know ALL the places to travel, answer ALL questions in a timely manner, super professional, friendly. accommodating, and the list goes on. Lone Star Travel is the best! Don't go anywhere else! They are on my speed dial! Thank you Donna and Cheryl for being so great!
Dearest Bernie....and we are looking forward to planning many, many more trips around the globe for you both! Thank you so much for your kind words.
Fantastic experience: Donna and her staff were outstanding at finding us a place that wasn't a long flight and met all of the things we wanted from good food to great service. The resort was fantastic. First time we've ever used a travel agency before and the experience was top notch. If you are looking for a great agency please check out Lone Star Travel, you won't be disappointed at all. These pics are from our resort, the Valentin Riviera Maya in Cancun.
It’s not just about what we deliver—it’s about how we make you feel every step of the way. Thank you for trusting my guidance on this special trip for you both. Spending time qualifying each and every client is key to a successful trip. Looking forward to planning your next adventure!
Fantastic experience: We booked a 10 year anniversary with the same company that booked our honeymoon and whenever we do our next big trip, we will go with Lone Star once again. All expectations and price points are met and Donna provides a great customer service experience.
Having a clear budget is key—it allows me to guide my treasured clients to the right options. This ensures expectations are met at every level, with thoughtful attention given to your budget
Fantastic experience: Just returned from our family trip to Italy. It was awesome! It was stress free. Very relaxing enjoying every moment of it. Thank you Donna for all that you did. We highly recommend Lone Star Travel. We certainly will use them for our next trip!
I'm delighted to hear that your family had such a wonderful time in Italy. My goal was to ensure everything went smoothly in each city you visited, and I'm so pleased to know it all worked out as planned.
Fantastic experience: First time we used a travel agent, Donna arranged our Senior Honeymoon and have to say she was the greatest!! In business I travelled the world and experience the world’s best! Donna won the Super Bowl of Travel and Destinations! As a result my Wife loves me more!! Donna was a dream come true, she arranged all details!! Thank You Donna!❤️
Dear Craig, I so enjoyed working with you for your honeymoon to Secrets Moxche in Mexico. Being in love at any age is a blessing. All my best to you both.
Fantastic experience: Donna is an angel. She is kind, accommodating, professional and organized. If you are struggling with booking something or trying to find a place, please do not stress yourself out, just call her.
A review from you is humbling. Looking forward to planning that getaway soon!
Fantastic experience: We are always excited to get away, but hate feeling confused or overwhelmed at the planning. Donna and her team at Lone Star Travel, make the planning, and preparation a breeze! We have used Lone Star Travel many times, from our daughter’s destination wedding, to a quiet anniversary getaway, and they never disappoint. Donna’s broad travel experience really helps when selecting the perfect property, worry free. If she’s recommended it, rest assured, she’s been there! All we need to plan is our dates, an idea of our vision, our budget, and she will handle all the pesky details. She never fails to recommend the best properties for our desired experience, and we have confidence she will dot every i, and cross every t.
I love handling the pesky details and everything in between!! I will always have your back before, during and after you come home. I am here, at your service for your next getaway!!
Fantastic experience: Donna and her staff are very friendly and efficient. They have taken care of our travel plans for several years. They always go above and beyond to make sure we are taken care of. I really appreciate her knowledge and guidance when picking out resorts and or locations to visit. She makes sure we are ready to travel with all the details and information, either in the country or abroad.
I look forward to sending you and all your friends to chill and reconnect every year. You are all a joy to work with and appreciate your continued support. All my best!
Fantastic experience: While planning our 2024 vacation, we were stumped regarding where to stay on the Amalfi Coast of Italy. After viewing a few positive reviews online, I contacted Donna at Lone Star Travel for assistance. What I received was much more than assistance: professionalism, attention to detail, and a robust determination to get us exactly what we wanted. Donna was relentless in her efforts to accommodate. She persisted until the perfect resort, the perfect room and the perfect environment were secured. Our vacation at her recommended property--The Imperial Hotel Tramontano in Sorrento--was simply amazing! What impressed me most is that Donna treated a first-time client like I'd been with her 25 years, working diligently on our behalf and refusing to rest until we were satisfied. When you partner with Donna you will not merely receive "customer service," but "customer excellence!" I offer my highest recommendation! Rick R. Celina, TX
Dear Rick, I'm thrilled to hear you enjoyed working with me, you were a joy and such a thoughtful husband to celebrate your anniversary in Italy. If you ever need another getaway, please feel free to reach out.
Fantastic experience: I reached out to Donna and asked for her expertise in helping us plan a Cruise to Alaska as we had never cruised before. Let’s just say she knocked it out of the park! Having used Donna on past trips she has kept up with our likes & dislikes. She highly recommended this new ship and found us a great deal. We cruised on the Princess Discovery for 7 days. Our room location Donna selected was perfectly located on mid ship. Room had adjoining balconies for us to share with friends . Easy access to elevators and stairs but we mostly chose stairs as it was only a few flights up or down from where we needed to go. All staff was amazing and friendly. The Crew and housekeepers had ship and rooms super clean, to bartenders remembering how we liked our Margs made , to servers calling us by name when delivering, to guest services going above and beyond to help us with our specialty dinner reservations working around our excursion times. Thank you Again Donna… until our next adventure.
I have thoroughly enjoyed planning your families trips the past 7 years. Can't wait to send you on your next adventure. Thank you again for trusting me with your valuable vacations.
Fantastic experience: Donna is truly a rare ! Look no further if you are in search of an experienced agent that can share firsthand world travel experiences of popular destinations/culture/travel tips and more!! ❤️ Donna was extremely thorough in understanding my vacation needs, super responsive/detailed oriented, and helped me book my trip in less than 24 hours!! I truly appreciated all the travel tips provided up to my departure & return!!Travel was a breeze with Donna at Lone Star Travel. I am telling EVERYONE I know to work with Donna for all their travel needs! Thank you for a fabulous experience! Donna, you are the best!⭐️⭐️⭐️⭐️⭐️
You have made my job a joy working with you. Actually traveling and vetting hotels,
tours and destinations for my clients is key to having the most up to date details to make your trip that much more special, safe and memorable. Thank you so very much for having faith in me and for sharing your experiences with others!
Fantastic experience: I never thought traveling was so simple and easy, until my last trip planned by Donna! She was there for any questions I had and did so much work for us booking, arranging transfers, providing information about what to bring/place we were staying at. I would 1000% recommend her, and I plan on using her for all travel moving forward.
Thank you so much Michael! I will always be at your service and look forward to working on your next worldwide getaway!!
Fantastic experience: Lone Star Travel in McKinney, Texas..... Every once in a while you run in to an Angel. That would be Donna at Lone Star Travel Agency in McKinney, Tx. When someone as far away as Wisconsin thinks she is the best....enough said. She makes you feel that you are a close friend and explains everything, and takes the worry out of traveling. Honest, hardworking and just what you would want to have going to bat for you. Just can't say enough good things about her! I am joining all the other super reviews that she has!!!!
Dearest Mary and Bob, you are a treasure and I was very happy to assist you both. Anything I can do for you in the future, please don't hesitate to reach out to me.
Fantastic experience: Lone Star Travel provided much needed assistance for planning a destination wedding in Mexico for about 40+ people. Donna was easy to work with. Set up an event specific web page so that all of the guests could book their own travel. While we selected the resort and planned the actual wedding, she was that needed "extra" to assist with communication with the resort and answer any questions that came up. Would highly recommend and use again if I had to do it all over.
Happy to get all your guests to the beautiful Iberostar Grand for your daughters wedding. Thank you again for allowing me to assist!!
Fantastic experience: Donna NAILED it! The resort was as wonderful as she promised. We were completely satisfied with our vacation. No regrets at all. I would give 6 stars if I could.
Thank you so much Amanda for your kind words. I am so happy your group had an amazing time in Punta Cana, DR and look forward to planning many more trips for you all!
Fantastic experience: I planned and purchased a dream Italian vacation for a dear friend through Lone Star. Donna is THE person to talk to if you’re thinking about an international vacation. She, off the top of her head, knew all the best tours, hotels, and travel options to tailor make this to be the perfect trip!! She even put together a beautiful package and gift card for me to give! I’m planning all my vacations with Lone Star Travel from now on!
It was my sincere pleasure to assist you to arrange this surprise birthday trip for your friend. She is truly a lucky young lady and I will be sure to take special care in preparing this trip of a lifetime to Italy.
Fantastic experience: Donna was instrumental in the great experience that I had traveling to Australia. Every detail was planned. If you are looking to book a trip please call Donna and let her put all the details together. You will not be disappointed! She will always be my go to person!
You had quite a 12 day adventure from Melbourne to Cairns to Ayers Rock and finally Sydney and the many curated tours you took at each stop. Your pictures highlighting your trip are amazing and I was honored to assist you both in this trip of a lifetime! Thank you for entrusting me and look forward to planning many more for you both!
Fantastic experience: We were amazed at the completely flawless scheduling and the expertise of choosing the best hotels everywhere we went. Not one minute delay or doubt regarding our cars/drivers meeting us, the train schedules, the water taxis, the very best recommendations of places to see, or the very best tour guide experiences in Italy. A final touch of complete excellence was hearing the phone call answered by the limo driver on our return to the Venice airport at 5:30 am checking to ensure we were on time and everything was ok. You and your business partners are the very best and we will not consider using anyone else but you for our future travels. Truly a five star rating! I have already recommended you to at least five other friends and will continue to do so. Thank you so much in making a dream trip come to fruition. Many regards Sherry and John
Thank you so much for your kind words. People don't realize that traveling internationally has many moving parts. I WAS thrilled to curate this special getaway for you both.
Fantastic experience: We are super grateful for Donna! Her services are by far the best. What makes the difference is all of the information sent to prepare us for the road ahead. The online declaration form, the mobile passport app, and the airport lounge option (Club Mobay) that includes a departure lounge complete with food, open bar and free WIFI with comfortable seating, were all stellar recommendations that made our trip smoother. Although we were too late to book with Club Mobay, we know for next time we cannot drag our feet on reserving this accommodation. Donna advised that we don’t wait long to book this option, and she was absolutely right! However, the online maneuvers she sent that we ultimately utilized, took a lot of stress out of transitioning from one situation to another. We thank her for the intentionality! She is more than a booking agent. She is all about the door to door experience. Some other members of my party booked with a different travel agent and didn’t know anything about the above mentioned travel tips (and more) that Donna ensured we had before departure. Jamaica was such an AMAZING CULTURAL EXPERIENCE! We definitely want to visit again! Do not hesitate to use Donna for your travel experience! We have used her twice, and have another trip booked for this summer as well.
All I wish for you and any of my clients is the feeling of relaxation and to not stress over the particulars surrounding your beach vacation! Thank you again for entrusting me with your valued vacation time!
Fantastic experience: Donna was super easy to work with and offered suggestions when asked. She has traveled all over the world and shared her experiences with resorts on Facebook so when she said the Valentin Imperial Maya was one of her favorites we booked it immediately. We did have a hiccup due to my work schedule and she was able to change our dates without issues. Communicated with us about price changes to make sure we were good with them (expected since we changed them to December). Our travel to and from Mexican Riviera was so smooth-she told us exactly what we needed to do with instructions via email to make travel SUPER EASY AND SMOOTH! Use Lone Star Travel for your vacation bookings!! You will not be disappointed!!!
Thank you so much Maria for keeping me and my profession relevant in the travel industry. Customer service is an important component roday and I strive to please! All my best for a wonderful 2023!
Fantastic experience: A family friend introduced us to Lone Star Travel and we used their services to arrange our trip to Mexico. Donna did an excellent job of helping with the choices for resorts, transportation, and insurance. We chose Riu Palace in Playa del Carmen and had an excellent experience. I also appreciate Donna reaching out to us a day before the trip and a day prior to our return date and share useful travel tips. Thank you Donna!
My sincere pleasure!! Thank you again for allowing me to plan this very special holiday trip for you and your family!
Fantastic experience: My daughter got married in Mexico a few weeks ago, Lone Star Travel help us from beginning to end. They helped my daughter select a resort, help us book rooms and air tickets for 60 people including transportation from and to the airport. Thanks to the Lone Star Travel team!!!! I couldn't have done it without you!!!!
Thank you kindly for your lovely words. We enjoyed working with your family and friends for your daughters wedding in Mexico. Now that all of you have passports, let's plan your next family trip!
Fantastic experience: Lone Star travel has been amazing! We recommend them to everyone talking about going on vacation!
Thank you Trevor. My business is based on referrals and very happy to help make everyone's travel experience exactly what they expect! All my best!
Negative experience: I called them and was told they will return my call and they never did.
I believe you called a different agency, we have no record of you calling.
Fantastic experience: We had lone star travel,Donna plan my sister’s birthday getaway and it was a smooth ride. I will definitely use lone star travel for all my future travels.
I so appreciate the 5 Star service I provided, means so much to me and my business. Looking forward to planning more exciting getaways for you.
Fantastic experience: We used Donna AKA Lone Star Travel for our what was supposed to be our honeymoon April of 2020…Covid it and we were only allowed to reschedule our date to June 2020 at the time. June rolled around and it still wasn’t safe to travel. Donna worked her tail off to get us our large refund, and called to keep us updated on what was happening almost daily. Flash forward to May of 2022, we decided we want to have the honeymoon trip we never got. We reached out to Donna again, because of the way she took care of us before. She booked us a FANTASTIC all Inclusive resort in Mexico. She emailed us a couple days prior and gave us all the tips and tricks to cut time at the airport/customs. I can’t say enough good things! We will always use her for future trips!
Thank you for your thoughtful review! I strive to work hard for all my clients and so happy you were finally able to take that long awaited honeymoon. I know this trip was not as grand as originally planned, but hope it was as romantic. All my best to you both!
Positive experience: Called Friday was reached out to on Tuesday. Not sure if your liking for a fast booking they aren't it. Was also told what in wanted Disney was booked out no tickets.
Dear Sal, I never spoke to you, so you accidently wrote a review for the wrong person. Please edit
Fantastic experience: Donna is amazing! The family and I had an awesome time at the Hilton La Romona in the Dominican Republic. Donna did a great job explaining and guiding us through it all. Donna's response to all of our questions was very quick and professional. Everything went according to the plan. Donna, we can't thank you enough for educating us and giving us great excursion options as well. We will definitely recommend Lone Start Travel to our family and friends and with any luck be back to book another trip in the future. Thanks again for making our travel a joyous family vacation!
Thank you again Rick, it was my pleasure to assist you and your family on this much earned holiday to Punta Cana, DR! Looking forward to sending you and your family to many more international destinations.
Fantastic experience: Lone Star Travel is amazing!!! Donna did a wonderful job planning our trip for the 2nd time to Mexico!! We didn’t have to worry about a thing!! So stress free!! Donna sent several emails highlighting everything important we needed to know!! She took care of every aspect for us!!! Highly recommend Donna and Lone Star Travel!! A class act!!
Thank you for the lovely words! Details are so important when travelling outside the US and keeping my clients up to date is so important!
Fantastic experience: Donna sent us on a dream vacation that I had never dreamed of! Everything was upscale. Her attention to details took all the stress out of traveling. We were spot on for our budget and got so much more value than what I could’ve ever done on my own. Donna was prompt, attentive, patient and lovely. We had no ideas on what to do for vacation and she had so many to chose from. Next time you want vacation, work with Donna! You will never plan your own vacation again!
Thank you so much and glad you both had a great time at my 2nd home (aka Live Aqua Cancun) in Cancun. Looking forward to planning many more adventures and hope to see you go back to Africa soon!
Fantastic experience: Donna, We want you to know this was our best vacation ever and Tahiti/Bora Bora was paradise . You did an awesome job with your planning, recommendations and follow through. Everything was absolutely perfect and we appreciate your hard work and making this special for us. We will certainly be calling on you for future trips and will absolutely recommend you to our friends and family. Outstanding service and thanks again for making this a trip of a lifetime. The Reed's
I am thrilled you both had a wonderful anniversary trip, yes it was challenging and a few hoops to jump through, but you were both troopers and breezed through the many protocols set in place during this trying time! Thank you again and can't wait to plan your next getaway!
Negative experience: I called to get information on a destination, and was denied help in any way at all. All I wanted was to inquire about flights and cost.
To give a one star rating for explaining nicely and professionally on a Saturday afternoon that I am not selling any European destinations (which is what you were inquiring about) at this moment due to too may travel restrictions and uncertainly, is not denying you. I am sorry I do sell the world right now because of those travel restrictions. I explained to you that I am only selling Mexico and parts of the Caribbean at this moment since the restrictions are less cumbersome until Spring 2022 in which time I will revisit selling other parts of the world.
Fantastic experience: Donna from Lone Star Travel was absolutely the best! Especially now with all of the changes in flying internationally, she kept us informed every step of the way for what we would need at each airport. The pricing was fantastic and she checked in with us before, during and after the vacation. Thank you Donna, we will always use you for our future dream vacations!
Your group was wonderful to work with and so happy you all enjoyed your time in Mexico!! Thank you again!
Fantastic experience: We just got back from our honeymoon that Donna helped us plan, and I can say that I'm so thankful that I had her help me in planning everything! The trip was amazing, and we enjoyed every part of it, from the resorts to the activities, she allowed us to make this honeymoon possible and an incredible one full of memories! She was so kind and patient through the whole planning process especially with all the changes due to COVID. I would definitely recommend her to anyone thinking about getting help with planning trips. She made everything so smooth, from booking with the resorts, to finding hotel transfers from the airports as well as for the different activities we planned. She also helped us be aware of all the things we needed to do with traveling during COVID such as scheduling COVID testing as well as all the questionnaires we needed to fill out prior to traveling. She just made everything so smooth and uncomplicated, less stressful, and more enjoyable for us! I look forward to working with her again in the future!
Thank you Denny for your kind words and for allowing me to participate in planning your dream honeymoon, even if it was twice due to last years closures! You finally got to experience your over water bungalow in Mexico filled with romance! Looking forward to planning your anniversary trips!! All my best.
Fantastic experience: Donna was wonderful in helping us plan our honeymoon! She helped us with navigating the postponement due the pandemic in 2020 and made what would have been a very stressful process easy and painless. It was more than worth the wait!
Happy delayed Honeymoon, as unfortunately, so many of my clients experienced. You were a trooper through the entire process. Thank you again for allowing me to assist in your Maui Honeymoon/Anniversary trip.
Fantastic experience: My wife and I have traveled extensively throughout the Caribbean, Mexico, Costa Rica, etc. We've finally found a resource to guide us through the good, bad and ugly of our vacation options. I appreciate Donna's candor and honest feedback to our questions and her responses have made the difference between a good trip and a fantastic trip. Thus far, she has delivered in every way. We've referred friends and family based on our experience and none have been disappointed. I really believe that you owe it to yourself to speak with her before booking a trip. IF you ultimately decide to go your own direction, she'll still be there the next time when you realize you missed out on something that should have been included with your trip.
Thank you for recognizing the value I offer when curating your special getaways with family and friends, especially from a discerning traveler as yourself. I hope we continue to collaborate as the world slowly reopens its borders. All my best!!
Fantastic experience: After a really difficult year my son wanted to take me away for my birthday and decided on Cabo. I had used Lone Star Travel a few years ago when arrangements for a group trip were handled by Donna. Not wanting to hassle with it, I thought let me leave this in the hands of the professionals. Best decision of my life!!! From coming up with a beautiful destination to all the pre-travel advice both from Donna personally, as well as the documents regarding the ever changing restrictions regarding COVID, we were well prepared for EVERYTHING and equally well received. Everything was Top Notch and I am looking excitedly forward to trusting her with my next set of plans. Kathlyn Patterson
SO glad you celebrated your birthday in style at the brand new Hard Rock Resort in Cabo. I enjoyed working with the staff to create memories for you and your son to treasure for a long time until your next get away. Thank you again!!
Fantastic experience: I have used Lone Star Travel the past five+ vacations and each time has been hassle free and fabulous vacations! Donna and Cheryl are awesome at teaming up to provide the best customer service and ensures the best travel experience! Even during today's time, they provided personal destination details and peace of mind for my travels! We had a blast at the Iberostar Playa Mita, Mexico! Not for just the beautiful resort and delicious food, their personalized customer service was superior! Thank you Donna!
You made my day, thank you for writing such a glowing review of our services and especially mentioning the wonderful All Inclusive resort in the Playa Mita area of Puerto Vallarta! Looking forward to planning your next adventures.
Fantastic experience: Trying to plan a trip to Celebrating our 50th Anniversary in the middle of Covid was a frustrating challenge, until we found Donna and Lone Star Travel. She pulled it off, assuring us the Excellence Playa Mujeres was the perfect place to get away and celebrate, and she paved the way with extra special treatment and perks and delivered a perfect memorable experience. She keeps you informed with pre-travel tips and a "heads up" on issues to avoid to make your travel as easy as possible. We are looking forward to planning our next get away with Donna! Kindest Regards, Jody
Special Anniversaries or romance are my favorite trips to plan! The staff was waiting for your arrival as all was coordinated from my office in Texas to Mexico! Thank you for trusting me with this very special 50th Anniversary.
Fantastic experience: We originally had a trip planned for the middle of summer at a new resort. Then Covid hit, the resort was not completed and no one could travel. Without missing a beat Donna rescheduled our flights, resorts, sorted out everything without us having to do anything. We had a great time at Live Aqua in Cancun. The staff were amazing and it was such a fun trip. All of the work she put in for us to have the best flights, amenities, and rooms really showed, and with such affordable prices. Thank you Donna and Lone Star Travel for such a great trip!
You and your family were so patient with so many obstacles in our path due to Covid hotels and flights being cancelled, thank you for hanging in with me!
Fantastic experience: My family of 8 just returned from an amazing stay at Live Aqua Cancun. Donna Alkarmi, Lone Star Travel, did an amazing job planning this trip for us. We had other locations and dates previously scheduled, but due to the current situation with COVID, we had to rebook our trip several times. Donna stayed on top of everything, working out all the schedule changes and details perfectly! Nothing was missed! I am so thankful for her, our vacation would not of been a success without her!
You were all such wonderful people to work with after being notified by me that your 1st booked trip to Punta Cana was not going to happen due to the delayed opening of the hotel, then changing hotels in Punta Cana, announcement of cancelled flights and ultimately 3rd time is a charm by flying into Cancun and staying at the WONDERFUL Live Aqua Cancun! The staff there is like my family and take such great care of ALL MY Clients! Can't wait to book you all again and thank you for trusting me during this trying time.
Fantastic experience: Donna is amazing! During this crazy time of Covid and all of the schedules and then reschedules, Donna made sure that this was an awesome trip!! She went above and beyond, understood what we were looking for, recommended Live Aqua Cancun when our previous bookings were cancelled, and it was a glorious trip. Live Aqua deserves a shout out as well. We felt extremely pampered the entire week and won't hesitate to go back. Will definitely use Lone Star Travel for all of our future vacays!!! Thanks Donna!
Thank you so much Amber! Amazing is what I always strive for and glad I delivered! Looking forward to sending you on many more journeys around the world.
Fantastic experience: Donna is amazing! We got married July 11th and wanted to do an all inclusive trip for our honeymoon. We didn't know where to start. A family friend mentioned contacting Donna (she has been their travel agent for years!). I cannot say enough great things about the experience. Donna answered every question I had within an hour and made sure we went to the best possible location for honeymooners. She was honest about pricing and COVID plans. We plan on having Donna as our travel agent in the future. -The Robinson's
Thank you Lauren! The world is changing everyday and keeping my clients current on new rules or regulations has become a huge part of my job since March. I so appreciate you both and look forward to planning many more memorable trips for you both.
Fantastic experience: From Mart & Tonya: Donna, I just wanted to send you this note, thanking you for another extraordinary vacation. The Dominican Republic anniversary trip was by far our favorite getaway. The accommodations were wonderful, the VIP airport reception that got us both in and out with out delay or confusion, the food at the hotel, just everything was wonderful and above expectations. The rooms were also great, and the views were unbelievable. I also completely agree we were on the right side of the hotel to get the most sun. We look forward to going back next year or to another destination you recommend.
Thank you for sharing your experience. I REALLY appreciate you both and will continue to offer you the best options for all your future getaways. Service from the heart. <3
Fantastic experience: Found Lonestar Travel via Google search. I sent a brief email to Donna with what we wanted for dates, budget, and atmosphere. Within just a few hours, I had a quote for 4 different locations. Being an over-planner by nature, I had lots of questions that I emailed Donna at all times of the day before and after booking. She always provided thorough answers within a few hours. The trip itself was unforgettable. I would use Lone Star Travel again without hesitation.
Add a time where our industry is being questioned it is so nice to receive such a lovely letter of praise. I cannot wait to book your next adventure.
Negative experience: I contacted Donna about planning an upcoming trip for us and we had a brief conversation about what we'd like. I've contacted her twice over that last three weeks since our initial conversation and haven't heard anything back, very unprofessional. Edited to add the rest of the conversation since Donna likes to leave information out. We were more than open to hotels and requested such service and sent a follow up email. Pictures added below. Traveler beware!
Dear Brianna, I am sorry I do not offer what you requested, but as you can see from our email chain below, I did respond to you. I specialize in specific destinations with certain hoteliers and tour operators that I trust and feel confident offering to my clients.
From: Brianna Stalvey
Sent: Monday, February 3, 2020 7:24 PM
To: Donna Alkarmi
Subject: Re: Travel Request
We want to travel to Scotland and Ireland from 19 - 30 April. We have a wedding to attend on the 22nd in Scotland but besides that we're pretty flexible. We already have a B&B booked for the night of the 22nd. We'd like to go as cheap as possible. There's a camper van company we were looking into. Preferably under $4000 for two with airfare.
Thanks,
Brianna Stalvey
From: Donna Alkarmi
Sent: Monday, February 3, 2020 7:26 PM
Subject: RE: Travel Request
Dear Brianna,
Unfortunately I do not have access to camp grounds or campers. I only specialize in complete vacations packages including vetted hotels and localized tours.
Donna Alkarmi - President
Fantastic experience: We can't say enough about Lone Star Travel. Donna booked everything for us from airline tickets to transportation to and from hotel. El Dorado Casita Royale in Cancun was wonderful. Adult only resort with pool in front of each room. The staff was outstanding. The resort was spotless, not even a leaf on the ground. The food was a 8 out of 10. We would definitely use Lone Star Travel for our next vacation
Dearest Karen, thank you for your kind words, I strive to offer the best options for all my clients. I look forward to helping you both take many more romantic getaways.
Fantastic experience: Donna is so wonderful! She made our trip to a destination wedding, a wedding anniversary trip for my parents, and an anniversary trip for my husband and me stress free and so relaxing. She responds quickly, keeps your best interest in mind, and is willing to do whatever it takes to help you out! She also does her best to find a trip that fits your budget. We will definitely be using Donna again in the future!
Thank you Sarah for sharing your previous trips and experiences with me as your dedicated travel advisor!! I am honored to continue to send you around world!
Fantastic experience: Donna is amazing! She made our honeymoon trip a memorable one AND stress free. Her communication and response time is amazing, and she truly has your best interest and wants/needs at heart. We will definitely be using Donna for all future trips!
Thank you Faith and I wish nothing but the best for you both and as I stated, looking forward to planning many more memorable trips for you!
Fantastic experience: We used Donna at Lone Star Travel for our recent trip to Iceland. She was Fabulous! Very attentive, and walked us through the process step by step. It was a pleasure working with her and we will use Lone Star Travel again!
Thank you so much Tricia for your kind words. I can't wait to see where in the world your next trip takes you both!
Fantastic experience: We had an amazing trip to Paris and London thanks to Donna. Every detail was taken care by her. She booked hotels, flights, tours, transportation and even had public transportation passes for us if we choose to use it. We will definitely use her again.
Dear Nancy, thank you so much for your kind words, keeping relevant in the travel industry is so important to highlight that experienced travel consultants offer so much information and value to your precious time off with family and friends. Can't wait to plan your next adventure.
Fantastic experience: Thank you Donna for assisting us in arranging our recent trip to Barcelo Maya Palace. Not only was your knowledge of the area spot on your relationship with the resort was extremely helpful. You went the "extra mile" for us and made the trip to celebrate our anniversary AND my father's 80th birthday truly memorable. I'm a seasoned traveler and I thought I knew the "in's and out's" of traveling to Riviera Maya. I'm in the minor leagues compared to you. Your recommendations made all the difference. Thank you again from me and my family. John Matthews Melissa, Texas
Thank you John for showcasing how valuable using a travel professional is vs trusting any .com site for your precious vacation time. Looking forward to sending you and your family away for your next milestone birthday or anniversary!
Fantastic experience: Donna was excellent to work with. She went out of her way to help me join my family on their vacation that they had originally booked through Lone Star Travel. She replies very promptly to emails and is passionate about travel, which she wants to share that passion with others through her work. Thank you again Donna!
Thank you Christy that was so kind of you. I know your family will have the most memorable time in London and Paris!
Fantastic experience: My husband and I used Donna last year for the first time to plan our vacation to Riviera Maya. It was our first all-inclusive, adults only, and our first time back to Mexico in over 30 years. She understood our desire for gourmet food and we were thrilled with her choice. We loved where we stayed, but our first night, there was an issue with noise from a wedding being held outside our room. When we heard there was a another wedding going to happen our second night, we tried to get a new room on our own, but couldn't, so we called Donna, who spoke to her contacts at the Hotel, and not only did she get us a new room, but an upgrade to the most beautiful ocean view suite I have ever been in. We booked the same trip a couple months ago, and the week before our arrival, Donna emailed us that she already reached out to her contact at the Hotel to request a quiet room for us. Even though we understood there was no guarantee we would get into the "quiet" building, we appreciated the extra steps she took on our behalf. Unfortunately, there was an unexpected death that precluded us from taking this trip. We had purchased the trip insurance that Donna recommended, so we emailed Donna, and she immediately canceled the trip, air, etc, and we were refunded the entire cost of the trip, less the insurance cost. Donna is a professional. I like that she has been to these places, knows people at these places, and handles any situation for her clients that might arise. We highly recommend using Donna for your travel plans. Thank you, Donna.
Dearest Susan, thank you for your lovely review! I would go to the moon and back for my clients and take each and every trip I plan very seriously and make certain from the beginning to the end you and each client is well taken well care of. When you are ready to rebook, I will do my best to work my magic again for you both!
Fantastic experience: Booking with Lone Star starts the beginning of stress free travel. It allows you to focus strictly on Rest and Relaxation. Now that's what I call a vacation!
Thank you Stephanie for sharing your experience while booking with me! Lone Star Travel aims to go above and beyond your expectations!
Fantastic experience: We had a wonderful trip. The room was amazing, especially the balcony! Such great views and so very comfortable. We spent a lot of time there in the early evenings.We even had dinner out there our first night. The food was exemplary. Even the room service food was good. I think Unico has the best Salmon I have ever eaten. It melted in my mouth. There was a nice long beach in either directions so we could take our beloved stroll down the beach. There was a section on the beach without rocks so we could swim to our hearts desire. Russell and I always know that whatever resort we choose it will be a wonderful trip because of your assistance. We know we will be in a beautiful hotel that meets all our requirements and has an amazing beach, not to mention you always send us to places with the best food! Ann
Thank you Ann for your lovely review of my services. I do aim to please and as you know, my clients are treated like family. All my best and look forward to planning your next adventure!
Fantastic experience: Donna helped plan and pick out our Honeymoon trip. It was relaxing, perfect weather all week, beautiful and everything we could have asked for. Neither one of us had done an all inclusive before, but are definitely already thinking about another one. Excellence El Carmen in Punta Cana had everything we wanted. Everyone was very friendly everyday all day. We did not do any excursions as we did not want to take away almost a full day of relaxation, we did go parasailing and rented a personal speed boat (same trip) which was the only time we left the resort. The room was perfect, bigger than what we needed but it was our honeymoon and I plan on this being a one time deal lol. Just wanted to say thank you to Donna for setting this up for us. I am not sure how we could have ever picked a resort with just doing research online as the pictures did not do justice. Thank you again and you will be my first point of contact when we decide on our next trip together.
Thank you Brian! I am so thankful that you allowed me to plan the most memorable trip as newly titled Mr. and Mrs. you will ever take. Let me help you both make more memories and explore the world! All my best!
Fantastic experience: Donna at Lone Star Travel is the best! We had some issues with a cancelled flight at the beginning of our trip to the Dominican Republic. It was late on a Friday night and Donna not only got us another flight to keep our vacation plans in tact, but helped with some suprises along the way. Our vacation was fabulous and Donna Alkarmi is one savvy and awesome travel agent! We will definitely use her again.
Thank you for your kind words Russ. I am always looking out for my clients and know what is possible with certain airlines to get you to your final destination, safe and secure. Congratulations on your ANNIVERSARY trip and here's to many more!
Fantastic experience: Donna was a pleasure to work with and planned our 17 day honeymoon to Italy and Greece. She was extremely knowledgeable and patient during the entire process. The trip was perfect and we'd gladly work with her again in the future!
What can I say Justin, this itinerary was challenging with many moving parts, but it was a joy to put together for you both on this most SPECIAL trip, your ONE and only Honeymoon! Thank you for trusting me for this special adventure you both shared.
Fantastic experience: Donna has been our agent now since 2016, and she never disappoints. She's organized at least 5 major trips for us, and we've never had an issue. The hotels are very well picked, the transfers to/from the airport are always perfect, and the tours and supporting activities are exactly what we're looking for. All I have to do up front is provide destination details and a budget, and then she always puts together the best trip. Most recently, she built a trip for over 2 weeks for my wife and I at various cities along the Mediterranean coast, and it had everything we were looking for. It was the perfect balance of culture, exploration, great food, and relaxing on the beach. I'd highly recommend getting in touch and asking her to help with your next trip. It will take the stress out of it and allow you to enjoy your vacation to the fullest.
You are the best James! Thank you for sharing your experience working with me to the public! I appreciate you trusting me with your precious vacation time and allowing me to create the perfect trip for you both!
Fantastic experience: Our 72 Destination wedding guests had a fabulous time at our June 15th 2018 wedding in Playa Del Carmen. Donna and Cheryl helped with all our bookings and they did awesome. They worked with us granted our wedding wishes along the way. My guests felt so special and welcome by everyone. Some of our wedding guests were a little hard to handle at times but Donna and Cheryl tackled all hurdles and remained as sweet and helpful as possible. These ladies were available during crazy times such as late evening or during the weekend and promptly answered any call or email. I higly reccomend these ladies and Lonestar Travel to book your Destination Wedding or jujusa quick getaway/family vacation.
THANK YOU so much Martha. Your family was actually a lot of fun and some of those hurdles (transfers) were on our side, but you were all so sweet to work through those last minute changes. All the best and I look forward to working with you and your family on future get aways! All my best!
Fantastic experience: Our trip to Mexico exceeded our expectations on every level. From my very first interaction with Donna, she demonstrated her care and concern for understanding the needs of our group, and the experiences we had while traveling confirmed at every step that she not only understood our needs but, had the keen ability and knowledge to know how to meet them. Everything from the initial trip planning process to the actual trip itself was seamless and made for an unforgettable experience. Thank you so much Donna!
Thank you so much for sharing the importance of using a travel agent, especially me! Looking forward to planning your next group trip to an equally dreamy beach!
Fantastic experience: I found Donna on a Google search on a Saturday. I called and left a voicemail, not expecting a call back until Monday. She called back just a few moment later. She asked several questions about what I was looking for, budget, etc. About an hour later, I had about 5 destinations to choose from that were within my budget. She gave me several days to decide without pressure. When we selected our destination, The Royal, in Playa Del Carmen, she took care of each and every detail. About 2 weeks prior to our trip, Donna sent a travel packet with every detail, and a helpful fact sheet about the Cancun Airport. So detailed, she even told us what our driver would be wearing! This really helped relieve any stress and concern about traveling to Mexico. Our driver was with Lomas Travel and was so friendly. When we made it to The Royal, we were greeted like kings and queens. The resort was absolutely amazing! Great location, right on the beach, and a block from 5th Ave, which is famous for shopping. The food and beverages where to die for. There was never a time that I went with out a tasty beverage in hand-the service was fantastic! We also booked two excursions with Lomas Travel. Well worth every penny. They got us to and from the excursion safely and with ease. We never had to worry about how we were getting back to the resort. On that note, there was never a time in Playa Del Carmen where I felt uneasy. With the bad wrap it has gotten here lately, we were concerned about travelling there. Even when we ventured off the resort, we felt safe. I would feel comfortable taking my children to visit. We will definitely go back! I will never book another trip on my own. From now on, I will use Donna for her expertise! It was by far the easiest and stress free trip my husband and I have ever taken!!
Thank you SO much Shannon for your stellar review not only for your kind words on my behalf but putting the general public to rest on how safe you felt while visiting Playa del Carmen, Mexico. I would never place any of my clients in harms way and glad you trusted me enough to take the plunge! Look forward to planning many more trips for you and your family!
Fantastic experience: I found Donna through a local Facebook Group site and she came highly recommended and now I know why! Every single detail of mine and my husbands honeymoon was absolutely perfect! She explained everything in detail and we had zero questions due to the extreme detail of the whole trip. From flight, to transportation, to the resort - blown away!! We stayed at UNICO in Riviera Maya and we will DEFINITELY be returning, with the help of Donna of course! Highly recommend and will always be a client of Donna with Lonestar Travel!!
Thank you for your lovely review. I like to think I am relevant in my industry and will continue to travel, visit resorts and make the best connections in these destinations for you and all my clients! This is SO important in the travel industry to have the clients know exactly what to expect and to assist them along the way to have a SMOOTH, carefree getaway! All my best!
Fantastic experience: Lone Star Travel is awesome. About a month after we booked a trip to the Dominican, we got an email saying they found our trip cheaper and rebooked the trip to the new lower rate. Saved us $300. We will continue to use Lone Star Travel in the future.
This is a FREE service I offer, if I see a hotel go on sale AFTER you applied deposit, I will modify and pass the savings onto you, my clients. I was SO glad I was able to offer you an even better deal!! Thank you for your kinds words.
Fantastic experience: My wife and I and over 50 guests booked our destination wedding through Donna and had an amazingly smooth experience. Donna is very knowledgeable and provides options catered to you. She was always prompt to answer the multitude of questions we had throughout the whole experience from start to finish. Thank you for finding such a spectacular resort for our big day!
Thank you so much Jarrell...you and your families were a joy to work with! Now, time to plan that anniversary trip! I am on it, Italy in May 2018!
Fantastic experience: Donna is AWESOME!! She took care of every aspect from booking the trip to checking out of the hotel. Even checked up during our trip to see how everything was going. My husband and I stayed at The Royal in Playa del Carmen last week and we could not have imagined anything better for our Honeymoon! Everything was perfect. The staff is warm, friendly and most accommodating. The restaurants are to die for, we even tried a few at the resort next door that we had access to. The pool was awesome and so much fun. We went to the lobby show every night after dinner. We traveled to Tulum and Xel-Ha on our last day, which was just the cherry on top to an already perfect stay! We will definitely be booking again for 2018!!!
Dear Allie, thank you for your kind words. I love matching honeymoon couples with their personalities and knew after chatting with you exactly which resort would be best suited for you both. Looking forward to planning your future anniversary trips or just quick get aways! All my best and congratulations....Donna - Lone Star Travel
Fantastic experience: Donna planned a trip to Maui for us in April 2017. it was absolutely amazing! We loved every minute of it! The hotel location was great. Amazing snorkeling right off our hotel beach. swam with turtles, tons of fish and an octopus right off our beach! I would recommend staying there again and would recommend Donna in a heartbeat!
Dear Shellie, thank you again for allowing me to plan your special getaways, ready to plan for 2018?
Fantastic experience: Donna was a huge help in planning our vacation. We had been researching for months and she was able to offer her expertise and extensive experience in Mexico travel. She made herself available to offer travel tips, restaurant tips, etc. We highly recommend her.
Dear Sean, Mexico is one of my favorite places and was happy to share my tips and experiences with you. That is my JOB! =) Looking forward to planning your next getaway.
Fantastic experience: Excellent experience. Two of my travels to Cancun/playa del carmen, including my engagement, have been booked through Lone Star Travel and it has been an excellent experience.
Thank you Andres, I was happy to help you plan and execute your romantic engagement on your last visit to Cancun. Let me know when you two are ready for your 1st Anniversary trip!
Fantastic experience: Donna did a wonderful job with our trip to Cancun. During our time at the Hyatt Ziva, the room was incredible, the views were gorgeous, and the service was excellent. Plus, our flights and airport transfers in Mexico were a breeze. Thanks again to Donna and Lone Star Travel for a truly memorable experience!
Thank you J.D. for your kind words. I love nothing more than hooking up my clients with the best views at the most amazing resorts and a seamless vacation.
Fantastic experience: I've worked with Donna twice now and she's been a god send! First time, I had to switch a passenger last minute and she was able to do this without me worrying ! Where she booked us was beautiful, and we had no issues. Second time I had to cancel due to medical issues and she was able to get my refund and call everyone for me without hassle! I definitely recommend using her as your travel agent rather than paying for something online and have to pay all at once ! With Donna, you can make payments at any time before the due date and gives you a good window to plan ahead!
Thank you Hillary for knowing the value of using an experienced travel agent! I am in this business because I love what I do. And in your case, if plans should change, know that I will always have your back. Thank you for your referrals!!
Fantastic experience: Donna at Lone Star travel is absolutely amazing. My wife and I were wanting to go to Europe for our Honeymoon and didn't know where to start. I called around to a few travel agents in Dallas and never received an email or a call back. The ones we did talk to i never really got a warm and fuzzy feeling. Especially traveling overseas. I called Donna at Lone Star travel and she answered my call the first time and responded to every single email there on out. She was very professional and had no problem answering our 50 questions. We had no doubt that she was going to make this our dream honeymoon. We gave her a list of places we wanted to go and our budget. She built our entire 14 day trip around that with lots of different options. It was so painless and easy. It also helped that she travels over there each year and knew exactly where to go and not to go. From the moment we left on our trip Donna was checking in on us to make sure everything was going well. She even helped call the airline when we thought we were going to miss our connecting flight and kept us up to date when we landed. I do not think many travel agents personalize their service as she does. Our trip through Europe was amazing. We were blown away with how detailed everything was at each destination. The hotels, the tours, the guides and the drivers... If you want a Travel Agent that knows her stuff and will craft you an amazing vacation then Donna Alkarmi is your woman. There is no doubt every trip going forward she will be involved. Thank you Donna!!
WOW Daniel, you are so kind! I love what I do and was so glad I was able to make your 1st trip to Europe truly memorable. I remember your delayed flight and I was already looking up back up flights should you need to go to Plan B. Just glad it ALL worked out! I enjoyed the photo's you shared on my Lone Star Travel Facebook page, keep them coming for years to come!
Fantastic experience: We have nothing but the very best to say about Donna and her services!! We used her to book our dream honeymoon to Italy - and it really was a dream come true!! Every detail, from the driving services to the use of porters for luggage, was arranged to the T. The hotels were stunning, in the best locations, & the amenities were a bonus. The added tips in each city for our custom tour were also very helpful, as well as the detailed itinerary for each trip - e.g., "you need a taxi to get to __ - it will take __ minutes" - and it was SO helpful!! The arranged tours were exactly what we had wanted, & well organized down to the exact details of meeting places, etc. We will absolutely be recommending her services to friends & family, & definitely call on her again for future trip planning!
Hi Lorien! SO glad your dream honeymoon to Italy was perfect down to the last detail. I strive to make sure all my T's are crossed and i's dotted to ensure you have nothing to worry about except what souvenirs to bring home.
Can't wait to see what country you two are wanting to explore next!
Fantastic experience: Donna is a fantastic travel agent. She helped my wife and I book a wedding anniversary getaway. She was easy to work with. We shared our wants in a resort, she shared her recommendations and she took care of all the planning. It was a stress free experience and the trip exceeded all our expectations! Highly recommend!!
Hi Timothy! As many of my clients, you were a referral from a lovely couple in Massachusetts, your parents! So glad to be able to help clients from all over the US with the same goal, the perfect vacation.
Fantastic experience: Thank you, Donna, for your help and hard work planning a HUGE (60 guests) destination wedding at the Hard Rock in Punta Cana. We had a wonderful trip!!! We would definitely contact you in the future with our travel needs.
Thank you Frank! Your family and friends were so much fun to work with! Sometimes it is a challenge getting all the wedding guests from all over the US to the same place with little or no problems, but your group arrived as planned and seemed you all had a wonderful time. Looking forward to future family or solo trips for you!
Fantastic experience: Five stars are not enough to thank Donna for all her hard work. From beginning to end and even after our trip we received top notch service from Donna. Her service, expertise, and attention to detail was amazing. She listened to my wants and needs, she did her homework and she gave us the most amazing trip of a lifetime. Not just for myself, but for 30 of my family members. Not only did she take care of our flights and hotel package but our excursions and my daughter's "destination quinceniera" as well. I would highly recommend Donna's service to anyone looking for a memorable trip. I will definitely be using her for all future trips as well as my next daughter's quinceniera. Sincerly, 30 definitely happy customers.
You were all SO MUCH FUN to work with. Thank you SO much for sharing the beautiful photo's of the Quinceriera, the smiling faces of you and your daughter warmed my heart. Let me know when you are ready for your next adventure.
Negative experience: The only reason I created this profile was to write this review. When I came across Donna’s site while looking for a travel agent to help us book our destination wedding, I became very excited. Not only was she local and had a ton of experience traveling but she had great reviews. Unfortunately that was not our experience. While she did provide us with some good tips, resort information and advice in the beginning, once we expressed that we did not want anything lavish and were hoping to be cost effective for our guests, I feel from then on she began to show less and less interest in working with us. In our email exchanges she would respond without even answering my questions, like she didn't even read my email or care what I was asking. I understand pricing is tricky with these types of things, but we needed some guidance as this was our first time with something like this, and supposedly Donna's an expert in these situations. She was awful at providing me with even just an estimate to look at. All we wanted was to have some idea of what the pricing could look like for our guests, which we ended up having to go through each resort ourselves and do a rough calculation, since she would not help us. I had to ask about 3 times before she finally responded with some unspecific and barely helpful numbers about what the discount rate could look like. In our last email exchange, I thanked her for her response (despite her obvious lack of concern and effort) and asked her to see if a specific resort was available for the date we had set and what the deposit was. SHE NEVER RESPONDED. Extremely rude and unprofessional to just not respond, especially with something that she informed us should be a priority in choosing the resort. We had met with her in person AND exchanged almost 20 emails with her prior so a complete non-response was absolutely negligent and disrespectful.
Dear Megan, I am sorry you thought I was not answering your questions to your liking, but as I told you in our 1st conversation that we were too far out to give you pricing, I can only give you proper pricing 10 months prior to departure as that is when the airfare and hotels are loaded in the system, and you were more than one year out before your ceremony. I did give you an estimated price, but told you we would revisit this when we got closer.
Fantastic experience: Donna -- thank you so much for booking our honeymoon, staying on top of alerts and updates and for being super professional! We definitely recommend your services! Thank you also for noticing our flight had been delayed -- we would have missed our connecting flight if it wasn't for your speedy rebooking response. LOVED our vacation and will be using you again in the future!
Hi Sarah,
A small part of my service is monitoring my clients flights for exactly that reason, I don't want to see you stranded. Thank you for sharing your experience, that is very much appreciated!
Fantastic experience: We had a great trip to Antigua recently and Donna could not have provided better service for informing us on what to expect and guaranteeing an excellent experience and vacation. I wouldn't hesitate to use her professional and responsive services again real soon. Thank you!
Thank you for your kind words. I like to think I treat all my clients like family.
Fantastic experience: Donna helped us arrange our wedding at The Royal in Playa del Carmen and everything couldn't have gone any better. We had over 40 guests attend with us and she personally booked every couple. We even had a few bad weather issues and she worked diligently and communicated with everyone to get them rescheduled and everyone made it in time! She was great and has great advice on the resorts she works with. I would definitely recommend Lone Star Travel and Donna and will be using her again for future vacations!
Dearest Tara, your group picture is one of my favorite on the beach of The Royal, that you SO much for sharing it with me. You are correct, the weather was getting dicey, but glad we got everyone there to enjoy your SUNNY wedding!
Fantastic experience: My husband & I just booked our 10 year anniversary trip through Lone Star Travel and Donna helped make this one of our BEST vacations we’ve ever had! She booked us at Secrets Maroma - Playa Del Carmen (Adults only - all inclusive)! Everything from our flight to check-in was perfect! She arranged non-stop transfers and requested an upgraded building (which we got). Her professionalism and contacts at the resort were extremely appreciated! At the hotel, the service was amazing, concierge very professional & helpful, room was beautiful, hotel property was truly breath-taking and food was fantastic! Donna recommended we use Apple Vacations for any excurstions. The Apple folks were very informative and we loved the excursions we choose! All in all, if you are looking for a travel agent, we highly recommend Donna at Lone Star Travel!
Fantastic experience: Dear Donna, Our European trip was amazing! I want to thank you and Sona for putting together such a great itinerary. The hotels you selected were great, and always near the center of the attractions. In addition, the personal guides really made the trip so enjoyable and we learned so much history and interesting facts about all of the famous and historical sites. Another great aspect of our detailed itinerary were your suggested excursions on our own. With the information you provided about the attractions, we were able to see the most notable sights in each destination, and we really liked that you tailored the suggestions to our interests. Visiting 5 countries with 11 different destinations, I can't imagine trying to do this trip without your guidance. Thanks for using your expertise and connections to make it a trip of a lifetime. Terrie Rattan
Dearest Terrie,
You challenge my skills every year and I truly look forward to them every time. You are one of my favorite clients as you think outside the box and want to venture where the local people go and experience their culture, which is my favorite way to travel. Thank you for trusting me each time!
Fantastic experience: Donna, I want to thank you for whatever it was that you did to make this a perfect location for my daughter’s wedding! The rehearsal dinner was yesterday on the beach, and they did a fantastic job. They have really tried to work with us the onsite wedding coordinator has been extremely attentive to the details of the whole process. We are extremely pleased with the way it’s turning out so far, they’ve made everything work so far, this is the kind of service I expected from them and you! Thanks for your help, and I’ll keep you posted on any developments, but for now, it seems like the ceremony will be just perfect!
Hi Amanda,
I know when you arrived no one anticipated the construction of the swim up rooms that led up to the gazebo for your daughters wedding, but I was so glad to get a hold of the owner of the resort quickly so he could figure out a remedy for you and your daughter. The trees and scrubs he brought in to camouflage the orange fencing was beautiful! Possibly prettier than just seeing the side of the building which was what was there in the 1st place! LOVED the pictures....thank you so much for sharing.
Leave your opinion about Lone Star Travel:
Lone Star Travel appears in the following listings:
Other travel agencies that might interest you
Ski Daddy
AAA Frisco Insurance and Member Services
Keene Luxury Travel
Add your travel agency to our directory for free
If you manage a travel agency and want to appear in our directory, add your company information and you will be able to appear completely free of charge.