AAA Lower Burrell Insurance and Member Services

Fantastic experience: Ashley and Amanda are absolutely THE BEST! Efficient, professional and competent and they both do so with a great personality! Thank you for helping me today with my cousin from Boston! Much gratitude for the both of you!

Fantastic experience: Very friendly and helpful staff.

Positive experience: Nice people. But really need better trained at their positions and responsibilities.

Fantastic experience: Friendly & kind. They were all very personable and worked so well together.

Fantastic experience: 5 starts for Amanda who was so friendly and got everything done.

Fantastic experience: Just needed to ask a simple question and was helped promptly. P.S. dial 0 during the automation to ring through to a person.

Fantastic experience: Had Notary work done here and they were great. Extremely helpful and answered all of my questions.

Fantastic experience: It was alot faster than the dmv, the workers are super sweet, and everything was done in one place!

Negative experience: Called and confirmed we were coming in and 10 mins later there was a sign on the door that they had to leave. Then walked in after calling and no answer to employees inside no customers and was told they couldn't help me with a title transfer and had no idea.when their title person would be back. Not helpful at all.

Positive experience: AAA Is Great If They're Not Busy ! They Can Pretty Much Do Anything That The DMV Can Do !! If You're Not A Member It Costs A Few Dollars More But They Are Convenient !!

Negative experience: no one answers the phone except for the auto message system and i spend hours waiting before it hangs up with the dial tone noise. I hate that!

Positive experience: Great place to go to by boat. Food very good. Happy hour from 4-6 week days.

Fantastic experience: Good service

Positive experience: Stay is good but not knowledgeable on some of the services they offer

Positive experience: I haven't been to this location in years

Positive experience: She was ok with the service

Fantastic experience: Sold a car and needed a titled transferred, had a AAA membership and thought wat the hey let's see if they do it and by golly they do and it's cheaper then going to a notary!! They were so helpful and very patient with me bcuz this was the first time I sold a car in the state of PA. They walked me thru everything. Then I bought a car and came back to the same office to do my title bcuz of the excellent service I received the first time!!! I even bought a road Atlas to start planning road trips hehehehehe

Fantastic experience: Great customer service

Fantastic experience: Triple A plus for life ..that is if you like having comfort knowing you can call for help when you need it...

Fantastic experience: I love going there...it's a 5 star business...Shan is really nice and the other girls are so knowledgeable...finally....great rebuild

Fantastic experience: They are very helpful with everything my car's need and have great prices

Fantastic experience: Dawn went out of her way to help me resolve my car registration issue. I will definitely come back for future needs.

Fantastic experience: Mrs.Chalmers is very professional. Helped me with a myriad of issues. Highly suggest her. Also, clean place. And has many hand sanitizing stations to ensure cleanliness during this pandemic. Very nice. Jim Mott ✔

Fantastic experience: The ladies there are awesome very informative and polite.

Negative experience: Came here on a Saturday morning and had two people ahead of me. Was told to sign in and then go back outside and wait. There was no one to sign in, and I asked for one when they had a mi it's. They notary inside got irritated and brought one up. She stated it would be an hour and a half at least, and if that's not good okay " there's a notary up the street". Not what I would consider a professional attitude at all. I have two local AAA offices in my area and their employees are super friendly and professional. BTW I tried to call this office 14 times yesterday during business hours and always got a generic mailbox. What a shame!

Fantastic experience: The place was Immaculate they were enforcing social distancing they took care of my issues immediately and accurately and I also purchased a year membership because of the way they treated me.

Negative experience: First time registering and transferring our car title last year and the staff who handled us does not seem to know what she's doing. She keeps asking her co-worker about this and that. Didn't even bother to tell us that we'll then have to wait for our new car title within 90 days to be in the mail. To make the story short, we followed it up after 3months because it has not arrived. They told us it was probably lost in the mail. The thing is, they put in our address wrong in the system and made us pay for re-issuance of a new title. They did gave us a discount for being a member, but its not the point! Btw, getting a membership from them isn't worth it. You can get roadside assistance with your car insurance provider like State Farm or others.

Positive experience: Friendly staff

Positive experience: Helpful and friendly workers

Fantastic experience: Great place always helpful staff!

Fantastic experience: Went to the Lower Burrell office. The ladies were nice and efficient. ( Thanks they were quite busy, phones and people waiting.)

Fantastic experience: Friendly Professional Staff and they know their stuff! Thank You AAA!

Positive experience: The place was super busy and there was no number system to know who was next. When we finally had our turn with the notary, she was saying she had no idea what she was doing, which wasn't very reassuring. She also over charged us and it was a fiasco getting the refund. In the end we did get the documents notarized but not after a bit of a hassle.

Fantastic experience: They were very helpful.

Negative experience: Came here to get a picture for my passport. There were four people in front of me and somehow they told me it'd be a 45 minute wait so I went to Walgreens and got done in 10 minutes instead.

Negative experience: They Messed Up!

Fantastic experience: Friendly and helpful staff.

Negative experience: It is terrible that PA allows any business to collect extra money from us for something that they make us have (tags, title, registration). It feels like such a rip off and a scam. We were coming from out of state with two vehicles. AAA needs the titles and we don't have them as our vehicles are financed. So first AAA wanted to charge us $15.00 for each vehicle to send a fax to our lender requesting the title. You feel forced to join because it is cheaper to get your tags and registration if you are a member. They are very slow. There are 2 people that handle tags and it is far worse than any DMV. There was two people in line ahead of us and we were there for over two hours. Find a different place to go to even if you have to drive to Cranberry. Whatever you do, do not go to AAA unless you are already a member or enjoy paying fees and slow service. UPDATE- Two weeks after we got our tags from AAA, registration and paid for everything, they called and left a voicemail saying that they forgot to charge us for the tags and that we need to bring them more money. I spoke to Tim the manager in Greensburg to let him know what had happened in this office and that was a waste of time. He couldn't care less, instead he was like he is "sorry" it happened but I owe the money and I have to pay it even though it was a mistake on their part because it is state fees he cannot waive them. I wonder what I will owe next and how much. It feels very shady to me and doesn't look good for a company that I am brand new to.

Negative experience: I won't even talk about how their service is a scam, and the worst in the industry, you can Google that yourself. But I will talk about this office in particular, the staff is uninformed, they practically force a membership on you, and it feels like you walk into the 1990's when you are here. No sense of customer service or technology (I couldn't even email them information, I had to bring in actual paper.) Stay away from this office, and stay away from AAA which has somehow inbedded it's profits with required documents you need to operate a vehicle in PA.

Negative experience: Staff was rude bordering on incompetent.

Negative experience: For the life of me, I can't believe I keep renewing this membership, wow, I must be dumb. Worst response time, always request is lost of there was another emergency, even on mobile app, email says response time 60 minutes, then 2 1/2 hrs later they show, AAA, there is no excuse why customers and not taken care of as is expected by your service, member for over 7 years, I can get the same or better service thru my insurance coverage, with better time. I pay for 4 members a year, I think this may be our last year for it.

Positive experience: Okay

Positive experience: Staff is very helpful, they need adopt ticket number to organize the line better.

Negative experience: Slow

Negative experience: Two computers available for Department of Transportation. One person working on a Friday . 2 in travel. No one needs a map thanks!

Negative experience: one of the worst!

Positive experience: Very helpful.