Navan

Negative experience: **Extremely Disappointed - Urgent Resolution Needed** As the administrator in my company, I stayed at a hotel for 6 nights using Navan, expecting the $500 reward for spending $500. Unfortunately, my company was wrongly flagged as a scam, preventing me from earning the reward. Despite promptly emailing support, I only received a delayed response after my stay, causing significant stress. Additionally, I had to manually book my trip, adding unnecessary hassle. Navan's errors have severely impacted my experience and trust in the service. Given these mistakes, I firmly believe Navan should honor the $500 reward.

Fantastic experience: Excelente lugar

Negative experience: Terrible experience

Negative experience: I have been using Navan for the last 2 years for business reason. I experienced so many issues and so little sense of urgency in solving them that I am really sick of using it. Their contact centre tends to blame the airlines for everything. Based on my experience of two years, I suggest not to use it.

Negative experience: It’s easy to search and book but customer service is awful. There is no phone support for changing reservations or questions about reservations, only poorly executed chat. The chat agents are worse than talking to a bot. I have had to use the chat to get questions answered multiple times and it’s always an excruciating 30-60 minutes to get my issue resolved when a 5-minute phone call would do. How much is your time worth? Are you really saving your company money by selecting this as your corporate travel platform? If you never make changes, it’s decent, but god help if you ever do change your plans.

Negative experience: Not transparent with personal trip booking fees. Checkout and Invoice shows my local currency, but I was charged in USD due to the reward redemption which is fine except that they charged some "charge fee, which is applicable only for non-USD redemption". On top of that, I was only informed the full rewards credit can't be used and only a partial amount was used when making the booking by their finance team AFTER i contacted them about the amount charged. Save your time and book on other booking platforms for personal trips to save on unwanted hidden "charge" & conversion fees where the amount at checkout is exactly what is charged to your card.

Negative experience: Horrible customer service! Purchased a flight under my daughter's name, their system somehow switched it to my name. Due to FAA rules, tickets can't be transferred. I had to cancel and receive a credit, which wasn't the priority...just getting my daughter's flight. So I booked directly thru airlines, which I should have done originally. Four months later, I attempt to use that credit and purchase a flight home a few months in advance for Thanksgiving. Now they want to tell me I can't use the credit for that! CROOKS!!!

Negative experience: Unable to change flight online even though they claimed there was no change fee and I would only pay the fare difference. No matter what flight I selected it inevitably said "An error occurred." I had previously tried to contact support a few days ago because the prices of some flight options weren't showing up and I was assured I would not be charged $25 because it was a technical issue on their end, but they charged my card anyway and I had to email them and send a screenshot of the charge before they refunded it, so I'm reluctant to contact their support again re the above error and have to again fight to not be charged for an error on their end. The last time I contacted support the agent also quoted me a ludicrous price for the change I was asking for that was almost 100x higher than the prices shown on their website and app, though neither the website nor the app actually let me change my flight so I guess those prices were fake anyway. Overall it seems like an ok platform to book your business travel (I'm sure there's worse enterprise software out there) but don't expect to be able to make any changes more than 24 h after you book regardless of whatever policy they claim applies to your booked tickets.

Fantastic experience: Awesome

Negative experience: TripActions doesn’t allow me to change my flight because a bug in their system. After waiting for 90 mins and customer service gave me a much higher quote. I don’t wanna make the decision at the scene and he told me I have to go through the same waiting time to book through customer service. What a terrible service!

Fantastic experience: This was such a seamless booking experience. I love how it showed my which of my colleagues had booked what flight and what their seats were if they were on my flight!

Negative experience: I received an "offer " from the company for a "free Amazon card" just for seeing a demonstration. I was slightly interested as travel agents are a dime a dozen and we are looking for real travel solutions . 6 days 3 demonstrations later … I said I really can't take this any farther . It is not a value in my eyes. ( granted I was looking to see a demo and it was all selling little demo ). Guess who got no Amazon Card ? three demo's and 0 follow through . Customer fills promise TripActions doesn't not a company experience I want to repeat.

Fantastic experience: Very very Professional receptionist....

Fantastic experience: Awesome environment

Fantastic experience: Good People and very accommodating.

Fantastic experience: Arrived as night staff was coming in. Delayed helpful lady who was happy to assist me. Very good service!

Positive experience: [UPDATED] Got some bad customer service experience related to my flight bookings. However, their CEO finally reached out to me and I am happy with the resolution.

Fantastic experience: Smart people working there!

Fantastic experience: It is so refreshing to use a corporate travel tool that actually provides one place to find flight/hotel options that are better ($/timing/location) than what I could find searching across the internet. Well done!

Fantastic experience: I've used this to book my parents' travel to the Bay Area from Hawaii over the past year. Super easy to use and intuitive. It pulls the best prices too. 2 weeks ago we had to cancel one of the hotel bookings which was nonrefundable and Elaine was super helpful in making it happen. Have also had other issues resolved quickly by Jen, Sirena, Krizia. Other companies would not have gone to great lengths to help me. They really care about making sure you have a good experience.

Fantastic experience: Easy to use, great deals, and the best customer service you will ever get! Thanks for making my corporate travel so simple!

Fantastic experience: I’ve worked with other corporate travel options on my travels in the past and TripActions is easily the best choice out there. The booking and on the road experience is easy, modern, and even proactive. The last time I had a late check in the wrote me in the morning and let me know they had already confirmed the hotel wouldn’t give my room away. A nice touch!

Fantastic experience: Greate service and company

Fantastic experience: Love the incentive program! Was able to buy a majority of my Christmas gifts with the Amazon rewards I earned.

Fantastic experience: I’ve been using TripActions for over year and it has saved my life. The platform is beautifully designed and user-friendly, the support team is extremely responsive and helpful, and the hotel/flight options are unbeatable. Very impressive idea/company!

Fantastic experience: Best support ever. Setting new standards in corporate travel.

Fantastic experience: I use TripActions for my companies travel and it’s been amazing! I get rewarded when I book below certain amounts, my company is saving money too. They have a great inventory on hotels and flights! You can’t get a better deal anywhere online (better then Expedia!), this is seriously a no brainer! Thanks customer support for calling my hotel ahead of time and letting me know my flight was delayed and setting me up with a sooner flight, y’all rock!

Negative experience: Dreadful, what started as an attractive offering has now turned into one of the most frustrating and unprofessional customer experience. TripActions inability to deal with issues which are the essence of their business model is simply astounding, their methodology is to deflect responsibility on providers and to ignore all communications in the process hoping that the issues at hand will magically resolve. It’s now been over three months and TripActions as yet to demonstrate any intention to resolve the issue or simply engage with all the parties concerned.