AAA - Coeur d'Alene, Idaho

Negative experience: They are closed for business

Negative experience: This organization’s inability to communicate and do a basic Google My Business profile update created major issues for me. As of today it says it’s open with hours posted. But I showed up to find a sign on the door that it’s been closed for over 3 months. If I’d known this, I would’ve applied for an International Driver’s License more than a week before my trip. $120 later, I got one through rush service. What a disservice by a declining organization.

Negative experience: Google maps still shows this location is open. It is closed permanently.

Negative experience: Unreliable and unavailable when most needed. Was stranded late at night, after trying to get the app to work, being told the wait time for a return call was an hour, waiting for over an hour for a return call, I gave up and called friends for help. As a single woman, I need to know that when I pay for safety and reliable help, I will get it. The cost for this service is not worth this kind of stress.

Negative experience: My Dad and I called because the battery in my car wouldn't start. We were told that someone would be at our location (with a new battery) between 1 and 1 and a half hours. Two hours later we tried calling customer service, but could not get ahold of anyone. Finally, we sent them a text. No response until 15 minutes later. It said a representative would be contacting us. Instead of a representative, I get a call from a local towing company. I asked if he had a spare battery in case mine was dead and couldn't be jump started. He said he didn't. He also said he was about 15-20 away from our location. It took 3 hours for help to arrive when we were told an hour and a half. We have never had atrocious "service" like this before. We are beyond furious with our "service" tonight. No service is more like it. We had to be saved by a local towing company. What if we had been in an unsafe location? I would give zero stars if I could.

Negative experience: Been with them five years and the refuse to change my tire . They say AAA doesn't carry bottle jacks and i have to buy it myself . Why wont they buy the right equipment ??? Also refused to help me the last three times i called , this is why you pay upfront then get nothing in return . SCAMMERS !!!!!!

Positive experience: People very friendly and helpful. I was looking for a specific type of RFID document travel carrier. They had more wallet/passport type but not what I was looking for.

Fantastic experience: Jennifer A+ Travel consultant

Positive experience: Fast and convenient.

Fantastic experience: Jennifer did a glorious job for us. Vancouver at it's finest.

Fantastic experience: Very helpful staff

Negative experience: They've got a loophole to use for every scenario so they don't have to pay. Car in a wreck? Too dangerous to tow somehow. Car stuck on highway? Too dangerous to come tow, might get run over trying to help. Gives you a warm feeling when you get it but a terrible one when you need it. Would not recommend this region or company in general.

Fantastic experience: They don't do passport services but they do photos and they were quick and efficient

Fantastic experience: Syafiq Fuller was so kind helped me get set up with a membership he was knowledgeable, kind and funny. Made me even more excited to be a member. Highly recommend calling them if you are looking for a membership.

Negative experience: If AAA CDA offers you Safeco auto insurance, say NO. Safeco is not there to help you. What should have been a very simple task for an insurance company turned out to be impossible.

Fantastic experience: Wonderful customer service - adding 2 family members as associate members!

Fantastic experience: Best insurance guys ever!

Fantastic experience: Curtis Fritz with AAA Coeur D Alene recently helped us obtain business insurance. He is very professional and efficient and made sure everything was written correctly for our specific business. Curtis was always available and eager to answer all of my questions as the process was unfolding. Highly recommend!

Negative experience: Wow, I’m Shocked at the Positive reviews. I’ve had Triple AAA For decades and when we moved to Cda about 9-10 Yrs. Ago they said I couldn’t have the Nationwide AAA Anymore, treated me Worse than a Redheaded stepchild and actually caused me to be so angry I quit them after more than 30 Yrs. For my Family, Business, Employees etc. but I really do miss AAA. Maybe they’ve gotten smarter or better or Maybe they actually want my business again. I’ll have to check them out and See if they treat me… like they used to.

Negative experience: Never have called us back. Going through someone else

Fantastic experience: We had an unexpected flat tire this morning while staying in Post Falls. We weren't able to change it ourselves and called AAA. Huge shout out to Matt who arrived on time, diagnosed the cause and helped us get a repair so we could get home.

Fantastic experience: Shannon Goodman is a top notch travel agent. I wouldn’t use anyone else. She is professional, responsive and thoughtful.

Fantastic experience: David Weeks is the man to talk to about insurance. The years of experience was a huge help with how confusing insurance can be. He is knowledgeable and patient even when you ask a million questions. David is an asset to your company!

Negative experience: Can say your better off saving you annual fees . If you use your AAA service once a year or less then save your money. Just pay for your own towing. I’ve used service twice now since 2018 and first time took 2 hours before they were there. Now on second call which happens to be my 18 year old daughters car and have been here for 2 hours . Ended up calling back to see what was going on and they still didn’t have it dispatched. So it could take another 1-4 hours to get to her. I’m in disbelief because I carry this service for piece of mind for my family. And picturing my daughter on side of road isn’t the serviced i called for. Save your money.

Fantastic experience: Insurance agent Curtis Fritz does a great job and is really on top of things. He is very thorough and makes doing insurance easy. I saved alot of money using him and would definitely recommend him.

Fantastic experience: I have known Curtis Fritz for a long time, he has always been good to me. Contacting him for my insurance needs has been the best move I made. No matter what time I reach out to him he is always there for me. He is professional, friendly and just an all around good person.

Fantastic experience: Shannon at the AAA office in Coeur d' Alene office was very helpful, when we needed information. Very easy to call, respond quickly back to their customers!. A great business.

Negative experience: Absolutely the worst towing experience I have ever had and yes we have a membership for 11 years. My starter fried so we called AAA to tow it back to a shop, they told us the tow truck would be there anywhere from 5 minutes to 2 hours, reasonable timeline. No we sat with a dog and child on a 90°+ day in direct sunlight for 3 and a half hours before a person even showed up and they didn't even send a tow truck! They sent someone to jump my car, so we had to wait an additional hour for a tow truck to even show up and by that time all auto shops were closed. Worst service I have ever dealt with, seriously would have been better off just calling an actual tow company

Fantastic experience: Great place for travel information

Fantastic experience: Staff is great and very helpful

Positive experience: Haven't used yet. Will wait and see.

Positive experience: Not enough useful info on the website.

Fantastic experience: Professional

Fantastic experience: Had my keys locked inside my rig, Spencer the reliable showed up 5 minutes later and got it open in the matter of seconds! Thank you!

Positive experience: Triple A Plus is easily one of the best investments that everyone should make

Fantastic experience: People on top of on top of the things a great place to have your business done while you're traveling

Fantastic experience: We use AAA for travel planning and obtaining international currency. The staff is wonderful. Always so helpful.

Fantastic experience: Susan was so pleasant and very helpful. I have gone to AAA Coeur d Alene sevetal test for travel assistance and they are always great!

Fantastic experience: Super helpful. Great folks to work with planning a bucket list adventure!

Positive experience: Went twice in a year for passport photos. Told camera was not working both times.

Fantastic experience: Kevin was the most professional tow truck driver I've ever had. If he was my employee I would make sure and keep him.

Negative experience: Travel agent refused to answer my calls after redirecting me to a travel group that designs custom tours.

Fantastic experience: Great service

Fantastic experience: Was very nice and helpful. Was good experience. Her name was Shannon Goodman.

Fantastic experience: Bought travel insurance...great deal. Also has a great travel accessory store.

Fantastic experience: I shop there all the time. Your staff is excellent, friendly and professional

Negative experience: August 16, 2018 11:15 A.M. through 11:45 A.M. I stopped at the Coeur d'Alene, Idaho location to confirm a lodging offer I made or to see if they could assist me with a better plan. There were two customer service personnel and what appeared to be two Travel agents. I made them aware of my needs. They only smiled and did not even tell me how long I would be waiting. One Travel agent finished with her customers and proceeded behind the customer service desk. She never came to me to assist. This is totally unacceptable. I pay my annual dues and expect some form of service even if it is to notify me of a delay This didn't even happen. I will not use them again and recommend others to seek out a better travel agency. Chuck Kolb

Fantastic experience: We always ask AAA to assist us with our travel plans whether driving cross-country or traveling by air. They are very helpful, knowledgeable, courteous, friendly and take the time to work with us in scheduling travel plans to fit our needs. We have continued confidence in AAA to provide the best of service. Thank you AAA!

Fantastic experience: This office is so helpful. Love the service. I was planning a trip into Canada and they even mapped it out.

Fantastic experience: Great staff and very informative and helpful. I joined AAA because of the staff at this location.

Fantastic experience: Dede was great! she was professional and prompt!

Fantastic experience: A very good presentation by Viking Tours. The presenter knew his topic and presented it in an entertaining way. We will seriously consider Viking in our future travel plans. Joe & Mary Foti

Negative experience: If you have the time, go get a truly custom insurance from an insurance company that will actually work for you (the customer) than working for themselves. I do not recommend AAA CDA.

Fantastic experience: I was extremely pleased with the store location, the interior lighting for us who have vision challenges and happy as a clam with the kindness and service your employees and associates demonstrated. I received more help and materials to take with us on our trip. If I can't find a place to eat or sleep shame on me as the details were graciously given. I have certainly told many people of this wonderful place. Please extend my gratitude to all the nice folks at the Coeur d Alene office GREAT job. Dave Dobbins

Fantastic experience: The staff at the Coeur d'Alene AAA are fantastic. They have made several trip plans and reservations that are always 5Star all the way. We'll be back soon. Thanks for everything.

Fantastic experience: Great customer service!

Fantastic experience: In a word EXCELLENT! This office has a very friendly and efficient staff. We'll be back again to take advantage of all the great services.