AAA Houston Insurance and Member Services

Negative experience: It is IMPOSSIBLE to get the phone's AI to connect you to the LOCAL office you are calling. It keeps connecting to the NATIONAL number. Why provide a local number of you can't talk to local people

Negative experience: Just found out these clowns were changing me for a policy l asked then to stop the end of August, and they didn't stop the billing till November. Keep away from these crooks

Negative experience: Very bad service. I changed my home insurance to AAA after receiving decent care on auto insurance. It was very cumbersome to come over as a new customer. A few months in I received a notice in the mail that they're revoking coverage despite me having an executed insurance binder and receipt from Docusign. I was working through Quentin who is very hard to get ahold of. I have sent many emails in which he did not respond. When I tried to email his manager, I could not because he has his email misspelled in his signature. I left voicemails for Quentin and his manager but they did not return them so I had to call in and only got through when I called through the national switchboard. I will recommend that no one use AAA and that they definitely not use this branch.

Negative experience: Just wanted to share this review i made since yall were unwilling to work with me on my insurance rate when i came in last month. "I've had to store my truck because my last insurance company, AAA, more than doubled my rate when my policy was to be renewed, even with no accidents or tickets or any negative marks on my driving record. I have had my truck in storage for over a year now. " Just to let you know, I found somebody else for insurance.

Negative experience: Trash insurance charges u fees for no reason

Fantastic experience: I am the type of person that always read the reviews on google so I decided what places is best to go or get a service. In the past I had 3 different insurance 2 of them very high rates and even though I have a clean record,never have a ticket and always paid on time I guess that didn’t matter to them . So i finally realized triple AAA provides car insurance. I have been with them for 1 year and I so glad I made the decision to become a member. Is worth it paying for this membership specially for all the benefits they provide. From the beginning the person that help me was very helpful and easy to deal with it . He understands what I need it and also didn’t give trouble like other insurance when I requested to add a other member to my insurance. I made the best decision on choosing them . I got a hit and run this year and thanks god we have full coverage. we didn’t got the plate from the other car so end up paying for my own deductible but they provided me a rental without extra charge while my car was getting repair . Also was on a Sunday and we didn’t wait to long for them to towed my car . A few weeks ago I left my car keys inside and they came to help me fast service. I completely recommend triple AAA they are the best . I drive in peace knowing I have a reliable car insurance that is there for me when I need it . So don’t loss your time and money with other insurance. Pictures of so many places I have drove without worrying . Because I have a reliable insurance.

Negative experience: Auto insurance agents provide poor service because they "try hard" to provide a higher premium and do not save you money. Even giving one star is generous. The auto insurance agents are boastful and claim they save more money than the 1-800 AAA service. The agents and the manager are aggressive. No paperwork is given unless you ask for it.

Negative experience: The people in this office are very nice, however AAA deserves a zero for what they are doing to their customer base, which consists of motorists. During the current sesdion of the Texas legislature they camr to lobby for several anti motorost bills which included a 20 mph urban speed limit which could be posyed without a traffic stidy,, variable speed lumits, a moleage tax and others. . Thos organization wjile providing decent service os lobbying against you. Look elsewhrrre for toying

Negative experience: No la recomiendo les gusta robarle a las personas en lo personal no me avía dado cuenta y de mi cuenta de cheques le quitan lo que no se a acordado me lo hicieron por muchos meses no los recomiendo

Negative experience: Waited over 3hrs for an ETA to tow my truck and still no ETA. AAA ain’t what they say it is.

Fantastic experience: Just got my international driving permit and Ms. Joyce was very kind and helpful! Thank you so much!

Fantastic experience: The staff was very kind with me. I went to get an IDP, but I didn't have my passport picture with me. However, the staff waited overtime for me until I brought one back.

Fantastic experience: Very helpful friendly staff.

Fantastic experience: Great company, I will stay with them for life.

Positive experience: Service is good, and I would give more stars but their plans offer far less towing coverage becaue of the greedy overpriced towing racket in texas

Negative experience: Don't use these people. They will slice up your policy to the point of being worthless. They also will try to bill you for things you didn't approve and send it to collections. Its a total scam.

Fantastic experience: Nice agent

Fantastic experience: Leonard is #1 Agent

Fantastic experience: Muy buena atención de los empleados

Positive experience: Was just checking

Negative experience: very bad service

Fantastic experience: Very knowledgeable and helpful with my needs

Positive experience: Very friendly and personable staff.

Negative experience: Very dissatisfied

Fantastic experience: Always friendly and great service

Fantastic experience: Very efficient in getting my international drivers license! Thank you

Fantastic experience: Great service and great savings. Wouldn't insure anywhere else.

Negative experience: Run from AAA insurance as fast as possible. Extremely unhappy with the coverage I got for the price. Went with a different company. When they actually answer their phones, they put you on hold for extended amounts of time, tell you they need to speak with your husband because they need his approval. So done with this company. We were on the policy together. I don't have time for this.

Positive experience: It was very difficult finding the locating, not directly on the main road but in shopping complex.

Fantastic experience: Good customer service

Fantastic experience: Nice service!

Negative experience: This is a very terrible insurance business, they mislead people. Believe me, I’m not talking only for my self. Senior!!! Beware of AAA insurance. 0 stars.

Fantastic experience: Good

Fantastic experience: Dude was very prompt and professional

Fantastic experience: Great customer service.

Fantastic experience: Very nice people fast service

Negative experience: My quote was very high

Positive experience: Helpful ang friendly staff

Fantastic experience: Helpful tips on trips

Positive experience: Good help

Positive experience: Is on of the best insurance company.

Negative experience: The very worst customer service starting with their manager.

Positive experience: I just went and got my passport pictures. She took two pictures because I didnt like the first one. She was really professional and offer me help for my future traveling. The picture have poor quality but it was free because im a premier member.

Negative experience: I wish I give them zero. I went there to get passport pictures and the behavior of the attendant was as if she is doing a favor to me. When confronted about the quality of pictures, she started saying its complimentary service. The fact is complimentary service comes because of the membership. I don't understand what the agents don't understand that.. Update: The branch manager called to check on the issue and apologized for the behavior and assured that this type of behavior will not happen again. I hope this improves the behavior at the location soon.

Fantastic experience: Great insurance people

Negative experience: I had the most horrible experience getting insurance with this company. After the agent had me signed a contract the main office sent me a correction letter that my quote need to adjust bec the agent forgot to add info. I told them I don't agree but instead of helping me they said they can't do anything about it. So I decided to keep my insurance with them to avoid penalties. I signed a new contract for affordable due N add more vehicle, after a week they sent me another letter from the main office that the agent forgot to put another info. I complained n they cant do anything about the agent mistake. They just want you in after you signed contracts you're screwed. I will just let god handle those who cheats and god lead good drivers in a good insurance company.

Fantastic experience: love this place