AAA Charlottesville

Fantastic experience: Donnie was able to quickly load my car onto the truck and tow it to my desired mechanic. He was Friendly and knowledgeable and even taught me a trick to use on my car.

Fantastic experience: Very helpful staff, I always get my international drivers license here.

Fantastic experience: Andy did a great job helping us plan our trip to Canada and saved us a lot of money on International auto collision insurance.

Fantastic experience: Good customer service. Well informed staff.

Fantastic experience: Super friendly people Good service

Fantastic experience: Mana Welsh and Steve the, Operating Manager, were absolutely amazing!! Mana was so efficient, knowledgeable and kind!! We truly adored her!!

Fantastic experience: Mana Welsh was very helpful, knowledgeable, and accommodating.

Fantastic experience: Arrived within 10 minutes of my phone call to unlock my car

Fantastic experience: Very helpful and courteous , even though I wasn’t a member :)

Positive experience: Local amazon pick up spot. Easy, convenient and safe place to get my packages

Negative experience: This place is trash and service sucks!

Fantastic experience: Very responsive and helpful

Fantastic experience: We always use AAA travel services. Mana is wonderful! They are a great source of information.

Fantastic experience: Awesome customer service. Very helpful and friendly all while being professional.

Fantastic experience: I love AAA. I have had them since I was 17 and lived in California. I still have them now and I am 66 in Virginia. They have always been there for me and the roadside assistance people have gone above and beyond what was expected.

Fantastic experience: Very responsive even tho I’m not a member. Purchased a transponder for toll payments-Ez-pass. Very helpful in instructions.

Fantastic experience: Fast efficient, the staff are friendly and know their stuff. I have a premium membership and have really appreciated the service.

Fantastic experience: Well staffed and efficient. Good service

Fantastic experience: Caitlin Hoerman (AAA Charlottesville, VA), assisted me in updating 'Membership' issues on 3 Aug 22/3:14 PM. Very polite and competent. Thank-you Caitlin! You're the best!!!

Fantastic experience: Really helpful

Fantastic experience: Service was excellent. No wait time. Actually it was a pleasant experience.

Fantastic experience: Saved my AAASS again!

Fantastic experience: I drove my car to Charlottesville to get it closer to home to use my 200 mile towing allowance and within the next hours the tow truck arrived at my location and loaded my car. My precious vessel was not harmed during transport and was deliver to my mechanic 200 miles away the same day. Please please please keep up the great service to your customers, it's greatly appreciated! I also made sure to tip the tow truck driver, because his hands took care of my car!

Fantastic experience: Great customer service plus you can purchase an ezpass from them

Fantastic experience: People here are courteous and helpful,

Fantastic experience: Very helpful staff with phenomenal customer service!

Fantastic experience: Very fast.

Fantastic experience: Excellent service, Thank you!

Negative experience: Unsatisfactory still waiting on a general manager

Fantastic experience: Got quick pleasent and efficient help

Fantastic experience: Very helpful and nice associates. Even got a few freebies because I got there early... smoke detector, Frisbee, key type covid door opener, apron, dice calendar from Carnival. As they said, early bird gets the worm. Happy travels!

Fantastic experience: Our stranded Alan Farmville my truck had stop working in a set a Wrecker and got my truck back on the road

Fantastic experience: While I did not visit AAA, I spoke with a very nice man named Steve. He got us all hooked up with what we needed. It was great to hear a human on the other end of the phone!! Thank you! :):)

Fantastic experience: Here in the Shenandoah Valley, Nate from the Waynesboro location quickly responded to my call. He was efficient, courteous and very helpful. I greatly appreciate and recommend his manner and service.

Fantastic experience: Friendly service. I needed a notary and it was free for members

Fantastic experience: Excellent service, I called asking for tickets for Luray and a gentleman named Steve answered. He was so pleasant and enthusiastic to help, it made my day! We later dropped by to pick up some tickets and he remembered me calling. He even pronounced my name correctly (it is a tough name to pronounce), so impressed. The entire transaction took less than five minutes. Great location, and great employees. If you are looking to get tickets to nearby attractions, and are a AAA member, check this place out. One of the best perks out of the membership.

Positive experience: I have received prompt and professional help from them.

Positive experience: Excellent service, get them to provide you with maps marked with the best route. Make hotel reservations, check out the area around the hotel they will stear you clear of bad areas.

Fantastic experience: Got international drivers license!..

Fantastic experience: Wonderful service, really accurate with time management and overall a nice experience with an overall general outlook.

Fantastic experience: AAA at its finest

Fantastic experience: Mana is definitely your go-to travel guide! I scheduled an appointment with her a few weeks ago unsure what to expect, since my husband and I were not exactly clear on our travel plans - Rome or Greece. I emailed her before the appointment providing a few ideas on our interests and "hopeful" outcomes, and really wasn't sure what to expect with the appointment. However, we arrived and she had books, maps and complete itineraries ready for us to review and help narrow our goals. She took all the time we needed to discuss our options and we walked away completely informed and blown away by her wealth of knowledge, unbiased guidance, and patience! This was our first experience using AAA travel assistance, and we will definitely do so again with Mana! We can't thank her enough for her help!

Fantastic experience: They issued me an International driver's license and I wasn't even a Triple A member I used to be an AAA member

Fantastic experience: Good food. Great draft beer and priced right. For a UVA person this is heaven.

Fantastic experience: Mana is amazing. My wife and I will only book our trips with her. Friendly staff and great location.

Fantastic experience: An excellent staff.

Fantastic experience: People are great and the service is outstanding.

Positive experience: Always helpful, friendly staff!

Fantastic experience: Went in to get an Ez-Pass. Super easy and didn't try to sell me an AAA membership.

Fantastic experience: I just called in, waited two minutes for someone to answer, and was treated in the most professional manner by an attendant who told me the exact information I needed.

Negative experience: Unable to get through to the retail store. I wanted to ask about travel item I had seen in their shop.

Fantastic experience: Didn't have to wait and she was amazing at all the information I requested

Negative experience: on hold for over 25 + min on 5-6-15 at 2;50pm