AAA Grants Pass Service Center

Negative experience: Horrible communication. Never returned phone calls. Never called back to review our home or auto policies. AAA Grants Pass Service Center attempted to renew by sending many emails requesting payment. There was no interest in helping us. When I was rear ended they were useless in coordinating with the other insurance agency. I received the correct information as who to deal with from the auto body shop! They also completely messed up with the auto rental that we needed after the accident. I finally had to call an 800 number to cancel the policies. I give one star because the person I reached at the 800 number was efficient and helpful with the refund. We are thankful they did that well. Avoid this agency.

Fantastic experience: Very friendly & helpful people.

Negative experience: The local AAA was able to assist us in finding a mechanic shop that won’t rip you off. Apparently it’s tricky around here. Edit: unfortunately this turned out to not be accurate. Not sure there is a competent mechanic in Grants Pass (and/or an honest one), and this was confirmed from more than a few locals that drive to CA for trusted work/warranty service.

Fantastic experience: Took care of us and saved us a bit of money. Good people.

Fantastic experience: Went to get maps. Very helpful

Fantastic experience: Great service, only waited 15 min. to fix a flat. Plus difficult placement of spare in my Toyota van. Professional yet friendly, saved my day plus a few laughs. Good people!

Fantastic experience: Very helpful service

Fantastic experience: I always get great service at this location.

Fantastic experience: Excellent customer service!

Fantastic experience: Excellent

Positive experience: Road side assistance

Fantastic experience: I like AAA a good business and I like it because I can get my home in my car very good service and I'll be going there for a while okay have a good day bye

Fantastic experience: Great job

Fantastic experience: Excellent phone service and personal help at the counter. Excellent as always.

Fantastic experience: Got my membership in less than 20 mins. The help was very pleasant! Great experience.

Fantastic experience: I went in to purchase a small item and was assisted by knowledgeable last

Fantastic experience: Joined by phone. Did not go to the establishment. The ladies on site were friendly, and informative.

Negative experience: Nobody returned my call

Fantastic experience: Great experience purchasing Insurance for our RV, and auto! Our agent Kathy was awesome!

Fantastic experience: Excellent help with trip planning!

Fantastic experience: AAA is always great. I don't have a branch where I live but have kept my membership for years. When traveling and I see a store I always drop in. Staff are terrific.

Negative experience: I would give a minus 3 if possible. When I have more time I'll explain.

Positive experience: They couldn't help me cuz my AAA is from California!!

Fantastic experience: Very good help with insurance needs and saved money! Thanks

Fantastic experience: The local Insurance agent was very personable, luckily I had all the information she needed and within 24 hrs she returned my call with a quote. Very satisfied!!

Positive experience: We have been roadside assistant members for years. We just put our motorhome on the membership. Very easily done & Heidi was very helpful & great to work with.

Fantastic experience: Very helpful to help me, by writing down on a piece of paper. Hopefully there Will be a pad and pen or pencil to communicate with a deaf person.

Fantastic experience: Thanks so much for your help. I enjoyed working with you. Everyone was cheerful and upbeat. I know that is harder to do these days....

Fantastic experience: Very nice people are very helpful.

Fantastic experience: They are helpful. Not pushy. They've got great travel ideas and items to make travel easier.

Fantastic experience: Very helpful

Fantastic experience: Fast friendly service for my passport photo

Fantastic experience: Absolutely great steak cooked Perfectly! Seasoned just right. Food Coma!

Positive experience: Nice people

Fantastic experience: I went in to buy Disney tickets for myself and my family. The staff was very courteous and professional. They were able to answer all of my questions.

Positive experience: Very nice agents and I say it's a great deal to be part of AAA.

Fantastic experience: Great customer service. All sorts of services for International travel.

Fantastic experience: They represent several insurance companies so they can shop the best prices

Negative experience: Requested in person Trip Tix one month ahead of trip and rep failed to take our request seriously, never put in the request, ignored request when we again followed thru several more times and then tells us didn't think we really wanted the Trip Tix!!!! Then tried to pass the request after 3 weeks into this month on to Texas center who would mail it to us AFTER the trip! Tried to tell us to just stay at relatives along the way, which there are NONE and then tells is to use an app, which we don't have the memory capacity on our phones for, and even the manager at the Grants Pass office not returning our call. NEVER had such incompetence and disreguard for member service request as I have had here. And found out staff continually over last 5 1/2 year's also didn't follow thru with yearly requests to see if we could save money on our car insurance policy, saying couldn't offer anything better until I personally requested again appointment with my agent and got a better quote and said didn't know I had been requesting quotes every year. Seems she never got the messages. What kind of customer service is this?

Fantastic experience: Always good about answering questions and getting us same day assistance in store for little things.

Fantastic experience: Best places to go on vacation

Positive experience: Thanks ladies of the AAA office in grants pass, pie at Beckies was amazing. Thanks for the tip

Negative experience: Wait time always

Fantastic experience: Friendly people, very helpful

Fantastic experience: We we're on motorcycles and needed an Oregon map, stopped in and the ladies were absolutely wonderful to work with, they we're informative and extremely helpful. Thank you ladies for your help. Jack Hennessee, Cullowhee, NC

Fantastic experience: Nice staff and well-efficient service. No crowd either.

Negative experience: Horrible service, worst AAA I have ever been in

Fantastic experience: Very helpful ladies.. recomend their service always.. :)

Fantastic experience: Ask for Heidi. She provided great service with great humor. An enjoyable experience.

Negative experience: Tried to get insurance on a new 2016 car. Sounded like a real good quote to start with (and I stupidly let them have my credit card number too early), but when they' finalized' the insurance premium, the amount they originally quoted me no longer applied. They wanted more, so I said "No thank you" - but unfortunately they had 'accidentally' already charged my credit card before getting my OK for the higher amount. This is when the real hassle started. It was suddenly my problem to go through a lot of paperwork, and headache to cancel the policy. Terrible service, unbusiness-like insurance company. I got excellent insurance from Pemco, who were awesome when a deer jumped into the side of my car.

Negative experience: I wish I could give less then a full star, terrible service and after I called to put a hold on my insurance for my Toyota Tacoma 4x4, they told me I couldn't do so. So I had to cancel my policy after just paying my monthly payment, when I requested a refund for the month, I was told that it would be sent to the current address. I called back after to get a new quote for a Subaru Forester, and they quoted me $30 more then I was paying per month for a 4x4 truck. Does not make any sense whatsoever. Then I finally got the refund check, it was for $8.32 when I had just payed $105. Why even send me the check you stupid f*cks? Ripped me off, I would literally recommend any other insurance company ever, they wouldn't even give me roadside assistance when called upon. TERRIBLE!

Negative experience: Worst experience I have ever had with an insurance company (and I had a different insurance company mess up my birthday 3 times)! Every time I talked to anyone over there they either lied about something, didn't know what they were talking about, screwed up the paperwork, misspelled crucial things (my name, email, etc) or transferred me to the wrong people. I almost lost almost $1,200 through them 2 months AFTER I cancelled my policy and again they didn't know anything, kept sending me in loops and were overall really ignorant or just plain rude and stuck up about everything. DO NOT USE THEM! *I don't know if all Triple As are this way, I am only speaking from experience through the Grants Pass Triple A Brokerage.