AAA Colonial Heights
Information about AAA Colonial Heights
23834, Colonial Heights
Opening hours
- sunday: (closed)
- monday: 9h-18h
- tuesday: 9h-15h
- wednesday: (closed)
- thursday: 9h-18h
- friday: 9h-18h
- saturday: 9h-14h
With one-on-one expert advice, our insurance agents will work with you to customize an insurance policy that fits your individual needs. Our experienced travel agents give you personalized recommendations and will handle all the travel details from vacation deals to bookings and stays. Our travel and insurance agencies are open to Members and the general public. And your local AAA Store can also help you with driver license renewals, international driving permits, passport photos, travel insurance, attraction tickets, and more. Amazon Hub Counter located within this store.
AAA Colonial Heights: Reviews
Negative experience: Roadside assistance : I been waiting since 12pm to get my car towed 2 miles to my home. I talk to 3 customer service rep and they all told me different information. Then the tow company they use are so rude and disrespectful
We apologize for the inconvenience you experienced with our roadside assistance, Lafitte. As you have posted a review for AAA Colonial Heights, that does not offer roadside assistance we will escalate your complaint to the Member Relations team to address your concerns. For secure communication regarding this process, please email us at [email protected] with your name and the link to your review. Thank you.
Negative experience: my boyfriend was waiting 6-7 weeks for his car back for a engine change when it should’ve taken 2- 2 1/2 weeks TOPS. at first there was a faulty engine which is understandable but they said they had the new engine for the past 3 weeks and haven’t returned the car. unacceptable.
Hi Savysavannah, we would like to get in touch with you to find out more. At your convenience, please email us at [email protected] with your name while referencing this review so that we may reach out securely. Thank you.
Fantastic experience: Travel agents are great
Thank you for the five stars!
Fantastic experience: Very helpful & friendly- used them many times for travel & AAA service!
We're delighted to hear you were happy with our service! We pride ourselves on delivering excellent customer service, and we're happy to hear the team hit the mark for you. Thanks for taking time to share this with us! We appreciate your business and look forward to your next visit!
Fantastic experience: ALWAYS helpful!
Thank you for the five stars, James!
Fantastic experience: Stopped in just to ask solely about Disney tickets. They didn't have anything for what I needed. But they were super nice and helped inform me of some other things for my trip. Were knowledgeable. Thanks!
We appreciate you taking the time to write a review about your recent experience with us, Ashley. We pride ourselves on delivering excellent customer service, and we're happy to hear the team hit the mark for you. Thank you for your business! We look forward to assisting you again in the future!
Positive experience: No complaints
Thank you for the feedback, Michael.
Fantastic experience: Patrica our travel agent with AAA is amazing!! When we plan our cruise vacations- she is our go to- she is so knowledgeable and wonderful to work with!
We're delighted to hear you were happy with our services, Julia! We'll make sure the team gets your shout out and we look forward to seeing you again in the future!
Negative experience: Very professional...
Thank you for alerting us to your experience, Harvey. We would like to get in touch with you to find out more. When convenient, please email us at [email protected], so we can reach out securely. Thank you.
Negative experience: Called first, was told given wrong information regarding 2 things I went for and have to go to Hull St.
Hi Rita, we would like to get in touch with you to find out more. At your convenience, please email us at [email protected] with your name while referencing this review and the location you visited, so we can reach out securely. Thank you.
Fantastic experience: Great good. Amazing service.
We're delighted to hear you were happy with our service, Shelby!
Fantastic experience: Easy in. Polite lady. Got what I needed
Thank you for the five stars, Rich R!
Negative experience: REF 100278 LEFT ME ON SIDE OF ROAD FOR 12 HOURS AND STILL CANT FIND TOW TRUCK. DONT USE. VERY INCONSIDERATE. BEWARE BEWARE BEWARE INFERIOR SERVICE
Fantastic experience: Got a triplicate for a trip out west.
We appreciate the 5-star rating, thank you!
Fantastic experience: Very friendly staff. Willing to help you out
Thank you for the five stars, Kimberley!
Fantastic experience: We came here to get some documents notarized and as part of your membership, it was free. We didn't know and it was a nice surprise. We have not established a bank account here in town, so that was not an option. The staff were very friendly and cheerful and happy to help.
Thanks for taking the time to rate your experience, Orlando! We pride ourselves on delivering excellent customer service, and we're happy to hear the team hit the mark for you. We appreciate your business and look forward to assisting you again in the future!
Fantastic experience: Pleasant.. relaxing..
Thank you for the feedback!
Fantastic experience: Visited on Friday to obtain an EZ Pass transponder for an upcoming trip. Vicki was the person who initially greeted me once I entered AAA. She helped me with my purchase and asked if there would be anything else I may need, like maps, ect, after verification of my membership. Very pleased with my experience and will visit again.
We're delighted to hear you were happy with our service! We'll make sure the team gets your shout out and we look forward to seeing you again in the future!
Fantastic experience: Nice, helpful, courteous folks!
Thank you for the five stars! We pride ourselves on delivering excellent customer service, and we're happy to hear the team hit the mark for you.
Fantastic experience: Bought an EZ Pass.
Thank you for the five stars, Paul!
Fantastic experience: William was very polite, not only with me, but with the gentleman that was in front of me. The gentleman was headed to some type of reunion, very confused about his membership and William was so kind, patient, and compassionate with the man to help him understand his membership. it's the type of scenario that if one of my elderly parent were in, I would want someone like William to help them through it.
We're delighted to hear you were happy with our service, Brad! We'll make sure the team gets your shout out and we look forward to seeing you again in the future!
Fantastic experience:
Thank you for the five-star rating, Teresa! We appreciate it!
Fantastic experience: I needed a new battery and called in and spoke with Kayla. She was very kind, patient and knowledgeable. She is a huge assest to the company!
Thank you for the five stars, Selma! We are thrilled to hear Kayla took great care of you and we will happily pass along your praise.
Fantastic experience: It was a very comfortable and smoothly coordinated pick up and drop off in great timely mannerism
Thank you for the five stars, Kerby!
Positive experience: The only thing good about this location is Ms. Vicki! She's very sweet and helpful!
We are sorry to learn you were not completely satisfied with your visit, Whit. At your convenience, please email us at [email protected], so we can reach out securely. Thank you.
Fantastic experience: Its AAA what's not to like.
Thank you for taking the time to write a review about your recent experience with us, Ross! Thanks for being a valued and loyal AAA member!
Fantastic experience: Real nice people
Thanks for taking the time to rate your experience, Diane! We appreciate your business and look forward to your next visit!
Positive experience: Fast service
Thank you for taking the time to write a review about your recent experience with us, Micheal! We appreciate your business and look forward to your next visit!
Fantastic experience: Very pleasant
Thank you for taking the time to write review about your experience with us, Lawrence! We appreciate your business and look forward to your next visit.
Fantastic experience: Good location with plenty of parking. The staff is friendly, knowledgeable and very helpful.
We appreciate you taking the time to write a review about your recent experience with us, Tom! Thank you for your business! We look forward to assisting you again in the future!
Fantastic experience: Always great customer service whenever I have been there for information or pay my bill.
Thank you for taking the time to write a review about your recent experience with us, Lauren! We appreciate your business and look forward to assisting you again in the future!
Positive experience: Fast and friendly service
Thanks for taking the time to rate your experience, Ranty! We appreciate your business and look forward to assisting you again in the future!
Fantastic experience: Excellent
Thank you for the five stars, Leon!
Fantastic experience: Got my EZ Pass there great customer service
Thank you for taking the time to write a review about your recent experience with us, Andrea! We appreciate your business and look forward to your next visit!
Fantastic experience: Went for a international driving permit and got it quickly and painlessly. The staff was very nice and helpful.
Thank you for taking the time to write a review about your recent experience with us, Chris! We look forward to assisting you again in the future!
Fantastic experience: Love A A A get your insurance here
Thank you for the five stars, Brenda! We appreciate your business and look forward to your next visit!
Fantastic experience: I came to see a storage unit and Lisa Lopez was the best, so friendly and helpful. I will definitely be renting my unit here next week.
Thank you for taking the time to write a review about your recent experience with us, Brittany! We appreciate your business and look forward to your next visit!
Fantastic experience: Great service
Thank you for taking the time to write a review about your recent experience with us, Denise! We appreciate your business and look forward to your next visit!
Fantastic experience: Karen Walsh at the Colonial Heights store is absolutely a Gem. Our trip that she organized was absolutely amazing. She listened to what we were looking for and she came through for us. It could not have been better. Thank you Karen Walsh.
Thank you for taking the time to write a review about your experience with us, Elena! We are thrilled to hear Karen took great care of you and we will happily pass along your praise. We look forward to assisting you again in the future!
Negative experience: Website is wrong...place doesn't open until 9am
Thank you for bringing this to our attention, Bob! We have forwarded this to our management team for review.
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