Universal Travel

Fantastic experience: As my experience They are doing the best job . In last couple years i had multiple Trips Back home they always helped me They always find the best rate available and im happy with them .

Fantastic experience: Everything worked out great and they're prices were cheaper than others. Got exactly the dates I wanted

Fantastic experience: The best experince

Fantastic experience: Mann really helped with getting the right tickets for the dates we were looking for. Helped serve all our needs and paid attention to small details.. Thank you universal travel for your help.

Fantastic experience: Mr. Vatsal Shah has provided us professional and courteous customer service to plan our trip. We truly appreciate his help. Good prices!

Negative experience: Very rude management (Manager) i was expecting to refer them to my friends but now, i dont recommend them for anyone. They told me that they are just accepting cash.

Negative experience: Unprofessional staff,even they did not know how to handle the client.Recently my Indian evisa rejected on USA passport because these unprofessional guys applied for me

Negative experience: Universal Travel deserves a zero star if I could give them, not helpful, no attitude, i will never ever buy my tickets from them again, @universal travel manager this is what you get when you try to fight your customers

Fantastic experience: Easy access to get help for air tickets

Negative experience: I give them one star because the customer service is very poor

Fantastic experience: The phone line is a little slow and complicated but the service is great as long as you clearly cross your point. Sometimes the prices are very good as well! Misbah Rani, was so friendly and patient while I was booking an international ticket for a non-English speaker mom.

Negative experience: Difficult to communicate! During COVID our tickets got cancelled and they never gave us a refund or voucher. They stopped answering our phone calls and didn't want to help us out. Better off going with kayak or Priceline at least they have decent customer service.

Negative experience: I wish I can give them a Negative star. They have such a worst service no customer service, by chance if they attend the call then put it on hold. I bought tickets from them after bought don't get the correct information. They don't help where we can get the COVID test in limited time and specially no language information. I send many emails but don't get a response I don't want to mention the name of the lady who always said I'm busy right now I will send you an email but don't get any email. I will never go back again. It is better to buy tickets directly from the airlines or some other company.

Negative experience: Horrible customer service. Extremely rude and no resolution.

Fantastic experience: Hey Adam thanks a lot for your great customer service

Negative experience: Zero star is good for them. No customer service and not responding your call! Worst! I hope can give them zero star. There are two phone numbers and couple of address but no response at all! If you need to change your ticket you can’t. Strongly recommended not move forward with this travel agency. I wish I could rating zero star but unfortunately one star should given. If you buy a ticket it’s mean you lost your money.

Negative experience: Bad

Negative experience: Unfortunately, very poor customer service. I called them many times not able to speak with someone. I left massages, no one returned my call. either, they reached or careless.

Negative experience: Very poor customer services they only take advantage of your money. Not responding to emails or phone calls in a timely manner. the worst just the worst and unproductive customer service no wise person will buy tickets from this travel agency. You better buy your tickets directly online or do your services somewhere else.

Negative experience: The worse travel agency, if you wanna get headache go to this travel agency. Their customer service is zero star . If you guys want to book ticket just do it trough the airlines please . I don’t recommend this place to anyone !!!!

Negative experience: I had such a bad experience with them

Negative experience: Unprofessional

Fantastic experience: Oh yeah very good service hard working specially Aanchal Chopra she is very nice

Negative experience: Very rude people and unprofessional. No one answer phone call or email.

Negative experience: A very bad experience with them. They have some hidden stopped polices, so be careful. Buy your tickets online, everything is clear you don't need to go to these kinds of travel agencies.

Negative experience: Worst customer service they hang up on you they'll put you on hold for hours and hours

Negative experience: They are very rude.

Negative experience: They don’t care that your are setting there .. they prefer ph calls .

Fantastic experience: My parents and I have bought tickets and tours with this travel agency. Always good service. We do most of our passport services with them also now.

Fantastic experience: Awsome

Positive experience: Friendly staff and good prices

Negative experience: Not recommended

Negative experience: There’s employee name Anchal chopra was helping me book a ticket for my family she over charged me $300 dollars .Every time you call back she changes the price. One ☝️ of the wrost person to choose to book flights. I talk to her she said she will give me credit for $300 dollars to next ticket unbelievable they don’t want to give me my $300 back finely I have to call batter business bureau it took me 3 month to get my money back don’t go there I’ll not recommend these guys

Negative experience: one of the worst customer service i ever had. they are very unprofessoinal . keep you on hold for hours and hag up on you. laying about prices. employee name anchel very rude and unprofessional . Ammi she docent know anything about the job she's hired for. these pepole all about lying i will not recommend any one to these people..

Fantastic experience: They have the best service ever I have excellent experience with them, Aanchal Chopra was the one whom helped me changing and re planning my trip to Afghanistan

Fantastic experience: Nice customer service represanitive

Fantastic experience: I really liked customer service given by aanchal chopra. I will recommend everyone to go to her .and I will do all my future traveling plans with her:)

Fantastic experience: good anchal

Fantastic experience: Had really good experience really good customer. Aanchal helped me alot really nice lady and helpful.

Fantastic experience: I have been working with Aanchal Chopra to book tickets for my family for a while now. And it has been a very smooth and friendly experience. She always makes the best effort in getting you the best fares and deals.

Fantastic experience: I had to change my dates. And it would have cost me probably but thanks to Aanchal Chopra. She did everything for free. And endorsements for free as well. Thanks. :)

Fantastic experience: I had a great experience with Universal Travels esp. Aanchal. She was great to work with and was very responsive and got me the best deals. I would recommend Aanchal and Universal travels to all my friends.

Negative experience: They are all rude and the they don't know how to talk