AAA Hudson Valley

Negative experience: I have AAA for emergencies. My daughter can’t get our car started and it’s -2° outside.. I spent a half hour on the phone with no response.

Negative experience: I have had AAA for as long as I can remember and give numerous gift memberships each year. ***The roadside service has always been OUTSTANDING over the years.*** BUT my customer loyalty is waning because my gift recipients and I are exasperated at the number of unwanted and unsolicited mailings we get from AAA - most notably trying to sell life insurance. There are days I receive multiple life insurance mailings in one day !! I called and asked to be put on the Do Not Mail list; but the junk mail keeps coming despite being reassured it would cease. Exasperated and upset because the mailings for life insurance are pre-filled with my personal information.

Fantastic experience: Very clean , inviting and efficient

Fantastic experience: The team makes everything run so smooth. Great experience

Fantastic experience: Helpful staff

Fantastic experience: A very positive atmosphere. Everybody is friendly , Proffesional and well informed. Very helpful in planning our trip without sorting through all the noise on the internet

Negative experience: This weekend, I had the displeasure of speaking with Joann from the Latham, NY office regarding a car breakdown that nearly cost me my life and left me stranded hours from home in an unfamiliar area. After a harrowing night with no available overnight tow drivers, I called again the next morning to have my car towed. In an effort to plan ahead, I had already had my car taken to a nearby dealership and used an Uber to get to a hotel. While I understand that your policy (which I was completely unaware of) prohibits towing vehicles from dealerships without recorded consent, Joann’s response was beyond unacceptable. Rather than explaining the situation calmly, she accused me of engaging in criminal activity related to unpaid car work—an accusation that was not only baseless but incredibly insulting. I even asked if I could push my car to a different lot to avoid this issue, as the dealership would have my keys if repairs were being done. All I needed was a shred of explanation or sympathy. Instead, Joann laughed at my situation, dismissively cackling, “Well, looks like you’ll be staying in Albany a couple more days” since the dealership was closed until Monday. My car broke down on a Saturday. Excuse me? Her complete lack of empathy, support, and professionalism was astounding. I was so shocked that I hung up without saying a word. To make matters worse, Joann and this office escalated the situation further. I received sassy, unprofessional texts to my personal number when I tried to request service through the app (screenshots attached) and they even went as far as contacting AAA near my hometown to block any support until Monday. I cannot comprehend why Joann acted so petty and vindictive. The hostility in this interaction was entirely one-sided, as I made every effort to remain calm and professional—something I should not have to do when dealing with an emergency and a company that claims to provide support during such times. As an insurance company that specializes in emergency situations and assisting people in distress, the absolute bare minimum should be a respectful, understanding, and professional response. While I fully acknowledge that policies and rules exist, your representatives need to learn to put themselves in someone else’s shoes. I strongly urge you to take immediate action to address how your staff is trained, particularly at the Hudson Valley/Latham office. Joann’s behavior was not only unprofessional but cruel. A simple apology from her would be a good start, though I fully intend to escalate this matter to higher levels within your organization. I’m a 21-year-old driver, and this was my first experience with AAA. It was not just disappointing—it was absolutely foul. Do better.

Positive experience: Clean and respinsive

Fantastic experience: Very helpful

Fantastic experience: They so great to go and sometimes 2020 then go back 2024 and they have the time to talk to you and sit down with you to go on details for your issue. With a smile even though I could’ve did it online but because the attitude I came back and get it from them again.

Fantastic experience: Always friendly and helpful

Fantastic experience: Very helpful Staff and would not let me leave until problem was fixed. two thumbs down to the Clifton Park office for creating the problem in the first place.

Fantastic experience: Very helpful staff, good selection of merchandise

Negative experience: My car broke down in front if a dealership and since it was at a dealership it wasn’t considered an emergency and they refused to tow my car for me.

Fantastic experience: Friendly and very helpful staff

Fantastic experience: Came here to book our anniversary cruise! Jennie is a great help!!!

Fantastic experience: Since I was a teen till moving out of the area the service has been great

Fantastic experience: I can drive anywhere in the USA and Canada, I never have to worry of I break down. AAA is only a phone call away.

Fantastic experience: Had a flat tire today, fortunately in my own driveway! Called AAA at 4 pm, had a very polite and professional mechanic at my house in about 25 minutes, and everything was done by 4:40. Absolutely fantastic service. Thanks for coming out on a rainy day!

Fantastic experience: A good idea.

Fantastic experience: Always super knowledgeable staff. Trip piks are great. Lots af maps and brochures for members. Also,great unique travel items for purchase.

Fantastic experience: AAA is always quick and reliable. I love their services. Especially in a time of need.

Fantastic experience: Had a flat tire today! Great service! They dispatched someone right away - Dave arrived in 15 minutes, was fast and explained what he was doing. Gave me tips. Really happy with how quick and courteous the service was. Glad to be a AAA member!

Fantastic experience: Quick in and out for my purchase. Personable staff.

Fantastic experience: Good service, helpful, with easy parking, right in the middle of Latham NY

Fantastic experience: Very nice outfit attention to detail I highly recommend them

Fantastic experience: Great people. Always willing to help.

Negative experience: You have to pay more and more to get less and less from AAA. There was a time when a standard membership would get you up to a 50 or 100-mile tow but not anymore basically in time of crisis it will get you a discount on the local tow mileage rate. Nonetheless you have to have a AAA membership because the towing services operated by dealers don't really work on holidays like Thanksgiving and Christmas.

Fantastic experience: Incredibly helpful

Negative experience: Some of the representatives are rude.

Fantastic experience: We have been going there for years for setting up a vacation itinerary. They are very helpful and are always there to answer all your questions. Jennie is great to work with.

Fantastic experience: My wife and I have been members for many years and we travel many times, The service is excellent.

Fantastic experience: Thank you guys

Fantastic experience: Very friendly and helpful. Great experience.

Fantastic experience: Needed a trip map with some planned stops along the way. The agent was helpful in finding us lodging along our road. She printed us two booklets, each with a different route to our destination.

Fantastic experience: Many travel products and travel agent as well as maps and destination info books

Fantastic experience: Always helpful.

Positive experience: Only needed a notary. Availability wasn't great.

Fantastic experience: Great staff who are quick, happy, and knowledgeable! Great experience!

Fantastic experience: A great store that has all of your travel needs! The staff is very friendly and knowledgeable.

Negative experience: Don’t go to Latham office . One woman so racist. She won’t help . Her desk on the back at the right side . She so rude

Fantastic experience: Very good

Fantastic experience: Staff is always friendly and helpful!

Positive experience: Pleasant group if not always able to provide information needed.