Best of Hawaii Tours and Activities

Fantastic experience: We love to let your team know that Keith our driver for the Pearl Harbour and Honolulu City Tour, was the best tour guide that we experienced and his knowledge of the tour was A+ We value your team and look forward to returning with you guys again Aloha!! Sincerely Sherry & James

Positive experience: Easy to use

Negative experience: This business is not registered or located at 1765 Ala Moana Blvd.

Negative experience: We booked a Luau with this company back in April and the show was canceled due to weather. I contacted them multiple times about the refund telling us that they are "working on it." We are in August and still waiting for the refund. I understand that things happen and we was trying to be understanding, but this is way to long for a refund. We will not be using this company again for our future trips to Hawaii or recommend them to anyone. I gave them one start because they answer the phone every time we called.

Negative experience: Ordered lei greetings for my entire family. They were no where to be found upon arrival. I contacted them multiple times while we were on Kauai and they said that they would refund our money. It has been 6 months since our vacation and still have not received a refund. They have stopped responding. What a waste of $263. Will not ever use this company again, and I would not recommend them to anyone. I would give them zero stars, but it will not let me. Order# R120NH7

Negative experience: We booked a 7am Kayak tour with best of Hawaii about 2 months before our trip to Maui. We got up at 5am to drive an hour across the island only to find out that Best of Hawaii never booked our tour. This was a highlight of the trip that we were looking forward to and were extremely disappointed to find out we didn’t have a reservation and wasted our time. We got no communication from them after we booked the reservation that said they were unable to complete the booking and when I called to follow up they said they no longer are working with that vendor even though they are still listed on the website. I’m frustrated with the lack of communication from Best of Maui and that their response to me was that they haven’t updated their website to include companies they are still working with. DO NOT use Best of Maui for any booking any tours.

Negative experience: WARNING: These guys are NOT legitimate. They are selling tickets to activities that they have nothing to do with!!! Many times over now, I am amazed this site is still up.

Negative experience: Back in April 2020 we booked a 3 persons for the Kualoa Ranch - Two-Hour Raptor Tour. Due to the pandemic outbreak, we had to cancel our trip and had the booking cancelled and confirmation email was sent that they "refunded" the booking cost that was over $400 US. However, no money was refunded. Numerous attempts were made by email and phone calls to the company to get my money back, but they never replied or answered their phone calls. Still to this day I have yet to receive my money back! Don't trust this company and take your business elsewhere! If management is reading this, please respond to my email.

Fantastic experience: 4 stars for the reservation process (had to call hotline to get more detailed package info vs. having complete updates online); and thus had to also e-sign the credit card transaction doc because credit card info was given over phone as opposed to directly entered through an online transaction. Eva though was very helpful in emailing details and promptly finalizing transactions once my family decided on the 2.5-hour Guided Popoi'a Island Kayak Tour. Waivers are conveniently signed in advance online, and the day prior confirmation call was appreciated. About the actual day, 5 stars for the day-of tour guide Jarrod and the ease the package provided! Lunch, snack, water, kayak gear including life vests and dry bags as well as snorkel gear all included. Just arrive in swimsuit and water shoes! Shower also onsite for rinse after getting back from beach. Upon arrival, welcoming staff guided us to the waiting area where Jarrod introduced himself, fitted us to the different gear, and walked us through the day's plan while also gauging our interests and experience. He loaded the truck with equipment, drove us out to the beach park, and we followed his instructions to get out to the waters. Poor brother had to eventually kayak-tow us out past the beach currents because of the challenging weather, then gave us a walking tour of the small island. We enjoyed lunch, tidepools, and a bit of snorkeling, then kayaked back with the help of the waves this time. Jarrod, thanks for your patience and flexibility, and looking out for us! My aunt loved her first time kayaking!

Negative experience: This company is a scam I purchased 3 Jurassic Jungle Expeditions for Kualoa Ranch when I arrived at the Ranch they told me there is No Jurassic Jungle Expedition so I called Best of Hawaii Tours and spoke with Aiden and he said it's not completely wrong as my tour will pass by the set I told him that's not what I paid for and he said there's nothing he can do because Kualoa is sold out when I asked for the manager he said it was a person named Mor who doesn't take calls. Do not book or buy from Best of Hawaii they are scammers!!

Fantastic experience: Always can count on Mor and his team!

Negative experience: I was lied to about skydiving availability. I booked skydiving and then I received a phone call. I was told that skydiving is not available at that location. I asked if skydiving is available in different locations in Maui. The person who was calling me said that skydiving in whole Maui is not available at all and I can't book it anywhere. I booked it through different website and everything was ok. Why lie?

Negative experience: Due to COVID - I had to cancel my trip to Hawaii. I had reached out thru email, phone and text and the company stopped responding to me after the first of two attempts. In total I spent over a year reaching out to company 10+ times. I had begun to lose hope in receiving a refund or even rescheduling but I had found the Department of Commerce and Consumers affairs (DCCA) of Hawaii. I reached out to the DCCA and they were able to help me and contact the company on my behalf. I was able to finally able to receive a refund. It is a shame when a customer has to rely on government intervention for assistance. Please avoid and beware when booking with this company. This whole process took my months to resolve. In response to the company's message - there was no attempts made to contact me in regards to getting my mailing address. In fact, I had sent multiple texts, phone calls and emails and never received a response. The only reason I received a refund was due to the intervention of the DCCA. I have receipts of all my correspondence and can prove that no one from your company ever reached out. Please do no lead other customers astray with your false allegations. I am simply trying to assist others who are having difficulty reaching your company just as I did.

Negative experience: Scam . the refused to refund my 1800 after my trip was cancelled due to covid last fall. I called repeatedly for approx 10 weeks and finally they stopped talking to me. I got my money back when I filled a frad complain with my card holder (visa) use there own policy against them .

Negative experience: Won't refund your money when within the cancellation policy

Negative experience: I have been calling for months and have been sending multiple emails about my refund. They said i would receive it in a few days then weeks passed and they said 25 more days. Now they dont answer my calls or emails or voicemails and its been over 7 months and i still don tget my refund in which i paid aloooooooot of money on. THE WORDT!!!!! DONT RECCOMEND . THEY JUST STEAL YOUR MONEY!!!

Negative experience: It sounds like we all are getting the run. After a month of no response I called my credit card company and told them that Best of Hawaii is bankrupt. Interesting that only a couple hours later I received a call from B of H saying that I will receive my refund within 25 business days. It is now 3 months later and nothing. I’m going to call the credit card company again.

Negative experience: Before my current experience, I would have given 5 stars. Best of Hawaii has a full refund policy. Because of coronavirus travel restrictions, my groups vacation has been canceled. I have literally called Best of Hawaii over 100 times, left voice messages and sent emails to cancel my reservations of nearly $5000. They have not replied to my emails or returned my calls.

Negative experience: As others have stated in recent reviews if I could give this company a ZERO I would! I have experienced exactly the same as others here. My tour was cancelled in the appropriate time-frame due to COVID-19. Initially the indicated the refund would take about 10 days and then it went to 15 days and then.... never to be heard from again. Phone call upon endless phone call going to their recorded options only to be told that all operators are busy with other customers and to leave a message and your voucher details and they'll get back to you.... They don't. Emails either bounce back or go unanswered. Several of them on their website have been disabled or don't work. Their contact us form on their website is a joke as they ignore that too. 10 weeks later - still no refund and no communications. They get a MINUS 100 for their communications and business ethics from me. asshats.

Negative experience: If I could give a zero I would I am absolutely furious I have been calling this buisness for the last 2 weeks everyday left message and I emailed the contact on the website and it says it not a valid email I did a refund two and a half months ago and still haven’t heard anything back I have know idea how to reach this business and absolutely furious with the customer service at this business and just looking for an update on the refund I was promised but can’t even reach one person

Negative experience: We had originally scheduled the Kipu ranch ATV tour for March 18th 2020. The tour was cancelled last minute due to COVID-19 social distancing practices which was okay. I called them later to ask for a refund and they said that it would require the maximum 15 business days listed in the contract. Called back after that and they requested that it get extended to 30 business days due to the volume of cancellations. Now that time period over too and I can no longer contact them.

Negative experience: Be careful with this company, Cancelled our tour due to their lack of organisation and it is been 3 months No REFUND. We were told refund can take up to 25 business days when it was their own fault! costed us our precious day and money for nothing. How can you take 3 months to refund our own money? Called hundred times and emailed, no response at all. Such a rip off company, No values at at all.

Negative experience: As many have posted, this company is a scam. I requested a refund on March 20th after my activity was cancelled due to weather and we chose not to reschedule given that we were leaving. On March 27th, I received an email saying due to COVID, refunds would take longer to process, and could take up to 25 days. Understandable, I guess, even though we had requested a refund the week prior. It is now May 1st and the company refuses to respond to my requests for a refund. It has been 2 weeks since I filed a dispute with my bank and they have not responded to that either. This company may be good if everything goes exactly to plan, but their processes and their mismanagement of money is alarming. Total scam.

Fantastic experience: Carlos was awesome! We were booking activities on our own and, evidently booked an ATV adventure on another island! Carlos called to verify that this is what we wanted (we did not!) and he cancelled that booking for us and helped us book one on our island! He was also very personable! Thanks, Carlos!

Fantastic experience: I received a call from Rob, letting me know the Hidden Craters tour was no longer offered on the day we registered for, and he was very helpful and patient in helping me decide on alternate scheduling options.

Fantastic experience: Booking for our upcoming honeymoon, we were in great hands with Carlos. He was absolutely sensational. Beyond helpful. Very friendly. Very knowledgeable. Stress free. Good pricing. Had our best interests in mind. Cannot fault him or his high level of customer service. We're looking forward to it :)

Fantastic experience: Definitely will be using Best Of Hawaii again. Abraham was my go to guy throughout my entire trip in Hawaii. He would go out of his way to make sure all my needs were met. I had two of my buddies that decided to show up last minute and he was able to add them into my activities without a problem and with a positive attitude, which made my entire experience much smoother and enjoyable.

Fantastic experience: Abraham was amazing - he went above and beyond in helping me book my activity. Initially, he had contacted me when there were no availabilities for a package ATV and zip line. We booked the zip line and to my surprise he contacted me a couple of weeks later to try to coordinate the package! I was super excited and appreciated Abraham’s tenacity and desire to ensure that I had the best time on the island. I will update this review once I do the zip line/ATV tomorrow

Fantastic experience: I only have 2 more days here and needed something awesome to do! Abraham helped me fill my time with some amazing adventures! He went above and beyond to help my time left in this paradise fabulous! Great prices and even greater customer service. Thank you SO much!

Negative experience: We originally decided to go with a company (Best of Hawaii-BOW) to lessen the stress and have expert local advice. I was really impressed with the initial suggestions and how I presumed the agent was on top of making any necessary preparations. However, I was really concerned with both initial tours that we selected were cancelled and we were then forced to choose whatever available as we neared our departure date (still paid for the original more expensive tours without any discount or refund). That said, what we ended up doing was really fun and the first day was planned out beautifully. Sadly our second excursion was not even booked by BOW leaving me to scramble and pay for the tour again. BTW-Roberts Hawai’i telephone agents were extremely rude and not familiarized with pick up locations of their own tours. The tour guide David was spectacular from Kona, I would solely recommend them only for David. I did call BOW but couldn’t reach them at the time until after having to sort it out myself with Roberts Hawaii...BOW also booked the flights back to Oahu too early resulting in another $100 flight change All in all I found the agent in particular from BOW pleasant to deal with although I am left feeling completely taken advantage of. Having asked several times for a clear statement of charges (still not received) and also left with 4 flight change charges and a tearful morning of stress that all could have been avoided should BOW have been more thorough with the necessary preparations. It was also misleading having directly asked how BOW they make revenue - It was clearly stated on the phone that “they only make money through their preferred vendors (not patrons)”; having to have to pay for a tour last minute myself I noticed everything is substantially marked up through them. Anyone travelling to Hawaii for the first time I would recommend: 1. Limiting your time in Waikiki for a more authentic experience. 2. Book your tours yourself - it’s an amazing place, rent a car and have data on your phone...that’s all you need. Doing so, you’ll have a blast and rest assured everything will be taken care of and you’ll be paying a reasonable amount for the right tour.

Negative experience: Apparently ANYTHING you want to do is booked. Book BEFORE you leave home. I was on phone ALL MORNING trying to book something. When I tried to book horse back riding was told I weigh too much. APPARENTLY they have fragile horses cause I c as n ride in the midwest without problems! VERY DISAPPOINTED!

Fantastic experience: Excelente

Fantastic experience: Best service ever. they helped me plan my vacation and arranged everything so we will be able do all the activities we wanted. I definitely recommend their service

Fantastic experience: Absolutely loved my trip and all the activities Best of Hawaii helped me with everything they are amazing!!!

Fantastic experience: We had a great experience with Best of Hawaii Tours. Booking was quick and easy. Carlos helped 2 indecisive girls find other tours and activities that were in our price range. We will definately book another tour with them in the future. The best experience we had was the North Shore shark cage diving, our driver Gabriel was super cool and explained everything to us before we got to our destination! Thanks for great service!

Fantastic experience: We booked the Paradise Cove Luau and had a blast! So much fun and so much food! Everyone was kind and took great care of us. We bowled, threw spears and even got a couple of tattoos. The show was fun and engaging and the venue was beautiful. Five stars for sure!

Fantastic experience: Just booked an Hawaiian vacation for a big birthday. JC and his team are phenomenal. They were fun to work with. Gave them what we wanted and they put together a trip of a life time. I had many questions and they answered each one in a timely manner. They made sure all our requests were planned. Can't wait to plan another trip with JC and his team.

Fantastic experience: Had a great experience they were very professional and responsible the activity was wonderful all the way

Fantastic experience: Eddy, our travel specialist was fantastic. He was helping us since day one. I know we will book again next time through him. I'm very confident that others with the Best Of Hawaii specialists will do the same for your needs and wishes. Aloha, Mahalo and Good Luck.

Fantastic experience: Two years ago on my first trip to oahu, it took me 3 months to research prices and differents things to do, this year i made my first booking with BEST! of hawaii to visit kauai, little did i know this guys were able to help me take care of everything! they did the work for me, the attention they give you is impressive, they work for you, i dont know when my next trip will be but i know who im going to call!

Fantastic experience: Hands down best Service ever! if its your first time in Hawaii call this guys, they took care of my vacation , i didn't have to call all different people for my different activities , one call they took care of it, i had an amazing time.

Fantastic experience: I never thought that my marriage proposal was going to be this special and with a price I felt comfortable with, not only did they tailer fit everything but went out of their way and beyond to get exactly what and when I wanted it. She said Yes, Ricardo! Thanks for everything!

Fantastic experience: I want to share my experience for my first time in Hawaii which my most fear was not accomplish my vacation dream but i want to say that you guys made it possible take care of all my needs with lots of professionalism and work ethic thanks guys,me and my family enjoy every single minute on Hawaii thanks to your effort will definitely recommend your bussiness to all my family and friends.

Fantastic experience: it was our first time in hawaii for my family and i and with Best of Hawaii our experience was more than excellent, they help us making our reservation process very smooth and in contrast with other companies we deal before they were beyond our expectation by maintaining communication with us to see if everything had goon well on our different activities and their staff was super nice and cordial. i will be making our next year vacation with them.

Fantastic experience: Best Vacation ever. The girls and guys at Best Of Hawaii are the BEST EVER!!! We travel allthe time and have been to the Islands a couple time already but this time we dicided to just wing it. These guys are great. They literally found us everything we wanted to do for the whole 12days we were out there. I recomend booking ahead of time but they are great at finding solutions and the best part was they try to helpout with pricing when possible. Every dollar saved went towrds other activities. Thanks BEST OF HAWAII!!! The Name says it All!!!

Fantastic experience: I have been to Hawaii many times and few companies showed as much care about my experience on the islands as Best of Hawaii. They helped me plan my activities that fit my diverse family and were very helpful when we had to reschedule our booking. I would recommend them to anyone going to Hawaii!

Negative experience: My husband has been trying to get his refund for over 3 Months. I'm new to the island and will not be referring this place. The Best of Hawaii has been giving him the right around since October. I need to hear from someone before I take control and contact my Lawyer!!

Negative experience: Hi Owner, My voucher No is RFBG7T4 on Sep 11th Ka moana luau splash for 2 adult and 1 child. You charged my credit card $414.69. I mailed several time to cansel my resertation because our flight has canseled for hurricane. It was made 5th and 6th September on Japanese time. It does mean 5days earlier than the 11th. Terrible company. I canceled my luau tour 2 month ago but they still didn’t refand to my cc yet. I called and mailed and chatting with them but nobody answer me. Miki Hendrix My voucher No is RFBG7T4 on Sep 11th Ka moana luau splash $414.69 Miki Nishihata or Miki Hendrix

Negative experience: Worst customer service I have ever received. SO beyond rude, unprofessional and the list goes on. My family comes to Hawaii all the time and never have we had an experience like this. I made the booking online, and immediately received a confirmation email letting me know to arrive 20 min prior to the scheduled time and I was good to go. About 5 min later, I received a call from Abraham letting me know this booking is NOT confirmed, after they charged my credit card for $145 AND sent me a confirmation email. Contradicting.. right?!? I then received this email from Kamardo letting me know I needed to call. Once I called, I was informed the tour is NOT available. I immediately requested a refund and was basically hung up on. Whether is dispute the charge or they refund it, such a waste of my time and $145. STAY AWAY AT ALL COSTS. This company is nothing but a scam. Kamardo is actually a funny guy but this company is disgusting. Read through the reviews on google, most are probably fake and everyone is writing about not getting their money back. They lack professionalism, customer service experience, etc. Check yelp for screenshots!

Negative experience: AWFUL customer service!! If you value your money, please DO NOT book anything with this company. I booked an ATV Tour for my fiancé and I on August 7 for August 19. I found out my fiancé had work the 19th and couldn’t make it so I cancelled the tour on August 12. They were understanding and said I should see my payment posted back to my card in 10-14 business days. That was AUGUST 12. It is now September 19 and still no payment from them. During the month and a half of waiting for the payment, I’ve contacted Best of Hawaii SEVERAL times to only get excuses of how the financial department is booked up, I’ll get my payment in 5 more days, 3 more days. One person even told me they just don’t know why I haven’t gotten the payment. I’ve been promised that the financial office will call me back, and of course no call. I had to take it into my own hands and make a claim through my bank and through the Better Business Bureau. Best of Hawaii had the nerve to tell the BBB that my request was processed days after I cancelled but it was delayed due to Hurricane Lane. (Which is just another excuse because Hurricane Lane was over a week after I cancelled). They then told the BBB I would have my money back in my account after 72 hours. It’s over 72 hours. Do you think the money is back on my account? Of course not!! Luckily I have a great bank that is handling this. I am truly astonished by this business. I paid over $300 for a tour and then was never reimbursed. Did “Best” of Hawaii think I was just going to forget about it and drop it?! Please be aware of this company. I don’t know how the actual tour experience is since we cancelled but I will never know since I will NEVER book anything with this unprofessional company ever again....

Negative experience: We booked a tour of the big island with Blue Hawaiian Helicopter tours online and they charged us for it. They called back and said they would work to make that fit in. Next day. "still working on it". Next day, "still working on it". The day before we were supposed to go, we got no call. I called and they told us at that point they couldn't do it. I told them they needed to credit my card and was told they would. 2 weeks later, still no refund. Had to file a dispute with my CC company to get my money back.

Negative experience: Terrible service. Terrible experience. Firstly they took our money straight away before even confirming whether or not the tour was available. Told us the morning of that they did not have a spot for my partner and I. After countless times of trying to find us a tour, we requested a refund. Until then they were very responsive. It will almost be a month and we are yet to receive our money back and have sent countless emails and no one has bothered to reply to us. Worst experience ever. Don’t trust them.

Fantastic experience: Our tour guide John Jr was very informative, knowledgeable and a fun tour guide that definitely made our experience one to remember. I would recommend this tour to anyone who wants a better understanding of the Hawaiian culture and yes ask for John Jr. To be your tour guide. Aloha

Fantastic experience: Mor is the man! He was able to come through with and ATV tour for 24 of us with only a few days notice. He worked super hard to make it happen and we are so appreciative. Need the impossible done? Call Mor at Best of Hawaii Tours!

Fantastic experience: Awesome! If you call ask for no-one but #Eddy A Great guy in a Great Company. Congratulations! You're amazing. And what you offer is wonderful! Many variety of activities! ! Scuba diving = Super Cool! Keep it up. Highly recommended!

Fantastic experience: Quick answer in the customer service end, Klaus Found a quick solution to my issue, this guys are amazing! they have a bunch of options if you dont know what to do in oahu, they will tell you! i love best of hawaii!

Fantastic experience: When everyone was saying No, they said Yes and made it happened. The best part was telling my family that the activities were on. I had made the mistake of not scheduling ahead. Well, the guys working at "Best Of Hawaii" made our dream vaction come true. I will recommend you to all of my friends and family.

Fantastic experience: Super maravillosa la experiencia el lugar la gente todo super excelente Sin duda un lugar super recomendable

Fantastic experience: First time in hawaii! And this guys make my life easier. Website really easy to use and customer service agent was a local guy that helped me with faq's that I have. Thanks Klaus. And thanks best of hawaii!

Fantastic experience: Sid you're the man! Thanks for your help buddy, you rock! The Luau was awesome, you're right, the Mai Tais were great!!!!!!!!

Fantastic experience: I was completely impressed with the service provided by one of your workers there. He was very polite and professional, very knowledgeable and offered me options that would meet my needs. I barely remember his name, I think was claus. Thank you for have people like him working for your company.

Fantastic experience: I went to oahu for a couple of days and I didn't know what to do. I found this page, and this guys are awesome. Local people helping people like me. Klaus was really polite and helped me with everything!

Fantastic experience: Great experience. They know what they are doing. Happy for the information and guide.

Fantastic experience: Best tour agency on the island!

Fantastic experience: awesome customer service!

Fantastic experience: Planning my vacations was never this easy, Laura helped me find the best activities to do in Oahu. I obsoletely enjoyed it and I cant wait to have my next vacations

Fantastic experience: These guys know what they're doing! Saved tons of time by booking all the activities through them.I had lots of questions and special requirements, but they managed everything so well! Totally recommended!

Fantastic experience: Primer Agencia de viaje con la que pude hablar en español con alguien en oahu! Los muchachos son muy atentos y tienen increibles actividades. Gracias Best of hawaii!

Fantastic experience: Thank you guys!!!!! You really helped me find some great activities.

Fantastic experience: Thanks for letting me know of the best activities to do during my vacation there in Waikiki! Looking forward to my next Hawaiian experience with you! God Bless You!

Fantastic experience: Had lots of fun with the tours i had with Best of Hawaii! Thank you guys!

Fantastic experience: The best customer service!

Fantastic experience: Best of Hawaii it is!..Enjoyed the tours especially the zipline and ATV! Also had fun Parasailing and Skydiving!

Fantastic experience: Fantastic customer service! Julia is very helpful! Will book through Best of Hawaii again next summer!

Fantastic experience: A one stop shop for all activities in Waikiki! Thank you for planning my vacation ! Till next time!

Fantastic experience: Truely the Best in Hawaii with their tours and services!

Fantastic experience: I had fun in Hawaii with Best of Hawaii!

Fantastic experience: Got my best vacation ever! Very awesome customer service!

Fantastic experience: Best customer service, I recently had the chance to use their services and whenever a misunderstanding came up! A manager himself showed and addressed himself ! Many diferente options and variety of prices for all type of people and ages

Fantastic experience: Best choice ever..!! Many options for excellent activities.. affordable, swimming with sharks amazing adventure to enjoy with friends and family..!

Fantastic experience: Great Customer service, I talked to a local guy and they gave me right information and also they set up the right expectation about the activity that I did, I went with my friend to a beautiful Iuau that one of the agents recommend me. awesome job!

Fantastic experience: I'll definitely be coming back next year!!!

Fantastic experience: I'm one of those last minute planners and it didn't work in my favor when I arrived to Hawaii and began looking for things to do. I didn't expect Hawaii to be sooooo busy. Most of what I wanted to do was booked. I reached out to best of Hawaii looking for things to do and wow, they found me something to do just about everyday I was there. Thanks guys. Had a blast.

Fantastic experience: I had a great time during the call, the guy i spoke to had a great feeling and was very polite, excelent work!

Fantastic experience: I love you guys!! You really do show us the best of Hawaii!!! ❤

Fantastic experience: Best of hawaii help me with my vacation planning, i save a lot of money and in top of that the 6 days that i spend in oahu were fair enough with what i pay, they took me to kualoa ranch, paradise cove, surf in north shore, swim with sharks, anyways 5 star for you guys.

Fantastic experience: Awesome spot. Very professional with there service. It's a place to go definately

Fantastic experience: Im glad that i spoke with this guys! Awesome customer service, i talked to real agents that help me to make my dream vacations comes true! they have a lot of funny activities that i enjoy with my family THANKS BEST OF HAWAII!

Fantastic experience: Great customer service!!!!! Lara was awesome, she helped me find everything I was looking for and went above and beyond helping me find a car rental when it was too late to get transportation with the activity. You rock!! Will recommend you to all my friends.

Negative experience: I was told I was gonna receive a refund for an activity they could not accommodate me due to it being booked. I was told it was going to take 15 days. It has been over 15 days and no form of communication was made to me regarding this after multiple emails.