Stacy's Travel

Negative experience: Terrible customer service. I won a contest and it was through them. I planned a trip with them last year and had to cancel due to an unexpected death they were great and responsive when I did that. Then I call back a few months later to rebook it with them and was ignored for a week left two voicemails. Then I call with a month before the deadline to use the voucher and they finally pick up. I ask if the person I worked with was in office the lady on the phone said no and she’d take the message and have her call me back. It’s been 5 months. I don’t usually leave reviews or complain but come on not one even little email back or something?

Fantastic experience: Stacy's Travel has exceeded all my expectations and turned my travel dreams into unforgettable realities. Their attention to detail and personalized service sets them apart in the industry. From booking flights to arranging accommodations and excursions, every aspect of my trip was expertly handled with care and efficiency. The team at Stacy's Travel goes above and beyond to ensure their clients have seamless and stress-free experiences. I can't thank them enough for the incredible memories they've helped me create. For anyone seeking exceptional travel planning and unparalleled customer service, look no further than Stacy's!

Fantastic experience: Love this travel agency they are very helpful and very thorough would definitely recommend them.

Negative experience: I have called twice in the past couple weeks to book a vacation to Alaska in July. I have been told I will get a call back with more information and I never did. I will instead book with a company more eager to work for me.

Fantastic experience: The best travel company I have ever done business with!

Fantastic experience: Thank you for all your work planning our Alaskan Cruise. We had a great time and it was all we hoped for. It was all that we were hoping for and more. Thanks again, Barb and Steve.

Fantastic experience: Very knowledgeable and prompt when researching vacation spots.

Fantastic experience: Great people, friendly and helpful. Great experience!

Fantastic experience: Staff is very friendly.. Always busy but very helpful too..

Fantastic experience: Karen is amazing and very thorough

Fantastic experience: Great place workers put hearts into their work. Always doing their all !! Love Karen she should get best travel agent award!!

Negative experience: They failed to tell me I could get my money back instead a credit for out cruise then told us we had more money on our credit then we ended up with. It was a terrible decision on our part since here we are almost 2 years later from booking the first time and still are out our cruise.

Fantastic experience: Very knowledgeable and friendly staff. We go there for all our travel needs.

Fantastic experience: Really nice people and so knowledgeable!

Fantastic experience: Wonderful personal service.

Fantastic experience: Tricia (sorry if misspelled) was fast with results and booked the same day. I was nervous at first beings this is my first vacation and I was literally clueless with travel lingo. It was overwhelming trying to do it myself online. She was friendly, has experience with my destination and offered options. Will definitely use again for future vacations.

Fantastic experience: I highly recommend Stacy's number one hands down

Fantastic experience: Great people and service!

Fantastic experience: Fantastic service and amazing at getting you the best prices for your trip!

Fantastic experience: Very knowledgeable and very nice people that know and help with your travel destinations

Fantastic experience: Always helpful. Fast service. They can plan a trip in no time!

Fantastic experience: Always very helpful.

Fantastic experience: Good

Fantastic experience: The staff at Stacy's Travel are excellent to deal with and always do the best possible in creating your travel itinerary. Your needs and wishes are Paramount in your trip plans when booking through Stacy's.

Fantastic experience: Family emergency caused us to reach out to Stacy's travel a few years ago. They were able to get us tickets the next day- and this was holiday travel - at about half price of what we were finding. Flights and rental car. The rental car place upgraded us for free. They were efficient, understanding and prompt. Just called today for flight out tomorrow and had the same wonderful service. No one wants to take a next day flight- but it's nice to know someone who can get you the best price and flight times you can live with. Thank you Stacy and Ada

Negative experience: 1) They are very small and always need to look things up and call you back - and when they don't, they blame you for not being more diligently on top of your requests. 2) They are not always open at the times their sign says they are 3) We booked through this location because my sister was getting married in Universal Orlando and went though this office - the entire family regrets this decision. We all had different packages, prices and features - some features dramatically changed how we were able to plan our trip, such as early admission to the parks and such. 4) Paperwork was wrong, had to be emailed to us with corrections made. 5) Stacy's Travel was unable to answer questions about the resort they recommended so highly and unable to tell us that our family would be in the same building. Sort of a main reason we went through the same travel agent. Ended up calling the resort and getting everything settled through THEM instead, and they provided incredible accommodation. 6) Resort called to tell us that we had TWO reservations booked (not one) and we should cancel if we didn't want to be charged. They admitted that since a third party (Stacy's Travel) booked the rooms, I couldn't cancel it - Stacy's Travel would have to, and if they failed to do so the charges would go to Stacy's Travel and not to us. Despite this, we checked in with Stacy's on 2 separate occasions to give them the heads up and both times were shrugged off "Nope, there's only one." Okay, I guess. 7) $40 in resort fees + tons of taxes not disclosed until we picked up our paperwork 8) Ticket vouchers still required us to wait in the ticket line ages despite buying them months in advance. Will Call window told us many agents redeem the tickets and have them sent within 2 weeks of the trip. **I support small local businesses, especially woman-run businesses. I do not enjoy writing bad reviews, but as an avid reader of reviews I would have liked to have read this one! In the end we had a nice trip and all, but we were way too stressed out about dealing with this office and no one in my family will be returning. I don't recommend it for anyone who needs details or specifics**

Negative experience: I wish I could give ZERO stars, but that isn't an option. We booked a vacation a year in advance. Life happened and we had to cancel a few months later due to unexpected financial obligations. They told me we had to come in to cancel. I did. When I was told there is a cancellation fee for Stacy's Travel (not the cruise line we booked through) I took my credit card out. I get it, nobody is happy to have to pay a cancellation fee, but I understand why they do. It was $25 a person and yes they did charge a cancellation fee for our two children that are 7 and 5 years old, so $100 bucks. Whatever, I get it. I handed my credit card over and Stacy, the owner herself, sat behind me saying, "My employees don't work for free" and things like "You don't work for free why should we." Hostile. Another woman started pulling out the contract and making copies and trying to show it to me, to which I said, "I agreed to pay it already, I don't need to see the contract." So, as the environment grew more hostile with unnecessary comments, the poor women actually helping me wrote down my credit card information and then told me I could leave. I went to leave and Stacy stood up and said, "I am going to call the police if you leave!" (RIDICULOUS!) She stated I had to sign my credit card statement, which the employee hadn't even run my card yet, she was going to charge it later (like you would over the phone with the expiration date and security code on the back). Stacy and two other employees bullied me while the woman typed my information in and charged my card. This seemed to take a lifetime... I was called a "terrible client" and Stacy said "We don't want your business." I commented about that and said, "This is disgusting" and the women called me disgusting back and laughed at me. I mean full-on bullying, all because I had to cancel... just gross. I've never been talked to that way by a group of strangers. Terrible business. Terrible employees. TERRIBLE SPITEFUL OWNER. Shame on them.